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Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scentbird most frequently mention customer service, credit card, and phone number problems. Scentbird ranks 19th among Subscription Shopping sites.
This company responds to reviews on average within 17 days
Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers. Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price. I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online. I recommend!
I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.
Love this site! New scent every month and its not expensive. I can switch it up if i need to as well
Date of experience: November 5, 2020
Do not order from here first month was good got charged next two months without sending products this company is no good
Date of experience: December 4, 2018
Hi William! We’re sorry to hear this was your experience with us! If you still have not received your fragrances, please be sure to email us at socialsupport@scentbird.com, we’ll be sure to get this taken care of!
It's alot of fun to get a new scent every month, quick and easy to choose, so far love all the scents!
Tip for consumers:
That you don't always get the fragrance you choose,they will substitute it.
Products used:
Fragrances
Date of experience: April 24, 2021
Hi Christine, we're delighted to hear that you're enjoying your experience! Thank you for sharing your feedback! ❤️ We appreciate you!
It gives me confidence in public place. Everybody will ask what perfume are you wearing.
The scent is different in any case.
Date of experience: April 5, 2020
Thank you so much for giving us a 5-star review, Appiah :) We appreciate it so much and we'll definitely pass it on to the team! <3
Very amazing service! I love the fragrances. There selections are never off. They're right on. I'm so glad I signed up.
Date of experience: September 25, 2020
Thank you so much for your positive review, JaTaun. We really appreciate you being a customer! ❤️
Love sentbirds it's makes me happy when I get my perfume in the mail
I recommend all women to sign up,
Date of experience: October 8, 2020
Thank you so much for this 5-star review, Grace. We really appreciate you being a customer and helping to share the word about us. ❤️
The product is completely watered down! The scent stays on shorter than what bubble lasts for! Do not waste time/money subscribing!
Date of experience: May 21, 2020
Hi Chelsea, thank you for taking the time to write us a review. Rest assured that all of the products that we offer are 100% authentic. Our fragrances are definitely not watered down as they came from the brands themselves. Authenticity is something we take very seriously. Please note that scent longevity depends on your body chemistry and physical activities within the day. Additionally, Eau de Toilette is a lighter scented fragrance in comparison to Eau de Parfum or Parfum oils. Kindly email us directly at socialsupport@scentbird.com if you need any help. Thank you!
Kate Spade in full bloom the blush scent smells amazing I had to order it again because it smelled so good.
Date of experience: June 29, 2020
We're so pleased to hear that you've truly enjoyed the scent! Thank you for sharing this, Cherokee! ❤️
Have truly been pleasantly pleased with my men's fragrances thus far, and wish to sample some women's offerings for my wife
Date of experience: November 12, 2020
Thanks so much for sharing your experience with us, Everett. We really appreciate your business!
There are a lot of great options but wish there were even more brands and fragrance choices! Please bring Pamella back!
Date of experience: November 23, 2022
Hi Brooke, thank you for sharing your feedback with us! We're always in the process of extending our scent selection! ❤️ In the meantime, you can request the fragrances that you love (which we don't have) here: https://www.scentbird.com/request We'll be looking forward to hearing back from you regarding what brands would you like to see in our assortment. Thank you ahead!
I have recently upgraded to getting two bottles every month and I am very happy for this decision. Thank you!
Date of experience: May 17, 2021
Thank you so much for your kind words, Alexandra. We really appreciate you taking the time out to share your experience with us ❤️.
I like that i can test out some expensive perfume for significantly less than paying full price on a bottle.
Date of experience: October 9, 2020
Hi Ren, thank you for your 5-star review! ❤️
There are two sides to this company in which they are horribly underperforming in, that is Customer Service and Logistics.
On the customer service side, the company wants you to look at their FAQs and if no answer, submit a ticket. When they finally decide to email you back, they aren't any help, they just tell you what you already know and give no solutions.
Now for logistics. I was charged every month on the 5th. When do they ship it out? Blindfold yourself, then point to a random date on the calendar, that's the best way I can describe their scheduling. The latest they shipped my order was 15 DAYS AFTER PURCHASE! It took 11 days to actually receive it after they shipped it. 26 DAYS! On their FAQS, they state it takes up to 10 days for them to process the order, and clearly can't even follow that big of a window. Then it says it can take up to 15 for it to arrive, from the time they ship it. So basically, you could receive a shipment, and be charged for the next month in a weeks span. I got an order on August 31st and was charged 5 days later for the next month. I have since cancelled my subscription, and will never use them again.
Plus to put their pricing in perspective, they price gouge. Most colognes cost on average. 50 cents per ml. Scent bird charges 1.83 per ml. Just do the math, and it just makes no sense to use them. I was stupid for signing up. Save yourself time and money
Date of experience: September 23, 2020
I have been a member since June 2018. I recieved the first product with no problems But did not get anything in July. I contacted customer service and was told they are changing shipping facilities and orders were backed up and I will receive Julys order in August and to expect to receive both orders. I finally got the order for July and August as they said, but I haven't received anything since then all the while my account is being charged the $14.95. When I didn't receive the order for September I contacted them and got an email from them with a $10 store credit. I check the website and says order for September and October was shipped but no other info available and to check back later for tracking. In October I asked to have my subscription canceled due to not receiving the product and since this is the second time this has happened. My subscription has not yet been canceled! I am still being charged and not getting anything from them. This company is horrible and is a SCAM. I will be contacting the BBB or who ever else I have to. They are stealing people's money and this has to be stopped. Do not sign up with them unless you like giving away your money because you will not get what you pay for.
Date of experience: November 7, 2018
Oh no, Teri! We appreciate you sharing feedback and we completely understand your frustration. Each company experiences growing pains, however this does not excuse the inconvenience you’ve experienced and for that we’re truly sorry! We’re actively working to improve in the timeliness of our shipments and also in communication. You can always cancel your shipments in the Subscription Status section of your Profile and we'd never charge after canceling your account. We hope since leaving this review you've received all of your orders!
Very pleased and ease of purchases. Will be a longtime customer for sure. Wide variety of scents to choose.
Date of experience: August 28, 2023
Hi Tommy, we really appreciate your positive feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you for sharing with us and the community ❤️
I love, love Scentbird! They know just what to send. OMG... and they smell amazing! Some I've never heard of or smelled. So happy with every scent!
Date of experience: November 16, 2020
Thank you so much for your kind words, Sindy. ❤️ We really appreciate you taking the time out to share your experience with us and the community!
I like getting a perfume every month! I can sample different scent and receive some old favorites. Really nice!
Date of experience: May 6, 2021
Hi Diana, we're really pleased to hear that you're enjoying your subscription! Thank you for sharing this!
I've been receiving a different scent each month and have quite a few. My favorite is the Red Panda.
Date of experience: October 6, 2020
Thank you for sharing your experience, Teri! ❤️ We're really happy to hear that you're loving the Red Panda fragrance, we’ve found it’s a definite customer favorite!
So far I am having a great experience with this company. I have been getting compliments on my smell
Date of experience: October 9, 2020
We are so pleased to hear that you are loving our fragrance collection! Thank you for your wonderful review!
I love that i hey to choose from fifteenth fragrances! Perfect for women who wear more than one Perfume!
Date of experience: November 6, 2020
We are so grateful for your review, Stacey! ❤️ Thanks for sharing your rating with us and the community.
Each bottle has had less than 120 sprays. About 70-80 sprays. And no one ever replies to my emails..
Date of experience: December 2, 2020
Hi Michael, I'm sorry to hear about your experience. As noted on our website, our vials have been trialed to last for 120-140 sprays, which should be enough for at least 4 sprays per day for 30 days. Please email us at socialsupport@scentbird.com and a member of our team will be with you within 24 hours. Thank you!
So far I am pleased with this company. I like having many scents to choose from. Thank you Scentbird.
Products used:
Perfume, cologne
Date of experience: December 29, 2022
Hi Beth, we're really pleased to hear that you're enjoying your subscription! Thank you for sharing this!
Terrible service. This company is shady as hell. If there is a way to get your money for no service, they'll find it. O stars
Products used:
2 months of samples in a vial
Date of experience: October 17, 2023
Hi Twanya, we're so sorry to hear this 😔! Rest assured that if a subscription is successfully canceled, we will never bill the account 🙌. Our team will be very glad to help you and make sure that your subscription is fully canceled. Just contact us via support@scentbird.com and we'll get this taken care of right away. Thank you ❤️
Never missed a shipment or a bad product shipped. I love all the fragrances they pick for me they are always on point!
Date of experience: August 30, 2021
Hi Virginia, thank you for helping to share the word about us! ❤️ We're really pleased to hear that you're enjoying your subscription!
I really love scentbird. I've been using it a few months! Just make sure you do research and pick a scent you like!
Date of experience: January 16, 2021
Hi Haley, thank you so much for your 5-star review! I will share this with the rest of the team to let them know to keep up the amazing work!
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
Thank you for your love and loyal support, Erin! ❤️ We're really pleased that you're enjoying our service.