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Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scentbird most frequently mention customer service, credit card, and phone number problems. Scentbird ranks 21st among Subscription Shopping sites.
This company responds to reviews on average within 17 days
Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers. Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price. I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online. I recommend!
I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.
Love how scentbird is Affordable and has a lot to choose from also love how there's more than cologne there's also skincare
Date of experience: September 21, 2020
I love the variety of fragrances. I get to try lots of new perfumes without having to buy the whole bottle first.
Date of experience: October 14, 2020
Scentbird has a really great selection. Great way to try scents without having to spend a lot of money.
Date of experience: March 24, 2020
Hi Daniel, thank you so much for taking the time to leave us a 5-star review! We're thrilled that you're enjoying your subscription! :)
Great to have a fragrance menu in a world of all fragrance. Easier to find the best scents where there is way too many scents to test in the world.
Date of experience: September 10, 2020
I look forward for all my deliveries, things myself excited in anticipation for the next and the next!
Date of experience: November 14, 2020
We really appreciate you taking the time to share your rating with us, Suzanne. ❤️ Thank you for your loyal support!
Highly recommended! The experience and customer service is amazing and the fragrances are the best you can buy.
Date of experience: December 17, 2020
We are so grateful for your kind words, Jessica! Thanks for sharing your review with us and the community. ❤️
I love it they got so many amazing fragrance I love it every time I get a new fragrance just on how great they smell.
Products used:
Fragrance
Date of experience: May 31, 2021
Hi Liz, it's so great to see you're enjoying your subscription with us! We're really excited to have you in our community!
My husband loves it perfect match,,, I highly recommend it and would like more of it, I need it added to my que
Date of experience: July 30, 2021
Thank you for your love and support, Dionne! We're so grateful for customers like you! ❤️
Bottle are always broken and wont spray, wont refund and wont cancel my subscription. Terrible customer service
Date of experience: November 6, 2019
Hi Angela, I’m sorry about the leaked fragrance and I understand how frustrating this is! Rest assured our Quality Assurance team is doing their best to investigate and to preventive measures to avoid fragrance vials from leaking during the shipment process. We also make sure that we provide replacements for leaked vials and we honor cancellation requests for customers who were having a hard time. We hope that your issue has been resolved but if not, no worries! You can email us at socialsupport@scentbird.com and our team will be with you shortly.
They are a scam. They said you the product the first time and never said it back. I emailed them and they never responded.
Date of experience: December 6, 2018
Hi Felonie! Thank you for sharing and we truly apologize that your experience with us was less than stellar! Feel free to email us socialsupport@scentbird.com-- we’re happy to chat!
My order arrived broken. I emailed them for a replacement but I never recieved a reply. I never got refunded or a replacement.
Date of experience: December 18, 2019
Hi Kristen, I am so sorry to hear that your fragrance arrived broken. Rest assured that our quality assurance team is doing their best to make sure our packaging provides appropriate protection. On behalf of the team, I would also like to apologize for the fact that you have not received a replacement yet. I would like to make things right for you by arranging for a replacement vial to be shipped out for you. Kristen, please email us at socialsupport@scentbird.com so that we can ship your replacement package out today.
Scentbird is a company with great value and prices. Their service is great and the packaging is outstanding
Products used:
Fragrance
Date of experience: January 6, 2021
Thank you for your 5-star review, Artie! We're really pleased to hear that you're enjoying our service! ❤️
The colognes are awesome but it takes nearly three weeks to get my product. I never received my last shipment as it said it was undeliverable.
Products used:
Several colognes but never received the last one.
Date of experience: April 28, 2021
Hi Eric, thank you for your honest feedback. We're pleased to hear that you're enjoying your Scentbird fragrances! Rest assured that our team is working hard to improve our shipping times. We really appreciate you being a customer and we promise to keep bettering our service! ❤️ Meanwhile, we're very glad to assist you in locating your undelivered package. So, could you please email us at socialsupport@scentbird.com and one of the team will be with you shortly. Thank you!
Worst customer serve EVER! Took $177 for nothing and cannot get my money back! Do not purchase from scentbird!
Date of experience: September 13, 2019
Hi Tricia, we're so sorry for any inconvenience caused :( We also apologize that your experience wasn't a great one. But, we sincerely hope that your issue has been resolved but if not, no worries! You can email us at socialsupport@scentbird.com and our team will be with you shortly. Thanks for bearing with us!
I do not usually write reviews but the title says it all. Tried to email them, got an automated response.
Date of experience: August 11, 2022
Hi Emile, so sorry to hear about the negative impression of our service that you have. Could you please elaborate more on the situation? Rest assured that our Customer Experience Team is always available to help & we promise to resolve any issues within 24 hours. You can always email our team at support@scentbird.com or send us a PM on Facebook or any other social media platform. One of our team will be happy to assist you ASAP, so we will look forward to your message! Thank you!
Genius idea. Brilliant execution. CustService: A+++! Shipping: normal and efficient. Truly amazing co!
Tip for consumers:
Amazing selection and price. Suits all needs. Able to be paused or canceled. Customer service is *very* fast and helpful. Can purchase travel size case covers in any color (check reviews on Amazon most say scentbird compatible) very very pleased. You will be too. Find a friend with a code and you both get a month free. Nothing better, I have searched and searched and I swear by this company.
Products used:
Multiple months on time high end perfume subscriptions. Always happy. The one issue I had was a leak and they replaced it immediately! Not only that, they were prompt via email to do so! Very impressed. Deluxe service. Highly recommend.
Date of experience: November 1, 2021
Thank you so much for taking the time to leave us this amazing review, Danielle! We're so pleased to hear that you're enjoying your subscription!
Very nice. Scent matches the original and is only $16 a month. They do not make it easy to cancel...
Date of experience: February 15, 2021
Hi Lester, we appreciate your feedback! Kindly note that the cancelation link is always available under the Manage Subscription tab of your account. And in case if you need any assistance with cancelation or any other issues, let us know by emailing socialsupport@scentbird.com. We're always happy to help ❤️. Thank you!
Absolutely love scent bird has amazing smelling perfumes last about a month would definitely recommend
Date of experience: August 10, 2020
Thank you for your wonderful review, Lori ❤️ We really appreciate you!
When A customer complains they didn't receive their merchandise look into it. Very upset. I really like this idea. But the follow thru not so good
Date of experience: November 3, 2020
Hi Felicia, I'm truly sorry to hear about your experience. If you still have any unresolved issues, please email us at socialsupport@scentbird.com, and one of our team will look into this right away. Thank you for reaching out.
Scentbird turned me on to Room 1015 a continuous olfactory orgasm. It's the best subscription service I have ever used
Products used:
Sweet Leaf
Date of experience: February 10, 2023
YAY! ❤️ We're delighted to hear you're enjoying your Scentbird experience! And we'll keep working hard to excite you each and every month, Sam!
All of my orders we're wonderful and very well enjoyed have no complaints about anything that was sent
Date of experience: July 3, 2020
This scent bird experience has allowed me to take advantage of the best colognes financially at a affordable rate
Date of experience: December 1, 2020
Hi Kainta, I'm delighted to hear that you're enjoying your experience! Thank you for sharing your feedback! ❤️ We appreciate you!
Great services and products. Very satisfied with my product. Delivery is sometimes later than expected.
Date of experience: March 25, 2020
Hi Justin, thank you for your review! We're pleased to hear that you're enjoying our service! :) We apologize if you were ever affected by shipping delays. Rest assured that we're working around the clock to make sure we deliver all orders on time. We will definitely share this with the store team to let them know how we are doing.
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
Thank you so much for this 5-star review, Heather! We really appreciate you being a customer and helping to share the word about us.