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Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scentbird most frequently mention customer service, credit card, and phone number problems. Scentbird ranks 19th among Subscription Shopping sites.
This company responds to reviews on average within 17 days
Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers. Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price. I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online. I recommend!
I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.
I do look forward to receiving a new scent every month! The only down side, even though you can go through and pick out what types of scents you enjoy if you get a perfume that you really dislike you're stuck with it! I wish they would offer a limited refund option! Even like a 3x per year would be great! I've received four scents now and honestly I only use 2 frequently and one occasionally. (I'm trying to let the scent ''grow'' on me.) I'm still debating on cancelling my subscription just because I am disheartened on not liking half the scents I received. It's a fun gamble, but I'm thinking I'd rather just go somewhere to sample in person.
Tip for consumers:
Be thorough on what you like in your scents, hopefully that'll help with receiving perfumes you'll like!
Products used:
One perfume a month
Date of experience: December 26, 2020
Wow... I'm experiencing the same thing as everyone here. My card gets charged for 2 perfumes and I havent recieved last month's order. I tried emailing several times and I either get ignored completely or just a automated email. What disgusting customer service. I'm going to cancel with them and contact my bank, if they try to charge my account again then it'll go to the fraud dept.
Date of experience: November 16, 2018
Oh no, Jessica! You definitely should have received your fragrances and this should not have been the case. We value you as a subscriber and as a growing company, we’re actively working to make sure this process is as enjoyable as it is efficient. We hope since leaving this review you've received your fragrances and that we were able to rectify this situation!
Horrible company who cannot seem to figure out the business model in which they operate. I received my first order while signing up with them, was billed for 3 months, and now am just receiving my third month's order... problem is, they skipped the two months in between. I've sent them multiple emails and even cancelled them from my credit card, yet they have the audacity to charge my card again. Wow. They are walking a tight line here and will most likely be facing some serious criminal charges here as I see I'm not the only person dealing with this issue... When a customer cancels service with a company, it's not a huge drawn out proces. S It's cancelled and you cannot continue to charge their card. Case over.
Date of experience: September 15, 2018
Hi there! This definitely should not have been your experience with us and we’re truly sorry about this! If you successfully cancelled your account, we definitely would not have processed any further charges. We hope since leaving this review that your situation was rectified but if not, please feel free to email us at socialsupport@scentbird.com. We appreciate your feedback!
I love the idea of being able to have various perfumes that I couldn't ordinarily afford. Although the prices are cheaper than buying an entire bottle- its still seems a bit steep for those who are actually on a budget. Great thing is u can postpone orders. My only suggestion is perhaps send sample sent cards according to what is ordered. Because I did not like my first three orders. I had no clue of what the description of the scent smelled like and got stuck with some not so great perfumes. Over all I would recommend Scentbird.
Date of experience: July 18, 2020
Thank you for your honest review of our service, Tai. I will definitely pass your feedback on to the rest of the team. Feel free to email us at socialsupport@scentbird.com if you need any help choosing your next scent. Thank you!
It took almost a month to receive my order, and I had to ping them for them to eventually send it. I only ordered two hand cream tubes. The scent was SUPER overpowering and perfumey. It would have been nice if they were not so heavy-handed with it, but it gave me a headache (and that's stuff is on my HANDS, nowhere near my nose!) I contacted them about it but they said "nope, sorry, we don't do refunds lol good luck". That's $30 down the drain. There's no way to test out these stuff so I'm not sure how I could have known. Will never purchase from them again.
Date of experience: August 1, 2018
Hi Jo! Thanks for leaving this review and we appreciate your feedback. Unfortunately, we’re unable to refund you for fragrances you dislike, however, we’d love to make an exception and turn this experience around for you. If you ever decide to give us another shot in the future, we’ll be happy to replace your hand cream with another fragrance-- please email us at socialsupport@scentbird.com.
Excellent way to bring top tier cologne to your wardrobe for a reasonable price. And if you happen to find one you really like, you can purchase it streight through Scentbird, at rates that are usually less than retailers. 10/10. Do recommend.
Products used:
Cologne and a case
Date of experience: May 30, 2023
Hi Chris! Spreading joy through amazing fragrances is our ultimate goal! Thank you for sharing your positive feedback and letting us know that you're loving what you received. It means the world to us! Keep on enjoying the scents and don't hesitate to reach out if you need anything ❤️
I am on my sixth month of subscription and my choices were canceled 4 times already. They offered $5 credit for that... after I asked... What a joke. And it took forever to get answers: no phone number, no chat. Just email for customer service. STAY AWAY!
Date of experience: June 12, 2020
Hi Anna, I'm sorry to hear about your frustrating experience. Our team is doing their best to keep restocking unavailable items in a timely manner. However, since our stock moves very quickly, items can sometimes become unavailable sooner than our inventory is updated. Before we remove the unavailable items from the queue, we usually send a notification to the customers so that they can pick another item. Our email support team is always happy and available to help at socialsupport@scentbird.com and we promise to respond within 24 hours. Should you have any further questions or concerns, kindly email us directly, and a member of our team will be with you shortly. Thank you and keep safe!
Stay far away from Scentbird. To cancel your subscription, the website states that you must send an email to *******@scentbird.com. They ignore your request and reply with an email requesting your reply if you want to pay every two months. If you don't respond, they will continue to bill you. This is shady and illegal. Once written notice is given of your desire to terminate the subscription, that is the END. It requires no further response. If you don't respond they will continue to do automatic withdrawal and then you will have to dispute the charge with your credit card company and possibly PayPal. STAY AwAY FROM SCENTBIRD. I have warned you as have others.
Tip for consumers:
Don’t use it they are crooks
Products used:
Perfume
Date of experience: July 22, 2022
Hi Susan, we apologize for any inconvenience caused! Our cancellation process is in no way meant to be tedious or difficult. We do ask our subscribers why they wish to cancel their subscription, only to see if there is anything about their experience that caused them to cancel that we can rectify. Rest assured that our Customer Experience Team is always here to assist you with canceling your subscription! You can always contact us through Instagram DM or Facebook PM, or email us at socialsupport@scentbird.com and we'll be there to assist. We appreciate your feedback though, and will share it with our Team for review.
I wish there was a way to "return" bad ones. It's no fun to waste an entire month's bottle on a perfume that is not at all what you like. There aren't quite as many different fragrances as I'd hoped, but for now, it's good enough.
Date of experience: November 30, 2020
Hi Monika, thank you for your honest review. Rest assured that our team is doing their best to keep extending our fragrance collection. Please note that we offer a one-time courtesy replacement if you really dislike a particular scent. Monika, our Customer Experience Team will be happy to help you find the scents that are perfect for you, kindly email us at socialsupport@scentbird.com and one of the team will be with you shortly. Thank you!
I got charged 9 dollars for the first month they say but, the next day 11 more bucks taken from my account. I messaged everyday for 8 or 9 days and I messaged the day after they took more money. I got answered fairly quickly then asked for a refund and suddenly ignored. I messaged a couple times seeing if they was going to refund still nothing. I messaged on my other email and again answered fairly quickly I told them I wanted my money and cancel the membership and again ignored. I messaged everyday and today got the order and now they won't refund because when it ships to the person sales are final. I sprayed it and it leaks so 20 dollars for a small leaky bottle. I suggest you don't order from this company.
Tip for consumers:
Don't order or spend a dime here they are untrustworthy and horrible customer service.
Products used:
I'll use this leaking cologne that may leak before using much.
Date of experience: December 27, 2022
Hi Daniel, we appreciate you leaving a review. Kindly note that all Premium fragrances have an upcharge cost to them. In order to be transparent with our customers, a notification is displayed prior to you adding such Premium fragrance to your queue and you have to OK it in order to proceed further. Once you confirm that you're ok with paying extra for such fragrances, our system charges you for such fragrances automatically. It looks like you decided to receive a Premium fragrance and we can't cancel the processed order and issue a refund for the upcharge. In case if your bottle is defective and doesn't spray properly, we'll be glad to look into it and send you a replacement for it. For that, please DM us via Instagram, and we'll be sure to look into that! Thanks ahead!
This is the worst! They know it too. Making canceling your subscription a five step process. I hope they get a SENSE to F-Off. This company will not last. No one needs a new scent every month. Stupid and who ever supported your pitiful excuse for a business. Lame AF
Tip for consumers:
DO NOT FALL INTO THIER TRAP
Date of experience: October 22, 2022
Hi Christian, we apologize for any inconvenience caused! Our cancellation process is in no way meant to be tedious or difficult. We do ask our subscribers why they wish to cancel their subscription, only to see if there is anything about their experience that caused them to cancel that we can rectify. Please feel free to email us at support@scentbird.com & we’ll be glad to help out and cancel your subscription on your behalf.
The handy little spray bottle is great and very handy to re-apply through out the day. Two of my refills have come opened with most of the scent gone but the service is great. They just need to make sure the refills are closed tightly b4 they send them.
Date of experience: September 30, 2020
Hi Phil, I'm so sorry to hear that your fragrances arrived leaking. Kindly email us at socialsupport@scentbird.com and we'll get everything resolved right away. Thank you for letting us know.
Well too bad! They don't respond to any attempt to contact them. However when the perfumes arrive all accounted for, it's great! Should you be missing one... oh well you're still paying for it. No replacement. Sux to be you kid
Tip for consumers:
Don't bother with customer service. They'll just never respond.
Products used:
Perfumes
Date of experience: May 5, 2022
Hi Brandie, so sorry to hear that you faced issues when trying to receive our responses. Rest assured that our Customer Experience Team is always happy and available to help, and we promise to resolve any issues within 24 hours. You can always email our team at socialsupport@scentbird.com or send us a PM on Facebook or any other social media platform, and one of our team will be happy to assist you ASAP. Our Quality Assurance team is doing their best to investigate and take measures to prevent oversights of missing items in the package. And you can be certain that in such cases we're always glad to send replacements. Please send us an email to socialsupport@scentbird.com. We’ll take a closer look and follow up with you directly. Thank you so much!
I must admit, I don't like signing up for auto pay type subscriptions. However, this one I made an exception for. I absolutely love fragrances. So, this program is the perfect way to try it before purchasing the full size bottle.
Date of experience: August 10, 2020
We are so grateful for your kind words, Erica. ❤️ Thanks for sharing your review with us and the community!
Got this as a gift the website is horrid cant find figure out anything this has been a $#*!ty gift and honestly wish i never got more pain than its worth and its free to me. I order and use a few other sites all work and function so much better than this site every time i try i just get angry. Never ever use this site or company they suck!
Tip for consumers:
don't run away so much better sites out there avoid this one
Products used:
a monthly scent gift which they have sent 2 and both unusable i would pick but cant figure it out when i tried it sent me a women scent when i am male
Date of experience: May 16, 2022
Hi Matthew, so sorry to hear about the negative impression of our service that you have. Rest assured that as a subscriber you have full control of what you receive in your orders. All you need to do is add desired fragrances to your queue. In case it's empty, we send our Fragrance of the Month. You must have chosen to receive Perfumes instead of Colognes when signing up with us, that's why our system automatically sent you a perfume. If you could clarify what exactly gave you pain and was not functioning on the site, we'd appreciate it. Our inbox at socialsupport@scentbird.com is always open to provide assistance and receive feedback. Thank you, Matthew!
Scentbird has been a great value in our home. We love trying scents that fit our typical likes and also going outside the box and trying something new. We end up using up the fragrance after a while, which is a great value. I've even bought a full size of one of our favorites that I wouldn't have discovered without Scentbird. I recommend it to everyone I hear speak about fragrance!
Date of experience: May 10, 2023
Spreading joy through amazing fragrances is our ultimate goal! Thank you for sharing your positive feedback and letting us know that you're loving what you received, Taylor. It means the world to us! Keep on enjoying the scents and don't hesitate to reach out if you need anything! ❤️
I currently receive three bottles per month. It was difficult at first, because you can't test any of them out. I also don't like the bottles they come in. I wish they were like mini versions of the original ones or at least personalized in some way. The cases are also not even close to worth the money.
Tip for consumers:
Maybe try something else
Products used:
The perfume
Date of experience: December 18, 2020
Thank you for your honest review of our service, Payton. I'll definitely pass your feedback on to the rest of the team. Kindly note that we're currently working on improving the aesthetics of our products and will soon be able to release something outstanding! Stay tuned for updates on our website.
I never got my package. I let customer service know that although the tracking said it was delivered, I received nothing. They replied with, " I see it was delivered, check your mailbox" bro of I didn't check I would not have emailed. Then they said wait a couple days. Its been a full 7 and no package. Sent another email 4 days ago, to no response. Then again 2 days ago still no response.
Tip for consumers:
Don't use it, go to a store for your cologne needs
Products used:
Nothing
Date of experience: July 26, 2022
Hi Kevin, so sorry to hear that your experience with us wasn't as smooth as it could've been. But we see that one of our Team members, Agent Alex on July 26th and sent you a replacement for your lost order. Hope you'll receive it safe and sound this time. Also, we're also sorry for our delayed response time. We have received a higher volume of messages recently and our team has been working around the clock to get back to each and every customer as soon as we possibly can. Thank you for your patience!
I was just about to purchase from this site because I received an email for 30 dollar coupon for like 5 fragrances and I thought that was a pretty good deal. However, after looking at these reviews, I'm very hesitant and almost terrified to put my card information in. I think I'll pass on the offer. Sorry guys! I've been in that same position where my money was took from my account and I couldn't get it back.
Date of experience: June 2, 2023
Hello Amina! We're disappointed to learn that you left this comment without experiencing our service first. We understand how negative reviews have an impact on you, especially prospective customers! We want to assure you that our cancellation process is designed to be hassle-free and straightforward. When subscribers choose to cancel, we kindly ask for their feedback to understand if there are any areas of improvement. It's important to note that customers have the freedom to cancel their subscriptions whenever they need to. They can easily reach out to us via Instagram DM or email at support@scentbird.com, and we will gladly assist them in canceling their subscriptions. If you have any further questions, please don't hesitate to let us know. Our team is always here to help!
I really like this concept because you tell all about each scent and we get to pick and choose each one to our liking. There are new and old scents and it's really cool to try the new ones. Ty for letting be a part of your concept. K. Sloan
Date of experience: May 10, 2021
We are so grateful for your positive feedback, Kimm! Thanks for sharing your review with us and the community. ❤️
Scentbird has poor shipping/delivery! They are very faithful with billing my card in time every 5th of the month but the perfume is never delivered on time. I have to email them every month checking to see when will I get my monthly order.
Date of experience: September 25, 2020
They offer a wide variety of fragrances. They arrive pretty quickly. They have a strong smell to them. Some you like some you don't. Either way the whole program is to allow folks to try new fragrances! So by all means head on over and check them out. Get signed up for a new subscription and u will have at least one new fragrance depending on the subscription u sign up for. You will receive a free case with ur first order. I've been a member for a few months.
Products used:
Fragrances some were great some were not but that's with anything u try.
Date of experience: June 17, 2021
Yay thank you so much for your positive review, Virginia! Thank you so much for your recommendation- it means a lot to us! A tip: We highly recommend rating fragrances (1 star ⭐ being the lowest) you previously received so that our website gets to know you better
Ridiculous. Scam. Received my first order approx. 11/2. I'm not sure if it's the original fragrance stated on the makeshift lable. Unhappy with my purchases, I went to the site to
"unsubscribe" only to find out that December's monthly fee had already been deducted from my bank account! I'm pissed, charge my account a couple of days prior to shipping, NOT 30 days in advance. That speaks volumes as to the credibility of Scentbird. Save yourself... don't join.
Date of experience: November 8, 2019
Hi Jean, I am so sorry to hear about the issues you've had in the past :( We can assure you that all of our fragrances are original as we take authenticity very seriously! As for our billing schedule, you’ll be billed for your first Scentbird with your initial purchase. Starting with your second month, you’ll fall on our regular billing and shipping cycle, meaning that you’ll be billed on the 5th of each month and can expect your package to ship around the 3rd week of the month. Please feel free to reach out to us if you ever have any unresolved issues- our team is ready to help!
I signed up for the $14.95 subscription and for several months now have been charged $16. I would have cancelled earlier but could not find a number to contact scent bird. I would like some assistance please.
Date of experience: July 1, 2019
Hi Michelle, we apologize for the confusion caused as your state may have added sales tax on top of your regular billing. Feel free to reach out to us at socialsupport@scentbird.com if you need any help!
I ordered and got my first shipment in 4 weeks. I canceled because that is the slowest shipping ever. They sent me an email try another month 50% off my wife convinced me to give a second chance. I ordered an extra case and another fragrance and now 19 days later and I still have nothing and they have Zero customer service. Don't waste your money. I am glad it was only 30 bucks I lost. You have been warned.
Date of experience: November 19, 2018
Hi Jim! We appreciate your feedback and we’re sorry your experience with us was less than stellar! Our fragrances are usually shipped out by the third week of each month and we’re so sorry if this was not 100% clear! We hope since leaving this receive you've received your fragrances and loved their scents.
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
Hi Amanda, thank you for your honest review. We'll be happy to chat and see how we can make this better. We definitely want to be sending fragrances that are perfect for you. Please send us an email at socialsupport@scentbird.com and a member of our team will be with you shortly. Thank you!