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Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scentbird most frequently mention customer service, credit card, and phone number problems. Scentbird ranks 19th among Subscription Shopping sites.
This company responds to reviews on average within 17 days
Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers. Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price. I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online. I recommend!
I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.
I just found out, they milked me out with a double charge on my Paypal account and on my bank account, which is linked to their account. I was under the impression they were charging me only through my bank account, and little did I know that was being charged through PayPal, which makes no sense. I'm going to process legally if they don't pay every cent they stole from both accounts. Some of their scents are original (that's what I think) but they sent you repeated cheaps scents, usually the ones, I believed, are declined by retailers. IT'S IS A SCAM to the T. Plus, they rob you silly. I wish that I could have rated the company with minus rather than plus stars. Scentbird doesn't deserve anything!
Tip for consumers:
Don't let this scammer milk you out as they did with me!!!!!!. THIEVES!!!!!!!
Products used:
All they have sent me, But they overcharged me 50%
Date of experience: November 9, 2019
I read up on this service and decided to become a member. I sighed up and did not receive my item for a month. Meanwhile they were already trying to take money from my card two weeks after I sign for the next month. I tried to contact them with no help. No the way to do business. No at all happy with the service I received.
Date of experience: October 21, 2018
Hi Francine! Thanks for leaving feedback-- we take every note into consideration and rest assured, we’re actively working to improve the timeliness of our shipments. This is the complete opposite experience we wished you to have and if you ever decide to give us another chance in the future, please let us know by emailing socialsupport@scentbird.com, we'd love to make this better for you!
They deliver exactly what they offer. I have now tried many different colognes and found several that I really like. I would have never found these great scents otherwise. This is the perfect size to experiment and see if you really like a scent before committing to a full size bottle.
Date of experience: March 25, 2020
Hi Carl, we're so grateful for your kind words and pleased to hear that you found scents that you enjoy through our platform! Thanks for sharing your review with us and the community. :)
I really enjoy my ScentBird perfume subscription! I enjoy selecting my own perfumes in the beautiful app, and my perfume always arrives in the mail in tact and on time. I also love to test out niche brands!
A couple suggestions:
-it'd be nice to see the age of the person reviewing the perfume in the app
-if I could have additional purchases in Cart sent in my monthly prescription instead of separate shipping cost, I'd start buying more 1.5ml samples
Products used:
Perfume
Date of experience: November 20, 2023
Our goal is to spread joy with amazing fragrances, and we're thrilled to see that you're loving it, Lauren! 🌟 We deeply appreciate your fantastic feedback and are delighted that you're enjoying your scents 🔥 Your support is invaluable to us! Keep enjoying your fragrances and know that we're always here for you 😊💕
Before I subscribed I really didn't know anything about colones and different smell profiles or even I what I liked,but after a while of testing out different smells and such,it definitely helped me figure out not just what I like to smell like,but also a verity of different scents of occasions and just new brands to look into and maybe save up for.for the price it really is worth it and even if you ever cancel you at least have some good scents to live off of until you explore yourself :)
Date of experience: December 29, 2022
Thank you so much for your 5-star review, Jesse! We really appreciate you ❤️
I'm a single mom and don't make a lot of money. I don't often buy things for myself but when it comes to perfume, I tend to splurge a little. With Scentbird I don't have to splurge anymore, I get new scents sent to my home every month, at a price I can afford. Perfume is something that makes me feel good about myself and I love that Scentbird can help me with that.
Date of experience: December 5, 2020
Hi Jessica, we're so happy to hear that you're enjoying your subscription! Thank you so much for your positive feedback! ❤️
Awesome way to save money but still get quality colognes and perfumes. I didn't want to spend tons of money on a retail bottle of cologne and be stuck with it if I didn't like it. Scentbird allows me to try colognes and if I like them I can order a 30-day supply for the next month. Overall highly recommend it!
Date of experience: September 7, 2023
We're absolutely thrilled to have you as part of our Scentbird family, Joshua ❤️ We can't wait to see the amazing fragrance discoveries you make. It's an honor to be chosen as your go-to for all things scented:)
Couldn't ask for a more convenient way to purchase perfume especially if your like me and you have more than a couple fav scents. I love that you get to try so many new perfumes every month. I absolutely love this business
Date of experience: November 5, 2020
Thanks for the awesome review, Shelly! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
I honestly thought that this was a fabulous idea. I was immediately in. So to speak. I originally chose to be billed on a monthly basis, so should I decide that I wanted out, there would be no issue. Having done so without my knowledge, Scentbird decided to go ahead and bill me for the remainder of the year. Not only was this a problem for me, it was literally 4 weeks before I actually received my first scent. Furthermore, I received a defective item, and requested a replacement. I was told to provide an image of the above mentioned item before they were willing to move forward. I advised that they should be aware of the item that I had received due to the fact that they sent it. Never mind that. No resolution until I provided a photo. Therefore I took a picture of and emailed them. After due process, and several days of waiting the item was replaced. I'm definitely not completely satisfied with the system they use as well as their sales pitch. The pitch does not match the service.
Tip for consumers:
That I would be billed annually even though I chose monthly
Products used:
Purfum
Date of experience: November 29, 2022
Hi Laney, so sorry to hear about your experience. Kindly note that we cannot upgrade our customers on our side without their consent. A customer has to manually go through all the upgrade steps in order to upgrade the account to a new plan and pay for the upgraded plan. In case if you upgraded your subscription by mistake, our Team will gladly downgrade your plan and refund the upgrade charge. Please note that we require photos from all customers reporting damaged items. This is for quality control as we forward all photos to our fulfillment center so that we can continue to improve our products, report any possible defect trends, etc. Photos also show us exactly which fragrances or items need to be replaced, as customers might have multiple items within one order shipment. A greater number of messages have been sent to us recently, and our team has been working hard to respond to each one as quickly as we can. So, we're glad that you were assisted by our Team and the replacement is on the way. Let us know if there is anything else that we could assist you with at the moment, and we'll gladly do so! Thanks!
Scentbird presents a fun way to try different colognes you might not normally try and purchase a good sized sample of them to see if it works for you. I always look forward to the middle of the month when my sample arrives!
Date of experience: October 21, 2020
Thank you so much for this review, Sami. ❤️ We really appreciate you being a customer!
Each perfume I have received thus far has been genuine, unique & what I personally picked just for me. You can not beat this product especially for the price. Plus, for each person you refer you get one free! You can't beat it!
Date of experience: June 29, 2020
We really appreciate you taking the time out to share your experience with us, Jeniifer! Thank you so much for your 5-star review ❤️
I love scentbird! This company is def for those who love great perfumes/scents to be accessible to the more expensive scents without having to spend a fortune for them. I strongly recommend everyone to sign on and start getting all the great fragrances.
Date of experience: March 25, 2020
Hi Tanya, thank you so much for taking the time to leave an excellent rating! We really appreciate your business and helping to share the word about us! :)
I received my first two orders but haven't received anything since October. They have taken my money EVERY month but no product... Then they sent me an email telling me to update my billing info. No, thank you. You don't deliver on your end, you won't get another dime from me. Extremely disappointed...
#SorryNotSorry
Date of experience: January 31, 2019
Hi Kimber! Thanks for leaving a review and we’re so sorry for the confusion caused. This definitely should not have been and we're hopeful that since leaving this review, this issue has been rectified. If not, send us an email at socialsupport@scentbird.com.
I'm a big fan of this subscription service. I enjoy having an array of scents to choose from in my collection however I often tire of them after a couple months. Scentbird offers a fair priced subscription for 8ML vials and have an incredible selection to choose from, both man and women scents. I highly recommend to anyone that has no need for larger, often over priced bottles of cologne and or perfume and prefers to switch up their scents!
Products used:
Several scents.
Date of experience: January 26, 2022
Thank you for your love and support, Eric! We're so grateful for customers like you! ❤️
The scent is amazing! Sweet smell, makes me feel sexy, elegant, and classy. I love the fact that you can try a scent without having to buy an expensive whole bottle that you may not like. The variety is amazing!
Date of experience: September 24, 2020
We are so grateful for your kind words, Lissa. Thanks for sharing your review with us and the community. ❤️
I place my first order in August 2018. Here it is October and I finally got my first order! Everything on scentbird says that with your first order you also get a free refillable case, I did not get that. So Not only was my order two months late but I also did not get all of the order that I was supposed to get. I've been in contact several times with the company asking for a refund, asking for an explanation, asking for help with no response. I have gotten nowhere and I'm beyond infuriated with this whole process. I would highly encourage you to steer clear of this company and I have since cancelled my subscription.
Date of experience: October 3, 2018
Hi Kasey! Thanks for leaving a review and we’re completely sorry that the communication has been lacking! We understand your frustration. As a growing company, we're actively working to improve our shipping processes as well as communication.
Don't waste your tome or money. They charged me 3 times with nothing delivered and told me they printed the shipping label and it will be sent when they can get to it. 3 charges and zero products and then told me I can not cancel for a refund. SCAM
Date of experience: May 29, 2019
Oh no, Jessica! Please email us at socialsupport@scentbird.com and we'll be sure to make this better for you. To be honest, we have been experiencing shipping delays that have caused a few packages to ship later than others. However, this does not excuse the timeliness or lack thereof for your orders. That said, if you email us, we'll be sure to get to the bottom of this!
I had a great gift idea. Scent bird. Took my money and never sent my product. I cant call anyone / emails take days to get back to you. I looked a fool when she didn't get her gift. POOR, POOR, POOR customer services. I would never use this service again.
Date of experience: May 22, 2020
Hi R, thank you for taking the time to rate our service. We're truly sorry to hear about the issue. If your concern hasn't been resolved yet, please email us at socialsupport@scentbird.com and we'll get everything straightened out within 24 hours. Thank you and keep safe!
Have you ever bought a expensive perfume because kt smelled so good on some else. Only to find. Out it doesnt smell that good on you! What a waste of money! Scentbird is.the perfect answer. Every month you can get a different perfume for only about 13 dollars.
Date of experience: October 5, 2020
Thank you so much for your kind words, Debbie! We really appreciate you taking the time out to share your experience with us and the community.
When I first subscribe to Scentbird I did not know the joy I would have in the different fragrances that they have sent to me, which has been just phenomenal. I've always been the type of woman that love smelling good, who wouldn't want to. Continue to send those wonderful sweet smells to me and please cater more to the Sweet smells for me. Thank you so much scent bird
Date of experience: October 13, 2020
We are so grateful for your kind words, Denise! ❤️ Thanks for sharing your review with us and the community.
I received at the same time my first two months of this subscription. I love Scentbird and the perfumes I have selected: Wisteria Blue and Light Blue. I also really like the presentation and packaging, I will undoubtedly continue to try new perfumes. However I do not understand how they fail to not include the name of the perfume brand on the package. If I'm going to have 12 or 20 equal capsules, in this case the same color, how will I identify which one is which? At least they should add a sticker with the name of the brand to stick it to the jar, or a band to at least have where to write it. What do you do, the ones that have many Scentbird fragrances, to identify the jars? A lot of fragrance will be wasted if you decide to go spraying each one until you find the one you are looking for.
Date of experience: July 8, 2019
Hi there, thank you so much for leaving us a 5-star review! :) We're so happy that you love the fragrances and our packaging! Apologies for the confusion caused as all of our fragrance vials have the brand name on it (black label with the brand & fragrance name in white font). However, our colored fragrance case is not meant to be labeled as the purpose of it is for customers to take out the empty fragrance vial and place the new one in :) Feel free to send us a message at socialsupport@scentbird.com if you need any help!
I love the scents of the month, I have yet had a bad experience with the company. And they have great customer service. I would highly recommend using them for anything I needed for gifts. My family enjoys the gift and when they say they say they will replace something they will. Not only that they have good timing for shipment.
Thank you for everything
Joanna Loving (loyal customer)
Date of experience: June 29, 2020
We are so grateful for your loyal support, Anna! ❤️ Thanks for sharing your review with us and the community.
I found I could never commit to buying perfume for so much money at the department stores not knowing if I was going like the smell to wear often. With scent bird it not a lot of money I won't be upset if I don't love the product. Like being surprised each month. I have received any I didn't like, I wouldn't say I loved all but the ones I do I will buy full size without hesitating.
Date of experience: June 29, 2020
Hi Michelle, thank you for your honest review. We're really pleased to hear that you're enjoying trying our scents out.
I decided to try Scentbird and subscribed, you can't see what fragrances they offer until you subscribe, after getting to look, they didn't have any fragrances I wanted to try so I immediately contacted them to cancel. They agreed to cancel and then just sent some random test tube of cheap cologne I didn't pick instead of refunding the $9.15 first charge like they should have.
Tip for consumers:
Don’t recommend
Products used:
I did not order anything, they just sent some random cheap cologne.
Date of experience: May 18, 2023
Hi there, it's sad seeing that you hold such a negative impression of our company. I want to clarify that our catalog is accessible to both subscribers and non-subscribers. If you are unable to locate the link to the catalog, you can always contact us via email, and we will be happy to share it with you.
Please be aware that canceling your subscription does not automatically cancel any orders for which you have already made payment. We always ship out all orders that customers have paid for. At Scentbird, you have the freedom to choose the fragrances for your orders. We provide assistance through our scent quiz, smart suggestions, and your favorite notes to help you select the perfect fragrance for yourself.
If, for any reason, you are dissatisfied with the fragrance you receive, we can send you a courtesy replacement to make up for the one you didn't enjoy. Simply inform us, and we will be glad to assist you. While we do not offer refunds for products that have already been shipped and delivered, we are always open to providing you with another fragrance of your choice.
If you are still interested in receiving a different fragrance, please reach out to us via support@scentbird.com. We will be more than happy to assist you.
Joined over a week ago, was suckered on with all there ads like most others were. First order still hasn't shipped been over a week, there website says would take no more then a few days. Over a week my status stays at" Processing" and does not move from that. I wrote to company and got the same generic useless reply as all the other unsatisfied customers, "were sorry, our warehouse moved and we're behind". Duh, really, why not say that on your website( Maybe because they feel if there honest, nobody would join. May be a good company once they get it together, right now it's a total mess, you've been warned.
Date of experience: October 21, 2018
Hi Joel! Thanks so much for your feedback and we apologize your experience with us was less than stellar! First orders are to be shipped out within a few days and we're sorry if this was not the case. However, as a growing company, we're working diligently to improve each of our processes. We hope that since leaving this review you’ve received your fragranced and loved it’s scent!
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
Hi Niry, we truly apologize for the confusion and inconvenience caused. As a subscriber in Scentbird, you have full control on what payment option/s that you place in your account (our system will let you choose credit card or paypal). Plus, rest assured all of our fragrances are 100% original as we are solely a retailer and partner of the fragrances or brands that we offer. We value authenticity and we are absolutely not denied by retailers :) If you have any questions or concerns, please feel free to reach out to us! We're happy to help :)