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Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scentbird most frequently mention customer service, credit card, and phone number problems. Scentbird ranks 19th among Subscription Shopping sites.
This company responds to reviews on average within 17 days
Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers. Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price. I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online. I recommend!
I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.
My experience hasn't been the best but not the worst. Delivery takes forever. I don't receive my order till the end of the month. I received a men's fragrance. A lot of the perfumes I wanted are not available. I have received 3 orders one was for men, liked one and disliked the last one.
Date of experience: October 5, 2020
The concept of the website is awesome to bad they cant get it right. If they don't have the perfume in your queue they just don't send you anything that month instead of going to the next scent in your queue or sending you an email, so you can go months without getting anything or they send you there fragrance of the month what they choose when they choose. The last fragrance I received was not put together correct and when I opened it and went to put it in the bottle the top came off and spilled on my rug. They have yet to respond to my emails. Cancelled that subscription.
Date of experience: December 7, 2018
I was able to get a great variety of fragrances quickly. They have popular known fragrances, I was able to get Versace eros, creed aventus, dolce Gabbana light blue, Burberry brit in only 2 months. Great deal.
Tip for consumers:
If you get the monthly subscription you can pause it at any time. (I have paused my subscription with no problems)
Products used:
Creed,Versace, D&G,Burberry
Date of experience: February 9, 2021
We are so grateful for your kind words, Terrence! Thanks for sharing your review with us and the community. ❤️
I ordered from them in October for the first time. Its been 3-4 weeks and they haven't shipped anything. The website says "Proccessing" but they already charged me. They have absolutely zero customer service. I can't find a way to contact someone anywhere. DO NOT BUY SCENTBIRD.
Date of experience: November 12, 2018
Hi Justin! We’re sorry for the delay in your shipment! First orders are to be shipped out within a few days and we're sorry if this was not the case. We hope that since writing this review, you received your fragrance and loved the scent. If not or if you have any other concerns, please don’t hesitate to reach out to us at socialsupport@scentbird.com, we’re happy to answer!
I used a discount code from a YouTuber for 3 fragrances for 8 dollars. When I went to use it that was not the actual deal so I cancelled right then. I explained this same thing and got refund the 8 dollars. I have Rocket Money that shows your bills and recurring charges. Scentbird charged me 17 dollars just for this month when I cancelled months ago. I still have the email when talked to them. I've been trying to get my money back for 4 days.
Date of experience: October 2, 2022
Hi Brooke, we're so sorry to hear this! Rest assured that if a subscription is successfully canceled, we will never bill the account. Our team will be very glad to help you and make sure that your subscription is fully canceled. Just contact us via support@scentbird.com and we'll get this taken care of right away. Thank you.
Not impressed at all. I started a subscription and then after reviewing my bank statements, realized within thirty minutes of buying that subscription that it would not be something I could afford at the time. I sent them an email requesting cancellation of my subscription, as their website was unhelpful in how to cancel it myself. They cancelled it, but have yet to refund me, despite me requesting the refund within thirty minutes of starting the subscription. I hadn't even picked out the perfumes I wanted, so I do not even know if I paid $12.58 for nothing. I emailed them twice and haven't gotten a response back. I haven't requested any perfumes for the subscription and they haven't shipped anything out, so there is no reason not to refund me. Very unprofessional and unimpressed. I no longer recommend this brand.
Date of experience: April 24, 2023
Hi Isabel, sorry to hear that. In order to be transparent with our customers, all of our pricing is displayed on our website, checkout and FAQ pages. Kindly note that subscription cancelation doesn't automatically cancel the pending order. If the order was already processed, we're unable to cancel it at that point or refund the payment back to you. In case if you didn't pick any fragrance by adding items to your queue, we send out Fragrance of the Month. We have a 24-hour response policy, and in case if you haven't heard anything back from our Team regarding the refund request, please email support@scentbird.com or DM us via Instagram, so we could check it for you. Looking forward to assisting you with this matter further.
I have enjoyed being able to sample all the wonderful perfumes so far. This way I know what I like after a few days of trying it. I've been lucky with liking all the perfumes except 1, and I wasn't out a lot of money. This company is wonderful
Date of experience: October 2, 2020
Thanks for the awesome review, Tina! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
I love Scentbird because I get to choose a different fragrance every month! I change my choices with the seasons and my mood... And with Scentbird it's easy to do and a great way to find the perfect scent for my body chemistry! The price is reasonable and the fragrance is always perfect! I would recommend Scentbird to everyone who wants to smell great!
Date of experience: March 24, 2020
Hi Regina, thank you so much for taking the time to leave us this amazing review! We're so happy that our service helps you find perfect scents for every mood and season! We promise to keep working hard to make your experience even better!
The thought of trying out new perfumes was great until you want to cancel your subscription that is. I wasn't getting any perfumes I liked so I wanted to cancel. I sent 3 support emails and finally got an auto response on the 3rd. That was a week ago and I've sent 2 follow up emails and STILL have not heard anything. I want to cancel me account! They have the absolute worst customer service ever.
Date of experience: March 9, 2023
Hi Lindsay, we apologize for any inconvenience caused by our cancelation process! It is in no way meant to be tedious or difficult. We do ask our subscribers why they wish to cancel their subscription, only to see if there is anything about their experience that caused them to cancel that we can rectify. Rest assured that besides our email: support@scentbird.com, our Customer support team is also available via social media channels.
Love getting new scents every month. You have the choices to change pick and recommend. I have changed it up to share with my family too. Ordered a few men scents and of course woman for me! Love it love it love it!
Date of experience: October 5, 2020
We are so grateful for your kind words, Lacy. Thanks for sharing your review with us and the community. ❤️
I like the perfume, but the shipment takes too long! The cost is a little steep also. I don't like for the money to be taken automatically out of my account either. I just want to purchase when I want not for it to be taken out of my account.
Date of experience: June 27, 2020
Hi Luciana, thank you for your honest feedback. I'll definitely pass it on to the rest of the team. Kidnly note that you can purchase fragrances on our website without having to be subscribed. Feel free to email us at socialsupport@scentbird.com if you need any help. Thank you!
I got sent bird in October oh, I was really excited. But once I paid they lost my package oh, it was also extremely late. They took my money for November and December and January. But only sent my package for December. They kept sending me email apologies but never sent my package never sent my refund either. So today I get an email and then they say they sent me a refund what is a lie because they never sent it they never sent my package they take my money and never gave me my refund. Do not buy from them they are full of crap!
Date of experience: January 23, 2019
Oh no, Jameka! This definitely should not have happened and we’re truly sorry for the inconvenience! You should have received fragrances for each month and/or a replacement for the lost shipments. We hope since leaving this review, that you've received your order(s) but if not, we can definitely take a further look into this-- email us at socialsupport@scentbird.com.
I have been a scentbird member for about two years and honestly the idea and price isnt bad. What is so frustrating is there isnt a contact number so the last perfume that came my way one of the bottles was defective. Trying to get a hold of someone to let them know and get it replaced in a timely manner isnt easy and I still dont have the issues resolved. I will be canceling my membership!
Date of experience: July 31, 2019
Hi Heather, thank you for being with us for two years and thank you also for writing us an honest review! We completely understand your concerns and we're sorry that we don't offer phone service at this time but please know we're actively improving our communication. We hope that you were already given replacements for your defective vials but if not, please feel free to reach out to us at socialsupport@scentbird.com and our team will be with you shortly. Thanks for bearing with us!
I had sign up for their membership and I still haven't get anything from them.
I had get charge and pay for nothing.
I email them and at first they responded saying my perfume was on his way, I never received anything, and they stop answering my email.
Don't buy anything from them.
Date of experience: May 15, 2020
Hi Maria, I'm sorry to hear that you haven't received your order still. We'd like to help and get everything straightened out. Kindly email us at socialsupport@scentbird.com and a member of our team will be with you shortly. Thank you for bearing with us!
I have had nothing but good experiences with this company since I started my scent journey! I anxiously await the arrival of my new scents every month becauseI know it will be good based on the scent profile created for me. I hope to always be able to sing praises of my experiences with Scentbird.
Date of experience: July 13, 2020
We can’t thank you enough for the kind words, Dee ❤️ We count ourselves lucky for customers like you!
I haven't received any product from you yet.
May be you should look into this for me. I contacted you the last time I was asked to do a review of thing I never received. I would really like to get my prefume.
Date of experience: August 24, 2020
Hi Linda, I'm so sorry to hear about the issue. If you still need any help, please email us at socialsupport@scentbird.com and we'll get everything resolved right away. Thank you!
I had scentbird for 2 months after the second shipment I emailed the cancel my subscription email to cancel. Got billed the next emailed then again. Still didn't cancel it took me 6-7 times emailing them pretty much begging them to cancel my subscription and got 3 months after the first time asking of perfume that I didn't want before they finally canceled my subscription. I don't understand why they don't have a link to cancel in your account like every other subscription service I have ever got or get!
Tip for consumers:
Make sure you check daily to see if they canceled your subscription if not email them every day!! Or it won’t get canceled
Products used:
Perfume
Date of experience: January 18, 2023
Hi April, we appreciate your review. Recently, we received a higher volume of emails, so it takes time for us to go through all of them in a timely fashion, although we're trying our best! Our cancellation process isn't meant to be tedious or difficult. We do ask our subscribers why they wish to cancel their subscriptions, only to see if there is anything we could rectify. Customers can also contact us via our social media channels: Instagram, Facebook or Twitter, and we'll be glad to help out canceling your subscription for you.
Scentbird offers larger samples than any other subscription fragrance box I've seen, with quality, designer brands. I also recently needed help from customer service. They were prompt and quickly resolved my issue. Highly recommend.
Date of experience: August 10, 2021
Thank you for your love and support, Carrie! We're so grateful for customers like you! ❤️
I ordered with Scentbird on April 20th. The website states 10 days after submitting order you should receive items. On the app it shows my order still as "processing" as on May 9th. They still haven't shipped my order. When I message customer service I get generic computer replies with no real help to help me cancel my order or get a refund. Be ready to deal with horrible/inconsistent shipping and practically no customer service help
Date of experience: May 9, 2023
Hi Nelson, I appreciate your feedback. Upon reviewing our system, I can see that Agent Daria responded to your message on the same day you contacted us, specifically on May 5th. Typically, first-time orders are delivered within 10 business days. However, we apologize for the delay in processing your order due to one of the fragrances you selected being on backorder. To ensure you don't have to wait any longer, we have issued a refund for your payment and canceled your subscription as per your request. We are currently working on improving our order processing to prevent any misunderstandings or delays in the future. If you have any further comments or recommendations, please feel free to email us at support@scentbird.com. We value your input and are always open to suggestions and constructive criticism.
First of all it takes them forever to ship takes them forever to answer any customer service inquiries that you may have. I have unsubscribed from their service three times and six months in between each one, I have no idea why I keep coming back thinking that they might be different I guess it's the same old crap bad customer service shipping takes forever and I'm done with it
Date of experience: November 20, 2020
Hi there, I'm truly sorry to hear that you didn't have a great experience with us. I’d like to look into this further. Kindly send us an email at socialsupport@scentbird.com and our team will look to learn from your experience. Thank you for your feedback.
The perfum selections I got overall werent great. I paid 16 for one sample per month, only liked maybe 1 of them, and tried canceling to cut back on subscriptions and because it overall wasnt worth it, just to find out that you cant just click a button and cancel. You have to email the support team, and hope they respond before the next monthly charge. This is absolutely ridiculous and its obviously designed this way to keep getting money from you. Absolutely sh*t service. Dont bother.
Date of experience: February 19, 2023
Hi Lauren! We apologize for any inconvenience caused by our cancelation process! It is in no way meant to be tedious or difficult. We do ask our subscribers why they wish to cancel their subscription, only to see if there is anything about their experience that caused them to cancel that we can rectify. Please feel free to DM us via Instagram or Facebook & we’ll be glad to help out and cancel your subscription on your behalf. Thank you :)
I subscribed to Scentbird on June 14,2019. I signed up for the 2 perfumes a month & my account was debited for $22.75. It is now June 27th & still my order hasn't shipped. I have since cancelled my subscription & I expect a full refund for the money I was charged for items I never received. I don't understand how there isn't a number customers can call for help. I have emailed Scentbird & if I don't receive a response back within 24 hours I am contacting my bank for assistance.
Date of experience: June 27, 2019
Hi Kimberly! I completely understand how frustrating this first experience has been. Welcome Kits (first orders) are typically sent within 10-15 business days so rest assured, you'll be receiving your June Welcome Kit very soon. I'm sorry to see you canceled and for the confusion caused. We've love to make this better and chat more about how Scentbird works. Please email us at socialsupport@scentbird.com with the subject line: Cordelia and we'll be sure to look into this for you.
They charged me MORE for 8ml of the product than I could buy 100ml bottle for, some Pink Sugar pharmacy perfume. As in this perfume in stores is 25cents per mL, they're charging $3.25… criminal at this point. I haven't enjoyed any of the scents and am being charged over $30CAD monthly for them, regret signing up completely. What a waste.
Date of experience: February 7, 2023
Thank you for your feedback and we appreciate you leaving this comment, Brittany! We simply want to give our subscribers the option to explore different luxury fragrances with a full month's supply (0.27oz) which is a little bigger than the average sample size. With us, you receive 0.27oz vials priced at $16.95 USD. In contrast, most rollerballs start at $26 USD for a 0.25oz bottle depending on the brand. At 0.27 ounces, our vials are roughly the equivalent of 7.5 of those little samples so with us you get more to try out for a whole month. If you ever have any other concerns or feedback, please email us at support@scentbird.com or message us through our social media channels. We're happy to chat!
These products are very high priced get it for cheaper and also smell fresh with multiple options to choose from I'm sure you will find the right fit! Always use the guide to help you find sents that you would like. I would reccomend onoy using one pump per day to last you a full 30 days.
Date of experience: September 9, 2020
The company Scentbird offers an approx $16CAD month plan for a perfume vile of your choice for that month. Consistently now I have been charged 33$ a month for no entire reason and am sent a case that I never wanted and never subscribe to. This is fraudulent and Scentbird will charge you whatever they want and make you pay for their. 50cent cheap cases when it says no where that on top of the perfume you must also get a case. I've emailed multiple times to try to resolve the issue but haven't gotten a human response. The only response I received to expressing my concerns about being charged 66$ in two months by Scentbird was an email detailing how I'm able to cancel my account. I feel like I have been scammed
Products used:
Perfume
Date of experience: October 1, 2022
Hi Lexa, we're so saddened to see your message. Kindly note that all of our pricing is displayed in USD, so our Standard plan costs $16.95 USD. If you're a Canadian resident, you're going to be charged in CAD depending on the exchange rate of your bank on that date. Rest assured that you weren't charged for a Signature Grey fragrance case you're seeing in your October shipment. We send out this free case to everyone, as we changed our fragrance vial and case design. If you're having difficulties reaching our CX Team via email, you can also try to reach us via our Social Media pages: Instagram or Facebook. We'll be very glad to clarify everything regarding your billing and shipped items. We'll wait for your message, Lexa!
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
Oh no Sona! We’re sorry about this! Your fragrance vial should have been tightly closed and wrapped and we’re always happy to send out a replacement if your fragrance vial is damaged or broken. We hope since leaving this review, you've received a replacement and that we were able to turn this experience around for you. If not, please email us at socialsupport@scentbird.com.