Scentbird

For the last 2 months I haven't received my scent bird I sent in my change of address and I still haven't received October or November yet my address is 517 north Harrison street Wilmington, D. E *******

Very bad customer service. Completely irresponsible in how they handle customers. I received no order in 2 months... at all. Also no email correspondence whatsoever.

Decided to try this due to a review from a YouTuber, and my first scent was okay, but I found the case poorly made and annoying to use, and the value overall did not seem worth it to me. Paying about $18 (or more for "premium") for a perfume I might not even like and can't return is not something I can justify, I'd rather go into a store and actually smell the stuff before buying, even if I end up spending more - at least I can be sure I like it.

However, the main reason I am leaving this negative review is their cancellation process. It is not easy to find on the website - there is no cancellation option when you look at your subscription, only various ways to pause or upgrade. When I did finally locate the "How to cancel" article in the "help" section, I had to fill out a repetitive form to submit my request. Then, I received a long and confusing email response that contained a "link" to cancel, which took me back to the subscription page which - as mentioned before - does NOT have a cancellation option anywhere. Then, I replied to the email as prompted, and now it is taking a long time to hear back... Just hoping they get to it before next week when I get charged again.

Disappointing to see a company recommended by a creator I liked use these predatory practices to keep charging customers who no longer wish to use their service.

I love this service so much... Not only do I get to try wonderful scents... If I have any problems or questions at ALL... The scent fairies are on top of it! This is a WIN WIN!

Love the app very easy to work the prices are nice the only problem that I have is how long you wait for your cologne. But I do recommend trying this company if you like to wearing Cologne

I love being able to afford designer fragrances. By buying this small size I am able to wear scents that are normally out of my budget during these hard timrs.

This is a great site that gives you the opportunity to try expensive perfumes for a very little monthly amount. I always look forward to getting my monthly perfume sample.

I have nothing negative to say about this company so far so good the perfume is actually the real deal it is 100% authentic I save money I collect perfumes and I smell good at the same time I love it I have told many friends and family members my mom was the one to tell me 1 of the best things I've did was to sign up this is a 100% honest and true view I will receive no benefits from this!

I have really enjoyed my experience with Sent Bird I have received a lot of comments on the sents I have worn mostly from men that's a nice experience to know you smell great around your employees and others

This Company is truly a necessity and I love it! Try it it will change the way you move! I am so pleased with the packaging and handling soon you'll hopefully understand my excitement!

I have enjoyed the Scented Bird Experience so far. I love my scents. I think the bottles should be larger and it seems like it takes a very long time to receive the fragrances.

I'm terribly disappointed I've got my friends to subscribe you took the money twice out of her account she still has not received ANY perfume I'm not going to recommend you to anybody else because it's embarrassing there are other perfume companies her name is Gina Callahan Bowen! Hopefully you can make this right or I'm cancelling and going to another perfume company! Aftervi made my choices on mine you send me a email that you no longer offered Norelle Elixir that's why I chose to go with you I went and bought a bottle for$150.00 so cancelling you wouldn't be a problem because my other favorite Joy by Dior you don't carry looks like it souls day be best just to but at Ulta and get rid of your so called services!

It was nice getting a new scent each month, however, I did not really like the scents. It is hard to pick scents by reading about them.
I have decided to unsubscribe to this website.
Thank you,
Rose

My parfume are absolute good and smelled long time.
I think if you want quality product, bye scentbird product. Not expensive, this is very important.

This is a amazing way to have any fragrance and sample which you prefer also having multiple fragrances at a time very much loved by me and my husband I highly recomed for anyone!

Temp address 1304 lake park road, Valdosta ga ******* for r/o Anthony Jerome Johnson, MD, Ph. D, JD Joint Congressional Medal of Honor 19 Years POW still alive, advance purple heart I need my order thanks in advance foe feb tracking number is my proof it came but empty bottle

First month was fine. Never received second monthit turned out that due to a system error in their end they didn't charge me and just didn't ship. I didn't see the *lack* of the charge on my credit card so had no idea and spent three weeks dealing with customer service before they finally told me what actually happened.

Now we're three weeks into my third month of membership, and of the two fragrances I ordered (and confirmed I was charged for) at the first of the month, they've sent one to me and the other one went from "being prepared for shipping" last week to just totally gone from my account today.

To make it all even more frustrating, they take forever to respond to issues and they send automated follow-ups warning you that since YOU haven't responded, they're closing the issue. (As opposed to only closing an issue once it's actually been resolved.)

The whole experience has been so frustrating. All of this for basically some oversized testers? I can't believe I'm writing this, but I'd honestly rather brave a department store's fragrance counter than spend any more time, money or anger on this badly run company.

I've paid for the last 4 months of my subscription and received none. Getting an answer is obviously not a priority for them. Great concept if it worked, but it didnot work!

I have been memeber now for about 6 months. I'm on the 3 scents a month. Only 1 scent i didn't care for as i accidently ordered a man scent and I'm a woman lol. I love the candles. And I'm waiting to try various new products like the makeup and oil drops. I am so happy with scentbird I'm actually mad I didn't sign up aooner or cant orxer more than 3 things a month. Its a fair price. Great selection for men and woman. Great gift idea xmas ahopping already done everyone is getting scentbird subscription lol. And i luv the 10 extra case every month as i change the case to match the purse. Just wanna suggest a pride case and maybe some floral cases or animal prints would be super jazzy id buy em all... love y'all thx for auch a awrsome product and making affirdable for someone like me who lives on SSI.

LOL YOU CAN'T POST A REVIEW WITHOUT ADDING A STAR... THIS IS A JOKE DO NOT WASTE YOUR MONEY TIME OR ENERGY ON THIS BOGUS COMPANY, I HAVE EMAILED THEM NUMEROUS TIMES REQUESTING A REFUND. THERE IS NO CONTACT NUMBER TO ACTUALLY SPEAK WITH SOMEONE WHY WOULD THERE BE WHEN THIS IS A BOGUS COMPANY... SAD VERY, VERY SAD BECAUSE THIS LOOKED LIKE THERE WAS POTENTIAL. DAMN SHAME ON HOW THEY FALSLY LEAD GOOD PEOPLE AND NEED TO STEAL FROM US. THEY WOULD HAVE BEEN BETTER OFF WITH A GO FUND ME SITE CAUSE THAT'S EXACTLY WHAT WE ALL DID... VERY DISTURBING...: /

I subscribed back in June. Its been 4 months and I still have not received my first fragrance. It states on their website there is delay due to Covid. But c'mon 4 months... Horrible... Don't Order.

It was so fun at first of course they reel you in I go to cancel because I can't afford $25 a month for two small samples of perfume their plans are outrageous I've tried everything I have canceled and they're still telling me that I will have to pay the rest of my subscription even though I was just getting to products a month I can't get ahold of anybody via email or even on their support line on their website there's nobody there to even answer your question correctly they just keep putting you through to another page that has nothing but nonsense on it stay away from this!

Scentbird has been a valuable product for me. I have always loved awesome scents. During these uncertain times, the perfume sent to me, help me to escape and rejuvenate.