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Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scentbird most frequently mention customer service, credit card, and phone number problems. Scentbird ranks 19th among Subscription Shopping sites.
This company responds to reviews on average within 17 days
Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers. Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price. I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online. I recommend!
I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.
I receive a perfume of my choice or not if I don't pick it for the month. I have 4 perfumes so far and I love them all.
Date of experience: August 2, 2021
Hi Renee, we're really pleased to hear that you're enjoying your fragrances & your subscription experience! Thank you for sharing this!
I really enjoy all of these awesome fragrance that I'm truly a fan of the amazing smells that you guys prepared for me on a monthly basis thanks
Date of experience: July 29, 2020
Thank you so much for taking the time to leave us this amazing review, Schvonda ❤️ We're really pleased that you love our scents!
I wish the bottles were a little bit bigger but I love my membership it is the greatest thing I've done for myself in a very long time.
Products used:
Perfume
Date of experience: January 4, 2021
Thank you for your honest feedback, Karis! I'm incredibly happy that our service is bringing you joy every month ❤️ I'll definitely pass your feedback on to the rest of the team. Thank you!
Scentbird gives a chance to try out amount of perfumes or fragrances. You can sample and buy the real bottle of fragrance for a reasonable price.
Date of experience: October 26, 2020
We are so grateful for your kind words, Camille. Thanks for sharing your review with us and the community!
Paid for my subscription on 02/11/19. Nothing. When I emailed them, nothing back but an automatic email. SCAM
Date of experience: February 26, 2019
Hi Cynthia! Thank you for leaving this review and we're truly sorry for the delay in your February shipment. As a growing company, we're actively working to improve our shipping processes as this is something we do not take lightly! If you have not received this fragrance yet, please feel free to email us at socialsupport@scentbird.com!
Sent bird is absolutely the best subscription. So many wonderful fragrances in all categories. I love them all
Date of experience: November 20, 2020
Thank you so much for your wonderful review, Joy! ❤️ We are really pleased to hear that you are enjoying our fragrance collection.
Scentbird is an education of scent-essence, opportunity for self-discovery, and a small indulgence that is so worth it!
Date of experience: July 22, 2020
We are so grateful for your kind words, Kyra. Thanks for sharing your review with us and the community!
I want to cancel my subscription can't afford it. I have to pay other bills at this time. Please help.
Date of experience: December 11, 2023
Hi Lorene, thank you for your message! You have the power to cancel your subscription anytime, no questions asked! 🙌 Whether through our mobile apps 📱or sliding into our DMs on social media 💌, we've got you covered! Our team is ready to cancel it for you as soon as we possibly can 😉 Would you please message us, so we can take care of everything for you? Thank you!
They are crooks. I buy multiple samples and when their pumps are defective they do nothing to remedy the situation. It's a waste of money.
Date of experience: February 3, 2023
Hi Jamie, rest assured that in case if the sprayer doesn’t work properly, or there is any other defect in the product you received, we’ll be very glad to look into it and provide you with a free replacement if needed. All you need to do is contact us via our social media channels: Instagram, Facebook, Twitter, or email: support@scentbird.com. One of our Customer Experience Team members will respond and assist you further. Looking forward to hearing from you!
Oh where do i start with this $#*! show?! Alright so to start i subscribed to both scentbird and scentbox. Scentbox was late with my first scents but they quickly made up for it and re shipped my scents and got it to me in two days! Scentbird however was a whopping 23 days late on my first scent! Oh wait thats not all... They were extremely hard to get a hold of. Eventually someone emailed me. But the email was full of excuses. They even told me to be patient! Heres my first thought in my head,"how the $#*! are you going to tell me to be patient, first of all you took my money, where the $#*! is my $#*! i paid for." So two weeks later i finally got my scent. And it was a good one. So i give them that. And they did give me anothet one for free, so i have to give them a star for that. HOWEVER, i have un subscribed with scentbird because of the lack of communication. AND because im sitting in the same boat as last month =-(. So if you go on the site it says that when you subscribe yo scentbird and pick your smell, they will ship out a few days later. Hahahahaha oh the lies! So if anyone is wanting smelly good stuff, i suggest scentbox! They have a way larger selection! They communicate and they are not late every single month.
Run away from scentbird. Run for your lives! Ahhhhhhhh
Date of experience: May 14, 2019
Hi Nunziatina! We're sorry this has been your experience with us. We aim to send Welcome Kits (first orders) within a few days. However, it is noted on your check out page and our FAQs that we send Welcome Kits within 10-15 days. We're so sorry if this note was missed and we'd love to make this better for you in the future. If you ever decide to give us a chance down the line, email us at socialsupport@scentbird.com.
I am unhappy with the scent I received. I'm stuck with this terrible scent. Wasted my money. There should be an option for refund. What a scam
Date of experience: August 14, 2023
Hi Jennifer. So sorry to hear that you did not like your fragrance! We highly recommend rating fragrances (1 star being the lowest) you previously received so that our website gets to know you better. The more fragrances that you rate, the better our website can provide you with personalized choices that you are likely to enjoy ❤️ Plus, we offer a one-time courtesy replacement for disliked fragrances! So, if you're interested, don't hesitate to contact us via support@scentbird.com and we'll assist you further!
Car scent wood smell causes headaches and nausea. Customer service will not offer exchange, refund or replacement. 0 stars.
Date of experience: November 30, 2023
Uh-oh, this doesn't sound like it's going according to plan at all, Ad T.! Could you please shoot us an email at support@scentbird.com or DM us via our social media channels? We'll dive right into investigating this matter further. 🙌 Rest assured, we always offer a (1) courtesy replacement for the product you didn't enjoy. We're eager to make things right for you! 😊
This website is a ripoff and to expensive. I subscribed I was supposed to have a free month pulse the month I paid for it was a scam. I tried canceling my subscription and all it did was pop up with " why are you canceling your subscription" "stick around and we will give you a discount on your next order" it was so freaking annoying it glitched and said I subscribed till July which I never did. This website also DOES NOT DO REFUNDS I tried get my money back but it said I couldn't because I was already charged even though I never made the purchase. They also keep your card on fill and charges your card. Now I have to wait till July to CANCEL my subscription!
Date of experience: May 7, 2020
Hi Jackie, we're truly sorry to hear about your issue. Kindly email us at socialsupport@scentbird.com and we'll get everything resolved ASAP. Thank you!
Love the fragrances, would like to purchase YSL and perry Ellis. Thank you
Also more random gifts would be amazing
Date of experience: August 4, 2020
Hi Tracy, thank you so much for your feedback. I'll definitely pass it on to the rest of the team. While we don't carry the brands at this time but it may be a part of our inventory in the future as our team keeps extending our scent selection. You can request the fragrances that you love (which we don't have) here: https://www.scentbird.com/request
Opened me up to new fragrances. Great prices for high end fragrances. Will definitely keep my subscription.
Date of experience: April 7, 2021
Hi Alexis, we're so happy to hear that you're enjoying your subscription! Thank you so much for your positive feedback! ❤️
I love this brand, they have great perfume, excellent customer service and go above and beyond. Fantastic
Products used:
All perfumes
Date of experience: April 19, 2022
Hi Roni, thank you for your love and support! We really appreciate your positive feedback! ❤️
Go some where else, you'll never be able to cancel your subscription. Ive made 3 requests to cancel this and im still being charged.
Date of experience: April 15, 2023
Hi there! We're really sorry if our cancelation process has caused any inconvenience. We promise it's not meant to be a hassle. We just like to ask our subscribers why they want to cancel, so we can see if there's anything we can do to improve their experience. If you'd like to cancel, feel free to DM us via Instagram or shoot us an email at support@scentbird.com. We'll be more than happy to assist you and cancel your subscription for you!
I honestly love using scentbird. Im not a huge cologne guy but i enjoy the ability to choose which colognes i want each month.
Date of experience: October 5, 2020
Thank you so much for your kind words, Riley. We really appreciate you taking the time out to share your experience with us.
Never received first perfume and subscription cost close to 200$ a bit ridiculous if you ask me. And I can't get anyone to fix
Date of experience: January 13, 2023
Hi Heather, we're terribly sorry to hear this! We’d like to look into it your account, your billing and make sure that you receive your order. To be immediately connected with our team, please email us at support@scentbird.com or message us directly via our Instagram or Facebook pages. We'll be sure to look into this matter further. Looking forward to receiving your message soon!
Love getting perfume from Scentbird but they take forever to send the perfume out to you. I have also had many problems with them.
Date of experience: April 12, 2021
Hi Amy! Thank you for your review. We're pleased to hear that overall you're enjoying your experience! Rest assured that our team is working hard to improve our shipping times. We really appreciate you being a customer and we promise to keep bettering our service! ❤️ If you ever face problems, please email us at socialsupport@scentbird.com and a member of our team will be with you within 24 hours. Thank you!
I love everything I have bought. The wait, is great not knowing the smell. I've had nothing but great reviews from people. Even joined candle club.
Date of experience: January 9, 2023
Hi Chris, we're so happy to hear that you're enjoying your subscription and our candle club! Thank you so much for your positive feedback! ❤️
Sometimes I get a bad smell but so far its been good I think the price is high for samples. Thank youv
Date of experience: June 23, 2020
Hi Michelle, thank you for writing us an honest review. I'm sorry to hear that you disliked some of the fragrances that you received. We highly recommend rating fragrances you previously received so that our website gets to know you better. The more fragrances that you rate, the better our website can provide you with personalized choices that you are likely to enjoy. We'll be happy to chat and see how we can make this better, so feel free to email us at socialsupport@scentbird.com and a member of our team will be with you shortly. Thank you and keep safe!
I really appreciate the feature of being able to pause my subscription for a month when needed... And enjoy the perfume alot.
Products used:
Perfume
Date of experience: May 27, 2023
Thank you so much for taking the time and leaving a review, Tiffany! We're so glad that you're enjoying your Scentbird experience! Our team is committed to continuously exciting and delighting you every month❤️
I have already canceled my subscription, from broken product to no delivery of product. That update was 7 days ago! Horrible experience...
Date of experience: August 27, 2021
Hi Christie, thank you for your honest feedback! We're very sorry to see your frustration. Rest assured that we always send replacements for broken or lost products if we're being notified. You need to update us via socialsupport@scentbird.com and we're always open and here to assist you further! Thank you!
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
We are so grateful for your kind words, Randy! Thanks for sharing your review with us and the community.