• Bookmark

    Scentbird

Scentbird

Write a Review

Overview

Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scentbird most frequently mention customer service, credit card, and phone number problems. Scentbird ranks 21st among Subscription Shopping sites.

  • Service
    380
  • Value
    372
  • Shipping
    370
  • Returns
    224
  • Quality
    347

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 26.7%
Positive
12
Neutral
4
Negative
29
View ratings trends
200
See all photos
How would you rate Scentbird?
Top Positive Review

“I found my supplier”

Rovivans S.
6/6/24

Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers. Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price. I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online. I recommend!

Date of experience: 6/6/24
See positive reviews
Top Critical Review

“DKNY- BE DELICIOUS”

Marisol R.
10/18/24

I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.

Date of experience: 10/18/24
See critical reviews

Reviews (985)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (150) scent bird (52)
Thumbnail of user miltonl37
Arizona
2 reviews
0 helpful votes
  • Send Message
July 13th, 2020

DON'T LIKE IT DON'T WANT ANY MORE OF IT! IT IS FAR TOO STRONG FOR MY TASTES. I AM NOT A COLOGNE GUY DON'T SEND ME ANY MORE PLEASE!

Date of experience: July 13, 2020

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Milton, I'm sorry to hear that you didn't enjoy our scents. If you still any assistance, kindly email us directly at socialsupport@scentbird.com. Thank you!

Thumbnail of user kellym539
Arizona
1 review
4 helpful votes
  • Send Message
June 5th, 2019

This site is a 100% scam. DO NOT SIGN UP! I AM STILL FIGHTING TO GET MONEY FOR SUBSCRIPTIONS THAT NEVER CAME

Date of experience: June 5, 2019

Thumbnail of user cordeliam
Cordelia M. – Scentbird Rep

Hi Kelly! We're sorry to hear this was your experience with us. You definitely should have received your order and we'll be sure to rectify this situation if it hasn't been already fixed. Email us at socialsupport@scentbird.com and we'll be sure to look into this for you.

Thumbnail of user danielh688
Arkansas
1 review
0 helpful votes
  • Send Message
September 6th, 2019

I signed up for the monthly subscription which is under $20/month. My account was just debited $135! Complete rip off. STAY AWAY FROM THIS COMPANY.

Date of experience: September 6, 2019

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Daniel, we apologize for any confusion and inconvenience caused :( You may have had the 2pcs/fully paid 6-months subscription and that is why you were previously charged for $135. We hope that your issue has been resolved but if not, no worries! You can email us at socialsupport@scentbird.com and our team will be with you shortly. Thanks for bearing with us!

Thumbnail of user belsyl
New Jersey
1 review
0 helpful votes
  • Send Message
October 9th, 2020

Megusta mucho las fragancias y el envase muy lindo yo lo recomiendo mucho y llega cuando dise q tiene q llegar

Date of experience: October 9, 2020

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Estamos muy agradecidos por su revisión de cinco estrellas, Belsy. ❤️ Gracias por compartir su calificación con nosotros y la comunidad.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.

Company Representative

Thumbnail of user jessical541
Jessica L.
Typically responds within 17 days

How do I know I can trust these reviews about Scentbird?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Scentbird?