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    Scentbird

Scentbird

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Overview

Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scentbird most frequently mention customer service, credit card, and phone number problems. Scentbird ranks 21st among Subscription Shopping sites.

  • Service
    380
  • Value
    372
  • Shipping
    370
  • Returns
    224
  • Quality
    347

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 26.7%
Positive
12
Neutral
4
Negative
29
View ratings trends
200
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How would you rate Scentbird?
Top Positive Review

“I found my supplier”

Rovivans S.
6/6/24

Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers. Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price. I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online. I recommend!

Date of experience: 6/6/24
See positive reviews
Top Critical Review

“DKNY- BE DELICIOUS”

Marisol R.
10/18/24

I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.

Date of experience: 10/18/24
See critical reviews

Reviews (985)

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Reviews that mention popular keywords

customer service (150) scent bird (52)
Thumbnail of user maureenk116
Tennessee
2 reviews
21 helpful votes
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June 30th, 2020

I have tried to get out of this subscription for the last two months. You cannot reach any one and the several messages I have left have gone unanswered. This is no way to do business. I am not impressed. When I got my first shipment, I was totally unaware of what I had signed up for. Something that was so very sneaky and underhanded. There is no excuse for not answering my questions or for at least not taking time to explain how this works.

Date of experience: June 30, 2020

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Maureen, I’m sorry to hear that you had a difficult time getting in contact with us. We do not have a telephone number dedicated to customer support as of yet as we are still a small (and quickly growing) team. However, you can always contact us using the Help Form located on the bottom left of every page of our website or by emailing us directly at socialsupport@scentbird.com, our team responds within 24 hours. For your convenience, you can cancel your subscription through the Manage Subscription tab at any time. If you still any help, please email us at socialsupport@scentbird.com and one of our team will get everything resolved right away. Thank you!

Thumbnail of user christopherr1506
Ohio
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

They have no issue taking your money and not sending products. I have tracking number over a week old but each carrier says they haven't even received shipment. Customer service refuses to respond to my emails. Wouldn't waste your money.

Date of experience: March 1, 2023

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Christopher, so sorry to see that your experience with us wasn't as great as it could've been! Rest assured that we always send out all orders that customers pay for. It looks like our Agent Aliona updated you regarding your order and it was marked as delivered on March 5th. In case you didn't receive something you were supposed to, please contact us via support@scentbird.com & we'll track down your order. Kindly note, that if the order got lost, we're always happy to send replacements! Hope this helps to clarify!

Thumbnail of user tanyap143
New York
1 review
0 helpful votes
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October 26th, 2020

My experience with Scentbirc has been very exciting. I experience excellent Customer Service every month. The fragrances are light, airy floral an, sometimes fruity. I would recommend
These fragrances to anyone.

Date of experience: October 26, 2020

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

We are so grateful for your kind words, Tanya. ❤️ Thanks for sharing your review with us and the community!

Thumbnail of user davidl2551
Maryland
1 review
0 helpful votes
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September 4th, 2020

I get a bottle of fragrance ever month. It costs about $12 and I can stop or change it as I want.
By getting the bottle I can sample different fragrances without having to buy the full size in stores. I like this better than sniffing several samples in a store. My wife can let me know if she likes it easily.

Date of experience: September 3, 2020

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Thank you for your positive review, David! We're so happy to hear that you're enjoying testing our fragrances out.

Thumbnail of user violet.neon
Canada
1 review
0 helpful votes
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December 20th, 2023

I paid for the order in September and the order still hasn't arrived. (It's now the end of December) They just scammed me, disgusting company, they also took double payment for the next order, I was able to return some of the money.
It is better to buy perfume from adequate sellers.

Tip for consumers:
Do not deal with this company.

Products used:
None, they didn’t deliver them to me, they deceived me.

Service
Value
Shipping
Returns
Quality

Date of experience: December 20, 2023

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Iooni, very sorry to keep you waiting like that 😔 We truly prioritize sending out all our customers' orders without any hiccups 📦🙌 However, if you happen to encounter any issues with receiving your order, we're here to assist you in tracking it down and providing further support. Don't hesitate to reach out to us through support@scentbird.com or via social media DMs 💌 Rest assured, we're fully committed to being by your side throughout the process and resolving any concerns you may have! 😊

Thumbnail of user jessical1445
Virginia
1 review
0 helpful votes
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May 26th, 2021

I grew a fragrance addiction just before the start of the pandemic and needed a way to get samples to test on my skin for a few hours to see how they mix with my body chemistry. I didn't want to keep purchasing from Sephora just to receive a sample of a fragrance so I google searched and saw Scent Bird. I love being able to read the full description of a fragrance, choosing my 3 new scents for the month and opening the package the day it arrives. I have been satisfied with 90% of my choices and will be purchasing the full size bottles of the ones I absolutely love. The other 10% was just me being adventurous and it taught me a lesson to stick to what I know lol.

Products used:
fragrance

Service
Value
Shipping
Returns
Quality

Date of experience: May 25, 2021

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Jessica, we really appreciate your 5-star review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you for sharing the beautiful photo with all your perfumes! ❤️

Thumbnail of user lisab1360
Wyoming
8 reviews
1 helpful vote
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March 25th, 2020

What a fantastic concept! You can try new fragrances without the commitment of a full size bottle.
The truth is, something may smell amazing on someone else, but just not work with our own body chemistry. So Scentbird took the guess work out and gives us the option of using fragrance before buying the bottle. I have had the pleasure of trying some amazing perfumes I would never have worn. And love them!
This program is so easy to use and for a small fee you can experiment to your hearts content, try fabulous scents and purchase a full size when you find what works best for you.
I just love Scentbird. It may not work for everyone, but it certainly works for me!

Date of experience: March 24, 2020

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Lisa, we're incredibly grateful that you took the time out to leave us a 5-Star review! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words! :)

Thumbnail of user forresth50
Idaho
1 review
2 helpful votes
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November 18th, 2020

I like it so far but they'll kinda trick you. I thought I was getting an extra 2 smells a month but they charged the monthly on top of the promotion costing me about $35 and I think it's gonna be for 3 months. Other than the trickery and maybe more understanding of cost after the monthly membership would make me happy. It was a surprise when I seen the charge.

Date of experience: November 18, 2020

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Forrest, I'm sorry for any confusion surrounding our subscription plan prices. As noted on our website, our standard monthly plan for $14.95 includes one item per month. The 2-piece plan is priced at $25 ($12.5/vial) per month, while the 3-piece plan is $35 ($11.67/vial) monthly. Kindly email us at socialsupport@scentbird.com if you have any questions or concerns and one of our team will be with you shortly. Thank you for your feedback. ❤️

Thumbnail of user melanieo67
New York
1 review
0 helpful votes
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September 7th, 2020

Scent bird is so convenient and affordable and you never run out as soon as you think you're done with your perfume something new is already in the mail. I have given multiple of my friends the info and they are now also using it... If your questioning yourself just do it. It's so worth it...

Date of experience: September 7, 2020

Thumbnail of user scottb2354
Georgia
1 review
12 helpful votes
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March 27th, 2022
Verified purchase

Scentbird makes it extremely difficult to cancel a subscription. They hide the billing date, charge you early, and will not cancel an order even though it takes 5-6 days to actually ship. They do not care about customers, they just want your billing information. Once they have it they employ numerous tricks to make sure you can't get your money back. I have never experienced a company that so willfully and intentionally tries to trick and confuse customers over billing. Do not use.

Tip for consumers:
Don’t.

Products used:
Cologne.

Service
Value
Shipping
Returns
Quality

Date of experience: March 27, 2022

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Scott, so sorry to hear about your experience! Rest assured that our service is of a recurring nature, and we charge customers for as long as their subscription is active. But rest assured that you can always contact us in case if you wish to cancel your subscription and not be billed again. Our Team is always here for you to assist! Kindly note that the cancelation needs to take place prior to your order being processed, as it's not possible to cancel the order once our warehouse processes it and hands it for shipping. Just let us know by dropping an email to socialsupport@scentbird.com, and we'll take care of everything for you

Thumbnail of user kaycecrocker
Texas
1 review
0 helpful votes
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April 3rd, 2023

I received a product from them and it was broken. Sent an email saying it was broken they told me it they would contact me with in 48 hours about replacement. 4 weeks later I messaged them back asking for an updated got nothing. 2 more weeks go by I make a new email to ask for and update and was told sending multiple emails won't answer you faster. So they acknowledged they seen my emails but didn't care. I finally got my replacement when I threatened to go to social media and cancel my subscription. You need to retain your customer service representatives and don't make false promises.

Tip for consumers:
Not worth it tbh

Products used:
The perfume

Service
Value
Shipping
Returns
Quality

Date of experience: April 3, 2023

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Very sorry that it took this much time to receive a response from us! We received a higher volume of messages recently and tried to get back to each and every customer as soon as we could! We've already reduced our response time (it was a temporary issue & we got back to our regular 24-hour response time schedule). Rest assured that we always send out replacements for broken products. You can also contact us via private messages functionality of our social media channels, and one of our CX Team members will be very glad to assist you further ❤️

Thumbnail of user cassien62
Colorado
1 review
1 helpful vote
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November 16th, 2020

My first month the spray was broken so I had to wait two weeks to get a new one and even start trying perfumes. The next month I received the wrong scent followed by another two week wait to get the scent I actually ordered. The third month I didn't even get my scents until the very end of the month and the excuse was the depot forgot to pick up a shipment so they had to wait for another truck. An overall poor experience from a company that has a lot of issues to figure out. Maybe something to try a few years down the road but as of right now it would be a waste of money.

Date of experience: November 16, 2020

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Cassie, I'm truly sorry to hear about your experience. I'll definitely pass your feedback on to the rest of the team. If there are any other comments or suggestions that you wish to share, please email us at socialsupport@scentbird.com. Thank you!

Thumbnail of user victoriae384
Arkansas
1 review
0 helpful votes
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September 2nd, 2020

I love scentbird! Every month I get new fragrances to indulge in. I never have to worry about my delivery because it's always on time. I highly recommend this company to anyone that loves perfume and wants a little change in their life.

Date of experience: September 2, 2020

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

We can’t thank you enough for the kind words, Victoria! Your review means a lot to us and lets us know we’re on the right track. ❤️

Thumbnail of user natashaj62
West Virginia
2 reviews
0 helpful votes
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September 11th, 2020

The only reason that I didn't give my review a five-star was because I wish the bottles were a little bigger it should definitely come with a little more in them! They tend to only last about six or seven uses for myself

Date of experience: September 10, 2020

Thumbnail of user shikun
California
1 review
0 helpful votes
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July 28th, 2020

With the new fragrances one gets every month, one cannot be sure of what to expect, but when you receive it it becomes this whirl wind journey of such great adventure with scents that get you hooked for more and more of what's to come... Open yourself up to this opportunity with choices of affordable spending and give yourself a well deserved treat. Try it please it is so recommended.

Date of experience: July 28, 2020

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Thanks for the awesome review, Shiku! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. ❤️

Thumbnail of user selamr
Texas
1 review
1 helpful vote
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February 2nd, 2023
Verified purchase

They have no customer phone helpline. If you want to cancel you have to email them. They let you postpone orders by clicking a button but they purposely make cancelling hard.They do not allow refunds or returns. A lot of the perfumes have a surcharge so the amount you spend is not based on a subscription.

Date of experience: February 2, 2023

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Selam, thank you for your review. We do not have a telephone number dedicated to customer support as of yet as we are still a small (and quickly growing) team. E-mail support is our main mode of support to ensure that each and every inquiry is responded to with care! Rest assured that our Customer Experience Team is also available via our Social Media channels: Instagram, Facebook, Twitter. We'll be glad to help you out canceling your subscription promptly on your behalf! Thank you for your patience and understanding!

Thumbnail of user ac889
Florida
1 review
0 helpful votes
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October 26th, 2020

Overall the scents have been phenomenal and delivery is also timely however some bottles have arrived with just little over half in them while others are full, is that normal? That is my only complaint.

Date of experience: October 26, 2020

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi there, thank you for your honest review. I'm so happy to hear that you enjoyed your experience. If you ever receive a leaking product, please email us a photo at socialsupport@scentbird.com, and we'll send you a replacement. Sorry for any frustration caused.

Thumbnail of user kenc217
Colorado
1 review
2 helpful votes
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January 25th, 2019

Takes weeks to fill an order, and they bill you even if you cancel. If you file a service ticket, they simply don't respond but rather send you a bunch of links to read through.

Unfortunately for them, customer service still matters even in an increasingly tech-based world. When Amazon delivers within a few days, waiting weeks for an order is the stuff of 50 years ago.

Get with the program Scentbird.

Tip for consumers:
Avoid them. Just spend the money on a good bottle of cologne from a store.

Products used:
I didn't use any products because they never shipped them. They wasted no time billing me though :)

Service
Shipping

Date of experience: January 25, 2019

Thumbnail of user cordeliam
Cordelia M. – Scentbird Rep

Hi Ken! We appreciate the feedback and we’re sorry to hear your experience with us was less than stellar! We completely understand your frustration and would love to make this better for you. If you ever decide to give us a chance down the line, let us know at socialsupport@scentbird.com and we’ll be happy to answer any questions you may have!

Thumbnail of user elisek26
Virginia
1 review
18 helpful votes
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July 4th, 2020

I truly do love Scentbird. The ANTICIPATION of waiting for your new fragrance every month, its exciting. Especially because you never get the same scent twice unless you ask for it again. I have came across so many different scents that I never knew existed thru scentbird, and the perfect size bottle you can also travel with is amazing. Especially because I'm a mother of three and always on the run, so when I feel I need to freshen up boom rite in my purse or car door! It's very convenient. Scentbird definitely gets five stars from me!

Date of experience: July 4, 2020

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Thanks so much for your 5-star review, Elise! ❤️ We’re really glad you're enjoying your subscription.

Thumbnail of user lynns760
North Carolina
2 reviews
0 helpful votes
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July 4th, 2021

Scentbird is a wonderful perfume company that allows people like me the opportunity to try elite fragrances that I would not otherwise be able to try. I can't afford to purchase a full bottle of some of these fragrances not knowing if I will like them or not I highly recommend Scentbird. They are a very upstanding company with amazing options to choose from.

Tip for consumers:
Make sure and fill out the quiz to find the scents that you like the best. Also I really think after the first purchase sign up to get the extra holder for the glass bottle.

Products used:
I purchased perfume from Scentbird

Service
Value
Shipping
Quality

Date of experience: July 3, 2021

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Lynn, I'm delighted to hear that you're enjoying your experience! Thank you for sharing your feedback! ❤️ We appreciate you!

Thumbnail of user norlishap
Florida
1 review
0 helpful votes
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January 6th, 2021

My experience has been amazing so far. It allows me to try out wonderful scents for an affordable price. I was looking for a new scent and so far I have loved my choices. The Selections are very good!

Products used:
Perfumes

Service
Value
Shipping
Quality

Date of experience: January 5, 2021

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Thank you so much for your 5-star review, Norlisha! We're thrilled to hear that you're enjoying your experience!

Thumbnail of user juliav278
Wyoming
1 review
0 helpful votes
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December 2nd, 2022
Verified purchase

I received the product in a timely fashion. However the "fragrance" had very little scent and absolutely NO staying power. Like, you sprayed it on and it was gone in SECONDS. It MUST have been watered down. Cancelled immediately.

Service
Value
Shipping
Returns
Quality

Date of experience: December 2, 2022

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Julia, very happy to hear that you received your shipment within our regular shipping timeframe. But we're so sorry to hear you are not happy with the longevity of the scent. Let us assure you that all of our products are 100% genuine as they are provided to us by the brands themselves. We don't do anything to compromise their quality & that's why our fragrances are exactly the same as the bottle versions just in smaller quantities. We also offer (1) courtesy replacement for disliked scents. If you need any assistance, kindly email us at support@scentbird.com. We're always happy to help!

Thumbnail of user jahg2
Kentucky
1 review
2 helpful votes
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November 13th, 2020

Everytime i saw advertisements for these scents i would see cute colorful canisters that came in black velvet bags. Ive received 4 shipments so far and out of the 4 only one came in a velvet bag. The canisters are of cardboard and not pretty at all. I just wish I got what was advertised. I mean its part of why I even ordered it!

Date of experience: November 11, 2020

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Jah, thank you for your honest feedback. I'm sorry for the confusion surrounding our monthly case offer. I'll definitely pass your feedback on to the team. Kindly note that you can subscribe to our monthly case subscription to receive a colored case each month. Let us know if you have any questions at socialsupport@scentbird.com, we're always happy to help!

Thumbnail of user kathys1109
Kentucky
2 reviews
12 helpful votes
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August 15th, 2020

I cant tell you how heavenly my scents have been, they are such a great smell and lasts all day. I'm in love so far with mine! Ty SCENTBIRD for truly opening up my eyes to all the wonderful scents you have, I'm looking forward to my next one. It's always a surprise to see how great the next scent is, I always look forward to it. Thanks so much

Date of experience: August 15, 2020

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Thank you so much for your kind words, Kathy. We really appreciate you taking the time out to share your experience with us! Enjoy your new scents! ❤️

Thumbnail of user halleb13
Canada
1 review
0 helpful votes
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February 14th, 2022
Verified purchase

Absolutely love the products and company is great to deal with! Products ship out quick and if you have any complications they are quick to help. I once never received my order that was marked as delivered and they were wick to address the issue and fix it. Couldn't recommend them more!

Date of experience: February 14, 2022

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

We're SO happy to hear that you are enjoying and loving our service, Halle! We're so grateful for customers like you! ❤️

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From the business

Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.

Company Representative

Thumbnail of user jessical541
Jessica L.
Typically responds within 17 days

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