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Scentbird

How would you rate Scentbird?
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Texas
1 review
0 helpful votes
Follow Cassi M.
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It has been years since I bought a new perfume brand. I was tired of my old one and did not know where to begin.

I love the sampling. I love the recommendations based on previous picks! I haven't fount the one yet, but I am having so much fun "dating" new perfumes. This is my favorite subscription service. I will be yours too.

Date of experience: January 19, 2021
Jessica L. Scentbird Rep
over a year old

We are so grateful for your 5-star review, Cassi. ❤️ Thanks for sharing your rating with us and the community.

Oregon
1 review
4 helpful votes
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Awesome!
January 6, 2021

If there were 10 Stars I would give them!
Not only do they have the best selection in perfume/ but their Customer Service is amazing! Customer Service is something that has been on the decline over the last 10yrs.
It is so refreshing to have a company, especially one online have outstanding service Thank you and please keep up the great work and selection!

Date of experience: January 5, 2021
Jessica L. Scentbird Rep
over a year old

Thank you for your loyal support, Kathryn! Customers like you are due 1000 stars! ⭐️

New York
1 review
0 helpful votes
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Awesome communication, customer support and great variety of products. Name brands like Acqua di Parma, Versace, etc. All the latest drops and celebrity must haves. The options are affordable and easy to navigate the website. I was able to connect with an agent to fix an error very quickly. Very good service.

Date of experience: September 18, 2023
Jessica L. Scentbird Rep
over a year old

Hi Kisha, thank you so much for sharing your positive experience with us and the community! ❤️ Our team is always excited to assist you in exploring the world of fragrances and help you find your perfect scent!

Kentucky
1 review
0 helpful votes
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Don't bite me!
December 8, 2020

I've had a great selection of fragrances. I especially love the card that tells you what your fragrance is made of... allowing you to make better selections for your next shipment. Absolutely love scentbird. You can come closer, just don't bite.!

Date of experience: December 7, 2020
Jessica L. Scentbird Rep
over a year old

We're so happy to hear that you're enjoying your experience, Keon!

Florida
1 review
0 helpful votes
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I love it so far
November 3, 2023

I like scent bird so far! As someone who does not like to wear the same sent over and over again I think this is a great option. I would like a lot more variety as I have seen that some competitors offer quite a bit more variety without them being premium. I love That they don't just stick to fragrances and offer car sense as well as candles. I'm hoping that we get a lot more deals because the ones that popup don't really appeal to me and a lot more sense because See amount that they offer now i'd be able to buy all the sunset I want in a year and never have to use them again.

Date of experience: November 1, 2023
Jessica L. Scentbird Rep
11 months ago

Hi Jenny, we really appreciate your positive feedback 🥰! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you 🔥. Thank you for sharing with us and the community ❤️

Georgia
1 review
0 helpful votes
Follow Joi R.
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I started using Scentbird a few months ago. I fell in love with the idea of not having to go to a department store, being able to sample different fragrances all from my home I love the option to choose what you want and that you can make changes to re-organize which you want to receive when. My only issue is the very long time it seems to take to ship, it takes the money from your account quite a long time before you actually receive the package, and that is confusing and hard to adjust to. Several months I have missed shipping on time because I was not aware that it would be withdrawing the money when it did. Overall though, especially during this pandemic, a great way to try things out and a really nice pick me up every time it arrives. I actually have turned a few people on to it. I love getting packages, these are extra special! I get 3 a month, its great.

Date of experience: October 13, 2020
Jessica L. Scentbird Rep
over a year old

Hi Joi, thank you for your honest feedback. As a subscription-based company, we have to operate on a fixed schedule which bills on the 5th of each month. Sorry for any inconvenience this may have caused. As noted on our website, recurring subscribers can expect their package to leave our fulfillment center 10 business days after billing (please add shipping time from here). Rest assured that we're working on improving our shipping times and will certainly use your feedback to better our service. Kindly email us at socialsupport@scentbird.com if you have any questions or concerns. We really appreciate your business and helping to share the word about us!

Washington
2 reviews
1 helpful vote
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I thought it had all colognes
December 4, 2022

I thought they had all kinds of colognes turns out they don't have any but there own generic ones I started a subscription thinking I could try a few but nothing on there list is normal I infact didn't even put anything in my cart and they just sent whatever they wanted and I emailed them immediately and they took 5 days to get back to me and they told me it's already been sent. And it never arrived

Date of experience: December 4, 2022
Jessica L. Scentbird Rep
over a year old

Hi Shawn, very sorry to hear all this. Kindly note that we offer 500+ fragrances to choose from and our catalog includes luxury brands along with niche ones. It's also possible to review the catalog prior to subscribing in order to make sure that we do carry fragrances of your interest. As a subscriber with Scentbird, you have full control of your queue and what you'll receive in your orders. You absolutely can edit and re-arrange your queue to your needs. Just keep in mind to make queue adjustments before it gets locked for the month. It looks like you didn't fill in your queue in time, so we sent you Fragrance of the Month. Rest assured in such cases we always offer courtesy replacement with a fragrance of your choice. And we also offer free replacements in case if the package was lost or undelivered. In case if you're interested to receive a replacement, feel free to message us at support@scentbird.com or contact us via our social media channels. We'll gladly help you out!

New York
1 review
0 helpful votes
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Contemporary Classic
December 13, 2023

I'm pretty satisfied with the sent bird website and the subscription plaything is that I think that they can probably make do with a little bigger vials for their scent when they send them out it's kind of difficult to make them two scents last for the entire month before getting a new one. But other than that I would like them to sell full bottles of certain fragrances that I don't see on the website

Date of experience: December 11, 2023
Jessica L. Scentbird Rep
11 months ago

Hi Ernest, really appreciate your feedback and are very happy to hear you're enjoying our service overall ❤️‍🔥🤗 We refer to it as a month's supply because each vial contains 8mL/0.27oz and has been tested to provide a minimum of 120 sprays, which equates to 4 sprays per day for 30 days. However, if you find that 4 sprays aren't sufficient, we also offer subscriptions with 2 or 3 perfumes per month! 💕 If you have any more questions, please feel free to reach out to us at support@scentbird.com. We're here to assist with a smile! 😊

Rhode Island
1 review
2 helpful votes
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Good stuff
August 24, 2020

I enjoy it very much although it's not enough to last between deliveries at all. Lately deliveries are more than a month sometimes going 45 days. I thought the point was to last from delivery to delivery. I would like to see some Tom Ford. I do enjoy my scentbird just wish things were a little different. I think for 16.95 a month the samples should be bigger. Have a great day

Date of experience: August 24, 2020
Jessica L. Scentbird Rep
over a year old

Hi Ronald, thank you for your feedback. I'll definitely pass it on to the rest of the team. Rest assured that our team is doing their best to keep extending our scent selection. You can request the fragrances that you love (which we don't have) here: https://www.scentbird.com/request

Minnesota
2 reviews
3 helpful votes
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Very bad business
August 11, 2019

Worst company ever. My subscription was in processing for about a month. So I cancel. Perfume.com is much better. Look it up. I got my friend to sigh up and the same happen to him. Highly don't recommend. Don't waste your money and time.

Date of experience: August 11, 2019
Jessica L. Scentbird Rep
over a year old

Hi Jose, I am truly sorry about your unpleasant experience with us :( Since this time, we've improved shipping timeliness and communication and we're actively working to make sure that each experience is as enjoyable as it is efficient. We're also happy and available to help always via email at socialsupport@scentbird.com if you ever have any concerns or feedback. Thanks for bearing with us!

Arizona
1 review
0 helpful votes
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Love the Scents
July 13, 2023

I love the scents that Scentbird sends to me each month. I like having a variety to choose from, and I haven't had one that I dislike. My only complaint is the case that you receive with the first order. It's cheaply made and honestly pretty embarrassing that the company is okay with sending them out. I went on Amazon and bought some different cases that work just fine. Overall, I'm happy with my monthly subscription.

Date of experience: July 12, 2023
Jessica L. Scentbird Rep
over a year old

Hi Raina, we're delighted to hear that you're enjoying your Scentbird experience overall! We have indeed been paying attention to our customers' feedback regarding the new atomizers. Rest assured that we're working on every point customers have raised regarding the atomizers: cases are being improved to be more durable, with stronger magnets and higher quality; spritzers are being improved to be more functional as well. We appreciate your valuable feedback!

Tennessee
2 reviews
21 helpful votes
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I have tried to get out of this subscription for the last two months. You cannot reach any one and the several messages I have left have gone unanswered. This is no way to do business. I am not impressed. When I got my first shipment, I was totally unaware of what I had signed up for. Something that was so very sneaky and underhanded. There is no excuse for not answering my questions or for at least not taking time to explain how this works.

Date of experience: June 30, 2020
Jessica L. Scentbird Rep
over a year old

Hi Maureen, I’m sorry to hear that you had a difficult time getting in contact with us. We do not have a telephone number dedicated to customer support as of yet as we are still a small (and quickly growing) team. However, you can always contact us using the Help Form located on the bottom left of every page of our website or by emailing us directly at socialsupport@scentbird.com, our team responds within 24 hours. For your convenience, you can cancel your subscription through the Manage Subscription tab at any time. If you still any help, please email us at socialsupport@scentbird.com and one of our team will get everything resolved right away. Thank you!

Maryland
1 review
0 helpful votes
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Monthly samplers.
September 4, 2020

I get a bottle of fragrance ever month. It costs about $12 and I can stop or change it as I want.
By getting the bottle I can sample different fragrances without having to buy the full size in stores. I like this better than sniffing several samples in a store. My wife can let me know if she likes it easily.

Date of experience: September 3, 2020
Jessica L. Scentbird Rep
over a year old

Thank you for your positive review, David! We're so happy to hear that you're enjoying testing our fragrances out.

New York
1 review
0 helpful votes
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Scentbird
October 26, 2020

My experience with Scentbirc has been very exciting. I experience excellent Customer Service every month. The fragrances are light, airy floral an, sometimes fruity. I would recommend
These fragrances to anyone.

Date of experience: October 26, 2020
Jessica L. Scentbird Rep
over a year old

We are so grateful for your kind words, Tanya. ❤️ Thanks for sharing your review with us and the community!

Ohio
1 review
0 helpful votes
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Take money and never send
March 1, 2023

They have no issue taking your money and not sending products. I have tracking number over a week old but each carrier says they haven't even received shipment. Customer service refuses to respond to my emails. Wouldn't waste your money.

Date of experience: March 1, 2023
Jessica L. Scentbird Rep
over a year old

Hi Christopher, so sorry to see that your experience with us wasn't as great as it could've been! Rest assured that we always send out all orders that customers pay for. It looks like our Agent Aliona updated you regarding your order and it was marked as delivered on March 5th. In case you didn't receive something you were supposed to, please contact us via support@scentbird.com & we'll track down your order. Kindly note, that if the order got lost, we're always happy to send replacements! Hope this helps to clarify!

Pennsylvania
6 reviews
8 helpful votes
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Shipping service takes too long. The product is too small for the price paid and most did not seem strong enough or the same. Confusing ways to cancel service just to annoy it's customers and that alone is not going to keep them. Better.off buying a sample off a marketplace or goto store to smell the original.

Date of experience: November 7, 2023
Jessica L. Scentbird Rep
11 months ago

Hi Gary, we are very sorry for all the frustration caused by our processing and shipping times 😔! Kindly note that since Scentbird ships in batches, recurring subscribers can expect their package to leave our fulfillment center 5 business days after billing (please add shipping time from here). In addition, because our fragrances are considered Hazardous Materials, the shipments can take up to ten business days to be delivered in ground shipping 🙌. We're working on improving the length of time it takes to receive your order though! We appreciate your feedback and will forward it to our Management Team. You have the power to cancel your subscription anytime, no questions asked. Whether through our mobile apps 📱or sliding into our DMs on social media, we've got you covered! Do you mind DMing us via Instagram or Facebook? We'll gladly help you out!

Canada
1 review
0 helpful votes
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Cannot cancel membership
November 19, 2023

I liked the idea of receiving new colognes every month, but for a total of $33 cad i dont think its worth it. The only way to cancel the membership is to email them, but they still havent responded after three attempts. Do not subscribe to scentbird as u wont be able to cancel ur membership.

Date of experience: November 19, 2023
Jessica L. Scentbird Rep
11 months ago

This doesn’t sound right at all, Saad 😬 as our Team always gets back to each and every query we receive from customers. Could you please send us a direct message via any of our social media channels so we can look into it for you? Thank you! 💕

Virginia
1 review
0 helpful votes
Follow Jessica L.
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I grew a fragrance addiction just before the start of the pandemic and needed a way to get samples to test on my skin for a few hours to see how they mix with my body chemistry. I didn't want to keep purchasing from Sephora just to receive a sample of a fragrance so I google searched and saw Scent Bird. I love being able to read the full description of a fragrance, choosing my 3 new scents for the month and opening the package the day it arrives. I have been satisfied with 90% of my choices and will be purchasing the full size bottles of the ones I absolutely love. The other 10% was just me being adventurous and it taught me a lesson to stick to what I know lol.

Date of experience: May 25, 2021
Jessica L. Scentbird Rep
over a year old

Hi Jessica, we really appreciate your 5-star review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you for sharing the beautiful photo with all your perfumes! ❤️

Wyoming
8 reviews
1 helpful vote
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Kudos to Scentbird
March 25, 2020

What a fantastic concept! You can try new fragrances without the commitment of a full size bottle.
The truth is, something may smell amazing on someone else, but just not work with our own body chemistry. So Scentbird took the guess work out and gives us the option of using fragrance before buying the bottle. I have had the pleasure of trying some amazing perfumes I would never have worn. And love them!
This program is so easy to use and for a small fee you can experiment to your hearts content, try fabulous scents and purchase a full size when you find what works best for you.
I just love Scentbird. It may not work for everyone, but it certainly works for me!

Date of experience: March 24, 2020
Jessica L. Scentbird Rep
over a year old

Hi Lisa, we're incredibly grateful that you took the time out to leave us a 5-Star review! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words! :)

Idaho
1 review
2 helpful votes
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Options
November 18, 2020

I like it so far but they'll kinda trick you. I thought I was getting an extra 2 smells a month but they charged the monthly on top of the promotion costing me about $35 and I think it's gonna be for 3 months. Other than the trickery and maybe more understanding of cost after the monthly membership would make me happy. It was a surprise when I seen the charge.

Date of experience: November 18, 2020
Jessica L. Scentbird Rep
over a year old

Hi Forrest, I'm sorry for any confusion surrounding our subscription plan prices. As noted on our website, our standard monthly plan for $14.95 includes one item per month. The 2-piece plan is priced at $25 ($12.5/vial) per month, while the 3-piece plan is $35 ($11.67/vial) monthly. Kindly email us at socialsupport@scentbird.com if you have any questions or concerns and one of our team will be with you shortly. Thank you for your feedback. ❤️

Overview

Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 18th among Subscription Shopping sites.

service
380
value
372
shipping
370
returns
224
quality
347
This company responds to reviews on average within 55 days
+200