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Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scentbird most frequently mention customer service, credit card, and phone number problems. Scentbird ranks 19th among Subscription Shopping sites.
This company responds to reviews on average within 17 days
Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers. Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price. I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online. I recommend!
I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.
I was charged an extra 99 dollars for a membership fee from this company. They claimed to have no record of the charge. I gave them a screenshot of the charge also and STILL they claimed they didnt charge me this fee which overdrafted my account! The woman I have been corresponding with stated "our membership is priced at 162.00 not 99.00." Even after I provided her with a screenshot of the charge. Do NOT do business with this company as they will charge you and have no record of the charge and YOU lose YOUR money!
Date of experience: June 22, 2019
Scent bird has given me the opportunity to review a new Cologne every month. They are a great company if your on a budget. I really would recommend trying this company out, they're great!
Products used:
Cologne
Date of experience: January 1, 2024
So happy to know you're loving your Scentbird experience, Daniel! 🌟 Our team is all about keeping the excitement and joy coming your way each month. Thanks a ton for your support! ❤️😊
The smells are great Im so happy that I set up my account life couldn't get any better if don't have an account with sentbird you better get you one you don't won't to be the only one missing out on these great smells of joy
Tip for consumers:
Greatttttttt
Products used:
Tom Ford , guiltily Gucci
Date of experience: August 21, 2020
Thank you so much for your kind words, Yolanda. ❤️ We really appreciate you taking the time out to share your experience with us and the community!
I had requested a two month break from my subscription and got a notification that in three days it would renew. I decided that I wanted to cancel my subscription and emailed them asking to cancel February 12. They emailed back the same day saying they needed information and couldn't find my subscription. I then emailed on the 15th with the information after realizing that they charged me. I then received an automated email saying they would get back to me within 36 to 48 hours. I did not get another email until the 17th with the tracking information inside. I did not hear back from an actual person until February 21st. They said they would not refund me because my order is already shipped. So, just be aware that if you want to cancel it may not be in the time frame they promise.
Tip for consumers:
Be wary of the slow customer service.
Products used:
Perfume.
Date of experience: February 21, 2023
Hi Moon, very sorry for the delay in our answers month ago. We received a higher volume of messages at that time & tried to get back with responses as soon as we possibly could. Kindly note that Scentbird is a monthly subscription, so we charge customers as long as their subscription is active. Please make sure any changes to your account are submitted at least one (1) day prior to your scheduled billing date. This ensures the changes apply to the upcoming billing cycle, and not the next. Besides our main email: support@scentbird.com, you can also contact our customer support team via our social media channels. Let us know if you need further assistance!
I love Scentbird! They have thousands of perfume you can choose from and they all smell amazing like Gucci Guilty smells so sexy love, Michael Kior, Versace Bright Crystal and you can also get colorful lil bottle for your perfume to go in to make it look cute. Love it
Date of experience: January 26, 2021
Thank you for your love and the amazing review, Dedtra! We’re very grateful for customers like you and hope you stick with us for years to come! ❤️
Great bargain and great customer service! It's a great way to try expensive perfumes and colognes without the commitment to purchase a huge bottle. I love every perfume so far! Absolutely no complaints and I highly recommend 5s
Date of experience: October 28, 2020
Thank you so much for taking the time to leave an excellent rating. We really appreciate you being a part of our community, Amanda! ❤️
The first few orders were ok though I swear the colognes are watered down. My last 2 shipments are what made me angry as 2 orders ago one if my bottles was half empty and I ate the cost bc it was cheap. My last order I ordered 4 colognes and when they arrived all four bottles were empty and the tops were unscrewed off. The packaging was soaked and the mixed smells were awful together. I paid for basically 4 empty bottles of cologne. I tried finding a customer service number and they don't have one. Then I emailed and no response after waiting the 24 hours the site says to wait. So then I emailed again. 4 days later I recieved an email back stating I have to take pictures of the empty bottles and they will send me a new order when the investigation ends. Ummm scam scam scam! Do not waste your money on this site.
Date of experience: September 20, 2019
Hi Michael, I am truly sorry that your experience did not match your expectations and this was not the experience we wanted you to have. We guarantee that all of our fragrances are 100% authentic and not watered down. We are also sorry that you received a leaked vial and we sincerely hope that at this time, you were already given a replacement. Rest assured our quality assurance team is doing their best to improve the seal of our fragrance vials so there would be no leakage most especially during the shipping process. We will use the feedback to make us better and to ensure this doesn’t happen again, thanks for bearing with us!
I signed up for my first month and got the discounted rate for a new subscriber of half off. They charged me $9.06 that day, July 26th. The very next day, July 27th, I was charged $16.95! This is supposed to be for the next billing cycle. My profile on their site shows my next billing cycle isn't until August 22nd. So, I've been charged for two months and haven't even had a chance to receive the first product in order to decide if I want to keep the service. When I contacted them (which was hard to find), a bot replied with information on how on how to cancel my service. They did not address the second charge whatsoever. I disputed this transaction and now there's a chargeback pending. This company is irresponsible and shady. Do not use your personal info. Go through PayPal if you're willing to take the risk!
Date of experience: August 1, 2022
Hi Barb, thank you for sharing your feedback with us. So sorry to see that your experience wasn't a great one. Rest assured that when you subscribe to our regular Monthly plan, we charge you only once. In case if you decide to upgrade to a higher plan (2 or 3 products a month), we charge you the difference of the new plan. If you're interested, our Team can look into your account's billing, clarify everything for you and make sure that everything is correct! Also, we apologize for the incorrect response that you received from our automatic system. Our Customer Experience Team, comprised of real human agents will be very glad to make things right. You can always contact us via support@scentbird.com, send us a PM on Facebook or any other social media platform, and one of our team will be happy to assist you ASAP. We will look forward to your message! Thank you ahead.
Not sure if anyone else has had this problem, I received 4 bottles and everyone smells like the product but the fragrance goes away in minutes, I got the same fragrance samples at Sephora and there is a huge difference in the smell, canceling my subscription now
Date of experience: May 7, 2019
Hi Kelly! Authenticity is something that we take very seriously as all of the fragrances that we offer in our assortment are 100% authentic and are provided to us by authorized vendors, or by the brands directly. However, we appreciate your feedback and we'd love for you to review each fragrance as we're constantly working to improve!
I have enjoyed scent bird products, website, and selection thus far. My complaint which I have voiced on several occasions has gone unchanged. When you have a subscription, they charge your payment on the 5th of the month. And the product doesn't arrive until the end of the month (23-26th). The processing and shipment time is ridiculously slow.
Date of experience: June 23, 2021
Hi Brian, so sorry to hear about this! Rest assured that our recurring subscribers can expect their package to leave our fulfillment center 10 business days after billing (please add shipping time from here). We're working on improving the length of time it takes to receive your order though! If you don't receive your shipment within this timeframe, you can always contact us via socialsupport@scentbird.com and our team will gladly assist you further. Thank you.
I'm giving a 2 start review because my 3rd item was returned as undeliverable. I contacted the company and got what I know see are AI responses. They have me a $35 credit only to find out that my order was$38. Then I wrote back again and got a very simular AI message about my May order. They said that it hadn't been shipped due to the fact that I bought one sample that would cost 10 dollars more. I wrote them and asked why they didn't just charge me like it says on the site as I've been watching the order sit in the "preparing for delivery" for 3 weeks. Then they finally changed my card and my May delivery is going to be shipped June 1st but I had paid for it at the beginning of May. Today I placed another order yet although they sent me an email I've still yet to see anything about the order. They seem very unorganized and if this order is not ready to be in process by tomorrow I'm going to cancel my subscription.
Date of experience: May 29, 2023
Hi Forrest! We appreciate your message. It seems that our agents Umar and Mahadi have successfully resolved your concerns on May 26th and May 29th respectively. You made a non-subscription-based order during our Flash Sale on April 30th, but unfortunately, the package was returned to us due to an incomplete address on file. The address corrections were made by you after the order had already been processed and prepared for shipping. As Flash Sale products are in high demand and sell out quickly, we were unable to offer replacements for the purchased items. To compensate for the inconvenience, Agent Umar added a $35 credit to your account, which is equivalent to the base price of a Flash Sale package. Regarding your subscription-based order for May, please note that any upcharge costs for Premium scents chosen are charged separately once the order begins processing for the month. Your regular billing and processing date is the 22nd of each month. Therefore, your monthly subscription-based orders are typically delivered in the following month. However, if you prefer to receive your monthly packages in the same month you paid for them, we can offer you the option to change your billing date to an earlier one. You upgraded your plan to the 2 products per month option on May 18th, so that's the date you were charged for your May order. However, the order didn't begin processing until the 22nd of the month. Additionally, we want to confirm that you placed another one-time order outside of your regular monthly subscription on May 30th. The shipment containing your six fragrances is already on its way to you and is expected to be delivered on June 7th. If you have any further questions or pending queries, please don't hesitate to contact us via support@scentbird.com or any of our social media channels. We are here to assist you and address any concerns you may have.
First of all, I mistakenly subscribed my aunt to scentbird instead of scentbox! Next thing I know, I have nearly 5 separate charges on my account! I then tried reaching out to them through a customer service number which doesnt exist! This is in their best interests and i am sure is done purposely! I totally wouldn't recommend this subscription to ANYONE!
Date of experience: October 8, 2020
Hi Talishia, I'm sorry for any frustration caused. Sorry that we don't offer phone service at this time, but please know that we're actively improving our communication. We're happy and available to help via email (socialsupport@scentbird.com) and social media. We're certain to respond within 24hrs and resolve any issue. Please reach out to us directly if you still have any questions or concerns. Thank you.
Save your money. Its just not that great. They give you this little vile of perfume that is suppose to last a month. It doesn't. I don't even use them everyday and it still doesn't last. It takes FOREVER to receive them, that is the biggest complaint I have! They bill you on the 2nd but i don't see my order until close to the 28th or 29th of the month. Kind of ridiculous. The ONLY pro I'll give is that its super convenient, its small enough to take on the go in any purse i have. And they do have a wide selection but still not a lot of mainstream brands like coach. I'm probably going to cancel soon. Like i said, not really worth it.
Date of experience: January 19, 2021
Hi Karin, thank you for your honest review. I'm glad to hear that you are enjoying our scent selection. We say our sample a month's worth, as each Scentbird-sized vial has been trialed to hold 120 sprays minimum, which is enough for 4 sprays per day for 30 days. If 4 sprays isn't enough, we also offer 2 or 3 perfumes per month as well. As a subscription-based company, we have to operate on a fixed schedule which bills on the 5th of each month. Sorry for any inconvenience this may have caused. As noted on our website, recurring subscribers can expect their package to leave our fulfillment center 10 business days after billing (please add shipping time from here). Rest assured that we're working on improving our shipping times and will certainly use your feedback to better our service. Kindly email us at socialsupport@scentbird.com if you have any questions or concerned. Thank you for sharing your experience, I'll definitely pass it on to the team.
This is the worst created website ever! I went to check some perfumes and to see how it worked and the website is set up to basically get you in and get you stuck in this club! Whoever created this website should be fired! It is impossible to navigate through the website all these pop-ups come up and it won't let you search perfumes I was trying to search for a perfume to see if I even wanted to be in the club I would type in the name of some thing, and it was still just bring me to the perfumes they wanted me to have!? Seriously WTF worst website ever so basically they lost business with me and I'm sure hundreds of other people because you can't make it past the first part of the website it's impossible horrible
Date of experience: February 4, 2023
Hi Heaven, this doesn't seem right at all! Rest assured that all of our catalog is available for review here: https://www.scentbird.com/subscription/perfumes And using Scentbird you've got help via scent quiz, smart suggestions, and your favorite notes to pick the perfect fragrance for yourself. You're free to choose whatever you wish to receive in each of your orders by managing your queue and adding scents you're interested in there. If you wish to be surprised, you can leave your queue empty and we'll send you Fragrance of the Month. We'll forward your feedback to our Development team for review and improvement. Hope you'll give our service another chance in the future! If you have any other questions or queries, feel free to DM us via Instagram. We're here to help!
They sent a woman's fragrance to me (I'm a guy) that had nothing to do with a) my gender and b) my scent preferences. The fragrance preference questionnaire was pointless, as I received a feminine, pungent and cheap smelling perfume. When I complained, I received a generic apology saying it was a shame I didn't like the fragrance (ignoring the fact that they sent a female perfume to a guy) and a pathetic offer of a 'one-time, nonrefundable, non-premium fragrance' as a replacement. I wasn't expecting much, but this was lame - I asked for a refund, instead and was denied. Cancelled membership immediately - not a good experience at all.
Oh and if this DOES work for you - they send a LOT of fragrance in this 'trial.' I would rather receive smaller volumes of fragrance and more of them, than a lot of a single, monthly fragrance. (There are like 120 uses in each bottle.) That was my misunderstanding - I thought you could try multiple (or at least more than one) each month.
Date of experience: September 20, 2023
Hi Richard, I'm disappointed to hear about your experience. Kindly note that as a subscriber with Scentbird, you have full control of what you will receive in each shipment when you add items to your queue! If your queue is empty, we send Fragrance of the Month: Perfumes for those who chose Perfumes in their account settings, and Colognes for those who chose: Colognes ✨ In these types of cases, we offer courtesy replacements, as due to the guidelines we have in place we cannot issue a refund for the delivered orders. But we are always glad to fix this situation by sending you free replacements for any wrong, damaged, or defective products. If you ever change your mind & want to receive a replacement for the perfume you received, please contact us via support@scentbird.com or our social media channels, we're here for you 😉
After DMing on Instagram i finally received help. Few days to respond but quick replys from then on. Received a refund, replacement, and an offer to resubscribe for a month free. Appreciative but no thanks :)
Date of experience: June 24, 2019
Hi Makai! I definitely understand-- thanks for sharing. Again, I'm truly sorry this was your experience with us. I know the apology does not excuse the inconvenience and disappointment faced but we hope you enjoy the replacement fragrance. Please be sure to email us at socialsupport@scentbird.com contact us via Instagram DMs if you ever have any other concerns.
The bottle I received had some kind of bug in it. I wouldn't really have a problem if I saw an attempt to make this gross situation better. But they provide no email or phone number as contact info. Only a help forum which states a less than 24 h response time. After 3 submissions in the last week with no response id like to say this is bs. Thanks scent bird for this gross and useless scent... id love to see the packaging facilities.
I tried to submit the photos but its not working
Date of experience: June 21, 2019
I started my subscription on March 31st. According to the site the first scent is supposed to ship in a few days. It's been almost 2 weeks. I also ordered a second scent as a stand alone and that was supposed to ship in 5 days. I emailed the company and they said they haven't shipped and will send me tracking numbers as soon as it does. No explanation why or anything. I got a free scent from signing up after a friend recommended it. After I see that has shipped I'm canceling and going with scentbox instead.
UPDATE: After emailing them several times to find out what happened to my order I ended up canceling before it was time to get my free month from using my friends referral. This company sucks. They claim to be moving and that's why stuff is delayed. They've been claiming this for over a year. How long are you people going to milk that one? Like I said in the title, worst subscription company ever! I ended up going with scentbox and they have been on the ball every time.
Date of experience: April 13, 2019
Hi Rob! We're sorry about this. We aim to send Welcome Kits (first orders) within a few days. However, it is noted on your check out page and our FAQs that we send Welcome Kits within 10-15 days. We're so sorry if this note was missed-- we're hopeful that since leaving this review, you've received and loved your fragrance. Email us at socialsupport@scentbird.com now or in the future, with any concerns.
I have been a customer for almost a year and I can get fragrance that is too expensive in full bottle form for my subscription. This lets me know if that pricetag is worth it. If I do like them ( and I usually do) I have a decent decant.
Products used:
Perfume
Date of experience: August 5, 2023
A huge heartfelt thank you for your amazing love and loyal support, Jennifer ❤️ We are absolutely thrilled to hear that you're enjoying exploring the fragrances we have to offer! It brings us so much joy to know you're having a fantastic time with them. Keep the positive vibes flowing!
My daughter suggested I try Scentbird a few months ago. I did and I'm smelling delicious everyday! It's so refreshing to simply choose your likes and receive your perfumes in the mail without trying to decide in the stores during the COVID pandemic.
Date of experience: April 19, 2021
Thank you for your love and loyal support, Rhonda ❤️! We're thrilled to hear that you enjoy trying out the scents that we offer. We're so lucky to be of service to you and bring you some joy during these challenging times.
I received my first order and I was very excited because I picked the scent very carefully. Upon getting my perfume I thought that it smelled completely different than what I'm used to. I never remembered the scent smelling so light. 30 minutes after putting it on I no longer smelled it. My nose wasn't used to the scent as to this being the 1st time using it! I canceled immediately after getting the 1st shipment. A few days before the next billing cycle you already know they hit my credit card right? Email stated that this email address isn't the address I subscribed with yet still took my money again! Buyer Beware!
Tip for consumers:
Any company that doesn't list a customer service number is shady business!
Products used:
None
Date of experience: August 4, 2023
So sorry to hear about this, LaTawna! Kindly note that we never charge canceled subscriptions. Your cancelation request email does not confirm a cancellation but includes instructions on how to cancel your subscription. You still had to confirm your cancelation request by following the link provided in that email. Let us assure you that all of our products are 100% genuine as they are provided to us by the brands themselves! We don't do anything to compromise their quality & that's why our fragrances are exactly the same as the bottle versions just in smaller quantities. Please feel free to email us at support@scentbird.com or send a direct message via any of our social media channels. This way we could look into your account closer and make sure that it's not charged anymore. Looking forward to hearing from you.
The site lacks a canceling subscription feature you have to email the support email to get the authorization which makes the process of opting harder than joining the subscription. I am certain there's a law that prohibits this.
Date of experience: April 9, 2023
Hi there, We apologize for any inconvenience caused by our cancelation process! It is in no way meant to be tedious or difficult. We do ask our subscribers why they wish to cancel their subscription, only to see if there is anything about their experience that caused them to cancel that we can rectify. Please feel free to email us at support@scentbird.com & we’ll be glad to help out and cancel your subscription on your behalf! Thanks ahead!
I love Sentbird, everywhere I go I get a complement for smelling nice! I tell everyone how cheap it is and it comes to me in the mail, I get to try so many fragrance that I never would have if I had not found Sentbird. I love love it! Thanks Sentbird.
Date of experience: September 21, 2020
I ordered one month as a trial and was not happy with it. It took a long time to ship and when I finally got it another month was due in a few days. When I saw what they chose for me, I canceled on their website following the instructions in the FAQ. When I went back to check, there was no link any more to cancel but then they still billed me for the next month and I asked for a refund before it shipped and they were not helpful. On top of that, customer service is a joke. All the reps are condescending and very rude. I can't believe a company lets their CS reps operate like this. Don't waste your money. Go to Sephora and get a small sample for FREE if you want to sample fragrances. TOTAL SCAMMERS. No wonder they have an F rating at the BBB and thousands of complaints. They are doing something very wrong.
Date of experience: February 8, 2020
Hello, thank you for taking the time to write us your honest review. I'm truly sorry that your experience wasn't a great one. For the convenience of our subscribers, we made the cancellation process easy and you can definitely cancel your subscription at any time through your account. We apologize if it wasn't clear on our website. We will definitely take this as feedback and pass it on to the team, as we do our best to better our service and ultimately grow as a business. Our team is always happy and available to help via our support email at socialsupport@scentbird.com. If you still have any unresolved concerns, please email us and we'll get everything straightened out ASAP.
Love everything I've gotten the bottle is tiny but it's a good amount and worth the subscription. Now I get to smell expensive without the extra hassle
Date of experience: December 11, 2023
So glad to see your feedback, Michelle ❤️ We're all about giving our subscribers the chance to dabble in a range of lavish fragrances on a budget before they take the plunge and invest in a full-sized bottle 🙌🔥. Our focus is scent exploration and discovery 🥰
I like my scentbird stuff alot but sometimes they send me womens perfume which isnt cool cuz im a man but it varys with each month the colognes they send me are really excellent though and i do love them
Date of experience: May 25, 2021
Hi Colin, thank you for your honest feedback! I'm really delighted that you're enjoying your experience with Scentbird! Kindly note, that as a subscriber with Scentbird, you'll have full control of what you will receive in each shipment when you add items to your queue. If your queue is empty, we send a fragrance of the month (cologne for men, and perfume for women). The gender you've chosen on file must've been wrongly selected as Female, that's why sometimes you receive perfumes. If you need assistance with resetting it, please contact us at socialsupport@scentbird.com and we'll gladly help you out :)
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
Hi Nicole! Thanks for leaving this review and I'm truly sorry to hear about the charges on your account. In viewing the screenshots you've shared, I see that the bank statement says "Annual Membership". Any charges that are processed by Scentbird will say Scentbird on your bank statement. Again, I'm truly sorry about this charge and we can definitely look into this again. However, please know this may not have been from our site. Please email us at socialsupport@scentbird.com.