- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scentbird most frequently mention customer service, credit card, and phone number problems. Scentbird ranks 19th among Subscription Shopping sites.
This company responds to reviews on average within 17 days
Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers. Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price. I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online. I recommend!
I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.
I tried cancelling but they don't respond to my emails and they don't have a phone number don't buy from this $#*! company its crazy I just want them to cancel my account is that so hard to ask
Date of experience: February 22, 2023
Not bad for the price and quality. I just wish the shipping was faster... its the end of November and I still have not gotten my order. Partly my fault but it hasn't even shipped yet.
Date of experience: November 21, 2020
Hi Kel, we are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Kindly email us directly at socialsupport@scentbird.com if you need any help. Thank you!
They charged my credit card 3 weeks ago but still haven't shipped my fragrance. They blane covid and I blame myself for getting sucked in. Save your money
Date of experience: September 23, 2020
I was very excited to finally subscribe to this monthly service as I don't really get the chance to sample new fragrances as they as soooo expensive but I was ONLY 2 months into my service when I received a small tube of Scentbird brand lotion and although it has a nice fragrance it is NOT something that I wanted let alone thought was worth the $18 plus change that I paid for it...I noticed that this month is a candle? I REALLY just want NEW fragrances and that alone...not interested in ANYTHING Scentbird brand or ANYTHING but fragrance...the 2 scents that I did receive were AMAZING but please just stick to those!
Date of experience: January 30, 2023
Hi Tiffany, so glad to hear that you loved the fragrances you did receive ❤️ And rest assured that as a subscriber with Scentbird, you have full control of your queue and what you'll receive in your orders. You absolutely can edit and re-arrange your queue to your needs Just keep in mind to make queue adjustments before it gets locked for the month (a day prior to your billing date)
Scentbird is one of the best investment i made. Good collection of scents and i love them. I receive quite a number of compliments thanks to this unique scent.
Date of experience: August 31, 2021
Thank you for your love and loyal support, Paige ❤️ We're thrilled to hear that you enjoy trying out the scents that we offer.
Did not like it products. Scent didn't last. Both my daughter and I used the perfumes and she said the same thing. We were both very disappointed about products.
Date of experience: August 20, 2020
Hi Lori, thank you for your honest feedback. Scent longevity depends on your body chemistry and physical activities within the day plus you may have selected an Eau de Toilette (lightly scented fragrance). Authenticity is something that we take very seriously! If you have any questions or concerns, please email us at socialsupport@scentbird.com. We're happy to help!
WARNING! STAY AWAY FROM SCENTBIRD.COM! I WAS CHARGED DOUBLE FOR MY MONTHLY SUBSCRIPTION! WHEN I CONTACTED CUSTOMER SERVICE THEY STATED THAT I SETUP TWO MEMBERSHIP SUBSCRIPTIONS. I TOLD THEM I DID NOT! I ONLY HAVE ONE ACCOUNT. THEY TREATED ME AS THOUGH I WAS LYING! WHY WOULD I SETUP TWO ACCOUNTS FOR MYSELF IF I'M ALREADY PAYING FOR ONE? I BATTLED FOR THREE DAYS WITH SCENTBIRD.COM TO RETURN MY MONEY TO ME! THEY WANTED ME TO SHIP THE UNOPENED PACKAGE TO THEM AND PAY FOR SHIPPING AND HANDLING AND THEN THEY WILL REFUND ME MY MONEY! UNEXCEPTABLE! THAT'S MORE MONEY COMING OUT OF MY POCKET! WHEN I NEVER EVEN SETUP A SECOND ACCOUNT! EXPLAINED THIS TO SCENTBIRD THEY STILL REFUSED TO REFUND ME MY MONEY! I WOULD GIVE THEM ZERO REVIEWS IF I COULD! THE BETTER BUSINESS BUREAU WILL BE GETTING A NICE REPORT ABOUT SCENTBIRD.COM!
Date of experience: October 15, 2019
Hi Tamara, thanks for taking the time to bring this to our attention and we truly apologize for the inconvenience caused :( We hope that your concerns were already resolved by out team but if not, please send us an email at socialsupport@scentbird.com so our team can make the necessary actions to your account. Thank you so much for your patience and understanding and we will definitely use this feedback to make our communication and processes better. Thanks for bearing with us!
Overall I think that scentbird is a great website to purchase perfume, it's a lot of people that can't afford the expensive perfume but like to smell good for a cheaper price.
Date of experience: December 30, 2020
Thank you so much for your positive review, Mikhail! We really appreciate you ❤️
I do not wish to keep my subscription. Please cancel my membership. I have returned all but my first order. I no longer want to receive any more from you. Thanks Rebecca.
Date of experience: October 15, 2020
Hi Rebecca, if you still need any assistance, kindly email us directly at socialsupport@scentbird.com, and one of our team will be with you within 24 hours. Thank you.
I wish the cases were much cheaper than $10. I don't pick good smelling perfume, I haven't liked one yet. But the site is good. I just think its little over priced
Date of experience: August 21, 2020
Hi Brittany, thank you for your honest feedback. I'll definitely pass it on to the team. We'll be happy to chat and see how we can make your experience better. We definitely want to be sending fragrances that are perfect for you. Please send us an email at socialsupport@scentbird.com and a member of our team will be with you shortly. Thank you!
Scentbird has made it SO easy to Try out so many new fragrances or ones you haven't tried before. It's inexpensive and you get to. Choose what fragrances you want each month!
Tip for consumers:
The hardest thing is choosing what you want to try next.
Products used:
Fragrances chosen by myself
Date of experience: January 18, 2021
Thank you very much for your amazing review, Christina! ❤️ Thanks for sharing your rating with us and the community.
Y'all took 20 from my one card and now y'all took 40 from my other cArd what the $#*! for and what the $#*! am I going to get for 60 $#*!ing dollars $#*!ing bull$#*! I don't want to be a customer no more and I want all of the money y'all took from yall
Date of experience: August 9, 2020
Hi Casey, I'm sorry for the frustration caused. If you still require assistance, kindly email us at socialsupport@scentbird.com and we'll get everything straightened out ASAP. Thank you!
It is hard to choose a fragrance by the description online, and to guess if it will work on your body chemistry. The cost of $15.95 a vial is a great buy if you love the perfume, but a waste of money if you can't wear it.
The case costs $10 a month extra, and the new vials are hard to use without it. The new vials tend to leak more easily than the old ones too. I do my best to choose ones I think I will love, but end up giving away or throwing away most of them. When you find one you love it is great, but you can't reorder the same one again. The whole purpose of this is to try lots of different perfumes. But if your body chemistry is not compatible with them, it is a way to spend money on things you can't use. But when you find one you really love, you have a few weeks of enjoying it, but can't reorder it again. The purpose is to keep you trying new ones every month. If you are not willing to waste some money on things you don't like, to find one you do, this is not for you. It is a fun thing when you find a good one, and you get to indulge in a perfume you would probably never buy, for a month or so. I have found I am allergic to some of them too, but there is no guarantee or replacement if you can't wear it. I just pass it along to someone else. I don't smoke or drink, so it is my indulgence each month, and when I find one I really love, it is fun to wear a designer fragrance for a while.
Tip for consumers:
If you are willing to spend the money each month on a total risk that you might like or be able to wear a perfume, this is for you. If you are not willing to waste money each month on something you may hate or be unable to wear - don't do it. Start with one or two cases, and just get vials. Switch them out. Don't carry an uncased vial - ever - in your purse. No guarantees , returns, or exchanges - know that in advance. This is a not a sure thing, but sometimes it is really a great fragrance
Products used:
I have a monthly membership to the perfume vials, and I get to use their list online to choose the ones I want for each month. I also have to buy the cases to use with them, because they are not easily used without a case.
Date of experience: February 15, 2023
We really appreciate your positive review, Merry ❤️ Kindly note that with Scentbird, you've got help via scent quiz, smart suggestions, and your favorite notes to pick the perfect fragrance for yourself! We offer (1) one-time courtesy replacement for disliked fragrances, so for those who're interested, customers can contact us via our social media channels or email: support@scentbird.com. We're here to help!
I absolutely love this subscription and try to preserve for as long as possible I now have them everywhere and love being able to pick out a high quality spray to fit where I'm going
Date of experience: September 7, 2020
I've been receiving fragrances from scentbird for quite a few months and I can tell you they never disappoint I'm always looking forward to my scentbird packages and I would recommend them anytime if I could give 10 stars I would I love them and I'm sure you would too ……. DEFINITELY GIVE THEM A TRY YOULL BE HOOKED!
Tip for consumers:
JUST BUY IT!!! I wish I had tried them out earlier
Products used:
I use all products
Date of experience: July 23, 2021
We are so grateful for your kind words, Karla! ❤️ Thanks for sharing your review with us and the community!
Wonderful variety of scents and for men or women... I get mine and my partners smelly goods from this site and pay practically nothing for them. Its wonderful!
Date of experience: November 24, 2020
Thank you so much for taking the time to leave us this amazing review, Tiffany! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
I love treating myself with perfumes. My problem is that I have a hard time deciding/committing to a full size fragrance. This is a perfect way to try for a solid month before buying a whole bottle.
Date of experience: November 15, 2021
Thank you so much for taking the time to leave us this amazing review, Amanda! We're so pleased to hear that you're enjoying your subscription!
I do reallg appreciate the variety of Scents and fragrances that are available to each and every month. I will definitely be recommending this to friends & family.
Date of experience: October 21, 2020
We are so grateful for your 5-star review, Juan. ❤️ Thanks for sharing your rating with us and the community.
I've a extraordinary and terrific enjoy with you and i revel in your fashion of work and you are the most truthful, however due to your patron's bad behaviour, i'm not pleased with you.
Date of experience: January 20, 2021
Hi Oni, we're sorry for any frustration caused. If you need any help, please email us at socialsupport@scentbird.com, and one of our team will be with you shortly. Thank you.
I am loving these new scents. Each one that I receive is an eye opener. I never would have tried them on my on. I highly recommend scentbird. I'm loving me!
Date of experience: October 7, 2020
We are so grateful for your 5-star review, Brenda. Thanks for sharing your rating with us and the community. ❤️
I have ordered a few colognes and most of them were amazing. My favorite was Versace Eros and Sexual Noir. I will definitely buy more and I will recommend to others.
Tip for consumers:
Best sellers are always a fail safe if you can’t decide on what you want.
Products used:
Cologne
Date of experience: November 15, 2021
Hi there, I'm delighted to hear that you're enjoying your experience! Thank you for sharing your feedback! ❤️ We appreciate you!
I absolutely love scentbird. I am able to try out different fragrances without having to spend a lot of money. So far every fragrance I have received I have really liked.
Products used:
All my fragrances.
Date of experience: March 15, 2021
Hi Mary, we really appreciate your 5-star review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you! ❤️
I love being able to get designer fragrances to try each month. The price is great and the fragrance lasts me a month sometimes more. I am so happy I tried this and will continue to subscribe to it.
Products used:
Versace, Dolce & Gabbana, Burberry,
Date of experience: July 3, 2023
This comment means the world to us, Kandy! ❤️ Helping our customers explore the world of fragrances and find delicious scents is all we hear for! And it’s so great to hear that we accomplished this mission for you! Thank you for sharing!
I took a survey and was told I would receive an item from this company, and they are withholding the item from me unless I enroll in a subscription which I was NOT informed through a separate entity that I would be required to do
Products used:
none because the company denied my free item
Date of experience: July 27, 2023
Hi Kristin, this message sounds concerning! Kindly note that Scentbird is a fragrance-sampling service that operates on a recurring subscription basis. We do not hold surveys or giveaways of stand-alone products. Could you please email support@scentbird.com so we could look into this situation closer and see what survey you're referring to and who offered you this deal? Thanks ahead!
After my first order I cancelled the subscription because a month passed and not one unit came. It was impossible to reach them and not one email received. When I cancel i ask for refund to find out they do not refund at all. THIS IS A SCAM DO NOT I REPEAT DO NOT DO BUSINESS WITH THEM AT ALL. IF YOU SIGN UP YOU HAVE JUST BECOME A DONOR TO THEM.
Date of experience: May 15, 2019
Hi Joshua! We're sorry your Welcome Kit was delayed. We hope since leaving this message, you've received your fragrance and love its scent. However, if not, please email us at socialsupport@scentbird.com and we'll be sure to make this better for you.
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
We apologize for any inconvenience caused by our cancelation process, Emma! It is in no way meant to be tedious or difficult. We do ask our subscribers why they wish to cancel their subscription, only to see if there is anything about their experience that caused them to cancel that we can rectify. Please feel free to DM us via Instagram or email us at support@scentbird.com & we’ll be glad to help out and cancel your subscription on your behalf!