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Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scentbird most frequently mention customer service, credit card, and phone number problems. Scentbird ranks 19th among Subscription Shopping sites.
This company responds to reviews on average within 17 days
Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers. Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price. I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online. I recommend!
I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.
Always top of the line fragrances in cute easy to carry atomizers! Always on time with shipments and perfect for gift giving!
Tip for consumers:
its worth it!
Products used:
fragrances
Date of experience: April 22, 2021
Love it everything is great all my fragrances come on time even got to choose my next 3 monthe scent
Date of experience: September 25, 2020
Hi Olivia, thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
I really love the long list of fabulous fragrance choices - yeeeees! I am recommending this company to family & friends.
Date of experience: September 8, 2020
Do not use. I repeat do not use! They will continue to bill you after you've emailed requesting to cancel the contract.
Date of experience: December 13, 2023
Hi Ebony, we're saddened to hear about your experience 😔! Rest assured that we never bill those accounts that have successfully been canceled. If for some reason you are unable to cancel your subscription, you can always email our Customer Experience Team at support@scentbird.com 💌 or send us a DM in our social media channels, and one of our team will be happy to assist you within 24 hours 💕
I was a member and recieved my first order Sept 2016. I placed several orders with issues so i cancelled. I thought ai would give Scentbird another try. I placed my order in 9/7/2020. After several emails, because they don't have a customer sevice number I recived my order 9/28. I did not recieve a case and when i asked for one I was told we gave one with your first order... that was in 2016. Before I posted my review I want to see what the Better Business Bureau had to say about Ssentbird. Allow me share
Pattern of Complaint:
BBB files indicate a pattern of complaints concerning delivery fulfillment and customer service issues for Scentbird Inc. Consumers are telling BBB about problems they encounter after signing up for a subscription service with this company. Many consumers claim they still haven't received the expected monthly shipment from the company even though many weeks have passed since it was expected to be received. Numerous consumers reportedly encounter a lot of difficulty getting a response the Scentbird about the delivery status of their orders, despite multiple attempts to each them by email and Facebook. Some consumers also claim they have issues cancelling the monthly subscription fees and obtaining a refund of these charges from the company.
Date of experience: October 6, 2020
This is an amazing business, the quality perfume vials smell so amazing. Each vial gives at least 30 spritz.
Products used:
Perfumes
Date of experience: April 20, 2021
Hi Winter! Thanks for sharing your review with us and the community ❤️ We are so grateful for your kind words!
Scents are authentic and great but shipping sucks whoever is in charge of shipping is going to ruin this company
Tip for consumers:
Shipping is really slow after your first shipment
Products used:
Alot of them
Date of experience: January 14, 2021
Hi Lester, thank you for your honest feedback. As noted on our website, recurring subscribers can expect their package to leave our fulfilment center 10 business days after billing (please add shipping time from here). Rest assured that we're working on improving our shipping times and will certainly use your feedback to better our service. Feel free to email us at socialsupport@scentbird.com if you need any assistance. Thank you!
This is not tried and true!
I did refer, she accepted and ordered but, up to NOW, no fragrance was sent to me!
Date of experience: October 6, 2020
Hi Dolores, we'd like to help and get everything straightened out. Please email us directly at socialsupport@scentbird.com and one of our team will be with you shortly. Thank you.
You are great. I love all my scents. I can't wait for the next one to arrive. It just makes my day wonderful.
Date of experience: October 16, 2020
We are incredibly grateful that you took the time out to leave us a 5-Star review, Jamie! Thank you!
Cant complain. Get what you pay for occasional free scent of the month. Worth the money I would recommend to anyone I know
Products used:
Cologne
Date of experience: October 4, 2021
Hi Josh D., thank you for your love and support! We really appreciate your positive feedback! ❤️
First order shipping took forever and received the wrong scent then ordered I didn't like it so my first try was my last
Date of experience: July 23, 2021
Hi Brittany, so sorry to hear your experience wasn't a satisfying one. Kindly note that all of the first orders get delivered within 10 business days of billing. But we're working hard on improving our shipping times. Our warehouse does follow a meticulous fulfillment process to prevent wrong fragrances to be shipped out, but alas, sometimes mistakes happen. Rest assured though, that we're always glad to fix this problem by sending you a replacement with the correct fragrance. If you have any questions or concerns, please email us at socialsupport@scentbird.com. We're happy to help!
Second time in months I have been billed for a product I have never made any attempt to obtain. THIS COMPANY IS A SCAM AND WON'T ALLOW YOU TO CONTACT THEM BY PHONE FOR THAT REASON.
Date of experience: April 6, 2019
Hi Will, We're sorry about this! We'd never attempt to collect payment on a canceled account. We're hopeful your issue has been resolved by now but if not, please email us at socialsupport@scentbird.com and we'll be sure to rectify this situation.
I love the product line different scents every month the only fail is shipping 15 days to get product
Tip for consumers:
Great business need to change shipping company
Products used:
Colone
Date of experience: July 31, 2023
Hi Joe, we appreciate your feedback. For recurring subscribers, please note that Scentbird ships package in batches, and your package is expected to leave our fulfillment center 5 business days after billing (shipping time should be added to this). Rest assured that we are constantly working to improve delivery times. If you have any inquiries, please do not hesitate to email us at support@scentbird.com. Thank you for taking the time to rate our service!
I love e this company and the perfumes you have to choose from are amazing. This is great for spoiling yourself and for a gift to anyone.
Date of experience: October 18, 2022
Hi Lauren, we're really pleased to hear that you're enjoying your subscription! Thank you for sharing this!
You select what you like and they deliver irresistible fragrances that make you fill confident, sexy, or flirty.
Date of experience: December 24, 2020
We're so glad to hear that our fragrances make you feel that way, Selena ❤️ Thank you for the 5-star review!
Great way to try new things! I have discovered some new favorites. Try it
You won't be disappointed.
Date of experience: August 23, 2021
Hi Tracy, we're sooo happy to hear that you're enjoying your experience! ❤️ Thank you for sharing!
A numerous variety of scent can be bought for reasonable price - each different scent is pleasant to the senses - no OLD lady scents!
Date of experience: June 29, 2020
We are so grateful for your kind words, Yolanda ❤️ Thank you for your 5-star review!
I love to be able to try different scents at a reasonable price. It's easy to use and when I needed help they were right on it!
Date of experience: October 5, 2020
We can’t thank you enough for the kind words about our service, Leslie. Your review means a lot to us and lets us know we’re on the right track!
Scent bird is a great subscription service the price is worth it and it has opened my eyes to a whole new world of fragrance 100% recommend
Date of experience: November 10, 2021
YAY! ❤️ We're delighted to hear you're enjoying your Scentbird experience, we'll keep working hard to excite you each and every month, Darian :)
Still have not had a refund or received my three months I was charged for. I never got an explanation from customer service, or my mail carrier.
Date of experience: December 3, 2020
Hi Trinity, so sorry to hear about your experience. Could you please email us at socialsupport@scentbird.com so that we can get everything resolved ASAP? Thank you!
When you contact them they send an automated message that provides a link to "cancel subscription" that link just bring me to my account page with no way to cancel my subscription in sight. They took money from my PayPal that my friend had to loan to me for my power bill. I am living on the poverty line. I was very worried my account would go into the negatives but luckily PayPal refunded me. This only happened today so hopefully everything turns out all right but scentbird has horrible customer service and i would never recommend them to anyone. I only used the service twice to get my fiancé some cologne and tried to cancel but the only options were to change frequency or upgrade my service. I am so frustrated. Do not use scentbird! Even if it seems affordable! I cannot even find a way to delete my account! The images provided show the automated email I received from them and I had even mentioned in the email to them that my item had not even shipped yet, image also provided. DO NOT USE SCENTBIRD UNLESS YOU ARE WILLING TO SCHILL OUT 18 DOLLARS A MONTH FOR THEIR DISAPPOINTING FRAGRANCES.
Tip for consumers:
That it is impossible to cancel your subscription and to delete your account. I wish i had never signed up
Products used:
The products I purchased were for my fiancé he did not enjoy them and barely uses them
Date of experience: April 12, 2023
Hi Sydney, we apologize for any inconvenience caused by our cancelation process! It is in no way meant to be tedious or difficult. We do ask our subscribers why they wish to cancel their subscription, only to see if there is anything about their experience that caused them to cancel that we can rectify. Please feel free to DM us via Instagram or email us at support@scentbird.com & we’ll be glad to help out and cancel your subscription on your behalf.
I thought it was only 11.00 dollars monthly but it turns out to be 15.oo dollars a month other than the I love the fragrances and the variety
Date of experience: October 9, 2020
Hi Sonya, I''m sorry for any confusion caused. As noted on our website, our 1-pc subscription plan is $14.95. You may have received your first order for $11 as part of our introductory offer. I'm really happy to hear that you're loving our fragrance selection, thank you for sharing this! Kindly email us at socialsupport@scentbird.com if you have any questions. Keep safe!
Absolutely love scent bird love can get a new fragrance each month. I have ordered for myself my daughter and my husband.
Date of experience: October 1, 2020
Thank you so much for this 5-star review, Crystal. ❤️ We really appreciate you being a customer and helping to share the word about us.
I really enjoy the site. The products and quality are excellent. Great for the price. Lots to choose from. Highly recommend it
Products used:
Body wash, perfume and facial treatments and lotions
Date of experience: April 12, 2021
Hi Nakisha, thank you for your love and support! We really appreciate your positive feedback! ❤️
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
Hi Robert, thank you so much for sharing your positive experience with us and the community!