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    Scentbird

Scentbird

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Overview

Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scentbird most frequently mention customer service, credit card, and phone number problems. Scentbird ranks 19th among Subscription Shopping sites.

  • Service
    380
  • Value
    372
  • Shipping
    370
  • Returns
    224
  • Quality
    347

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 26.7%
Positive
12
Neutral
4
Negative
29
View ratings trends
200
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How would you rate Scentbird?
Top Positive Review

“I found my supplier”

Rovivans S.
6/6/24

Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers. Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price. I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online. I recommend!

Date of experience: 6/6/24
See positive reviews
Top Critical Review

“DKNY- BE DELICIOUS”

Marisol R.
10/18/24

I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.

Date of experience: 10/18/24
See critical reviews

Reviews (985)

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Reviews that mention popular keywords

customer service (150) scent bird (52)
Thumbnail of user lindseybailey.01
Illinois
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

I've tried some other perfume subscription boxes and prefer Scentbird. They don't have as many niche perfumes as I'd like, and hopefully, that changes. The overall experience is the best due to the aesthetics, packaging, and the little details like the labels; even the samples outside the case look nice when displayed in a glass container. You can tell that everything was thought out. All the perfumes I've received have smelled good; some smelled "off" from other companies. I guess my only request is more niche or even borderline perfumes, which is why I'm giving it four stars.

Tip for consumers:
I think this is a great way to try new perfumes.

Products used:
Perfumes

Date of experience: May 13, 2024

Thumbnail of user fridag18
Iowa
1 review
0 helpful votes
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April 17th, 2024

Not quite what I expected but still a good fragrance. It almost smells a little burnt(that sounds odd I know) but very citrusy which was nice. Very pungent - you only need one spray - 2 tops.

Products used:
Perfume.

Date of experience: April 17, 2024

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Thanks for the feedback, Frida!🤗 We're glad you enjoyed the citrusy notes. A little goes a long way! If you have any other thoughts or need recommendations, feel free to reach out at support@scentbird.com. Enjoy your fragrance!🥰

Thumbnail of user avantiw1
Virginia
1 review
1 helpful vote
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December 30th, 2023

I love every scent I got so far! They definitely do arrive in a timely manner and I've gotten every single order I've placed. Even the ones from my subscription and they stay having sales! I have a larger collection of Purdue's I've never heard of and I love them just as much as the popular ones! The cases are cute as well! I really hope they add Valentino to their variety! They definitely have some name brand ones too. Hopefully they add Chanel too! I also like how you can purchase full size bottles too but hopefully they will do that for all perfumes!

Products used:
Perfume and perfume cases

Service
Value
Shipping
Quality

Date of experience: December 28, 2023

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

You're a star, Avanti!✨ Chanel is definitely on our wishlist!📃 Thank you for being a part of our family!🤎😘

Thumbnail of user tedc.stove
Canada
1 review
0 helpful votes
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February 16th, 2024

There are no cancel button on the website. They tell you to call them customer service team, but once you click on the link, it just link you to the same page. What a joke!? I have to report lost credit card to cancel this $#*!! Never buy this product. They said you can cancel ANYTIME FXXKING TIME! What?! Yea, if you can reach them. It is a fxxking joke.

Tip for consumers:
Scam website. If you want to suffer, try it!

Products used:
Car scent

Service
Value
Shipping
Returns
Quality

Date of experience: February 16, 2024

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

I'm really sorry you're having trouble canceling your subscription.😞 We never want our customers to feel frustrated. Canceling via our mobile app is super easy, just click on the Account icon and then click on the “Cancel Subscription” link and follow the prompts there. If you're stuck, please send us a DM on Instagram or Facebook with your account details or at support@scentbird.com, and we'll assist you with the cancellation process right away. We're always here to help and make things right for you.💓

Thumbnail of user kristyc249
Mississippi
1 review
0 helpful votes
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January 1st, 2024

I've had nothing but amazing experiences with Scentbird. They are the first subscription company I can say that about. Even when I had a negative reaction to a product, they did their best to make sure I was happy; replacing the product with something else from my queue with no questions asked. Then reached out via email to check in. I just can't speak highly enough of this company.

Products used:
Makeup, fragrances, and fragrance cases

Service
Value
Shipping
Returns
Quality

Date of experience: January 1, 2024

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

We're thrilled to know you're loving your Scentbird experience 🥰! We'll continue to put in our best efforts to delight you every month, Kristy 💌

Thumbnail of user jharris0071974
Florida
1 review
0 helpful votes
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December 22nd, 2023

Money has been taken out of my account twice and I am yet to receive any product from them. You can never reach anyone to talk too and its all robotic games on a chat and the email, and they never return phone calls

Products used:
None I never received anything

Service
Value
Shipping
Returns
Quality

Date of experience: December 22, 2023

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

I'm so sorry that happened, Joe.😔 It's completely understandable why you'd feel frustrated. We make it a priority to make sure your items arrive. If this hasn't already been resolved for you, please reach out to us via email at support@scentbird.com💌 or DM us on Instagram or Facebook with your details. We'll make this right for you and get you those orders ASAP!✨

Thumbnail of user lesleym305
California
1 review
0 helpful votes
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January 27th, 2024

I love the perfumes, but hate the terms and dishonesty. I have the two fragrance subscription. They lack integrity. I don't have time to dispute these issues. I will definitely block my card and discontinue this service. I detest thieves.

Products used:
2 vile subscription

Service
Value
Shipping
Returns
Quality

Date of experience: January 27, 2024

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Lesley! We're really glad to learn you love the fragrances you've received. We'd love to make the remainder of your experience exceptional as well. Please reach out to us at support@scentbird.com, and we'll make sure any concern you have is ironed out promptly!🫶 Your complete satisfaction is important to us, and we want to make things right.

Thumbnail of user seaspraycafe
California
1 review
0 helpful votes
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December 27th, 2023

This is a great way to build a nice array of perfumes. I receive two each month. There is a vast array of scent styles available. My only dislike is that they send you one, really awful looking case. Gray plasticy thing. You can only purchase a different one at a high cost. To me, one should be given each month in a seasonal color. They charge a lot for these cases! It's just a cheap, plastic cylinder which would cost.50 cents to make. Because the scent vials have a unique shape you can only buy from Scentbird. Almost a deal breaker for me. It's hard at first to get the hang of spraying the perfume. I recommend Scentbird to friends and have given gifts that were well received.

Tip for consumers:
It was a little hard to navigate the car scents.

Products used:
The perfume. The car scent was nice but too expensive.

Date of experience: December 26, 2023

Thumbnail of user jadinegarcia13
Texas
1 review
1 helpful vote
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January 3rd, 2024

This is a nice perfume subscription at a good price. I like the selection of colognes and perfumes. I've only selected ones that are within the price range of the subscription for one scent per month. The scent below is not a favorite but there are plenty more to choose from.

Date of experience: January 2, 2024

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Thanks for the feedback, Sheena! We're glad you're enjoying the variety of fragrances in your subscription. While every scent might not be a hit, there are plenty more to explore. You're sure to find your faves!🤗🌟

Thumbnail of user angels296
North Dakota
2 reviews
4 helpful votes
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January 3rd, 2024

I subscribed to the monthly perfume membership and also purchased a sample of a fragrance at the same time. During checkout the shipping said free. I checked out completely and received an email receipt. Then 5 mins later I get another email receipt saying they added $6 for shipping of the tiny perfume vial sample I got. This is ILLEGAL. I completely checked out and doing so, agreed to the price that showed during checkout. They can't just add money to the already agreed upon price afterwards. I'm filing a fraud complaint on them with my bank.

Products used:
none

Service
Value
Shipping
Returns
Quality

Date of experience: January 3, 2024

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Angel! We apologize for the billing confusion!😔 Shipping for our subscription items is completely free within the United States. This doesn't cover any one-time orders purchased outside the subscription, and doesn't apply to shipments going to Canada. We'd be more than happy to make this right for you and clear things up. Please reach out to us with the details of your order at support@scentbird.com.🫶

Thumbnail of user linev7
Maryland
3 reviews
2 helpful votes
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March 8th, 2024

I have literally been trying for almost 6 months to cancel this freaking account I canceled it because I don't like their products they give me a headache the following month they still charged me the only thing that I can do was pause it and I've been going back and forth with email with them and apparently I didn't say cancel the subscription enough times that they reenacted the subscription and charged me again stay away do not mess with them

Tip for consumers:
It should not be this hard you should not have to go through these many hoops and this many emails and these many months to cancel a subscription I feel like this is illegal

Products used:
I got a couple different perfumes I don't really care for the caring oil that they use in their perfumes they all have that scent and it gives me a headache

Service
Value
Shipping
Returns
Quality

Date of experience: March 8, 2024

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Line! We're really sorry to hear about your frustration.😔 This experience is not what we aim for at all. Canceling via our mobile app is super easy, just click on the Account icon and then click on the “Cancel Subscription” link and follow the prompts there. Let's get this sorted out for you ASAP. Please email us at support@scentbird.com or DM on Instagram or Facebook with your account details, and we'll make sure your subscription is canceled permanently. We really appreciate you.🫶

Thumbnail of user katiec771
New Jersey
1 review
2 helpful votes
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December 20th, 2023

Because of Scentbird, I could find scents I love that I never would've found in any other store, let alone have them for less than it would've cost for a full bottle! Their subscription is entirely customizable and flexible so that you can pause anytime. This is a perfect service to gift to friends and family.

Tip for consumers:
You can send trials to friends and family after you sign up.

Products used:
Scentbird selected perfume, atomizer cases

Date of experience: December 18, 2023

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Thank you for such a beautiful review, Katie 🥰! This really makes us happy to know that you're loving your Scentbird experience 💖 We're so happy that you chose us to help you with your fragrance discovery journey 🔥

Thumbnail of user brandonm1249
North Carolina
1 review
1 helpful vote
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November 21st, 2023

First off if you need help with your order good luck they don't have a customer service number! Plus I put my scents in my cart and was willing to pay extra for my sense that I wanted. Also I was supposed to get a case every month with my 2 fragrances but guess what out of the 4 months I was with them they only sent me one case that I paid extra for

Products used:
Men's Cologne

Service
Value
Shipping
Returns
Quality

Date of experience: November 21, 2023

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Brandon, we don't offer phone service at this time, but please know that we're actively improving our communication ✨. Rest assured that our Customer Experience Team is always happy and available to help 🙌. If you need any assistance, feel free to email us at support@scentbird.com or DM us via any of our social media channels and our team will be with you shortly 💌 All of our subscribers receive one free grey fragrance case in their very first shipment. All the rest of the fragrances come in protective cardboard cases. The purpose of the case is for our subscribers to re-use it every time they want to switch to a new fragrance 🍃 If you wish to order additional cases of various colors, you can do so in the Scentbird Cases under the Shop Tab ❤️

Thumbnail of user alanam141
California
1 review
0 helpful votes
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December 23rd, 2023

I love it however, the first thing, I do not like is that I can't repeat scents every month or every other month. I get that you want me to try new scents but if I fall in love with a certain scent then I would like to be able to get a couple of them. The second thing, I don't like is not knowing how much they are going to charge my card every month. The third thing, I don't like how long it takes for me to get my new scents once my card has been charged. Fourth thing, I don't like how you can't see your orders until you receive them. The first thing I love is the cute cases for the sample perfumes. I love that I can try high-end fragrances before purchasing the whole bottle. I love the wide selection of fragrances that they offer. I wish they had a customer services department that you could call with any questions or concerns. Overall I am extremely happy with Scentbird

Service
Value
Shipping
Returns
Quality

Date of experience: December 21, 2023

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Alana, thank you for sharing with us and the community 😊 Because we’re a fragrance discovery platform, you can only place the same fragrance every 6th month ❤️ This is done in order to give our customers a chance to explore different scents, as this is the core idea of our service- we are a sampling platform 💥 Once you've found your signature scent, we recommend that you purchase a full-size bottle from an authorized vendor or the brand directly 💕 You can always track your orders as soon as they get processed via your Scentbird account, and can make changes to your queue, so you're in full control of what you receive each month. Kindly note that since Scentbird ships in batches, recurring subscribers can expect their package to leave our fulfillment center 5 business days after billing (please add shipping time from here). In addition, because our fragrances are considered Hazardous Materials, the shipments can take up to ten business days to be delivered in ground shipping 🙌. We're working on improving the length of time it takes to receive your order though! We appreciate your feedback and will forward it to our Management Team ❤️ Meanwhile, feel free to email us at support@scentbird.com if you need any help 💌 Thank you!

Thumbnail of user oclagg
Texas
1 review
0 helpful votes
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April 3rd, 2023

This is my first month with scent bird. I received a very nice scent, very similar to a scent I'd like. I'm just curious as to what I will be charged the following month as well as what is the little spec floating in my bottle. I took off the label so you could see it better. And I also cannot get back into my account? Every time I try it says the website is down, both on my laptop and my phone.

Date of experience: April 3, 2023

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

So glad that overall you're enjoying your fragrance discovery journey with Scentbird, Olivia ❤️ But the quality of the vial you received doesn't sound right at all! We process and ship out all of our fragrance vials in perfect condition. Our Team makes sure that each vial you receive is brand new, freshly filled, and not tampered with in any way. Could you please contact us at support@scentbird.com so our Team could look into it and make things rght? Thank you!

Thumbnail of user ernestakoy
New York
1 review
0 helpful votes
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December 13th, 2023

I'm pretty satisfied with the sent bird website and the subscription plaything is that I think that they can probably make do with a little bigger vials for their scent when they send them out it's kind of difficult to make them two scents last for the entire month before getting a new one. But other than that I would like them to sell full bottles of certain fragrances that I don't see on the website

Products used:
Cologne for men

Service
Value
Shipping
Quality

Date of experience: December 11, 2023

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Ernest, really appreciate your feedback and are very happy to hear you're enjoying our service overall ❤️‍🔥🤗 We refer to it as a month's supply because each vial contains 8mL/0.27oz and has been tested to provide a minimum of 120 sprays, which equates to 4 sprays per day for 30 days. However, if you find that 4 sprays aren't sufficient, we also offer subscriptions with 2 or 3 perfumes per month! 💕 If you have any more questions, please feel free to reach out to us at support@scentbird.com. We're here to assist with a smile! 😊

Thumbnail of user ehrenv1
Arizona
1 review
0 helpful votes
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December 5th, 2023

I love the concept of a monthly subscription and they have a good algorithm to help select fragrances. My issue is that the shipping takes a fair amount of time and my November fragrance was delivered on the 4th of December. I also wish they had more designer brands to chose from. Overall it's good and "almost there" to be awesome.

Service
Value
Shipping
Quality

Date of experience: December 4, 2023

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Ehren, we really appreciate your feedback and are so glad to hear that overall you enjoy our service 🥰 Kindly note that since Scentbird ships in batches, recurring subscribers can expect their package to leave our fulfillment center 5 business days after billing (please add shipping time from here). In addition, because our fragrances are considered Hazardous Materials, the shipments can take up to ten business days to be delivered in ground shipping 🙌. We're working on improving the length of time it takes to receive your order though! We appreciate your feedback and will forward it to our Management Team ❤️ Meanwhile, feel free to email us at support@scentbird.com if you need any help 💌 Thank you!

Thumbnail of user lisam5074
Wisconsin
1 review
3 helpful votes
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January 7th, 2023
Verified purchase

My order has not arrived almost a month after ordering and shows as "awaiting carrier." Meanwhile, customer service does not respond after changing the "expected delivery date" three times. Messages of "we are overwhelmed, so please be patient," are all I get. They are clearly too overwhelmed to run this business properly. I should have looked at the Better Business Bureau's incredibly low rating before buying anything from this company. I definitely do not recommend them. Save your money and buy from somewhere that you will actually receive your purchase and receive customer service if something goes wrong.

Service
Value
Shipping

Date of experience: January 7, 2023

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Lisa, we're very sorry to hear that you haven't received your order yet. We have received a higher volume of messages recently and our team has been working around the clock to get back to each and every customer as soon as we possibly can. Our Team will gladly assist you with your issue in a timely manner if you could send us a direct message via Instagram or a private message via Facebook. We could locate your account and make sure that you receive your order at the earliest convenience! Thanks so much and looking forward to hearing from you!

Thumbnail of user wilfredoi3
Canada
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

Im really glad I found scentbird as most fragrance delivery companies didn't deliver to Canada. Their application interface is easy to use and building your profile based on my taste was seamless and fun. I've always loved fragrances but could never commit to buying full volumes so this company allowed me to explore and discover different scents I never thought I'd otherwise try. Different scents bring out a different side of me, and I'm loving it. Customer service has been very pleasant and swift when I had to request for a refund on an error purchase I made. Highly recommend this company.

Service
Value
Shipping
Quality

Date of experience: December 5, 2022

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Wilfredo, thank you for helping to share the word about us! ❤️ We're really pleased to hear that you're enjoying your subscription!

Thumbnail of user steveng1438
Indiana
1 review
0 helpful votes
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March 29th, 2022
Verified purchase

I really enjoy having the option of trying expensive fragrances without paying out the easy 60 dollars for an once of something you may not like all that much. I mean 3.4 oz can last a really long time so you want to you're going to enjoy what you're investing into. I think cologne can be important especially when it comes to taking pride in yourself and making an impression. I love Cedar, Sandalwood, Clove and Patchouli (in small doses). So it gives me a chance to look through designer brand products to see if anything matches my preferences. I love this subscription and can't wait to receive the next!

Date of experience: March 28, 2022

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

We're SO happy to hear that you are loving our service, Steven! We appreciate your review very much :)

Thumbnail of user mikekochenderfer
Michigan
1 review
0 helpful votes
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April 24th, 2023

Don't waste your money. I signed up for Scentbird almost a year ago. The first few scents that I received were good, and then it went downhill rapidly. Not only did they not send stuff that was based on the preferences that I gave; they sent several women's perfumes. I emailed support to let them know that I had no interest in wearing feminine perfumes, and what happened next? Two more perfumes. There are still men in this world that prefer looking and smelling masculine than to looking and smelling feminine. It's really too bad, became this is truly a great idea.

My suggestion: take the $240 that you'll spend with Scentbird over the course of a year and invest in a premium scent (Tom Ford, for example will go a long way) or a couple of more modest scents that you like. Odds are, you will not like the vast majority of what this company send you.

Service
Value
Shipping
Quality

Date of experience: April 24, 2023

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Mike, I'm sorry to hear about your negative experience with Scentbird. Please be assured that as a Scentbird subscriber, you have complete control over the contents of each shipment by managing the items in your queue. If your queue is empty, we automatically send the Fragrance of the Month: Perfumes for those who selected Perfumes in their account settings, and Colognes for those who chose Colognes. At all times, you have the option to explore our extensive catalog of over 500 fragrances and select scents based on your preferences. Alternatively, you can allow our system to choose for you based on your account settings. If you're interested, we would be more than happy to review your account settings and rectify the situation. We can also send you replacement items as a gesture of goodwill for the perfumes you received. Please reach out to us at support@scentbird.com or contact us privately through our social media channels. We are here to assist you.

Thumbnail of user shannong414
Maryland
2 reviews
1 helpful vote
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September 23rd, 2021
Verified purchase

I love this subscription. I get to try 3 scents a month and the size is not particularly small (and it's cheaper to pay in advance). Plus I'm not stuck with dozens of large bottles of perfumes that I don't wear. The recommendations are pretty spot on, and out of 12 or so fragrances, I've only had one I didn't care for. My daughter liked it though, so all was good. Highly recommend this if you like to have a variety of scents to choose from..

Tip for consumers:
Get the multi month subscription for a discount

Products used:
Perfumes. All of them

Service
Value
Shipping
Quality

Date of experience: September 22, 2021

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Shannon, I'm delighted to hear that you're enjoying your experience! Thank you for sharing your feedback! ❤️ We appreciate you!

Thumbnail of user haileyk44
Canada
1 review
0 helpful votes
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November 7th, 2022
Verified purchase

I really enjoy trying different types of perfumes, and you get enough to actually play around with. Customer service was responsive when I had a question. Selection is varied. I recommend as someone who is interested but never got into scents due to price and intimidation. The way you smell can really make you feel better. Quick note: scents interact with your skin, so sometimes something that smells amazing on a friend becomes unpleasant on you, so being able to try, and not just a one time sample, is really nice.

Service
Value
Shipping
Quality

Date of experience: November 7, 2022

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Thank you for your love and support, Hailey! We're so grateful for customers like you! ❤️

Thumbnail of user michellem4350
California
1 review
0 helpful votes
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December 30th, 2022
Verified purchase

I've worn the same three perfumes my entire life so this has been the perfect way for me to discover new scents. I haven't had any trouble with my account or receiving products. I was ordering one per month and have increased it to two now. The quiz you take to find the scents you prefer is very accurate and it helps them choose a perfume you may enjoy if you didn't pick one. I love this company and I'm glad I didn't steer clear of them based on negative reviews I read before signing up. I think everyone should do it if you enjoy receiving monthly gifts.

Tip for consumers:
I’d sign up when they have a promotion so that you can experience it for yourself. If you don’t like it the. Cancel it.

Products used:
Marc Jacobs, several Versace, Armani, Clinique

Service
Value
Shipping
Quality

Date of experience: December 28, 2022

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Thank you for your love and loyal support, Michelle ❤️ We're thrilled to hear that you enjoy trying out the scents that we offer.

Thumbnail of user emilys697
Tennessee
1 review
0 helpful votes
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December 4th, 2020

Who doesn't love spend hours at the fragrance counter trying a plethora of
High end fragrances! You finally find "the one" and spend your money, take your treasure home only to find that after 2 hours the dry down is NOT what you expected! Ugh another huge bottle of something you'll never wear collecting dust.
Never again!
With Scentbird you pick ( I get 3 different fragrances a month) you play for 30 days and make an experienced informed sure and solid
Choice that you'll love
A collection of your favorite scents being used and enjoyed. No dust!
How can you go wrong?
I highly recommend the Scentbird fragrances subscription!

Date of experience: December 3, 2020

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Emily, we really appreciate your 5-star review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you for sharing your beautiful photos! ❤️

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Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.

Company Representative

Thumbnail of user jessical541
Jessica L.
Typically responds within 17 days

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