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Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scentbird most frequently mention customer service, credit card, and phone number problems. Scentbird ranks 19th among Subscription Shopping sites.
This company responds to reviews on average within 17 days
Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers. Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price. I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online. I recommend!
I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.
Money was taken off my card for scentbird the beginning of November for the month of October, the scent that I selected was in my quest for over two weeks. I sent out a number of emails trying to see what the issue was, which no one really informed me on what the issue was until I dmed someone on Instagram. Then I was informed my order wasn't sent because they ran out of the perfume that I selected but instead of just moving on to a different scent that I did select they opt not to send it. Now when I wake up this morning to see what was going on I have nothing being processed for the month of October nor being sent out to me but I was charged for it. This is very dissatisfying and what makes it even more upsetting is that there's no one to talk to you just got to hope that they keep up with sending emails and hope they address your issue... this is very disappointing especially when you look forward to getting your perfumes for the month
Products used:
Never received my product from scentbird
Date of experience: November 22, 2022
I have asked them 2 times to cancel my subscription and I have seen NO RESPONSE. I looked at the cancellation instructions, but it instructs me to click the "cancel my subscription" button under the "subscription status" page. That cancel button does not exist.
Date of experience: April 29, 2019
Hi Jacob! We're sorry to see you go. If you have not canceled yet and still wish to cancel, we can take care of this for you. Email us at socialsupport@scentbird.com.
I started my subscription with Scentbird about 6 months ago and I really love the products offered by Scentbird. If you are interested in trying different fragrances before investing in the full sized product this is a great way to go. If you'[re anything like me, I get tired of fragrances after a while so, by subscribing to Scentbird I get sufficient amount of product enough for one month (if used daily) while trying multiple fragrances per month. It's the most affordable way to try prestige fragrance brands. My favorites have been brands like Cartier, Versace, Dolce & Gabbana, Caroline Herrera, Dior and Michael Kors. I like that I can choose to get 1,2 or 3 fragrances per month and I can skip or hold any time. You are probably wondering if I love it wo much why on 4/5 stars? Scentbird does not sent the fragrance holder (container that holds the vials) with every fragrance as some of the other fragrance companies and also they do not take returns if you don't like the fragrance where there are good companies that do. Other than that I would recommend Scentbird if you are a perfume lover.
Date of experience: March 15, 2021
Hi Alexis, thank you for your honest feedback. We're pleased to hear that overall you're enjoying your Scentbird experience and service provided! We are doing our best to save the environment at all costs and this includes lessening the production of the cases. The purpose of the colored case (or extra case) is for our subscribers to re-use them every time they want to switch to a new fragrance. If you wish to order additional cases, you can do so in the Extras & Cases under Fine Fragrance Tab. We also offer a one-time courtesy replacement for disliked fragrances. So, if you need further assistance with this, kindly email us directly at socialsupport@scentbird.com and we'll be glad to help you further. Thank you, Alexis!
I had a monthly subscription with Scentbird for 5 months and had problems the entire time. I started in June and didnt get August's shipment until September and i never got my order for September but was still charged. They do not have live people you can talk to so fixing any issues are impossible. I didnt get my order ory money back, and then was still charged for October after i canceled. Also i changed my shipping address and only had one shippomg address on file but they still sent my order to my old address..
Tip for consumers:
If you dont care about speding your hard earned money and possible getting nothing then go for it.
Products used:
Cologne.
Date of experience: November 1, 2021
Hi Devaughn, truly sorry to hear about your frustrating experience. Since Scentbird ships in batches, recurring subscribers can expect their package to leave our fulfillment center 5 business days after billing (please add shipping time from here). We're working on improving the length of time it takes to receive your order though! The cancelation link is available in the account's Manage Subscription section. If for some reason you're unable to cancel it, we can cancel it for you. In case if you were billed before you canceled your subscription, you will still receive the order you've paid for. Rest assured that we cannot charge the canceled account. Kindly note that the shipping address needs to be changed prior to the order starting processing. We'd like to help you locate your orders, Devaughn! Do you mind sending us an email at socialsupport@scentbird.com so we can assist? Thank you!
I canceled my subscription in september of 2022 I have been or at least i thought i did, I also blocked the company from charging my debit card. I canceled my membership because i GENUINELY cannot afford it anymore. It turns out even after emailing my cancellation they still decided to charge me 30 dollars and send me products i would not like to receive. I have emailed them MULTIPLE times and have gotten a response one time.
Tip for consumers:
PLEASE be cautious very very sketchy
Date of experience: March 22, 2023
Hi Adaline, we're so sorry to hear this! Rest assured that if a subscription is successfully canceled, we will never bill the account. Our team will be very glad to help you and make sure that your subscription is fully canceled. If our email: support@scentbird.com doesn't work for you, feel free to contact us via our social media channels and we'll make sure that you're not charged anymore! Thank you ❤️
I have had two female fragrances without knowing. They don't refund you or answer so I don't like that about this company. But their scents for men rock. Great product almost amazing.
Date of experience: July 19, 2023
Hi Patrick, very sorry to learn there was a mashup with your order. Rest assured that as a subscriber, you're in charge of what you get in each shipment when you add items to your queue! If your queue is empty, we'll send you the Fragrance of the Month: Perfumes for perfume lovers and Colognes for those who prefer colognes. We'll be more than happy to check your account settings and fix any issues for you. Plus, we'll even send you a courtesy replacement for that perfume you received in error. Please reach out to us at support@scentbird.com or through our social media pages. We're here to help and make things right for you!
I'm really dissatisfied as I thought this was going to be a great way to really test the product. HOWEVER after spraying more than enough, after an hour no one can smell it. I've had some luxury brand cologne before and this is not satisfactory. SCENT BIRD DO BETTER!
Tip for consumers:
Try another site or just buy directly from the brand you want o try.
Products used:
Cologne
Date of experience: January 6, 2023
Thank you for letting us know and we are so sorry to hear this! Let us assure you that all of our products are 100% genuine as they are provided to us by the brands themselves. We don't do anything to compromise their quality & that's why our fragrances are exactly the same as the bottle versions just in smaller quantities. We also offer (1) courtesy replacement for disliked scents. If you need any assistance, kindly email us at support@scentbird.com. We're always happy to help!
I've had no complaints about any of the scents I've received! My wife can't get enough and everyone keeps asking what I'm wearing! Thank you scentbird!
Date of experience: September 30, 2020
Thanks for the awesome review, Mathew! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Auto charges your credit card upon signing up prior to even deciding if you'd like anything from their extremely limited catalogue. And when trying to unsubscribe, the website coincidentally became unresponsive on any browser or devise that I used, simply looping me back to the 'unscubscribe' option.
Not to mention their price/ml is an absolute ripoff. These morons will sell you 8ml of Nautica Voyage for $15 with a straight face, while you can buy a 100ml bottle for a few dollars more at any department store. Absolute trash company run by unscrupulous, opportunistic cretins who can't even be bothered to put a half-decently functioning website together for their scam.
Tip for consumers:
Don't give these scammers your money. Their entire business model is centered around people signing up with their credit card information, and being auto charged for a month before realizing how horrible their catalogue is in terms of price/ml.
Date of experience: September 18, 2021
Hi B G., we're so saddened to hear about the experienced you've had. Our catalog is always available for non-subscribers, and you can view it prior to committing to the service. Kindly note that Scentbird is a monthly recurring subscription service and all of our plans automatically renew for as long as you are actively subscribed with us. If you're having difficulties with canceling, we're always here to help you and cancel your subscription for you. Just email us at socialsupport@scentbird.com or contact us through our Instagram, Facebook, or Twitter, and we'll get back to you ASAP! With Scentbird you receive 0.27oz vials priced at $15.95. In contrast, most rollerballs start at $26 for a 0.25oz bottle depending on the brand. Importantly, with Scentbird you can choose your scent in the comfort of your own home. Let us know if you have any further questions or concerns. We're here to help you! Thanks ❤️
My daughter introduced ME to this company. My favorite so far has been Happy by Clinique. The other choices are nice as well. Definitely a satisfied customer.
Products used:
Clinique Happy and 3 others
Date of experience: November 30, 2021
Hi Sharon, we're so happy to hear that you and your daughter are enjoying your subscriptions! Thank you so much for your positive feedback! ❤️
This company uses those people who don't know much about fragrances and deceive them. STAY AWAY. Try free samples instead. You don't need 500 perfumes.
Date of experience: July 11, 2019
Hi Ali, we are truly sorry if you ever had an unpleasant experience with us :( It is absolutely not in our company values to use people nor deceive them. If you ever had any issue with us, we hope that it has been resolved but if not, no worries! You can email us at socialsupport@scentbird.com and our team will be with you shortly.
Very high quality scents in each package, enough to last a month, maybe more. They were late on one month and compensated with 2 free mini samples! Great organization that cares about their people.
Date of experience: December 1, 2020
Thank you so much for your kind words, John. We really appreciate you taking the time out to share your experience with us. ❤️
I love how they break down each scent into it's "notes." That helps me pick which ones I want to try. I will probably go through with a year's worth of scents.
Date of experience: August 13, 2020
Thank you for your kind words, Jean. ❤️ We’re very grateful for customers like you and hope you stick with us for years to come!
I recall cancelling Scentbird back in the summer. Then in December, SURPRISE! I cancelled due to their deceptive marketing. Yes, you CAN get premium perfumes for FIVE extra dollars, but you don't find that out til later. Then, to top it off they had the nerve to send me Eau De Toilette instead of the perfume I THOUGHT I was getting. I am done with them, and I cancelled AGAIN, taking a screenshot as proof. Because if I see another charge from Scentbird, I WILL be pressing some charges of my own.
Date of experience: December 16, 2020
Hi Kelly, we're sorry to hear about your unpleasant experience. We'd like to look into this and make sure that your account is cancelled. Kindly email us at socialsupport@scentbird.com and one of our team will be with you shortly.
I paid for my December shipment over 2 weeks ago and I still have heard back. It's like pulling teeth to get an answer. After this I will be canceling your service
Date of experience: December 18, 2020
Hi Tyrone, I'm so sorry to hear about the issue. Please email us at socialsupport@scentbird.com and we'll get everything straightened out immediately. Thank you!
Love the smell of all the ones that I chose definitely a good price for high-end Cologne definitely recommend other people don't miss out on your shot to get better deals
Date of experience: October 28, 2020
Thank you so much for your kind words, David. ❤️ We really appreciate you taking the time out to share your experience with us!
Charging way to much for the same products 100% real and authentic procducts out in certain stores. 89 oz is nothing, for $35 not inculding once a month "subcription" has 20ozs of pure 100% juice, scamming people using youtube to advertise their products.
Products used:
None
Date of experience: April 11, 2021
Hi Carlos, we're sorry to hear about your unpleasant experience. Let us assure you that we don't alter the scents in any way. Scentbird simply repackages the fragrances into our signature packaging so that we can offer our monthly service. But this shouldn't affect the fragrance or the staying power of the fragrance. Authenticity is something that we take very seriously! A monthly package of 1pc fragrance vial costs $14.95/month, where a vial's size is 8ml/0.27oz and has been trialed to last for 120-140 sprays. Let us know if you need any help at socialsupport@scentbird.com. Thank you!
I love monthly subscription sites, especially something like this that provides small samples of (expensive) perfumes so you can try it before you decide to spend hundreds of dollars on the full size. The site does give good descriptions and I've loved all the perfumes I received. However, life happens and sometimes certain monthly purchases must be sacrificed. I needed to cancel my subscription, so I contacted Scentbird support (side note - it's absolutely ridiculous that you can't just cancel your subscription and have to email 10 different people). I contacted them 2 weeks before my next billing cycle. I got an email back that I could expect to hear back from their "scent fairies" within 36-48 hours. Well, it's been over a week now, and radio silence. I've sent a follow-up email and still nothing. Never again will I be giving a cent to this stupid company that doesn't respect its customers' time or money. It seems, however, that they will still be getting my money since I haven't been able to cancel my subscription still. Save yourself the headache and never involve yourself with scentbird unless you plan to keep your subscription forever.
Tip for consumers:
They have a good selection of full- and partial-size perfumes. But do not get a subscription to the site if you ever plan to cancel it because it will be a huge headache.
Products used:
Sample size perfume
Date of experience: March 12, 2023
Rachel, we're saddened to see your comment. The only reason we ask customers to contact us for the cancelation process is to gather data about what in their experience caused them to want to cancel their subscription. And if there is anything we could've done better. We apologize for the delay in our response. A greater number of messages have been sent to us recently, and our team has been working hard to respond to each one as quickly as we can. Feel free to DM us via social media channels in case if you need immediate attention!
The idea of receiving perfume monthly is a great way to experience different fragrances. However, I collected so much perfume, there was no way I could use it all. So I decided to cancel my subscription. I tell you this, there is no way you can cancel. There no way to talk to a live person,.and when you use the chat box, that's so frustrating. No matter what question you ask, the same reply is repeated. I wish I would have read the reviews before enrolling with this company. I wish I would have checked the BBB before enrolling with this company. Their score is a "D". If you thinking about joining Scentbird, think twice. To cancel the instructions says to Go to the Scentbird website.
Log in to your account.
Select 'Subscription Status' from your profile dropdown in the top right corner.
Click on 'Cancel Subscription'
Follow the steps to confirm cancellation.
I tried to follow the instructions to cancel but, the "cancel subscription" button is not there. There is no way to cancel. Again, read all reviews before making a decision to do business with Scentbird.
Tip for consumers:
Everything was great. I liked the products and the concept of trying new perfumes. Only drawback I couldn't cancel my subscription, which is giving scam vibes.
Date of experience: January 22, 2024
Hi Wanda! We're so glad to hear you loved your fragrances. We'd love nothing more than to make your experience infinitely better! Sorry for any hassle with cancelling your subscription!😔 We never mean to make canceling tough. On our app, you're able to tap the Account icon, then hit “Cancel Subscription,” and follow the steps. If you're stuck, you can shoot us a quick DM📨 on Instagram or Facebook or at support@scentbird.com, and we'll sort it out for you, no problem! We're always here for you!🫶
September's scents have only just been shipped, yet the company charged me at the beginning of September, and has had the queue locked since then as well. Very disappointing.
Date of experience: September 28, 2020
Hi Janis, we're sorry for the waiting time. As a subscription-based company, we have to operate on a fixed schedule which bills on the 5th of each month. Sorry for any inconvenience this may have caused. As noted on our website, recurring subscribers can expect their package to leave our fulfillment center 10 business days after billing (please add shipping time from here). Rest assured that we're working on improving our shipping times and will certainly use your feedback to better our service. Kindly email us at socialsupport@scentbird.com if you have any questions or concerned. Thank you for sharing your experience, I'll definitely pass it on to the team.
They have a really incredible and strong customer service department who seems to be very happy to help their customers solve any issues they might face with their orders.
Date of experience: May 17, 2021
Thank you for your love and support, Gina! We're so grateful for customers like you! ❤️
So far I have thoroughly enjoyed my subscription through scentbird.com. I do wish for the $15 a month you could select 2 fragrances at a time. Esp if you pay $5 addtional dollars for a delux scent you should be given a 2nd option. Thats just my personal feelings. I also feel the time between billing and shipping is extremely long. I understand the company is at the mercy of the shipping company but maybe ship right after billing instead of making customers wait 2-3 week after theyve paid. I will say thanks to scentbird I have found my signature scent that I ordered a full size bottle of for my birthday. Juliette has a gun not a perfume is a strange name for a fragrance but it is now my favorite and I have scentbird to thank for that.
Tip for consumers:
Go for the larger subscription to get more out of your money
Products used:
Fragrance
Date of experience: December 31, 2020
Hi Rebecca, thanks for your honest review. As a subscription-based company, we have to operate on a fixed schedule which bills on the 5th of each month. Sorry for any inconvenience this may have caused. As noted on our website, recurring subscribers can expect their package to leave our fulfilment center 10 business days after billing (please add shipping time from here). Rest assured that we're working on improving our shipping times and will certainly use your feedback to better our service. Rebecca, it is truly great to hear that our website has helped you find your signature scent! Thank you for sharing this and feel free to email us at socialsupport@scentbird.com if you need any help. Thank you!
Don't buy from them because the cologne doesn't last long if you purchase make sure to purchase eau de parfum not eau de toilette it will stay in your clothes longer you'll thank me later
Date of experience: April 6, 2023
Hi Ali, sorry to hear you are not happy with the orders you received. Let us assure you that all of our products are 100% genuine as they are provided to us by the brands themselves. We don't do anything to compromise their quality & that's why our fragrances are exactly the same as the bottle versions just in smaller quantities. Eau de Toilette scent (EDT) normally lasts between two to three hours, whereas Eau de Parfum (EDP) last for around four to five hours. We also offer (1) courtesy replacement for disliked scents. If you need any assistance, kindly email us at support@scentbird.com. We're always happy to help!
The fragrance selection is very mid-tier and not a lot to choose from. You can find many of their brands at JCPenny. Dior, Mancera, Valentino, Jean Paul Gaultier, Armani, Azzaro and Yves Saint Laurent are just a few of the brands they don't even carry. The shipping is absolutely awful. I had my last shipment sent on 3/23/23 and on 3/31/23, it's still at the USPS via DHL in a different state. I quit and went with scentbox.com instead. WAY better selection for the same price and much better, much faster shipping.
Date of experience: March 31, 2023
Hi Tony, sorry to hear that our vast catalog of 500+ fragrances from different luxury and niche brands wasn't satisfactory. We're always in the process of extending our scent selection! ❤️ In the meantime, you can request the fragrances that you love (which we don't have) here: https://www.scentbird.com/request With Scentbird you receive 0.27oz vials priced at $16.95. In contrast, most rollerballs start at $26 for a 0.25oz bottle depending on the brand. At 0.27 ounces, our vials are roughly the equivalent of 7.5 of those little samples so with us you get more to try out for a whole month. We're always open for suggestions and feedback via support@scentbird.com as well. Thank you!
I have been using scentbird since Jan and am so satisfied with the company. They have a wide array of scents to choose from with great monthly pricing.
Date of experience: August 5, 2021
We're so happy to hear that you're enjoying your experience, Brooke!
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
Hi Rochelle, so sorry to hear about your experience with Scentbird. First of all, we apologize for the delay in our email response. A greater number of emails have been sent to us recently, and our team has been working hard to respond to each one as quickly as we can. Although we try our best to maintain 100% accuracy with inventory, there are rare occasions when we experience an inventory challenge. Kindly note that we do our best to restock all products in a timely manner. We appreciate your feedback and definitely will use it when bettering our service. We don't offer phone service at this time, but please know that we're actively improving our communication. Please email us at support@scentbird.com if you need any help or further assistance. Our Customer Experience Team will be very glad to help you out!