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Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scentbird most frequently mention customer service, credit card, and phone number problems. Scentbird ranks 19th among Subscription Shopping sites.
This company responds to reviews on average within 17 days
Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers. Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price. I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online. I recommend!
I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.
I love having scentbird, I change try out new scents on my body throughout the day without having to go to the store and try and or buy!
Products used:
Perfume
Date of experience: November 3, 2023
I love this place and all the products. I just wish I could afford full bottles of some scents or the candles would be great
Tip for consumers:
The cases are crazy expensive but the perfumes are great
Products used:
Perfume samples
Date of experience: January 4, 2021
Hi Jeana, thank you very much for your honest review. We'll definitely pass your feedback on to the team. We're really pleased to hear that you're enjoying our products!
The first scent I recieved, I loved. However, it was not available for purchase. I enjoy tge scents, but am having trouble finding them in full size
Date of experience: October 26, 2020
Hi Joni, we're really pleased to hear that you're enjoying our fragrance collection. Kindly note that we do not currently offer full-size bottles. Please email us at socialsupport@scentbird.com if you have any questions. Thank you.
This website is an absolute SCAM! It charged me even after i cancelled my subscription. Don't ever support this website!
Date of experience: January 5, 2019
Oh no Isabelle! We can definitely look into this for you-- we never charge if your subscription is in fact cancelled. We hope since leaving this review that this has been rectified but if anything, please email us at socialsupport@scentbird.com!
I never signed up to a subscription yet I discovered theyve enrolled me in a monthly auto pay for $16
Date of experience: October 6, 2019
Hi April, we apologize for the confusion and any inconvenience caused :( Scentbird is a subscription service and we charge all recurring subscribers monthly. You will be billed $14.95 + tax according to your subscription plan on the 5th of each month and onwards. We hope that your issue has been resolved but if not, no worries! You can email us at socialsupport@scentbird.com and our team will be with you shortly.
I love that I get to choose my favorite fragrances and try new ones, I have a fragrance obsession. 5
Tip for consumers:
They have most fragrances and if they don't you can request it. The only thing is they could do better is make bottles a little bigger for the price. But good quality, and I love that I am building my own little scent bird fragrance collection. ⭐⭐⭐⭐⭐
Products used:
Burberry for men
Dolche & Gabbana The one
Cofessions of a rebel f*ck Mondays
Versace
Date of experience: December 23, 2020
Thank you so much for your 5-star review, Brandie! I'm really pleased to hear that you're enjoying your experience! I'll definitely pass your feedback on to the rest of the team. Thank you!
I love having different chooses to pick from and try each month. Enjoying getting new gifts for myself each month
Date of experience: January 19, 2021
We are incredibly grateful that you took the time out to leave us a 5-Star review, Amanda. Thank you! ❤️
They give great products to try for a great price I love the suggestions and different options I can use
Date of experience: November 25, 2022
Thank you for your love and loyal support, Heather ❤️ We're thrilled to hear that you enjoy trying out the scents that we offer.
I love using scent bird. I get to try new perfumes that I never would! They have an amazing selection!
Products used:
Perfumes
Date of experience: April 9, 2021
Thank you for your love and loyal support, Marcia ❤️ We're thrilled to hear that you enjoy trying out the scents that we offer.
I did not like my first 2 scents there good but not for me. And i tried exchanging them, but no reply.
Date of experience: October 12, 2023
Hi Rhonda, apologies if the fragrances you received didn't tickle your fancy 😔. But hey, with Scentbird, you have the power to choose your own scent game. Our scent quiz, smart suggestions, and your favorite notes are here to help you find that perfect fragrance match ✨! And if you're interested, we offer a one-time courtesy replacement for any fragrance you dislike. So, if you're up for it, shoot us a message at support@scentbird.com or simply DM us via our social media channels, and we'll be right on it! 💌
Love the different varieties at a great price, also stylish carry case. I love all of the scents and the fact they give me options about the scent.
Date of experience: July 17, 2020
We are so grateful for your kind words, Melissa. ❤️ Thanks for sharing your review with us and the community!
Takes too long to receive items and if you don't text Sentbird about your items I feel you won't receive them but the products it's self is good
Date of experience: November 6, 2020
Hi Roseann, thank you for your honest review. Your feedback helps us to improve service for everyone, I'll definitely pass it on to the team. Rest assured that we're working on improving our shipping times. Thank you.
Didn't like the scent, overpriced, requested cancellation six weeks ago and they're still billing me!
Date of experience: November 1, 2023
Hi Angela, we apologize for any inconvenience our cancellation process may have caused 🙌! It's not intended to be tedious or difficult. We ask subscribers why they wish to cancel simply to understand if there's anything we can improve. You can easily cancel your subscription through our mobile apps. Alternatively, you can DM us on social media or email us at support@scentbird.com, and we'll be happy to assist and cancel your subscription for you 💌
I love them all. Every smell is different.And if I choose to change my mind I love the fact that I can switch up!
Products used:
Perfume
Date of experience: October 10, 2023
So happy to know you're loving your Scentbird experience, Veronica! Our team is all about keeping the excitement and joy coming your way each month. Thanks a ton for your support! ❤️
I'm on a fixed income. I sent an e-mail to discuss when I could pay my monthly payment. I received NOTHING in return.
Date of experience: November 17, 2020
Hi Debra, we're sorry for the frustration caused. We'd like to help! Please email us at socialsupport@scentbird.com and we'll get everything straightened out ASAP. Thank you!
Yes I like scent Bird it is a great organization nicely Price I love the fragrance I receive My daughter always want My products some times You hafto give things a try
Products used:
Perfume
Date of experience: December 8, 2021
Thank you so much for taking the time to leave us this amazing review, Sharon! We're so pleased to hear that you're enjoying your subscription ❤️!
These past month since I started receiving there products I haven't been disappointed all there perfume scents smell amazing.
Date of experience: March 27, 2023
Thank you for sharing, Sarah! We're so happy to hear that you're enjoying the fragrances that we sent you! We’d love to continue providing great service to awesome customers like you. Thanks again! ❤️
I love all my perfumes so far from Scentbird. Honestly i am always excited to receive my perfumes monthly would recommend them 100%
Date of experience: August 2, 2023
Your comment is truly appreciated, Juliette. At Scentbird, we're passionate about helping our customers discover the world of fragrances and find scents that they love. It's amazing to hear that we were able to achieve this goal for you! Thank you for taking the time to share your positive experience with us, it means a lot! ❤️
Excellent large samples to try. You can even pick the sample you want and push out the dates to every 3 months plus.
Date of experience: November 22, 2021
We're so happy to hear that you're enjoying your Scentbird experience, Melissa! ❤️
I love the fact that you get to enjoy many fragrances and different kinds of brands delivered to the comfort of your home.
Tip for consumers:
Anyone who loves perfumes, colognes, fragrances, candles, and service.
Products used:
All of the fragrances I paid for.
Date of experience: March 11, 2021
Thank you for your love and support, Dorothy! We're so grateful for customers like you! ❤️
I do love the idea that I can try different fragrance every month to see what works for me. I love this site
Tip for consumers:
Not sure
Products used:
Fragrance
Date of experience: July 26, 2021
Thank you so much for your kind words, Kay. We really appreciate you taking the time out to share your opinion with us ❤️.
Never ever order from them placed a order 01/30 still have not received a thing but a charge to my debit card that have been disputed with my bank.
Date of experience: February 13, 2019
Oh no, Mattie B! We hope since leaving this review, you've received your fragrances. If not, please be sure to email us at socialsupport@scentbird.com, we’re happy to get to the bottom of this!
This site has allowed me to try scents I never would have thought to try and opened my eyes and world to endless possibilities. Very happy
Tip for consumers:
Try and enjoy
Products used:
Gucci, Versace, Prada, Dolce
Date of experience: February 8, 2021
Hi Ryan, we're so happy to hear that you're enjoying your subscription! Thank you so much for your positive feedback! ❤️
I love this site. I have found some awesome scents. It comes on time and I love the bottles and how they fit in my purse.
Date of experience: December 4, 2020
Thank you for your love and support, Antonia! We're so greatful for customers like you! ❤️
I have really enjoyed my Scentbird membership, until this month that is... I never received my September samples
Date of experience: September 28, 2020
Hi Laura, so sorry that there was a problem with your September order. If you still need any assistance, please email us at socialsupport@scentbird.com, and one of our team will get everything resolved. Thank you for bringing this to our attention.
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
Thank you for sharing, Jennifer 🤎 We're thrilled that you picked us to be part of your fragrance discovery journey. It's all about finding what truly speaks to you and selecting the perfect scent that matches your unique style 🥰 We can't wait to see what lies ahead for you! Exciting things await! 🔥