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Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scentbird most frequently mention customer service, credit card, and phone number problems. Scentbird ranks 19th among Subscription Shopping sites.
This company responds to reviews on average within 17 days
Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers. Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price. I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online. I recommend!
I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.
Smells great. Great value top quality happy I found the site and product I will continue to purchase.
Date of experience: September 1, 2021
Scent bird is a great choice. You save money and get to try a wonderful selection of different scents to choice from!
Date of experience: September 3, 2021
Thank you so much for taking the time to leave us this amazing review, Kelli! We're so pleased to hear that you're enjoying your subscription!
Love Scentbird because I'm able to try out the fragrance before purchasing it. I'm able to see if the scent mixes well with my chemistry.
Date of experience: October 5, 2020
Thank you for your love, Carmen! ❤️
I would like to see like curve and eternity cool water Mambo things like that. I would love to get some of them in my next few orders.
Date of experience: October 5, 2020
Hi Donny, thank you for your feedback. Rest assured that our team keeps extending our scent selection. You can request the fragrances that you love (which we don't have) here: scentbird.com/request
I love the price and all my fragrances I have received so far. I have no complaints at this time. I am satisfied for now.
Date of experience: August 5, 2020
We are so grateful for your kind words, Barbara! ❤️ Thanks for sharing your review with us and the community.
I got my first a scent i chose. I loved it. But every month since I get random scents. One smells good one is disgusting
Date of experience: November 25, 2020
Hi Tayler, so sorry to hear this. We'll be happy to chat and see how we can make this better. We definitely want to be sending fragrances that are perfect for you. Please send us an email at socialsupport@scentbird.com, and a member of our team will be with you shortly. Thank you!
Sentbird sends the best colognes in the business they are by far the best I have ever dealt with and I would highly recommend them
Date of experience: September 14, 2020
You have to jump through hoops to cancel your subscription! Don't do it! It is easy to upgrade, but can't cancel. They are crooks.
Date of experience: July 18, 2023
Hi Lesley, we're really sorry if our cancelation process has caused any inconvenience. We promise it's not meant to be a hassle. We just like to ask our subscribers why they want to cancel, so we can see if there's anything we can do to improve their experience. You can easily cancel via our mobile app. And if you need our Team's help with that, we're available via social media channels & email: support@scentbird.com. We'll be more than happy to assist you!
Didn't receive anything since i subscribe. I don't know where i am with my subscription right now.
I might need assistance
Date of experience: September 7, 2020
I love being able to get my scent to match my mood for the day. The suggestions are usually really good.
Date of experience: December 26, 2022
We are so grateful for your kind words, Daniel! Thanks for sharing your review with us and the community. ❤️
The body sprays they offer are really good. Their scent has a long-lasting effect on the body. I really like it.
Date of experience: August 29, 2021
Hi Ecem, I'm delighted to hear that you're enjoying your experience! Thank you for sharing your feedback! ❤️ We appreciate you!
I like the variety of scents. It is heart breaking that most of the popular scents cost extra. I think they all should be the same price.
Date of experience: September 29, 2020
Hi T, thank you for your honest feedback. I'll definitely pass it on to the responsible team. Kindly email us at socialsupport@scentbird.com if you need any assistance. Thank you!
I have ordered one product and paid for it. But didn't receive it so it was a poor rate. I would have received a email to see what I need to do.
Date of experience: August 4, 2020
Hi Franko, I'm sorry to hear about the issue. If you still need any help, please email us directly at socialsupport@scentbird.com and we'll get everything resolved shortly. Thank you!
I get all the fragrances I want for such a low monthly price. Great Deal and so far all the fragrances have been awesome.
Date of experience: July 28, 2020
Thank you for your positive review, Paul! ❤️ We’re very grateful for customers like you and hope you stick with us for years to come!
Who do I get in contact with to cancel my subscription? I would also like a refund. Do you guys have a contact number?
Date of experience: December 8, 2020
Hi Richard, we do not have a telephone number dedicated to customer support as of yet as we are still a small (and quickly growing) team. E-mail support is our main mode of support to ensure that each and every inquiry is responded to with care. Kindly email us at socialsupport@scentbird.com and one of our team will be with you within 24 hours. Thank you!
I have enjoyed the fragrances I have selected I feel Phenomenal Brilliantly stylish Luxurious when I wear any one of the fragrances from my collection.
Date of experience: September 8, 2023
Thank you, Tonya ❤️ We're delighted to hear you're enjoying your Scentbird experience! And we'll keep working hard to excite you each and every month:)
Well sports fans, it appears that my first review of this business, scentbird, was not taken seriously; therefore, this follow-up review demonstrates that I am a woman of my word. I have been a loyal customer of scentbird for the past six months now, and I really enjoyed receiving new fragrances from them each month. These were fragrances that were offered for me to try, to add to my queue, or to purchase in full-size. Unfortunately for me, scentbird made promises to provide me with my chosen purchases, and then would make last-minute changes to my order due to a shortage of said fragrance. I informed them how upsetting this was to me, submitted my grievance in the form of my first written review on this site, and have since experienced one more recent denial of a fragrance which I was greatly looking forward to receiving. This latest disappointment was the final straw for me, and I have canceled my monthly membership from scentbird and unsubscribed from their website, as I promised to do should this irresponsible and unsatisfactory business practice continue. It's too bad, because I really enjoyed my monthly fragrances, and three out of the six months I was treated in this fashion. I am certain that if it has happened to me, it has happened to hundreds if not thousands of other disappointed customers, which is the reason for this follow-up to my first review. Now I choose to take my business elsewhere, even if it costs a little more, and hopefully to receive the fragrances that I was promised, in the time frame upon which we agreed. I hope this second review of scentbird is helpful to many frustrated customers with broken promises and broken hearts!
Tip for consumers:
It would have been helpful to know that products and merchandise were subject to availability, and that last-minute changes to queue could be expected. As I said in a previous review, this is a very poor way to conduct business.
Products used:
Fragrances, perfumes and scents
Date of experience: June 14, 2021
We appreciate your honest review and we will definitely forward your feedback to our team, Maxine! Some orders had experienced delays as we had low stock availability for some fragrances. We truly apologize for the situation as we did not anticipate the high demand of certain fragrances and our team is doing their best to have these stocks available for everyone. If you ever had an unpleasant experience with us, we hope that your issue has been resolved but if not, no worries! You can email us at socialsupport@scentbird.com and our team will be with you shortly
The perfume is great. Its very disappointing to look forward to the perfume and wonder when you're gonna receive it
Date of experience: June 15, 2020
Hi Felisha, thank you for leaving us a review. It is great to hear that you're enjoying our fragrances! We'd like to help and clarify our shipping schedule. Could you kindly email us at socialsupport@scentbird.com so that a member of our team can look into your account and provide more information on when you can expect your future shipments? Thank you for bearing with us!
I love the scentbird because of the fact I get to smell and enjoy the fragranese before buying the high price fragrances in the retail stores
Date of experience: October 12, 2020
Thanks for the awesome review, Michell! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
I've only been a member for a few months and every perfume I've received has just been amazing and fit my scent and style. I loved every one!
Products used:
Perfume and used every single one I've gotten
Date of experience: February 26, 2021
Hi Amanda, thank you so much for sharing your positive experience with us and the community!
Mostly like but impossible to reach when shipment is broken. Love the idea would just like to be able to talk to someone ees when I need to.
Date of experience: November 19, 2020
Hi Clars, thank you for your feedback. I’m sorry to hear that you had a difficult time getting in contact with us. Please note that you can always contact us using the Help Form located on the bottom left of every page of our website or by emailing us directly at socialsupport@scentbird.com, our team responds within 24 hours. Kindly get in touch with us if you still need any assistance and a member of our team will be with you shortly. Thank you!
I sincerely appreciate scentbird because I have been able to procure fragrances that I would otherwise have to pay an exuberant amount for
Tip for consumers:
What the actual sizes were
Products used:
Colognes
Date of experience: August 2, 2021
Thank you so much for your kind words, Randy. We really appreciate you taking the time out to share your experience with us ❤️
I enjoy each fragrance i have received but one i did not because it was stolen. Other than that i love the fragrance
Date of experience: September 14, 2020
I like every sample you guys have sent me, i wish i could buy the retail right from you guys under the scent web page.
Date of experience: August 18, 2020
I'm really pleased to hear that you love our fragrances, Vidal. ❤️ I'll definitely pass your feedback to the rest of the team.
I love getting these samples and my boyfriend loves the way I smell. Enjoy getting them month to month.
Date of experience: August 12, 2020
We really appreciate you taking the time out to share your experience with us, Patricia! ❤️ Thank you for your loyal support!
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
Hi Debra, we're so happy to hear that you're enjoying your experience! It really makes us warm inside :)