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Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scentbird most frequently mention customer service, credit card, and phone number problems. Scentbird ranks 19th among Subscription Shopping sites.
This company responds to reviews on average within 17 days
Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers. Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price. I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online. I recommend!
I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.
I keep canceling the subscription and they keep charging me don't recommend! I want my money back and them to stop charging my card!
Date of experience: May 31, 2023
Hi Shardeshia, we apologize for any inconvenience caused. We want to assure you that when you cancel your subscription, we do not charge you any further. It might be the case that you're pausing your subscription, instead of fully canceling it. Our team is dedicated to ensuring that your cancellation is processed successfully. To initiate the cancellation, simply send us a private message on any of our social media platforms, and one of our team members will be delighted to assist you in ensuring that your subscription is canceled and no charges are incurred. Thank you for bringing this to our attention!
Has amazing quality of perfumes and I can always find perfumes I want to try and love the scents of and recomend to friends and family
Date of experience: November 9, 2020
We are so grateful for your 5-star review, Lillian! ❤️ Thanks for sharing your rating with us and the community.
If I could give this company ZERO STARS I would
On April 1st I paid for 3 regular fragrances
One premium fragrance paid extra for As a premium saks fragrance! Dolce garden!
And they offered a Skylar vanilla mini candle as a product in my fragrance selection ( that I was super excited for!)
All together was $63 Canadian!
I look today to see my shipment, and it's shows I AM NOT GETTING MY PREMIUM FRAGRANCE I PAID EXTRA FOR
NOT GETTING THE VANILLA CANDLE I CHOSEN
GETTING 4 CHEAP FRAGRANCES
THEY TOOK IT UPON THEMSELVES TO CHANGE MY QUE I SET UP! PAID FOR EXTRA! AND NOW AM RECEIVING ONLY ONE ITEM THAYS CHEAP OUT OF MY SELECTIONS AND PAID FOR ITEMS
It is also not close to the advertised price!
So false advertising even though I went along with it because I thought I would be paying for perfume I actually receive! But nope
Also the size is smaller the value size in Sephora and the packaging has been cheap
I am opening a case with the BBB of Canada to try to recoup some of my funds as I was scammed into spending on fragrances I am not receiving
I highly DO NOT RECOMMEND THIS COMPANY
Shame on them in this economy
Date of experience: April 01,2023
Tip for consumers:
If I could give this company ZERO STARS I would
On April 1st I paid for 3 regular fragrances
One premium fragrance paid extra for As a premium saks fragrance! Dolce garden!
And they offered a Skylar vanilla mini candle as a product in my fragrance selection ( that I was super excited for! )
All together was $63 Canadian!
I look today to see my shipment, and it’s shows I AM NOT GETTING MY PREMIUM FRAGRANCE I PAID EXTRA FOR
NOT GETTING THE VANILLA CANDLE I CHOSEN
GETTING 4 CHE
Products used:
If I could give this company ZERO STARS I would
On April 1st I paid for 3 regular fragrances
One premium fragrance paid extra for As a premium saks fragrance! Dolce garden!
And they offered a Skylar vanilla mini candle as a product in my fragrance selection ( that I was super excited for! )
All together was $63 Canadian!
I look today to see my shipment, and it’s shows I AM NOT GETTING MY PREMIUM FRAGRANCE I PAID EXTRA FOR
NOT GETTING THE VANILLA CANDLE I CHOSEN
GETTING 4 CHEAP FRAGRANCES
THEY TOOK IT UPON THEMSELVES TO CHANGE MY QUE I SET UP! PAID FOR EXTRA! AND NOW AM RECEIVING ONLY ONE ITEM THAYS CHEAP OUT OF MY SELECTIONS AND PAID FOR ITEMS
it is also not close to the advertised price!
So false advertising even though I went along with it because I thought I would be paying for perfume I actually receive! But nope
Also the size is smaller the value size in Sephora and the packaging has been cheap
I am opening a case with the BBB of Canada to try to recoup some of my funds as I was scammed into spending on fragrances I am not receiving
I highly DO NOT RECOMMEND THIS COMPANY
shame on them in this economy
Date of experience: April 01, 2023
Date of experience: April 2, 2023
Hi Christine, so unfortunate that you're frustrated with the order processing. It looks like our Agent Mahadi is already assisting you with your query regarding the pending order via email. And will get back to you with an update regarding your order shortly. We'll make sure that you receive all of the products that you initially have chosen. Please check your inbox. Thank you for your patience and understanding!
Love mine so far
Cute containers. Will be buying bottles next. My Versace is the best, lots of cmpliments
Date of experience: September 25, 2020
Hi Aretha, thank you for your review. We’re really glad you enjoyed Versace, we’ve found it’s a definite customer favorite!
I recently canceled my subscription back in December and just got charged today this needs to be fixed immediately
Date of experience: May 1, 2023
Hi Tiera, we're so sorry to hear this! Rest assured that if a subscription is successfully canceled, we will never bill the account. Our team will be very glad to help you and make sure that your subscription is fully canceled. Just contact us via support@scentbird.com and we'll get this taken care of right away. Thank you!
I needed to cancel my order because scentbird took out $28 for November! So I got on the app and started trying to find how to cancel my subscription and get a full refund for November. In which should not be a problem since they had just taken payment a few hours earlier! Anyways, I stumbled across the page that shows the orders that were delivered and for what month and what the fragrances were that were in the scentbird box! Then to my surprise I see 2 month in a row, March & April of 2023 where it states that I did receive a scentbird box for both months with 2 fragrances in each box! And I DID NOT RECEIVE A BOX AT ALL FOR THOSE 2 MONTHS! SO I THOUGHT ID GO CHECK MY BANK ACCOUNT DETAILS AND SEE IF I WAS CHARGED FOR THE MONTHS IN QUESTION! AND THERE IS WAS! THE CHARGE OF $28 FOR BOTH MONTHS! SO WHY AM I GETTING CHARGED ANYTHING FOR MONTHS WHEN I DIDNT RECEIVE ANYTHING AT ALL? AND WHY DOES IT SAY THAT THERE WAS A PACKAGE DELIVERED TO ME? WHEN THERE ABSOLUTELY WAS NOT! I WANT A REFUND FOR MARCH AND APRIL 2023 AND FOR THE LAST PAYMENT THAT WAS TAKEN FROM MY BANK ACCOUNT TODAY! PLZ AND THANK YOU! I DID LOVE THE WHOLE SCENTBIRD IDEA AND I DID PARTICIPATE AND WAS PLEASED AT THE SELECTION AND PRICE! BUT THE CUSTOMER SERVICE SUCKS AND BEING CHARGED FOR ABSOLUTELY NOTHING SUCKS EVEN MORE! AND IF A CUSTOMER WANTS TO CANCEL AN ACTIVE SUBSCRIPTION, THEY SHOULDN'T HAVE TO TAKE HOURS OUT OF THIER DAY TO DO SO! IT SHOULD BE AS EASY AS SETTING UP THE SUBSCRIPTION! HAVE A GREAT DAY
Date of experience: November 21, 2023
Hi Samantha, really sorry to hear about the difficulties you've faced during your Scentbird experience with us. Kindly note that our service is of a recurring nature, so all of our customers get automatically charged for as long as their subscription is active. Rest assured that you can indeed terminate your subscription if it no longer meets your needs 💯. You have the option to contact us via email at support@scentbird.com, or you can send us a direct message via any of our social media channels ✉️. We'll gladly take care of everything for you 💕 We want to assure you that we take every order seriously and ensure that customers receive what they paid for 📦. If any orders go missing, we are more than happy to provide replacements. We're eager to resolve this issue and make things right for you 😊
AMAZINGGG! Absolutely love, soo convientant. Every month, all the scents i have received each month smell lovely
Date of experience: October 26, 2020
We are so grateful for your 5-star review, Stephanie. ❤️ Thanks for sharing your rating with us and the community!
I complain about my scent being mailied out 20 days after I paid it and it was suppose to be here today and is not I'm canceling my subscription
Date of experience: November 25, 2020
Hi Chertin, thank you for bringing this to our attention. Kindly note that recurring subscribers can expect their packages to leave our fulfilment center 10 business days after billing on the 5th of each month (please add shipping time from here). We do work on improving our shipping and handling times though. Feel free to email us at socialsupport@scentbird.com if you have any questions. Thank you for your patience!
I absolutely love scentbird! I've gotten so many new fragrances that I wouldn't have tried if it wasn't for scentbird.
Date of experience: September 28, 2020
We are so grateful for your kind words, Kristi. Thanks for sharing your review with us and the community.
BEWARE! I was on the 3 item plan for July. Since after July I decided to change to 2. I was already charged the $35 + each of my 3 items had a $5 upcharge fee. So I had paid $50. There is a glitch on their site where I couldn't manually downgrade, plus I had a $10 credit that was not applied to my July purchase. So of course because they don't have a customer service number I emailed them. They downgraded not just August, but July. They then charged me an additional $10 on my credit car. The customer service agent Daria assured me I'd still get the 3 item I had purchased. Said to for the inconvenience she'd add $10 to my credit. She then told me it was a glitch they'd fix for July to reflect the 3 items I had previously in my que. I check 2 days ago and they had change 2 of my items to nasty perfumes that didn't have an upcharge and I had NEVER had in my que ever! Not only that. But they charge me an additional $10 the same day, make the total charges $70. I then received an email saying they were refunding only 10.16 because I was charged for shipping & that from now on mine would be free shipping... on the website it states there's never shipping on the sub. Then they said I'd pay half next month instead of my $10 credit. They wiped out my entire $20 credit for me to only save 12.25 Even the senior customer service agent Bobby refused to make it right. I've literally been dealing with this nightmare for almost 2 weeks with no resolution. My emails have since been ignored. I told them to cancel July and give me a full refund since I didn't even choose 2 of the items. Which they refused to do because it's being "prepped", they could either call their shipping department and cancel it or cancel the label. It's not that difficult. I'll be contacting my credit card company tomorrow. This company has the worst customer service I have ever come across.
Date of experience: July 17, 2019
Hi Jen, on behalf of the team, we would like to apologize for the unpleasant experience you had with us. This is absolutely not the experience we wanted you to have and we also hope that all of your concerns are already resolved. At this time, we can positively say that we have improved our communication process as we now have dedicated teams to each of our support channels (email support and social media). During the last few months, we also restructured our over-all communication process and added a quality assurance manager to our team to make sure that all customers are responded justly and promptly. That said, if you ever have any questions, concerns or feedback, please email us at socialsupport@scentbird.com and our team will be with you shortly. Thanks for bearing with us!
Can I please receive my fragrance I have made my payments this is my second payment and I still haven't received any of my fragrance
Date of experience: October 13, 2020
Hi Sheila, I'm truly sorry about the delay that affected your order. If you still need any assistance, kindly email us directly at socialsupport@scentbird.com, and one of our team will be with you within 24 hours. Thank you.
I paid my money for 2monthly fragrances and NEVER received any thing! Hopefully your experience will be better
Date of experience: November 3, 2020
Hi Bonita, I'm so sorry to hear this. Please email us at socialsupport@scentbird.com and we'll get everything resolved ASAP. Thank you for reaching out.
Great product, always lookimg forward to seeing what new colons are in store for me thank you sentbird
Date of experience: July 18, 2020
We can’t thank you enough for the kind words, Salvador ❤️ We're really pleased to hear that you enjoy trying our scents out. Thank you for your loyalty and support!
Most of the scents are good but wish they lasted all day and I didn't have to reapply like the Kat Von D Saints, that's my favorite!
Date of experience: December 14, 2020
Hi LeeAnn, thank you for your honest feedback.We'd like to recommend you choose Eau de Parfum scents, which are generally longer-lasting than Eau de Toilette. You can use filters on our website to select longer-lasting products. Let us know if you need any help at socialsupport@scentbird.com. Thank you!
I Love EVERYTHING About ScentBird I Can't Wait To Purchase More Of My FAVE Parfums, This Is The BEST App Ever!
Date of experience: November 19, 2020
We cannot thank you enough for your love and your loyal support! We count ourselves lucky for customers like you, Natasha! Thanks again!
I love that I get all the scents out there that I can't ever find and I get new scents every month so I don't get tired of the same scent
Tip for consumers:
Well worth it
Products used:
Scents
Date of experience: January 4, 2023
Thank you for your love and support, Daniel! We're so grateful for customers like you! ❤️
Love trying all the new fragrances that I would other wise not be able to do without Scentbird I wouldn't be able to afford all these lovely scents!
Date of experience: September 1, 2020
Amanda, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience! ❤️
Scentbird has opened up a wonderful world of scents I never felt I could afford before! Fantastic!
Date of experience: January 17, 2022
So glad you're enjoying your fragrances! A perfume discovery journey with Scentbird is like no other, Alma! We're happy that you chose us ❤️
The smell is awesome Jason wu... I love it I well be telling more ppl about it and buying lot more
Date of experience: May 6, 2020
Hi Karon, thank you for your 5-star review! We're delighted to hear that you're enjoying your new scent! Thank you for sharing this with us and the community! Keep safe! ❤️
Unlike other perfume companies Ive tried SCENT. BIRD takes an excessively long time getting your order to you
Tip for consumers:
Keep your que updated.
Products used:
Perfume.
Date of experience: February 16, 2021
Hi Patricia, we're sorry to hear about your unpleasant experience. Since Scentbird ships in batches, recurring subscribers can expect their package to leave our fulfillment center 10 business days after billing (please add shipping time from here). We're working on improving the length of time it takes to receive your order though! Feel free to email us at socialsupport@scentbird.com if you need any help, Thank you!
Sent gift 2my daughter & we both got free scents neither 1 of us was expecting that. We were so HAPPY BOUT THAT
Date of experience: April 8, 2021
Hi Amy, we're so excited to know that you liked our service as well as the gifts we sent. Making our customers happy is our passion! Thanks for sharing your review with us and the community ❤️
I am, no, have always been leary about things like this, but I am TOTALLY thrilled with Scentbird 100%!
Date of experience: May 26, 2021
Thank you so much for your kind words, Aaron. We really appreciate you taking the time out to share your experience with us. ❤️
The scent of it is amazing. My husband loves it so much. I will buy it again for him in the future!
Date of experience: September 30, 2020
Thank you so much for your 5-star review, Angela! We will share this with the rest of the team to let them know to keep up the amazing work.
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
We are so grateful for your 5-star review, Ashley. Thanks for sharing your rating with us and the community! ❤️