Scentbird

I joined because I am very sensitive to certain orders. I thought this would be a good way to try some scents without purchasing an entire bottle of perfume. However, after getting three different samples I have developed migraines with all of them.
I decided maybe this just isn't going to work for me. I have tried to cancel my subscription three times now and got nowhere. I can't get through to a live person to stop this. I submitted an email and they responded that someone will be in contact. Still waiting. Meanwhile, I was charges yet again. I feel trapped. Help!

Scentbird is definitely one of the better monthly subscription services to join. I have been nothing but happy with all the different colognes I received so far and look forward each month on what's still to come.

This is a great subscription to either find your signature fragrance or to keep it always fresh. Everyone I know always knows me for having cologne on and it was always my dads. When he started to catch on I had to stop but people started to ask where my cologne was. After hearing about scent bird on Facebook years ago I wanted to try it but a recent YouTube ad reminded me of it so I joined immediately and it has been one of the best decisions on my life now I get questions like, "which one do you have on this month? Because I like it"

I tried scentbird to support one of my favorite podcasts and it was a complete waste of time and money. After waiting over two weeks for my first months supply (which is about the size you would get for free from any department store) I opened my package to find over half of the tiny bottle broken and spilled within the envelope. And the fancy sprayer, that seems to be their main marketing point, was already flaking and falling apart. I paid the trail price of $9 but I can not believe that people actually pay $15 dollars a month for this subscription. They already have a very limited selection and from what I've gotten, you're only going to get half of what you pay for.

I like the ability to try different parfum without having to buy full size. I can select any fragrance available in scentbird website. It is easy to manage the subscription as well - I can change from one to two or three at a time. I have discovered many new fragrances through scentbird subscription services. I highly recommend trying

The website is terribly broken and doesn't work correctly it takes forever to load and if I try to change my account settings they don't save. Multiple months they have double billed me and then corrected the extra charges later ( I think). There is no way to be sure the billing is correct since there is no way to see billing details on their website, you just have to cross your fingers and hope they're billing you correctly, which is even more confusing for Canadian customers who have to factor in the exchange rate. The order tracking on the website doesn't update. Support is extremely slow to respond to you. Plus when I added extra items to my subscription they didn't include them in the order.

I have had my subscription for a few months and they have done nothing to subtract from their initial effort to earn my money. All these companies give you a great initial purchase, even scentbird gave me a free gift. But what makes scentbird better than all the rest of these copycats is that after the first month they still ship on time, they get your order right, product quality maintains at a high level, shipping updates and tracking are sent directly to my email and that makes for an easy no log in check up on the shipping details.
They also have a nice product sorting search filter that allows me to select the best cologne for me.
So you can smell expensive, good or fresh depending on the situation or person you are trying to attract.

I got my first order and found it was packed into a small lipstick looking container, I don't remember being told it would arrive that way, but it certainly did try to act like you would get the bottle instead of this rediculous looking tube. Talk about taking the fun out of buying cologne. It smelled watered down and not like the original one I smelled. These guys are like the guy 15 years ago trying to sell you every scent on the street from a backpack. Looks like that guy blew up. There is no contact to stop your subscription. If you feel displeased with this service you could be stuck for a minute. There is no way to get out easily. Not happy at all. I feel it's a rip off and doubt these are the real scents. Hopefully I figure out how to cancel, right now they trapped me.

I really am enjoying receiving all of these great scents! But I only gave 4 stars because I wish customer service were more available. You can only chat and it's like prerecorded messages. You can't get your problems resolved. Also, it takes forever to receive your packages..

I absolutely love wearing perfume. I never wear just one because I enjoy creating custom scent experiences. High quality perfumes are expensive. It's risky to try new scents if you have to purchase the full size. Scentbird is a great way to discover new fragrances in a way that is very budget friendly. The size is enough for at least five uses even if you like a "heavy pour". You can place your subscription on hold if necessary, which is a consideration many people will find helpful. I highly recommend this service to anyone who loves fragrances like I do.

Three times I had questions on how to navigate the app or change my queue. Every single time they got back to me the same day and not only explained in detail what to do, they did it for me. That may not seem like a big thing but these days real people in real service is... real nice! Thank you Scentbird!

There is no actual contact to speak to regarding anything on your account or with your order. I have yet to receive 2 months of my orders and cannot get a darn person to contact me back, just a automated email explaining they moved. I've since cancelled my subscription and am raising hell about my money they took and didn't provide the services paid for. I'm putting it all out there!

Worth the price not to high for a subscription of smelling nice and it has a nice case holder also well packaged something nice if u like trying out cologne selection could be a little better but overall i say wrthy

First two came on time. My Sept order never arrived which was a bummer. I wanted to try a new scent for my wedding. It's mid October now and still have not received. Customer service is awful. No response after two inquiries. Will try to cancel

Update 2/7/23:

They sent a replacement product so they did eventually correct the issue, Their customer service was very slow to respond - maybe they need to hire more people or maybe they are growing too big, too fast. I have loved almost every scent I've received and think the price is fair for what you get. I just wish they would go back to their original atomizer!

Original review posted 1/24/23:
I loved Scentbird until they sent me a defective product (bottle doesn't spray at all) and have failed to correct the issue. I paid for a product that I have yet to be able to use, and their customer service department hasn't responded to my support ticket. It has been six days - that's ridiculous to me. I thought for sure they would send a replacement bottle. Now I'm wondering if I'll ever get a response.

I do enjoy ScentBird as they have a great variety of fragrances. Quick delivery. And great customer service. The only thing I would say is the cost is a little high to include a twist up case. I feel that it should be included with the membership fragrance each month. Paying another $10 is like paying for another fragrance. I'd even be half with $5 each case.

This beats the old RCA music clubs, it's effortless, the best thing I've signed up for online! You get to select the type of fragrance you want to try, or by name, how often you wish to receive a new scent. And I love what they've sent me so far!

I usually wait for special occasions to get the scents that I want, but now I have at least one special occasion a month when my scentbird order comes in lol. It's like having a birthday once a month instead of once a year. Customer service is always down to have a conversation and solve whatever problem your may have. And the selection is over the top.

Scentbird is too expensive and they charge a $10 premium price on all of the good scents. It's a subscription that would be great for people who know their scents because if you pick a scent you've never smelled before you're taking a risk of being stuck for a month with a fragrance you don't like. The cases the perfumes come in are horrible, they're magnetic and I was constantly digging in my purse because the perfume fell out of the case. I switched to fragrance.net's Purplelux club it's cheaper and not as many premium charges on their scents. You can get some popular scents with no premium up charge.

I really enjoy being able to get a different scent every month. Just a little extra cost and you can get 2 or 3. Have had several that I like and a few I didn't. So now I know what not to get. There are many choices of fragrances to choose from. To try out ones you've never tried or ever heard of. This is a great plan. I highly suggest it for those who don't know the fragrances that appeal to you. Trust me you won't regret it! Sorry wrote this review at work so I can't add any pictures. 6 month member!

It's Scentbird said that my fragrance got delivered into my mailbox but it never did it was not in my mailbox I still have not yet received my order that I've already paid for. I'm leaving this review because I can't seem to be able to get any help on their business phone... I don't know what else that I can do... I honestly wouldn't even give 1 star feedback. Sorry very disappointed.

Absolute sham of a company. Subscribed in early November only to see my first month's shipment as "processing" but no actual product delivery. I received no email updates, nothing, but they sure took my money. I submitted a dispute with my credit card and received a refund, thankfully. This company should do the right thing and halt all orders if it cannot fulfill them.

I really love this whole business model. I don't use perfume super often, so its nice to be able to get smaller portions that I know will last me a while. The website itself gives a lot of information about each scent and it really helps me pick out some wonderful perfumes.

The only thing I don't really like are the new cases. The old ones works amazing, and felt sturdier. The new design is made of plastic, the plunger gets stuck, and its less secure, so I have had the spritzer move so it can get pressed in my purse.