Scentbird

The money, though? That was charged immediately, as expected.

After seeing the ads on Instagram for months, on July 22nd 2024 I *finally* took the bait and purchased a monthly subscription. I selected my first scent right away, and I was charged for the transaction. Lovely, I thought to myself as I expected to wait 10 business Days. (I'm in Canada)

Those days passed, and my order hadn't even shipped. I contacted Scentbird support on August 13th, 2024 16 full Business Days after my purchase.
"Your order is processing and will reach you within 10 business days"...hmm OK, cool.

Today is August 23rd, 2024. My order is still processing, and the thought of my perfume shipping is but a faint glimmer on the horizon. I have emailed support again asking for a full refund and cancelation of my subscription. To say I'm disappointed is an understatement.

Buyer beware!

My daughter purchased a six-month subscription as a gift. I set up a profile that only allows me to access the site to purchase stuff off the site. My daughter said it should come with one fragrance per month as part of the service - nowhere on the site could I find that benefit. So, I chatted with customer service and received some canned BOT response relevant to an unrelated topic. Rating this site on a scale of 1-10 - "ONE" I feel bad for my daughter as this would be a thoughtful give if the company was legit.

Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers.
Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price.
I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online.
I recommend!

I've tried some other perfume subscription boxes and prefer Scentbird. They don't have as many niche perfumes as I'd like, and hopefully, that changes. The overall experience is the best due to the aesthetics, packaging, and the little details like the labels; even the samples outside the case look nice when displayed in a glass container. You can tell that everything was thought out. All the perfumes I've received have smelled good; some smelled "off" from other companies. I guess my only request is more niche or even borderline perfumes, which is why I'm giving it four stars.

They take forever to ship your order, waiting about days for my little scent, plus they charge $10 to subscribe then another $10 for your order plus shipping and handling.

I really like the option to buy a small bottle of good smelling perfume and that you can easily pause your sub. It is nice that you can pick for different months in a queue. I am pretty satisfied.

I will never choose another website to order perfume or cologne Because of Scentbirds great prices, high end quality, wide variety, on point descriptions, fast service and over all easily navigated website is what has me completely satisfied as a consumer! What more could I ask for?! Thanks Scentbird!

Package Saud it was delivered and no package in mailbox I sent an email saying I did not receive the package and 2 weeks later I have no gotten an email

I started using Scentbird in November and they stopped sending product out in February reached customer service twice telling it was fixed and didn't get anything in March either but credit card been charged ….
Trying to cancel and get message error at the end

I never received my order. I tried to contact company but only bots available and cannot answer my questions. They do not have live agents. Money lost, Product lost. Very unhappy 😡 Of I could give 0 stars I would. Please be aware.

I had my Scentbird account for almost a year, the service was okay, but very expensive. The reason I had my account for so long is because they make it so difficult to cancel. Additionally, I use anonymous emails for each subscription, and as soon as I cancelled my subscription, I started receiving very convincing scam emails to the address that was only ever used for Scentbird. So, that leads me to believe that once you cancel your subscription, they sell your information. Scummy company, I highly recommend you avoid them.

I didn't realize that my old address was still on the site. I asked them if they could forward it to the new address and Ron had said yes, we'll send it. I then was like ok, let's just cancel this month's.

He SAID OK, IT HAD NOT BEEN SHIPPED OUT YET.

I found out 2 days later that the package was sent out to the WRONG ADDRESS. I contacted customer service who refused to refund my money and insisted on sending it out to the new address. I didn't want it anymore.

Because they were incredibly frustrating, I decided to cancel the service.

THEY CHARGED ME FOR SOMETHING I NEVER GOT.

THEY HAD AGREED TO CANCEL IT THIS MONTH BUT SENT IT OUT ANYWAY.

HORRIBLE CUSTOMER SERVICE.

I had a subscription to Scentbird for 4 months, but wanted to cancel. Trying to cancel through the app takes you to a page that asks you to give the reason for the cancellation, but the page never fully loads making it impossible to complete the cancellation. Using their "Contact Us" link just takes you around in circles. There is no customer service phone number to call. The only number I did find was answered with an automated message stating there is no customer service via phone. Eventually I had to go through my third-party payment program and have them cancel the recurring payments. Sure, it was a fun little package to get every month with perfumes I would probably never have tried, but absolutely not worth signing up for given the difficulty to connect with customer service or cancel the subscription.

My first order was $28 with the conversion from USD to CAD. I thought ok, a little pricey but not too bad. My second order was $47! Their excuse was BS! If you are Canadian, it is so not worth the price! A total waste of money! I rate this App 0 Stars but you have to give it at least a 1 star to post your review. 2 thumbs down 👎🏾

Just like the tin says. They deliver what they say. Products are nice, though your mileage may vary. They are scents, after all, so it's a process of refining what you like and do not like. One minor complaint is that they sometimes forget to include the little info card telling you about the scent. Rest is pretty positive, though.

Decided to try scent bird amd the first months was 8 USD, and to upgrade for the first month it was and additional 12 USD. I chose 3 scents one being an extra 10 dollars. After I checked my account I was charged by them 3 separate time adding up to over 70 dollars. I immediately reached out to cancel the subscription and be refunded and after 2 days they finally responded saying it was to late and they had shipped the order. They didn't ship the order until the next day. They also claimed I had ordered 2 premium scent and apparently the premium 3 scent deal didn't apply to my account. I asked them for an actual bill to see how they broke down the charges and I haven't recieved any response from them. So for 1/10 customer service and incredibly misleading pricing

My subscription was supposed to be $7.99 a month or something like that, when I look at my bank statement they've been charging over $18 for months. And this last time I didn't even receive my order. The perfumes are nice but it's not worth it if you don't want to get scammed

I never got what I ordered. Like when the package came... It's empty. Empty!😡. I have ordered before and got what I ordered. What happened. I'm very upset.

JUST DONT DO IT. I HAVE SENT MNO LESS THAN 5 EMAILS TO SUPPORT TO CANCEL MY SUBSCRIPTION. EVERY MONTH, I STILL GET A PERFUME I HATE. TODAY I JUST GOT ANOTHER ORDER AND i WAS SURE IT WAS CANCELLED THIS TIME. THERE IS NO PHONE NUMBER TO CALL - ISNT THAT CONVENIENT? I STILL AM NOT CANCELLED. I ACTUALLY STARTED A CHAT WITH SOMEONE BUT THEY MYSTERIOUSLY WENT SILENT. ISSUE NOT RESOLVED.

There are no cancel button on the website. They tell you to call them customer service team, but once you click on the link, it just link you to the same page. What a joke!? I have to report lost credit card to cancel this $#*!! Never buy this product. They said you can cancel ANYTIME FXXKING TIME! What?! Yea, if you can reach them. It is a fxxking joke.

The Fragrance are all cheap, I swear knock offs! They don't come with the brand label! I tried a couple hoping it work out. On package never arrived. I contacted them by email, they said they would resent me a new one, I said no, I want a refund. They said no. But I didn't even get it and you had to reprocess the order. Save your money! Honestly crooks.

Money has been taken out of my account twice and I am yet to receive any product from them. You can never reach anyone to talk too and its all robotic games on a chat and the email, and they never return phone calls

This is a great way to build a nice array of perfumes. I receive two each month. There is a vast array of scent styles available. My only dislike is that they send you one, really awful looking case. Gray plasticy thing. You can only purchase a different one at a high cost. To me, one should be given each month in a seasonal color. They charge a lot for these cases! It's just a cheap, plastic cylinder which would cost.50 cents to make. Because the scent vials have a unique shape you can only buy from Scentbird. Almost a deal breaker for me. It's hard at first to get the hang of spraying the perfume. I recommend Scentbird to friends and have given gifts that were well received.