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Scentbird has a rating of 2.4 stars from 983 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scentbird most frequently mention customer service, credit card, and phone number problems. Scentbird ranks 20th among Subscription Shopping sites.
This company responds to reviews on average within 8 days
Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers. Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price. I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online. I recommend!
I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.
Joined over a week ago, was suckered on with all there ads like most others were. First order still hasn't shipped been over a week, there website says would take no more then a few days. Over a week my status stays at" Processing" and does not move from that. I wrote to company and got the same generic useless reply as all the other unsatisfied customers, "were sorry, our warehouse moved and we're behind". Duh, really, why not say that on your website( Maybe because they feel if there honest, nobody would join. May be a good company once they get it together, right now it's a total mess, you've been warned.
My August month leaked out the top of the spray bottle. Ive tried to get intouch with a customer service representative but no luck, no return on emails! I like what your company is doing but what happens when mistakes come into play like mine! Please C. Reid Jr. @*******@yahoo.com
Hi Cyval, I'm truly sorry to hear about the incident. Kindly email us directly at socialsupport@scentbird.com and we'll get everything resolved today. Thank you!
I recieved a gift what a pain sent me female scents when male the email was confusing and hard to figure out pop up blocks and how why it works all aweful $#*!ty gift nothing but frustrating and crap do not do this unless you hate someone
Hi there, as a subscriber with Scentbird, you'll have full control of what you will receive in each shipment when you add items to your queue! ❤️ If your queue is empty, we send Fragrance of the Month: Perfumes for those who chose gender settings: Female, and Colognes for those who chose: Male. We'll gladly check your account settings for you and make things right. As well as send you a courtesy replacement to make it up for that perfume you got. Please contact us via socialsupport@scentbird.com or Facebook PM, we're here for you!
I have enjoyed my new scents they always alert me on when they coming what scent I will receive and on the date of shipping n when it arrives at my address great business n I appreciate n advice everyone to try
Products used:
Perfume
Thank you for your love and loyal support, Tammy ❤️! We're thrilled to hear that you enjoy trying out the products that we offer.
People, if you ever try to cancel, trust me when I say there will be glitches, problems, disputes to the disputes... you will have to close out your credit card altogether to get them to stop charging. $173 down the drain. Gone.
Hi there, we're sorry to hear about your experience. Please email us at socialsupport@scentbird.com and we'll get everything resolved today. Thank you for bearing with us!
I am so glad I stumbled across your site, because of all the obvious reasons like being the one who can tell what that smell is, but also having a way to connect with everyone on the face of the earth. I am somewhat new to this so I did a little bit of research on the way it got started. And that made me respect the company so much more.(Great Job). People forget or we take for granted the other scentcess thats what scentbird has done for me is rejog my memories from the good ole days. And now we're making better forever memories. I know it sounds cheesie but thanks again
Thank you so much for the amazing 5-stars, Brandon! ❤️ I'll definitely forward your positive feedback to the team to let them know to keep up the great work.
I have been using Sentbird for about 4 months and I am not disappointed. The perfumes smell last on me all day and the bottle lasts me longer than I expected I usually use scent bird bottle everyday. I am always excited to get a new perfume personalize how I like my scents.
Hi Yosse, we really appreciate your positive feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you for sharing with us and the community!
A great subscription service for trying scents you've always wanted to. Or for new ones on the market you want to try before you spend the big money on the bottle. These scents can transport you to another world. They can make you feel rich and exotic, no matter your budget. They come in delightful glass bottles you can purchase colorful cases for. Easy to transport. Very handy for your purse on date night or your suitcase on vacation. They have a quiz you can take to help select a direction and give you recommendations. I love getting the package in the mail! They also sell niche & top brand skincare, also lotions, facemasks, lipbalms, body butters, candles. Great gift options. It's just a fun way to elevate your mood and your day. I really enjoy my subscription and I highly recommend. Customer service is wonderful if you have any problems. Try it at least once... I think you'll be happy you did!
Thank you for your love and loyal support, Martha ❤️ We're thrilled to see this wonderful feedback and hear that you enjoy trying out the scents that we offer. Here's to an exciting fragrance discovery journey with Scentbird :)
Was a member for 3 months - 3 whole months, got charged for everything but never received a single shipment. Can't contact customer service or the company even with a lawyer. Do not subscribe to this scam - only a matter of time for the company to go out of business.
Oh no Jakob! We’re sorry about this-- we’d like to take a look into your account and see where we went wrong. Would you mind emailing socialsupport@scentbird.com? We value each of our subscribers and you should have definitely received your fragrances-- this isn’t something we take lightly so we hope to rectify this situation.
Scent bird started out really good, until they missed a month, and didn't send on of my birds and continued to charge me for it. They on have zendesk help, no email, I submitted a ticket and not a single person from scentbird has reached out. I'd go to the BBB but it's not worth the $30 I was charged and missing scent. Thanks but no thanks.
Scentbird has been good the only issue I have is when you take out the payment on the 5th I have to wait until the end of the month to receive my product. There was only one time when I got it in a week or so after payment.
Hi Kriss, thank you for your honest review. As a subscription-based company, we have to operate on a fixed schedule which bills on the 5th of each month. Sorry for any inconvenience this may have caused. As noted on our website, recurring subscribers can expect their package to leave our fulfillment center 10 business days after billing (please add shipping time from here). Rest assured that we're working on improving our shipping times and will certainly use your feedback to better our service. Kindly email us at socialsupport@scentbird.com if you have any questions or concerns. Thank you for sharing your experience, I'll definitely pass it on to the team.
I love this company! I can't believe there is as many bad reviews as I've read! The scent is spot on. And for 14.95 a month you can't beat it to try or basically sample the scent. I'm sorry everyone else gave a bad review however I happen to love you Scentbird! I wish you guys would send me PR to review on my YouTube channel. My Makeup Channel. Keep flying little birdy
Hi Jessica, thank you so much for your love and support! We are so happy to hear that you're enjoying your Scentbird experience! :) Please check out our blogger program here: https://www.scentbird.com/blogger or email us at socialsupport@scentbird.com and we'll forward your request to the marketing team. <3
They debited my account twice this month after I canceled my subscription over a month ago. I've sent emails and have not received a response. Today I received a dreadful scent that I would have never chose for my worst enemy. I will be contacting my bank to report fraudulent charges. Do not waste your money with Scentbird!
Hi Amber, we're so sorry for the frustration this has caused but we thank you for letting us know! Sorry to hear your experience wasn't a great one :( This response may already be months late, but we are doing our best to have all past and present customers get their concerns resolved in order for us to improve and grow as a start-up company. At this time, we can positively say that we have improved our communication process as we now have dedicated teams to each of our support channels (email support and social media). We were a very small (but quickly) growing team back then but we've been actively working on improving our shipping processes and communication for the last few months. We do hope that your issue is already resolved at this time. Rest assured we will take this as a feedback and pass it on to the team. Feel free to reach out to us at socialsupport@scentbird.com if you need any help. Thank you for bearing with us!
I have never been so happy with a subscription service before in all my life, which is why I am taking the time to write this review. I cannot afford to buy full bottles all silly-nilly when I am not sure if I like the scent. Now I have multiple favorites that I cannot wait to buy!
A perfume discovery journey with Scentbird is like no other! We're happy that you chose us to be part of it, Gina ❤️
Worst company ever. It's pretty messed up that some people get their fragrances and yet so many others just get jerked around by their horrible customer service. They make you email them 1000 times and give vague responses if they even do answer. They don't have a customer service phone number on purpose. Also? Go look them up on the BBB (better business bureau) website. Almost 1k complaints, a big fat F rating and even a huge warning from the BBB saying they're a bad company
Hi Tracey! We're so sorry to hear your experiences with us have been less than stellar. We've been experiencing shipping delays due to some issues we've been facing with our distribution center. However, this does not excuse the inconvenience caused and we truly apologize. As a growing company, we're actively working to improve our shipping processes as well as communication and we'd love to make this better for you. Email us at socialsupport@scentbird.com
Do not use this company they will not only not give you your product that you ordered they will not deliver it they will make up many excuses you will never hear back and if you do it's a customer service representative who repeats the same thing over and over you cannot get a refund so therefore you are out of services out of time and you have nothing to show for it do not use this company.
Hi Melinda, we're truly sorry to hear about your unpleasant experience with us :( However, we're actively working to improve our shipping processes and communication as we'd never charge customers for products that won't be shipped. Rest assured that anyone who places an order with Scentbird will receive it. If for some reason they do not receive the order, we send a replacement or issue a refund. We also hope that all of your concerns are already resolved but if not, we're happy and available to help via email (socialsupport@scentbird.com) and social media. Thanks for bearing with us!
Im in love with all my fragrances, this has been a journey that I used to be the girl on the outside looking in. Perfume is so expensive. This has given me the oppotunity to look good and also smell good too. I'm impressed with this site and all their illustrious smell goods.
Tip for consumers:
#Getyoursmellon its worth the try.
Products used:
All fragrances Burberry, almost single, juicy couture etc. Just to name a few
We're so happy to hear that you're enjoying your subscription, Raushanah ❤️ Thank you for sharing this!
If you like being angry and frustrated, then Scentbird is for you. I sent them an email because they charged my account twice. It took them a month to reply and of course I got some lousy excuse and still never received my credit.
I've been with them about 4 months and never was my order on time but my account was charged on time.
I have closed my account, I'm done!
H Stanley! We’re sorry to see you go and we completely understand your frustration! This is the opposite experience we wished you to have and we’d love to make this better! If you ever decide to give us a chance in the future, let us know by emailing socialsupport@scentbird.com.
I absolutley love scentbird, i recommend it if you like to buy smell good stuff. You choose what you want to try every month you can change it. It's more then 30 day supply, if you don't like the scent your not stuck with a full bottle. No money wasted!
Thank you so much for your love and for your 5-star review, Cindie! ❤️ We're really pleased to hear that you're enjoying your experience!
Love love love them, they truly stand behind their customers, I had a damaged bottle, they shipped me a brand new one within 2 days and then did a follow up. They are affordable awesome, and I 100 percent recommend everyone to try them,
Hi Chelsey, your review means a lot to us and lets us know we’re on the right track! Thank you so much for your positive feedback. ❤️
Billed and then my two choices were to be shipped and got a notice as shipped. A month later they said both were out of stock and would I like some garbage I would not want as a replacement? How hard is it to buy a bottle and then split it up for customers? Scam and they kept my cash!
Oh no MC! Our inventory is constantly changing and we're truly sorry that your choices were not sent. We can definitely take a further look into this and we'd love to make this better for you. Please email us at socialsupport@scentbird.com!
I love my fragrances that I get each month but I just don't like the fact when u see all the beautiful cases that are advertised that everyone ends up with their first case being a boring white case and in order to have a colorful case you have to pay for them. I have a lot of friends that receive Scentbird in the mail and our first carrier case is white.
Hi Patricia, thank you for your review. We're very glad to see that you're enjoying your fragrances! You are correct, though, all subscribers only get a free case (Pearly White for Women and Signature Black for Men/Previously Silver for everyone) in their very first shipment. Our team is doing their best to have the best environmentally friendly packages as we already started it with our cases. That's why we have lessened the production of the cases. But you can always purchase a colored fragrance case separately in the Extras & Cases under Fine Fragrance Tab. We'll definitely forward your feedback to the team. We appreciate it!
I upgraded from one perfume to two in August, which I was charged for that day instead of the normal billing period. Its September 22nd and I still haven't even gotten an email saying my package is on the way. Before this they were quite prompt, and I usually had my order by the middle of the month.
Other than that, the perfumes are great and I always look forward to getting them. The fact that this month is taking longer than usual is kindof a let down, though.
I opened the subscription last year to buy a cologne for my husband, then promptly closed my subscription. This year for Christmas I reopened the subscription and went to rebuy the same cologne (Fierce). However, this year it was not in stock. So I went to close the subscription and it wouldn't let me! I was already roped in and had to take whatever weird perfume they wanted to send. I got some awful dirty coconut perfume. I wrote to them to try and stop the shipment, or at least send something better, but they said it couldn't be changed. So I figured I'd send it back once I got here, but they're not allowing that either. There's no returns / refunds at all! This company is awful.
Tip for consumers:
They'll send you what they want to from your "likes" list. So make 100% sure it's something you're going to want not just saving to look at later or whatever.
Products used:
Perfume was sent and I won't use it
Hi Erin, very sorry to hear that, because you absolutely could choose whatever you wanted to get in your orders. Rest assured that as a Scentbird subscriber, you can control your queue and the items you receive ✨ We do send out fragrances from brand names if you choose them and add them to your queue ✔️💯 You can modify and organize your queue to your preferences by simply adding items to the slots in it ❤️ We also offer (1) courtesy replacement for disliked scents 😊 So, if you’re interested, please contact us at support@scentbird.com so we could assist you further 🌸 And if you wish to cancel your subscription, you can always do it via email or our social media channels.
I thought scentbird was absolutely great until I went to cancel my service. There is no option to do it on the website, you have to email them directly. They emailed me back and said it was cancelled.
A month later, I still received the monthly package from them! So I emailed them again, trying to get it cancelled and refund the package. After some back and forth, they essentially told me that they would not cancel the service until three months out. I don't want three more months of charges/packages, I wanted it to stop a month ago! They would not give me a refund and would not cancel until three months out, they just told me that their service would pick scents that I would like based on past preferences.
I am thoroughly annoyed with this company.
Hi Taylor, I am truly sorry about your unpleasant experience with us. Our cancellation process is in no way meant to be tedious or difficult. We do ask our subscribers why they wish to cancel their subscription, only to see if there is anything about their experience that caused them to cancel that we can rectify. In the last few months, we have made a few changes to our cancellation process to make it much more straightforward, so that customers can complete a cancellation on their account without having to contact customer service.
We apologize again for the trouble!
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
Hi Joel! Thanks so much for your feedback and we apologize your experience with us was less than stellar! First orders are to be shipped out within a few days and we're sorry if this was not the case. However, as a growing company, we're working diligently to improve each of our processes. We hope that since leaving this review you’ve received your fragranced and loved it’s scent!