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Scentbird has a rating of 2.4 stars from 983 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scentbird most frequently mention customer service, credit card, and phone number problems. Scentbird ranks 20th among Subscription Shopping sites.
This company responds to reviews on average within 8 days
Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers. Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price. I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online. I recommend!
I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.
I love this site! It's great for me doing the majority of my shopping online. (Also perfect now for ppl shut in with this pandemic situation). For me it's hard to visualize what the scent will be like based upon the notes and descriptions given by the seller... I love perfume but HATE the thought of wasting money on buying something im thinking I'll like but when I get it, I HATE IT. Scentbird takes all the chance and guesswork out of the picture for you. For a minimal price every month you choose the scent(s) that you THINK you may like. And if you don't you've only spent about 1/6 give or take of what you would for the full size product. To me this is absolutely perfect! I've even"upped" my monthly shipment from one scent to two. This plan gives you even more savings. I believe they also have a 3 pk plan available. I'm so glad i decided to JUMP and join the club! I love it
I pay a bimonthly fee to receive bimonthly fragrances. I have been doing this for months and have yet to receive ANY perfumes or scents. Absolute sham of a company. With I could get my money back but even after contacting an associate I cannot get anything sent to me, no money back, AND I can't cancel my subscription. Worst thing I have ever spent money on hands down.
Once you put your credit card, they will force you to take the first order and they'd be no way of going back even you cancel immediately. They send you a scent of their choice (smelled nothing like the quiz I took), they sent me ASH which smells so cheap and it's giving me a headache. I would have never bought it in real life.
Tip for consumers:
Do not put your card info if you're not sure about whether or not you want to try the service.
You will not be able to chose the scent you want to be sent to you.
Honestly not worth it.
Products used:
None
Zara, so sorry you didn't like the first fragrance you received! Kindly note that with Scentbird, you're free to choose fragrances for your orders by placing the scents you're interested in in your queue. In case if you left your queue empty for the month, in that case, we'll send you a Fragrance of the Month. And using Scentbird you've got help via scent quiz, smart suggestions, and your favorite notes to pick the perfect fragrance for yourself! We also offer (1) one-time courtesy replacement for disliked fragrances, so if you're interested, reach us out via Instagram DM or Facebook PM and we'll get back to you immediately! Also, rest assured that our Team is also here in assisting you in canceling your subscription if you're interested!
I adore the ability scentbird gives us all for just a few dollars a month to try new & exciting scents & also grab some of our classic favorites as often as we want! Now I look forward to people asking me 'what are you wearing' - which I get that question on a daily basis! Thank you Scentbird!
Thank you so much for your 5-star review, Denniece! We truly appreciate you ❤️
They charged more on my 1st month. It was supposed to be $7, then next month, $16 if I wanted to keep my subscription. They charge $28 total on two separate transactions on the same day. I emailed, and they won't respond about it. I dislike that we can't contact them via phone. This is highly unacceptable. I hope people leave this company. They don't deserve business!
I attached the email I sent them and their response, along with my bank payment taken out from them. Good luck! I hope this helps!
Hi Nicole, sorry that our billing caused that much confusion. We see that you subscribed with us and paid $7.06 for your 1 product/Monthly plan. It costs $16.95, but you received a 60% discount. The same day you decided to upgrade your plan to 3 products/monthly one. It costs $37 a month, so our system automatically charged you an additional $20.85 to cover the cost of this new plan. Because you paid for 3 fragrances, instead of 1, you received 3 fragrance vials on February 15th instead of 1. In our efforts to be transparent with our subscribers, this info is displayed on our website, checkout page before you pay for the service & our FAQ page. It looks like our Agent Julie clarified everything about your billing on February 25th via Instagram DM. Feel free to message us via support@scentbird.com if you have any outstanding questions and queries. We're here to help you!
Initially thought this would be a great subscription, except any decent perfume comes with an additional $10 charge on top of the $150 you pay for 6 months. Then they failed to communicate the renewal date and amount and just charged me! I contacted them with hours of the charge asking that they cancel and refund but they refused to refund me, oh but sure we will cancel for future! Effectively guaranteed I will never use them for myself or as a gift. Way to burn bridges guys!
Tip for consumers:
Don't sign up for a subscription!
Products used:
2 scents for 6mos
Hi Susan, sorry to hear that your experience with us wasn't as great as it could've been! Kindly note that all Premium fragrances have an upcharge cost to them. In order to be transparent with our customers, a notification is displayed prior to you adding such Premium fragrance to your queue and you have to OK it in order to proceed further. Once you confirm that you're ok with paying extra for such fragrances, our system charges you for such fragrances automatically. But, we make sure that our customers get better deals at www.scentbird.com than those they'd get from a conventional store. In case if you don't want to be charged extra, you can just add non-premium fragrances to your queue. In case if you don't want to be charged for the upcoming month, you'll need to cancel your subscription prior to the cut-off date (one day before the billing date). Let us know if you have any questions, we're always available via our social media channels. Thank you :)
I love sampling different fragrances! Scent Bird offers such a huge variety of scents to test and purchase. I really enjoy the size and packaging, so pretty! I stopped purchasing fragrances for myself, but now, it's all about me. I love it! My only drawback is that I wish they arrived the first week of each month.
Tip for consumers:
I only had one sample bottle that wouldn't spray correctly - Dolce & Gabbana, Pour Femme.
Products used:
Fragrances
Hi there, we are delighted to receive such positive feedback from you! Our dedicated team works tirelessly to ensure that our customers' expectations are not only met but exceeded. It is incredibly rewarding to know that we were able to do just that in your case, and we appreciate you taking the time to share your experience with us and the wider community ❤️. Thank you for your support! With regard to the delivery dates, it's possible to make changes to your processing/billing dates, so that monthly orders are delivered at the beginning of each month. Email support@scentbird.com in case if you want your account to be arranged that way.
I ordered a monthly subscription for my wife for Christmas and so far she has not received anything and they will not respond to my messages. I couldn't post without giving them at least 1 star and they don't deserve it.
Tip for consumers:
The took the money out of my account. Didn't send anything and have not responded to any messages.
Products used:
Monthly perfume service.
Hi Vince! I'm really sorry to hear about this experience.😟 That's definitely not what we're about. Please email us at support@scentbird.com or a direct message on Instagram or Facebook, and we'll make this up to you, get your wife's subscription on track, and make sure you're not incurring any losses at all.🫶
I like fragrance, but I HATE buying large bottles… I could count on one hand how many times I've used an entire bottle up. My fragrance changes depending on the weather, the occasion, my mood… many things. There's nowhere near me to try fragrances ahead, so I had stopped buying any. I really enjoy Scentbird suggesting scents that may fit my profile, as well as scents that I may like based on other scents. I have discovered some fragrances that work very well for me. Two of them I liked so much I bought a full bottle! Shipping is quick and tracking is spot on. The metal cases that hold the fragrance vials fit easily into a purse or pocket, and the unique "twist" design to open ensures they don't spray accidentally.
Tip for consumers:
The vial cases seemed like a possibly unnecessary splurge to me at first, but once you have a few scents it’s worth it to purchase a few cases to help ID the fragrance you want quickly. The starter case is a pearl white color and at a quick glance blends in with the cardboard tubes if you keep vials in the shipping tubes.
Products used:
Fragrance vials, additional vial cases
Hi Beth, we really appreciate your 5-star review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you for sharing the beautiful photo of your cases too! ❤️
My first and was my last months fragrance subscription. Was destroyed. Entire month sent email for replacement. Never got response next month subscription was fix to be sent. Cancelled. Why should I pay for another month when they can't even get first right are respond back. Finally got response but still waiting on replacement. This company sucks. If they refunded my money and gave me three free months. I would still feel cheated. Scentbird can suck my you know what
Hi Michael, very sorry that your experience with us wasn't as smooth as it could've been. Unfortunately, due to the policies, we have in place, we can't refund payments for the orders that were already shipped out. However, rest assured that we always send out free replacements for damaged/leaked/missing orders. In case if for some reason you haven't received the promised replacement, our Team is always available for further assistance in making sure you receive what was expected. We're always available via email support@scentbird.com or via our social media channels. Please feel free to reach out any time.
I thought id try them. I like how u can choose ur faves and ones u want to try and they send only those. So ur not paying for what u didn't want. Ive received samples of what ive owned and loved plus what ive wanted to try. For the price, its really not bad. U can try new fragrances ur Interested in before spending over 80 on a whole bottle. I definitely recommend scentbird to anyone into perfumes. Pay 15 to try before u buy. And if ur like me, u dont use perfume everyday, and when u do, just do a spray or 2,1 sample bottle will last months bc you get a new one to switch it up. Its been 5 mos since i started, wear perfume most days and all my little bottles are still either 1/4 full or 3/4 full and i havent been unsatisfied yet. Im sure if that happens they will make it right. Definitely worth a try. U smell like a million bucks everyday and all u paid was 15. Just give it a try, u can cancel whenever
Products used:
Dolce and Gabbana, Marc Jacobs, Burberry, Confessions of a Rebel.
Thank you so much for your 5-star review, Kris! We really appreciate you and your comment ❤️
I was charged 17 dollars unknowingly, and they have refused to give me a refund. This company is very deceptive in their pricing. I have been speaking with their support staff to no avail. The bot they initially responded with, didn't even get the context of my email correct. It said something completely unrelated to my issue. Avoid.
Products used:
Perfume
Hi Ris, thank you for your feedback. Kindly note that our service is of a recurring nature, so all of our customers get automatically charged for as long as their subscription is active. Rest assured that you can indeed terminate your subscription if it no longer meets your needs 💯. You have the option to contact us via email at support@scentbird.com, or you can send us a direct message via any of our social media channels ✉️. We'll gladly take care of everything for you 💕
I've told them to stop keeping my card info, but went around and kept charging other cards. Overdrafts my account. Illegally taking money from cards I haven't even used there. They have a bullsh*t customer service, Through email. Garbage
Tip for consumers:
Horrible customer service.
Products used:
None sh*t is garbage
Hi Derrick, very sorry to see you feel this way about our service! Please allow us to clarify 🙌: our service is of a recurring nature, and we charge customers for as long as their subscription is active ✨ In order to be transparent with our subscribers, this info is displayed on our website, checkout page, and FAQ. In case if you don’t want to continue your subscription, you’re absolutely free to cancel your subscription with us: yourself via mobile apps or with the help of our Team: via If you have any DMs on our social media channels or email: support@scentbird.com. We'll be glad to assist you further 💌
For someone like me who is obsessed with perfume and always smelling good this is the perfect set up. They take money out of my account once a month, and it's not that much (I get 2 fragrances). I love that I get to pick all my fragrances ahead of time but can go back into my queue any time I want and change things.
We are so grateful for your kind words, Beth. ❤️ Thanks for sharing your review with us and the community!
Very disappointed, the perfume smelled ok but lasted all of 10 minutes. Scent did not linger on clothes or body. Sad replication of the True genuine perfume sold under. Disguised as name brand, but doesn't deliver.
Hi Lesley, so sorry to hear about your experience! Kindly note that scent longevity always depends on your body chemistry and physical activities for the day. We're solely a retailer and partner of the brands that we offer. Our products are 100% authentic and we do not do anything to compromise their quality. Rest assured that we offer (1) one-time courtesy replacement for disliked fragrances! If you would like our assistance in the future, please email us at socialsupport@scentbird.com and our team will respond to you shortly. Thank you!
I was supposed to receive 2 or maybe 3 packages and am on an automatic delivery withdrawal account and have not received my items. I ordered an additional set as well that never came and it was called the luxury set or baller set. I am depending on these items. Being injured at work is already a shot to the pride for anyone. Especially for me. Please remedy this situation and give some reason behind all of this. Something complimentary is in due order. That is how I feel and what I believe.
Aw, we're really bummed to hear that, Nicholas! 😔 Don't you worry though, just shoot us an email at support@scentbird.com or DM us through our social media channels, and we'll jump right on it to sort things out for you. Your satisfaction is our top priority, and we're here to make things right! 💕
I originally had a subscription that was never delivered to me for 2 months. They didn't respond to my emails (only way to contact), and so I emailed them again to let them know I would be cancelling and disputing through my CC company and they sent me the instructions to cancel. I also ordered sample sized scents and my order duplicated somehow. I have sent them 5 separate emails and have disputed through PayPal now. These people are crooks and impossible to contact. I Guess this is how they make their money. Lesson learned.
This situation surely sounds concerning, Cierra! Could you kindly contact us through our social media channels? This will allow us to conduct a thorough investigation and get to the bottom of things 🙌 We want to assure you that we take every order seriously and ensure that customers receive what they paid for 📦. If any orders go missing, we are more than happy to provide free replacements. We're eager to resolve this issue and make things right for you 😊
I have been receiving my monthly Scentbird sub and I could not be more happy to spend $15 a month! You do your scent profile and pick it out your scent! They also have makeup and candles you can add to your monthly sub. Who doesn't love to smell beautiful with designer fragrances like Gucci, Versace, Marc Jacobs comes in a beautiful compact with your monthly perfume choice. I love this service because I'm very into designer fragrances and this provides me the opportunity to wear new fragrances and not the huge bottle commitment for a large amount.
Hi Melissa, thank you for your love and loyal support❤️ We're thrilled to hear that you enjoy trying out the scents that we offer.
For such a popular company. Why is there no way to reach representative. I've seen smaller companies with a remedy for this.
I was charged 3 times for one scent and bot emailing me back about cancellation of my subscription. Not what I needed assistance with.
Why is this so difficult to solve. I was charge $9/$10/$21 why?
How is there no one to fix this issue.
I can't imagine the retention of this company.
Please issue a refund of the unauthorized chargers so I can be on my way
Hi M, I see that our Customer Support agents provided assistance on the same day you reached out to us, specifically on May 20th. Your subscription was initially for our 1 product/Monthly plan, which you availed of at a 50% discount. As a result, you were charged $9.22 (sales tax included). Subsequently, you upgraded your plan to our 3 products/Monthly option, which costs $37. Consequently, an additional charge of $21.83 was applied to cover the cost of the new plan. One of the fragrances you selected was a Premium scent, which incurs an extra charge of $10. Hence, you were charged an additional $10.89 including sales tax.
To ensure transparency with our customers, we display a notification prior to adding Premium fragrances to your queue. You must confirm your acceptance of the extra cost to proceed. Once you confirm your willingness to pay for such fragrances, our system automatically processes the charges. Please be assured that we only process the fragrances that are in your queue.
After our agents clarified the charges, you expressed disinterest in upgrading your account. Consequently, we downgraded your plan and refunded the second charge back to your card.
At present, we do not have a dedicated telephone number for customer support, as we are still a small but rapidly expanding team. Email support is our primary mode of communication to ensure that we address each inquiry with care. If you require any assistance, please feel free to email us at support@scentbird.com.
I liked the idea of receiving new colognes every month, but for a total of $33 cad i dont think its worth it. The only way to cancel the membership is to email them, but they still havent responded after three attempts. Do not subscribe to scentbird as u wont be able to cancel ur membership.
Tip for consumers:
Respond to your customers
This doesn’t sound right at all, Saad 😬 as our Team always gets back to each and every query we receive from customers. Could you please send us a direct message via any of our social media channels so we can look into it for you? Thank you! 💕
I love that you get perfume based on your likes and profile, I never get anything I dont like and I can control in what order they come! Couldnt ask for a better company to experience with different scents without paying a fortune.
Tip for consumers:
Fill out profile so you get what you like
Products used:
Perfume
Thank you for your love and loyal support, Marlene ❤️. We're thrilled to hear that you enjoy trying out the scents that we offer.
I am so happy that I decided to try out this fragrance subscription site! I get a new perfume each month and have discovered multiple new favorites! Plus there are discounted add ons and sets offered throughout the year. I even bought my husband a 3 month subscription for his birthday and he's found a new favorite too
Tip for consumers:
Anyone who loves to try different fragrances
Products used:
Perfumes
Hi Susan, thank you so much for sharing your lovely experience with us and the community! Loving this colorful photo ❤️
The colognes used to have okay selection now it's just colognes they've gotten for cheap and are marking up. It's also almost impossible to cancel I tried cancelling before my renewal but I was still charged because their customer support couldn't check messages until it was in the "one day" processing step. This is bs as I contacted before and abided by their rules. Borderline illegal activities from their deceptive practices.
Tip for consumers:
BE CAREFUL SIGNING UP HARD TO CANCEL
Products used:
Cologne
Hi M 👋 We do send out fragrances from brand names if you choose them and add them to your queue ✔️💯 because we use customers' queues as a roadmap for what they are interested in receiving. In case you leave the queue empty, we send out Fragrance of the Month ✨ We offer a one-time courtesy replacement for disliked fragrances! + We highly recommend rating the scents you received so that our website gets to know you better. The more you rate, the better our website can provide you with personalized choices that you are likely to enjoy ❤️ When it comes to subscription cancelation, you can absolutely end your subscription if you decide it's not what you need anymore 💯 You can email us: support@scentbird.com, but you can also DM us via our social media channels ✉️ We'll cancel it for you on your behalf 💕
Placed my first order for a sample sized fragrance and noticed I was billed twice, once for the agreed amount ($8.50) and then again for $10. Turns out there is a teeny tiny black $10 in the corner of the screen for "premium" fragrances. It was not included in my total and was billed separately on my credit card. I contacted them to find out why the double charge and was ignored until I raised the complaint with my card company. Shady!
Tip for consumers:
Buyer beware.
Products used:
NONE
Hi VG P, really sorry to hear about your experience! It's true that some of the fragrances that we offer are Premium with upcharge costs to them. And in order to be transparent with our customers, a notification is displayed prior to you adding such Premium fragrance to your queue and you have to OK it in order to proceed further 👆. Once you confirm that you're ok with paying extra for such fragrances, our system charges you for such fragrances automatically. Rest assured that we process only those fragrances that are in your queue 🙌 In case if you don't want to be charged extra, you can just add non-premium fragrances to your selection. Our Team gets back to each and every email query they receive, and if you don't hear back from them within 24 hours, you can follow up with us via our social media channels: Instagram, Facebook or Twitter. Looking forward to help you out with any outstanding questions you might have 😊
I love travel size perfume so I knew I would like scent bird but I love this service. I get more than a month out of each vile which is fine by me because it means I now have a collection of scents to choose from. I have been using this service for several months and am finally close to finishing my first vial which means you get a lot for the money.
Tip for consumers:
Don’t be afraid to choose scents that are not suggested by the quiz
Products used:
Perfume
Thank you for your love and support, Megan! We're so grateful for customers like you! ❤️
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
Hi Kina! We're really sorry to hear you never got your orders. Anyone would be super frustrated by that.😔 Making sure your items arrive safely and on time is extremely important to us. If this hasn't been sorted out yet, please drop us an email at support@scentbird.com💌. We'll get this resolved for you completely!💞