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Scentbird has a rating of 2.4 stars from 983 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scentbird most frequently mention customer service, credit card, and phone number problems. Scentbird ranks 20th among Subscription Shopping sites.
This company responds to reviews on average within 8 days
Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers. Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price. I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online. I recommend!
I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.
Scentbird has a really great selection. Great way to try scents without having to spend a lot of money.
Great to have a fragrance menu in a world of all fragrance. Easier to find the best scents where there is way too many scents to test in the world.
Highly recommended! The experience and customer service is amazing and the fragrances are the best you can buy.
We are so grateful for your kind words, Jessica! Thanks for sharing your review with us and the community. ❤️
I love it they got so many amazing fragrance I love it every time I get a new fragrance just on how great they smell.
Products used:
Fragrance
Hi Liz, it's so great to see you're enjoying your subscription with us! We're really excited to have you in our community!
My husband loves it perfect match,,, I highly recommend it and would like more of it, I need it added to my que
Thank you for your love and support, Dionne! We're so grateful for customers like you! ❤️
They are a scam. They said you the product the first time and never said it back. I emailed them and they never responded.
Hi Felonie! Thank you for sharing and we truly apologize that your experience with us was less than stellar! Feel free to email us socialsupport@scentbird.com-- we’re happy to chat!
Bottle are always broken and wont spray, wont refund and wont cancel my subscription. Terrible customer service
Hi Angela, I’m sorry about the leaked fragrance and I understand how frustrating this is! Rest assured our Quality Assurance team is doing their best to investigate and to preventive measures to avoid fragrance vials from leaking during the shipment process. We also make sure that we provide replacements for leaked vials and we honor cancellation requests for customers who were having a hard time. We hope that your issue has been resolved but if not, no worries! You can email us at socialsupport@scentbird.com and our team will be with you shortly.
My order arrived broken. I emailed them for a replacement but I never recieved a reply. I never got refunded or a replacement.
Hi Kristen, I am so sorry to hear that your fragrance arrived broken. Rest assured that our quality assurance team is doing their best to make sure our packaging provides appropriate protection. On behalf of the team, I would also like to apologize for the fact that you have not received a replacement yet. I would like to make things right for you by arranging for a replacement vial to be shipped out for you. Kristen, please email us at socialsupport@scentbird.com so that we can ship your replacement package out today.
Scentbird is a company with great value and prices. Their service is great and the packaging is outstanding
Products used:
Fragrance
Thank you for your 5-star review, Artie! We're really pleased to hear that you're enjoying our service! ❤️
The colognes are awesome but it takes nearly three weeks to get my product. I never received my last shipment as it said it was undeliverable.
Products used:
Several colognes but never received the last one.
Hi Eric, thank you for your honest feedback. We're pleased to hear that you're enjoying your Scentbird fragrances! Rest assured that our team is working hard to improve our shipping times. We really appreciate you being a customer and we promise to keep bettering our service! ❤️ Meanwhile, we're very glad to assist you in locating your undelivered package. So, could you please email us at socialsupport@scentbird.com and one of the team will be with you shortly. Thank you!
Absolutely love scent bird has amazing smelling perfumes last about a month would definitely recommend
Thank you for your wonderful review, Lori ❤️ We really appreciate you!
All of my orders we're wonderful and very well enjoyed have no complaints about anything that was sent
This company has the most named brand fragrances at a reasonable price. Add an extra scent or two every month for even more savings.
Tip for consumers:
That if you add more items, you will get a better deal.
Products used:
I have tried several different scents now.
Thank you so much for sharing your positive experience with us, Tina! We're so happy to hear that you're enjoying your subscription :) If you would like our assistance now or in the future, please email us at socialsupport@scentbird.com and our team will respond to you shortly.
Very nice. Scent matches the original and is only $16 a month. They do not make it easy to cancel...
Hi Lester, we appreciate your feedback! Kindly note that the cancelation link is always available under the Manage Subscription tab of your account. And in case if you need any assistance with cancelation or any other issues, let us know by emailing socialsupport@scentbird.com. We're always happy to help ❤️. Thank you!
I like the choices and shipment options, however it took 2 weeks from my billing date paid until delivery
Hi Robert, thank you for sharing your feedback. We're pleased to hear that overall you're enjoying your experience! Rest assured that our team is working hard to improve our shipping times. We really appreciate you being a customer and we promise to keep bettering our service! ❤️
When A customer complains they didn't receive their merchandise look into it. Very upset. I really like this idea. But the follow thru not so good
Hi Felicia, I'm truly sorry to hear about your experience. If you still have any unresolved issues, please email us at socialsupport@scentbird.com, and one of our team will look into this right away. Thank you for reaching out.
Some elements of my last order were damaged or bottles not full. I have contacted the team, sharing pictures, many times with no success.
We apologize for not getting back to your requests, Sonila! Rest assured that we always send out replacements for all damaged or leaked fragrances. If you're having trouble heaving back from us by emailing support@scentbird.com, do you mind contacting via our Instagram DM or Facebook PM instead? We'll be very glad to fix the problem for you and send you the required replacements. Looking forward to your message!
This scent bird experience has allowed me to take advantage of the best colognes financially at a affordable rate
Hi Kainta, I'm delighted to hear that you're enjoying your experience! Thank you for sharing your feedback! ❤️ We appreciate you!
Worst customer serve EVER! Took $177 for nothing and cannot get my money back! Do not purchase from scentbird!
Hi Tricia, we're so sorry for any inconvenience caused :( We also apologize that your experience wasn't a great one. But, we sincerely hope that your issue has been resolved but if not, no worries! You can email us at socialsupport@scentbird.com and our team will be with you shortly. Thanks for bearing with us!
Scentbird turned me on to Room 1015 a continuous olfactory orgasm. It's the best subscription service I have ever used
Products used:
Sweet Leaf
YAY! ❤️ We're delighted to hear you're enjoying your Scentbird experience! And we'll keep working hard to excite you each and every month, Sam!
Genius idea. Brilliant execution. CustService: A+++! Shipping: normal and efficient. Truly amazing co!
Tip for consumers:
Amazing selection and price. Suits all needs. Able to be paused or canceled. Customer service is *very* fast and helpful. Can purchase travel size case covers in any color (check reviews on Amazon most say scentbird compatible) very very pleased. You will be too. Find a friend with a code and you both get a month free. Nothing better, I have searched and searched and I swear by this company.
Products used:
Multiple months on time high end perfume subscriptions. Always happy. The one issue I had was a leak and they replaced it immediately! Not only that, they were prompt via email to do so! Very impressed. Deluxe service. Highly recommend.
Thank you so much for taking the time to leave us this amazing review, Danielle! We're so pleased to hear that you're enjoying your subscription!
This business has been great with getting back to emails and just being very accommodating. I have told everyone about Scentbird
Hi Joshlynn, thank you so much for your 5-star review and for spreading the word about us! We will share this with the team to let them know to keep up the amazing work. :)
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
Hi Daniel, thank you so much for taking the time to leave us a 5-star review! We're thrilled that you're enjoying your subscription! :)