Scentbird

Your order overall takes too long to be delivered I was charged twice for something that I never received when you write the email to the people you don't get a response nothing. There's no such thing as customer service.

I've had minor complaints when it comes to Scentbird (like wishing for environmentally friendly options and options to buy old design of cases) but overall, I LOVE the concept and it helps me try new luxury fragrances at an affordable price. They even have frequent sales on full sizes once I find one I love. Very happy with this service!

@Scentbird has the worst customer service. Avoid at any cost.

They sent me the wrong perfume since they didn't have the one I asked for in stock. Contacted them 3 times to get a refund and no one responded to any of the requests.

I have never been a perfume girl, and this gives me the opportunity to try all kinds of different types to see what i like the most. I believe my favorite part is the case option, and i hope that they allow us to choose the color of the case we get if we are color picky.

I have had my subscription for a few years now and the price keeps increasing and most of the scents I will choose end up to be an extra $10 so when $28 hits my account I realize that it's not worth it. It was fun choosing scents but I don't always choose one that is fitting for me and end of giving them away. Better to just take a day and get samples at the store and buy one you like. Just my opinion customer service used to be excellent now days it's a little annoying to cancel but other than that it was a good experience

I honestly was really into this website but after looking over the reviews it made me iffy about subscribing or even putting my card on file due too lack of representative/support help anything could happen and there's nobody too reach out too no phone number only a email that nobody hardly answers too, I am a big supporter to all businesses but this made me have too by pass this site maybe make a better way to reach out too the public

This is a complete scam, the site says it will take 10-15 days for scents to ship.! It has been 30 days still nothing. They have no number to call, I got an email stating they have more warehouses so there was a delay with the shipping. I was told it would take another 5 business days before it shipped out, which basically takes me into the next billing cycle. Save yourself the grief and avoid this $#*!ty corrupt business

I've been using Scentbird for about 4 months now. A few things. Their selection is excellent. I originally signed up to find a few more scents I could wear and like and I have found 3 of the 4 they sent me so far to be good. However there are a few features I'd like to see that their site/app doesn't include. I wish they would allow you to search by notes (like lemon, or citrus) and also to eliminate scents with specific notes from a search (like musk) allowing me to find a scent I'm interested in more efficiently. I also wish you could filter your search based on type of scent (EDT vs EDC etc.) because sometimes I'm looking for something that lasts 1-2 hours or for longer like 5+ hours and knowing that could help me find what I'm after a bit faster. I would absolutely recommend SB, however I hope they work on improving the search ability of their offerings. Also… bring back the old lipstick style cases, they were classy. The new ones are terrible and awful looking.

I love getting these generous samples of perfumes to try. Even when I get perfumes I don't like, someone I know will love it. Everybody likes things that smell nice. It's a little monthly gift for myself.

I'm very into makeup and beauty, including haircare, skincare, and perfume. I've found that I can look as nice as possible, but I don't feel put together without a fragrance. I've had so many beauty subscriptions, and this is my favorite that I've ever had. I only get one fragrance a month, but I get to try new scents and really have a variety for every outfit and style that I put together.

So far I haven't had a single delivery turn up with damage. Everything is in perfect condition. I wish I had gotten a different color case, but I can add a case if it was really important to me.

Through Scentbird, I've found several favorites, and started to really nail down what notes hit right. I love it so much, and I'm so glad I have it.

After a break, I signed up to order a scent for a Christmas gift. The website said it would ship in 2/3 business days. I ordered on Dec. 11th... It is now Dec 21 and I just received notice it shipped today and will not arrive until after Christmas. Although I've contacted multiple times, they don't offer any solution... even tried to tell me it was already in USPS facility in my state. (WRONG - that is my monthly subscription scent) the a la carte order had not even been filled. :(

I have experienced NOTHING but frustration with Scentbird since I joined in july. Pre-paid for several months of a subscription. Continually have to email then looking for my scents. They "claim" changed shipping in June and are experiencing some issues because of the. We are now in October any bugs stemming from a change in june should be resolved by now... or at least any well run business would have done so by now. There is no phone # for this company. So you must email them. If and I mean IF they respond to you... you will get some standard email template. I receive many subscription boxes, Scentbird by FAR is the WORST to deal with.

This Company should be shut down! I attempted to cancel after 2 months. I gave the company several opportunities to rectify the situation. They sent rude, unprofessional & ignorant emails.
The bottom line is: My Bank (BOA) did some checking & found Scentbird has a horrible reputation. BOA snagged my refund & then ensured these thieves cannot access my account further.

My experience is basically the same as everyone else's here. I subscribed, they took money out of my account, a few weeks went by and I emailed their "customer service", got a generic response back that was in no way helpful. I finally cancelled my subscription today as I was afraid they would charge me a second month without sending me anything. I don't know how this company is still in business.

The decanter they give you fir the scents came ripped and shredded. All the white coving peeling off. I spent a good amount of money for 2 scents and have allready canceled my subscription because if how the service was provided to me.

I love this subscription. It's convenient, comes straight to your door so I don't have to spend hours at a store trying out perfumes. You get a sample big enough for a month but smaller than those bulky bottles. Most are inexpensive to try out. It can also make a great gift. I've given a few and so far everyone loves them. They have a bigger selection of perfumes than the stores I go to. I am very sensitive to perfumes and so I was very happy to find one that I enjoy and am not allergic to. It's called: Saoia asian unicorn from sanctuary. I would have never discovered this without scentbird.

Their website is easy to navigate. I love the descriptions of the products, where it comes from, what's in it etc. I like that they also refer to other similar perfumes if you like one in particular. They even send you a little card with the details of the perfume you ordered.

Overall a great company. I am very satisfied and will continue for a while with them.

Getting to test out any scent I've been wanting to without breaking the bank is truly an amazing thing. Only thing is, the first month comes with this dope $#*! case for the scent but after that if you want to keep getting one then yiu have to pay 10 bucks each. I mean they're sweet but i think 5 bucks sounds a hell of a lot more reasonable

After receiving 2 monthly subscriptions in a row, I decided to cancel my subscription. The vials the cologne come in are glass and cheap plastic. On just my second order my vial was broken and the spraying tip was busted in several parts. I tried contacting support THREE separate times with zero response. I'm along with most other people who have experienced this website to steer clear.

And not only did my vial come busted, it took 6 weeks to ship, that wasn't 6 weeks after my first box, it was 6 weeks after the expected shipment date. Horrible QA.

Awesome communication, customer support and great variety of products. Name brands like Acqua di Parma, Versace, etc. All the latest drops and celebrity must haves. The options are affordable and easy to navigate the website. I was able to connect with an agent to fix an error very quickly. Very good service.

I use to receive my order and samples through regular mail but lately it's been hit or miss on receiving what I paid for... the packages come through DHL which is horrible my latest sample has not made it yet. I'm getting ready to cancel my subscription and find another company for my needs.

I have ordered from this company multiple times, giving undeserved chances at redemption solely because I like the objective (and fragrances in general) of the company in itself…however, out of 10 or so single orders, I've only ever received 4 of them. The scents were great when I did get them, but I can't speak for the ones I never got to smell and that I never got a refund for. If I could give the overall experience less than 1 star, I would. Very displeased in the service, communication and resolutions (or the lack thereof).

Every month for a well priced subscription, you get a good sample size of whatever fragrance (or other products they offer) you wish to try. You choose them yourself and so far my experience has gone very well

Three weeks since I've ordered and it still hasn't been shipped according to their tracker. No email back from them, and no refund for the cologne I paid for. This company needs to go out of business faster.