website thubmnail of Scotiabank
How would you rate Scotiabank?
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Canada
1 review
1 helpful vote
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Delay
April 23, 2022

When it's comes to scotiabank everything is delay I have been banking with them over 15 years. Make a bill payment delay etransfer delay. Check deposit delay. Td has the same time frame but you don't have to wait for ages to wait around. Etransfer in seconds. Check deposits they say 5 days buy it process next day. Bill payment 3 business days but payments updated next business day. I can see my self slowly moving to Td

Date of experience: April 23, 2022
Canada
3 reviews
8 helpful votes
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Investment support
April 13, 2023

If you are waiting for the investment support to give you your money, you got a long wait. They tend to like to hold your money so they can collect interest. Takes the investment department weeks to process any withdrawals. Their ratings are terrible and I can see why. Terrible bank, will move all investments to another bank if they ever release my money, long overdue. Are they that broke?!

Date of experience: April 13, 2023
Canada
1 review
8 helpful votes
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Worst service ever at bank level with tellers, rude, and ignorant, and refused to look after me after asking for branch Manager at Tacoma Dr. in Dartmouth, NS. The branch Manager finally came out, and asked me to leave. I told her I would not be back to this branch again, after how I was treated, and she said good. I was trying to pay CRA for my mothers taxes, as she's with Alzheimer's.

Date of experience: April 4, 2023
Canada
1 review
1 helpful vote
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Crap company. Lies upon lies. They don't answer phone calls and most locals don't have voice mail. If you're lucky enough to find a voice mail, they won't return your call anyway. Avoid Scotia

Date of experience: January 28, 2024
Canada
1 review
0 helpful votes
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Poor service
September 23, 2021

I called at 24/7 customer service number and after getting all my information when it was time to book an appointment for the issue i have, that person just cut my call without saying anything. I called twice and both of the time my call was down. Didn't even helped me with the issue.

Date of experience: September 23, 2021
Canada
1 review
10 helpful votes
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Worst bank ever
June 6, 2021

I am a new customer to Scotia Bank, after having my account for only 2 weeks my account was frauded and now I cant reach anyone to get my money back. Worst service I have ever experienced. 2 hours on hold then to get an ignorant rep on the other end. Frustrating and unacceptable. I am searching for a new bank, I can never reach anyone to discuss my banking needs and when I do, they are of no help. People that are considering opening with Scotia bank look elsewhere. BEWARE!

Date of experience: June 6, 2021
Canada
1 review
0 helpful votes
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Holding cheques
August 23, 2021

I've never had a problem at my other bank.

I put a government cheque through my app and says it's on hold for 5 days….

I have bills to pay…

I don't think it's fair they can just hold money…

When I was with conexus, they never held any cheques. I switched to Scotia as my car loan is through them…

Not impressed

Date of experience: August 23, 2021
Canada
1 review
2 helpful votes
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The worst software and application on the market. Each time! I try to go online to see my accounts it asks me to reset my current password. Online does not work. Each time you need to call customer rep - wait on the phone -answer their security questions -manually! = 19 century!to reset password with their support only. Unbelievable! Three times for ONE day it asked me to reset password. The same happened withxfriedn of mine! Shame

Date of experience: August 18, 2023
Canada
1 review
4 helpful votes
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I opened a chequing account with this bank since it had no transaction fees or monthly fees involved. After opening it was that way for quite some time but suddenly without letting me know they started charging a monthly fees even when I was well over the minimum balance to maintain. I called them to ask if the raised the min. Balance which the denied and said my account doesn't have that policy if I want I can switch to another account with no fees. Worst experience with this bank. They are cheats, stay away from this bank

Date of experience: September 28, 2022
Canada
1 review
1 helpful vote
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Fraud
July 6, 2022

It has been more than two years i have been reported the fraud with my account and in the present no one is ready to help. I am running into different branches and fraud collections but they have no answers. There is a lady Miss Neha, she totally refused my call and to help me and then declined my call. I can't believe this $#*! that instead of sorting the things out, they prefer not to talk. This is so $#*!ing crazy. They are always transferring the calls to each other and still have 0 answers.

Date of experience: July 6, 2022

Overview

Scotiabank has a rating of 1.1 stars from 266 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scotiabank most frequently mention customer service, credit card and online banking. Scotiabank ranks 295th among Banking sites.

service
159
value
143
shipping
9
returns
8
quality
143