Scotiabank

I have been dealing with Scotia Bank for the last ONE year. I have never come across any financial institution since 1973 that is so bad when it comes to customer service. NO ONE should open an account with Scotia Bank ever. I am trying and at the first opportunity, I will move my mortgage to another financial institution. I

The customer service is so horrible. I was told 45 minute wait and was on the phone for upwards of 3hrs, that's the wait alone. I have had multiple issues with my online banking & my physical card itself. Go somewhere else!

I have been trying to reach a customer service representative about an international payment. It took me about 45 minutes to get hold of the first one and after 15 minutes she told me that she cannot help me with that and have to transfer my call to security department and I have to be on hold for 10 minutes its been more than an hour and I am still waiting for someone to answer the call and help me with the issue because I cannot afford to wait again but disconnecting the call. Worst customer service ever...

I'm disappointed with the service offered by this bank for a few reasons. Firstly, my credit card was stolen and I was put on hold on the phone for an hour to cancel my card, while the person who took my card was making purchases around town. They have yet to offer an option to cancel a credit card on their internet banking. Secondly, when I requested for a credit limit increase on my existing credit card I was not notified that my current card would be cancelled. I lost all my transaction history which I needed to get some funds reimbursed from work. Overall I think the services offered by this bank could be better. I wouldn't go with this bank for anything else other than basic banking.

We re seniors. We received money back from our income tax. We took the check to the closest branch to our home. Half of the money was put on hold for 5 days. This was a FEDERAL check... our taxes returned to us. We called or an explanation. We were at first told that it was not right for half to be held. In fact, it isn't. Federal money doesn't get a hold put on it. But they decided to keep the hold anyway saying that it was a different branch from ours. Note, our branch was not accessible to us due to construction on that day. We were never told the money would be held if deposited in another branch. So now half of our hard earned tax money isn't avaialble for 7 days because there is a weekend in the middle. Very disappointing.

After being a customer of scotiabank for 20 plus years and 2 mortgages, one paid. They add up fees for over a year to accumulate a large sum and randomly take it out of your account when its the worst time lDuring covid every company or business has worked with us and been supportive except scotia bank. Without extra charges.the auto loan thru Scotia has repeatedly taken out extra and early payments requiring 2 hours of phone time to make them refund it.go anywhere else if you want to be treated with respect.

Bank won't release my LIRA. I met all the requirements to have it released early at 64yr, no income and retired. Been waiting months. They keep saying it's the government. First time it was her error. Reminded me today the age is 71yrs old. This after I told her I stopped spending money on food.

Spencer Davis from 91st Scotia bank sucks big time lies lies customer service sets you up for appointments that nobody no's nothing about,,you screwed my son over big time and i am gonna make sure your lieing $#*! fixes it,,,such a $#*!ty bank

The worst customer service from Rhea, Ramir and Maria C at Nairn and Panet. So rude, they speak wile you are speaking, refuse to listen, holding for 40 minutes is commonplace. A debit memo of $400 was taken from my account and no one can tell me why. Rhea the Assistant Manager is the worst ambassador of any business. She could learn about client service from a 14 year old. She yelled at me, kept cutting me off, speaking while I was speaking, it was absurd. DO NOT trust these people with your finances and everything that you work hard for. Race discrimination is also rampant at the Nairn and Panet branch. 3 hours on the phone and no one can tell me where my money is.