Scotiabank

I tried to pull some money from a ATM, the machine did not dispense any money but still deducted the money from my account. I reported the matter and over a month and a half later my money hasn't been returned. If you were pulling the money for an emergency and this happened to you, Scotia Bank would leave you high and dry. They only care about the customers money not the customer. I also have another bank account with a different bank, and this same incident occurred and my money was returned to my account in exactly three working days after reporting the incident to that bank; that shows you the difference in characteristics and customer care of Scotia Bank and other banks.

27-year issue cannot be resolved. Beyond ridiculous. The bank reached out to me and told me it would be worth my while to pay them back fees... and they will not release assets. Do not work with this bank, I warn you. I want to speak to any media or journalist that will listen to warn others about this issue that is happening to others.

I recently contacted Scotia bank regarding my queries and they guided my very well and help to sort all problems. I specially like to thank Miriam mam, she is really a good person as well as a employee. Thank you.

Zero rating for their customer service which is almost non-existent. Their credit cards and mobile app are very unreliable. You just get locked out for no reason. The branch tells you it's not their problem and they ask you to call customer service which you'd have to wait 2-3 hours for. Then you get passed around different departments for 2 more hours only to be told to go to the branch for help. They use third party customer service which you can't understand on the phone. They avoid trying to help you and try to refer everything to their incompetent phone customer service. They don't have any accountability. The WORST customer service in any business I have dealt with in Canada.

I opened a saving account, but I did not get the interest, and their staff told me I will get it later since I just signed up for the account. After a couple of months of the investigation, the investigator, Hannah B, promised she will credit me back the interest and sent me a letter to sign it. She also mentioned I will get my fund back within 5-7 business days. It had been a month now, and she never credit me back the fund, and she just did not reply. Very dishonest and unprofessional banking service.

Ive tried to reach their credit card support and I have to wait over 40 mins reaching close to 2hrs all the time. Such a waste of time. The customer reps are not helpful at all. I was told to activate the card via web since they cant do it on their side. Web was getting errors and now I have to wait over 40 mins again. I will never get another Scotiabank product after I cancel everything from them.

Was on the phone for an hour. Trying to get these nsf charges reversed. Due to unauthorized transaction on my account. The agent and manager did not want to refund the account. Even when i called those merchants it was fraud. Even though i did not authorize it. I still had to pay. The agent kept on telling me it wasnt the banks fault that i got charged the nsf. It wasnt my fault either. But i still had to pay. This bank just ripped me off. For something i did not authorize.

1-long waiting to reach them in the phone
2-Bad customer service, many times i called and explain to solve my problem but the didn't, my problem was i did a balance transfer on the phone one time but they repeated twice, and they didn't fixed their mistake. Now I called my other bank and i solved my problem by my self...
3.I had %0 interest rate for balance transfer and thats why i used but now they are charging me for interest and i called them they said yes you have 0 interest but we charging you for (balance transfer fee interest) but this is first time for me to hear interest on fees.

The web site is not working and the staff in the branches are masters of NOT doing things! Big, slow and lazy type of organizations that you should stay away...

I wait an average of 45 mins in line and today I waited 40 mins to talk to a phone representative. Scotiabank made 2.6 billion profit in 1 quarterly report 2022. I guess the key to profit now is to screw the customer that provides the basis of your business - I have not received interest on my money since the early '90s. The most ungrateful, lackluster bank in the world. I can't get my money out fast enough!