Scotiabank

I had a terrible experience trying to resolve a re-access to my online account, I had 2 guys on the phone, the first one was clueless and the second one same thing and to make the thing worse he transferred me to a department where they made me wait for eternity? Scoatia bank you being serious? Really? Worst banking experience ever.

I'd never expect to get what i lost in financial situation but Miss Salo made it possible. I'm a hard worker person aged 27 working everyday but somebody spent my whole money for their purchases, they made unauthorised transactions from my debit. I explained my situation to Miss Salo and she helped me a lot. She's the best and respectful. She promised to call me on following day bcz her computer system wasn't working and yes i got a call from her on the second day as she promised. Hence if there's bad people living in this world so are the good people too.
Thank you so much Miss Salo
There's a small complaint about another representative name Diego, I explained him everything and he didn't take any action, didn't even block my debit.He transferred my call to fraudulent officer which took around 60 minutes and i hung up bcz it was around 1:30 am.On the second day more of money got deducted as unauthorised transaction.He wasn't even that nice to me.

Absolute $#*! company. I've had issues ever since I set up my debit card with them. It's just one thing after the other, first the pin wasn't working, then it's the verification. It doesn't even show a change in my balance once I've received or taken out money. I don't know what's going on but it is so frustrating. I have other things to do than wait on a thirty minute call waitlist to get a representative to deal with an issue I shouldn't even have in the first place.

You even have their customer service agents transferring you to other customer service agents, for a repeat of your initial wait time, almost as if the last 30-45 mins wait was non-existent. Being on their call for over 2hrs and no resolution to linking the scotia card and the scene card which is meant to be an automatic process.

Scotiabank is possibly the worst banking experience I've had. They seem stuck in the dark ages in terms of accessibility, online capacities, training and professionalism of their staff, etc. I have a mortgage and LOC at SB and tried to set-up online banking so I could view my history and statements. Nope. Then I sat on hold on a phone for 1 hr! They don't even have the 'we'll call you back' option! Once I got them on the phone I went through three people and none could help. They said I was missing a card that the bank should have given me when I got the LOC, or I could have the mortgage dept set me up but I'd have to call them. I wondered why I wasn't set up when I got my mortgage if they know how clunky their system is, or why I wasn't given the card with my LOC that is necessary to use with their online tool. So. Frustrating. When I renew my mortgage I will NOT stay with SB.

I bank with 2 other canadian banks but decided to open a credit account with scotiabank. It sucks to be treated this way. I lost my credit card and I just moved. My branch says i have to call the online customer service to report that and request a new one. I called the first time and was put on hold for 1hour and the guy picked up but the call hung up for some reason. I called again more furious this time and i gave the lady who picked up that time my number to callback. I had requested a new credit card and she said i would not be able to do that for 30days cause my address was just changed. What does that even mean Scotia? Im utterly disappointed. The call hung up again and i waited hours and no call back. I tried calling again today and was put on hold for an hour and the call hung up. I am frustrated and will be closing this account

I've been trying to get a credit limit increase for the past hour. I've been passed between 3 reps. The first took 20 minutes only to tell me he can't help but he'll transfer me to someone that can. The second asked the same set of questions and said he was transferring me to credit specialists when he knew that my intention was to start a new credit application and not just get a status update. The third realized that the second scumbag wasn't supposed to direct me to her and now she's transferred me to another department. I can't wait till they go belly up.

Hi,
I opened up an saving account on-line but the website was not direct and it opened an ultimate package also. I went to my branch and they charged me $20.00 to close an account that I had not used at all. I told them that I had a mortgage renewal coming up and is there anything the supervisor (Ramnik Sanghara) could do. They said no and made me pay for an account that I did not use. I cancelled all accounts. I have a TD bank account and it has 10 times better service.
Makes sense why this bank is losing more clients to TD Bank.