website thubmnail of Scotiabank
How would you rate Scotiabank?
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Canada
1 review
0 helpful votes
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WORST BANK EVER
August 7, 2024

WORST BANK EVER HORRIBLE CUSTOMER SERVICE CAN'T REACH ANYONE. THEY DO NOT CARE AT ALL WILL BE LEAVING THAT BANK AFTER 25 YEARS AND TAKING MY MORTAGE WITH ME

Date of experience: August 7, 2024
Canada
1 review
0 helpful votes
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Crooks!
April 30, 2024

I have been a customer for 35 yrs but not anymore! They screwed me for $4300.00 after I told them I was not renewing my mortgage with them they auto renewed it and locked it in for 6months.
I will pay it out take the penalties and th

Then sue for them back in court. The service is gone the bank is empty and the Manager was more like a timeshare salesman trying to lock me into a 3yr mortgage. I made it clear I was not renewing and was paying it out. They have froze people's accounts, ripped them off and they just simply don't care.
Avoid Scotiabank

Date of experience: April 30, 2024
Canada
1 review
0 helpful votes
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Fraudulent Mortgage
March 5, 2024

I've been scammed and manipulated for a mortgage I received from an employee of Scotiabank.
The procedure was completely unethical and criminal.
I was forced to sign will under duress and charged with many fees which did not make any sense.
I was also advised by pro bono to file a complaint with both Scotiabank ombudsman and the Law Society of Ontario Ombudsman.
I've received a call from the Law Society but not from Scotiabank which I'm assuming they are hiding and are very unprofessional for not returning my concern.
Stay away from the Scotiabank to avoid be scammed and taking advantage of.

Date of experience: March 5, 2024
Canada
1 review
1 helpful vote
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Also, they starved me and left me in severe pain for weeks.

They didn't care.

My account was frozen a second time in a year in a year when I complained about excessive bank fee charges. They called it fraud but the fraud department said that wasn't true. And that the branch was closing my account. They didn't want me to get a refund.

Greed.

Date of experience: February 23, 2024
Canada
1 review
1 helpful vote
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Had schwduled a transfer between mt Scotiaban accounts for 1 Dec. Checked today at 8am PST couldnt find it anywhere so resent. Then checked later today and it had happened twice, sending my account into arrears it was between two current accounts where normally you see things immediately.

Date of experience: December 1, 2023
Canada
1 review
1 helpful vote
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This bank is terrible and will be banking somewhere else. I've worked hard to get my credit up, applied for couple got approve and confirmed. Even spoke with a customer representative because I've changed address. Wait 2 weeks to find out they put a hold because they need more information. I don't care about that cause my other credit card raised my limit, I know I'm good. But to not notify is unacceptable. To waste my time, get hard enquiry on my credit score, my plans to buy things for my new place. I'm also going to start another company and ruin my schedule because of their laziness or care about their client and reputation. Om definitely pissed for they've don't that several times now. Have more poor reviews and good ones, I'm not the only one that feel this way. Save yourself the heartache and bank somewhere else. I'm speechless how much they suck!

Date of experience: August 30, 2022
Canada
1 review
15 helpful votes
Follow Amarjit S.
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To deal with Scotia Bank It's mere wastage of time & money. If you visit the branch as per appointment, you still need to wait there a lot that spoils your whole day schedule. If you try to contact them on phone, they put you on hold for 40,50 or even more & then disconnect without saying a word.
I'm so very much disappointed.
Please verify the facts before even thinking of choosing This bank.

Good luck

Date of experience: September 25, 2021
Wisconsin
1 review
6 helpful votes
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Scotiabank Thieves
July 10, 2023

I've spent the past 2 years attempting to manage my account with Scotiabank Turks & Caicos. They have requested repeatedly forms of documentation like drivers license, passport, personal and business documents etc. etc. Yet they continue to make ridiculous excuses to keep me away from my $5525. I think they are simply trying to make me give up so they can steal my funds. Scotiabank, I have retained all the email communications illustrating how crooked you are. Care to challenge me to release these publicly and humiliate your company further?

Date of experience: July 10, 2023
Canada
1 review
8 helpful votes
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I feel like the brunt of a bad joke
September 7, 2022

Customer service consists of a mandatory conversation with a robot before being informed that wait times to speak to a human are "greater that 45 minutes". I have done so twice already today only to be cut off after the long wait without actually speaking to anyone. After many years with this bank, I am now on the hunt for an alternative. Who in their right mind would continue to accept this kind of treatment?

Date of experience: September 7, 2022
Singapore
1 review
1 helpful vote
Follow Rex L.
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Don't choose this bank, I guess it will bankrupt.

Scotiabank's new campaign from Rethink - aptly titled Bad Advice - is a response to the onslaught of unsolicited advice that we find ourselves faced with today. Everything from relationship advice, to financial advice, to parenting advice.

A majority of Canadians find the financial world more confusing and complex than they did five years ago. And unsolicited, automated, and downright bad advice about money is a big cause of this confusion, with 54% of Canadians admitting to receiving bad financial advice at least once.

Date of experience: April 11, 2022

Overview

Scotiabank has a rating of 1.2 stars from 265 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scotiabank most frequently mention customer service, credit card and online banking. Scotiabank ranks 295th among Banking sites.

service
158
value
142
shipping
9
returns
8
quality
142