website thubmnail of Scotiabank
How would you rate Scotiabank?
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Canada
1 review
4 helpful votes
Follow Mayank K.
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The worst thing about Scotia Bank is they always take more than 45 minutes to answer the call. I am holding an account with Scotia bank for almost a year but every time I am into any problem even the small one I have to contact customer care and that is exactly like a nightmare because you know already that will take from 1 to 1.5 hrs to solve small issues.

Date of experience: May 21, 2022
Canada
1 review
0 helpful votes
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I am happy with the service I got from this branch of Scotia bank. All personals have organized personality and problem solving behavior.
Special thanks to Ms. Almasi's, who responded to my request under any circumstances.

Date of experience: July 5, 2022
Canada
1 review
0 helpful votes
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I had an upsetting issue on my account recently. Alexandra at Kingston Gardiners Rd location was awesome handling the issue. She was cheerful, personable and polite. I really appreciated her help in solving my problem.

Date of experience: August 24, 2022
Canada
1 review
0 helpful votes
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Excellent service
July 10, 2022

I recently contacted Scotia bank regarding my queries and they guided my very well and help to sort all problems. I specially like to thank Miriam mam, she is really a good person as well as a employee. Thank you.

Date of experience: July 10, 2022
Canada
1 review
3 helpful votes
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Insurance. Cheq.
February 25, 2023

I've been. Customer Scotia bank. Many. Years I put a insurance cheq in. Account. They. Hold funds. They think. Insurance. Company. Will. Bounce there cheq. There not. Fraud. Government. Might. And hold there cheq not. Happy. Thinking. Of. Finding. New. Back. If. I. Go. My whole. Family. Will. Go so they. Will have a lot. People leave they have. Friends as well as I do. Keep. It up Scotia bank. You keep treating. People. Like this you. Will be out business

Date of experience: February 24, 2023
Canada
1 review
0 helpful votes
Follow Kiranjit K.
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I'd never expect to get what i lost in financial situation but Miss Salo made it possible. I'm a hard worker person aged 27 working everyday but somebody spent my whole money for their purchases, they made unauthorised transactions from my debit. I explained my situation to Miss Salo and she helped me a lot. She's the best and respectful. She promised to call me on following day bcz her computer system wasn't working and yes i got a call from her on the second day as she promised. Hence if there's bad people living in this world so are the good people too.
Thank you so much Miss Salo
There's a small complaint about another representative name Diego, I explained him everything and he didn't take any action, didn't even block my debit.He transferred my call to fraudulent officer which took around 60 minutes and i hung up bcz it was around 1:30 am.On the second day more of money got deducted as unauthorised transaction.He wasn't even that nice to me.

Date of experience: May 26, 2022
Singapore
1 review
1 helpful vote
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Don't choose this bank, I guess it will bankrupt.

Scotiabank's new campaign from Rethink - aptly titled Bad Advice - is a response to the onslaught of unsolicited advice that we find ourselves faced with today. Everything from relationship advice, to financial advice, to parenting advice.

A majority of Canadians find the financial world more confusing and complex than they did five years ago. And unsolicited, automated, and downright bad advice about money is a big cause of this confusion, with 54% of Canadians admitting to receiving bad financial advice at least once.

Date of experience: April 11, 2022
Canada
1 review
4 helpful votes
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Useless waste of time
October 7, 2022

They put a five business day hold on your entire check and sometimes it's longer than five business days before they release the funds. Anytime you try to call them it's impossible to get through and nobody is able to help you with your holds. Any branch I ever go to to deposit, the ATM machines never work. Overall, I have deep regret that I even open an account with them.

Date of experience: October 7, 2022
Canada
1 review
2 helpful votes
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I've been with this bank for almost 5 years and have checks that bounce for amounts under $20 even when they know my direct deposit pay checks are deposited in the following 24 hours.

Date of experience: February 16, 2024
Canada
1 review
7 helpful votes
Follow Linda L.
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I've never been to a bank where no one knew anything about their own products and services. Don't take any financial advice from their brain dead advisors because they'll just screw you over. Do your own research.

Every advisor I spoke didn't know $#*!, gave $#*!ty advice, and just kept passing me onto the next person. Even the manager sounds like he hates his life and doesn't want to be there. I'm never banking with Scotiabank again. It's a sad excuse for a bank. They might as well hire AI to answer their calls. At least I'll actually get helpful information. Asking them questions is like pulling teeth. I have to ask the same question ten times for them to get it and then they tell me ten different answers and transfer me to at least three people. No one wants to take any responsibility and help customers out. They should all just quit.

Date of experience: October 16, 2023

Overview

Scotiabank has a rating of 1.2 stars from 265 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scotiabank most frequently mention customer service, credit card and online banking. Scotiabank ranks 295th among Banking sites.

service
158
value
142
shipping
9
returns
8
quality
142