Scribd

Same story as everyone else. I don't even remember signing up, but I've definitely clicked Cancel My Subscription at least twice. I did a little reading and it sounds like they've been doing this for years. How have they not had criminal charges filed against them?

This lot are crafty. I wonder why they havent been prosecuted and shut down. Making false claims (unlimited books) and continuing to take payment unauthorised from credit cards. A slick scam. They respond with a form letter placing the blame on the user. Ive more chance of inheriting my Nigerian uncles estate.

Sorry, Scribd, cancelled as soon as I learned about the limiting of regular e-books to 3. My understanding of contract law was that when two parties agree and money (consideration) is exchanged, one party can't go back on it. Apparently your company gets to change the rules with impunity! Terrible business ethics!

I was a customer almost from the beginning and enjoyed finding titles my Overdrive Library didn't carry. Guess I'll move on to Amazon (their business model works!).

Deceptive trade practices provide for annual renewal at then-current rate. No way to cancel once the plan automatically renews for 365 days at whatever rate Scribd extorts —nearly 30 percent for me. AI responds to disputes in an endless loop that never gets a human response. Phone customer service unavailable.

We never signed up with these frauds and I am contesting their recurrent 8.99/month charges now with mastercard. I've no idea how they got my card number but these people should be avoided like the plague and prosecuted.
David M.

Stay AWAY. They steal your money even if you cancelled your free membership. When I realized that my bank account was charged I Immediately went to cancel the membership. But guess what. I cant! Becuase "Google sign in failed" message in my screen. LOL, you guys are good scammers. Well done! Now wait for my $#*!ing lawsuit cause Im not kidding here. Oh and also, OBVIOUSLY, they dont send you invoice of your consented payments lol

I signed up for the free trial and wanted to cancel. They have no customer service number, communication is all by email, taking days between each correspondence. After providing 6 different verification items over 2+ months (where they continued to bill my card), I still had not received a refund. I called my credit card company and they reversed the charge in less than 5 minutes.

First off, I seem to be in the same boat as many other people here. I have never even heard of this site before yet on my past two credit card statements was charged $8.99 twice each month. I have absolutely no account with them and when I tried to contact them there is only an email. I would just like to talk on the phone with a person to be refunded. I also read other reviews on here and it seems they don't respond on emails so that is why I'm reviewing here. It seems that they are more worried about bad reviews rather than actual customer support so I'm hoping posting here will get my issue resolved.

Obvious scam. The kept charging for 6 months after canceling. I contacted credit card company to report fraud. They will likely reply to this post with a fake apology to make it appear as if they are correcting. EDIT: they are now claiming I have a "duplicate" account that is being charged, but the only other account I made with an email account I own was never completed (I clicked out of the browser without adding credit card details), so there is no credit card on file, and under Payment History it reads "You do not have an active Scribd membership. Join today to get access to books, audiobooks, documents and more!" This account therefore cannot be billed, and the company is playing dumb.

Ended 30 day trial and now my account shows that i have no subscription. Yet im charged everything month. No email to reach out to staff. No customer service.
From the looks of it, many others are having this issue. Sure sounds like a scam. Then they'll blame it on a duplicate or fake account. How many such accounts can you have? Clearly your services are not secure then!

This "business" must be a scam. I have tried tirelessly to get in touch with someone to cancel my account (I only signed up for the free trial, and cancelled after that) but continuously receive emails back that state that there are no real humans monitoring emails. Upon asking for support or a link to support through social media, I have been sent a link to the website. Once on the website, I need to log in before I can submit my request for cancellation/refund. When I try to log in, they tell me there is no account associated with my email address. If I don't have an account, why am I being charged $8.99 a month for the past year?! I am at my wit's end with this.

I am not impressed with the change to their business model/subscription service. This service is no longer an attractive choice nor is it a bargain for my $9.00 per month. I'll go back to Overdrive and Amazon Prime.

Taking my money 8.99$ a month form my credit card; even though I cancelled membership trial before 30 days. I have continued unsubscribe for at least 3 times, went to bank 5 times still can not solve the issue. Tomorrow, I will contact business bureau office for help.

What the $#*! am I even supposed to do? Wait until next month to see if the cancellation worked only to be $#*!ing charged again? Changing my goddamn credit card information completely because of this $#*! alone.

Hey, two months before i take a free trial of 30 days, i gave my credit card number. Now after every month a transaction for Rs. 583 had been done without giving any notification from your side, what the hell is this, i want it to rectify as soon as possible, and refund my money since i am not using your any of your applications. Thank you.

Like others, I'm at wits end. I've never heard of scribd, and they've now been billing me $8.99 every month for over a year. I tried to sign on to scribd to do account management and I have an active account (email & password), but the site tells me that I have NO active subscriptions. It does note that billing could come from iTunes. Upon checking iTunes, I have no subscriptions there either. I emailed them, they promise response with 24 hours, but no word in 17 days, despite 2 follow ups by me. They don't answer their phones, but have a message directing you to their site for "support". What a scam! Can anyone start a class action?

I cancelled the subscription of my free trial 3 days before the end. And guess what, scribd is still charging me! Their free trial seems to look like a scam definitely. An unfair, dishonest app. Customers, beware!

Refund my money! Request #*******

I published online for many years a pdf on woodworking. My website has now closed, so I don't mind when (free) copies turn up on other sites - that's why it was written, and I'm happy to regard it as now in the public domain. I DO object to rogues like Scribd (with a history of actions against them for copyright abuse) charging people to view it.

Hard to know where to start. Crashes repeatedly, can't actually synch between devices most of the time, sometimes can't access books in my library. Today takes the cake: the point of downloading to my device is to be able to read where there is no internet. I am without internet, Scribd suddenly decides my downloaded books have never been downloaded and are not available. It was a long 2 hours staring at a wall with nothing to read. The moment I'm home, everything is Ok again. I really hate these people. Checking into other services.

I have tried multiple times to cancel my account. They keep charging my card regardless of the fact that I clearly do not use their service. I used it once in my free trial late last year. It is now may and they keep charging me. Despite trying to cancel multiple times. The most recent communication was three days ago when they promised to cancel and refund me but when i look at my account it says they plan to charge me again in June. Terrible business model and very shady in my opinion that it is so hard to cancel. Highly not recommended

This company has been charging my credit card even though I have cancelled with them for over a year now. I cannot speak to anyone there because their customer service is mostly automatic/robots and they do not provide a customer service number. I have sent four emails in the last two days in another effort to fix this situation and even though I get an automated email confirmation saying they have received my question/concern/etc. They mark the question/concern/etc. As "solved" without fixing anything. Definitely steer clear of this company's free trial or signing up with them. If they respond to my email and refund my account, I am happy to update on here.

Even after I "paused" my subscription they keep on charging. That's another £10.99 that's gone from my account today. I'm concerned that even now I've fully cancelled, they will keep on helping themselves. As far as I can see there is no usable customer support - certainly not an email address to which you can send a complaint. I'll have to go to my bank and try and cut them off that way. Really annoying and time I could spend doing something useful.

Stay away from Scribd. I set up a free trial to see what it was all about and then cancelled 2 weeks before the end of the free trial. They stilled charged my PayPal $9.99. They only provide a banner on your account saying that you have successfully cancelled, but no email confirming the cancellation.
I disputed the charge with PayPal, but PayPal wants a "billing statement" and a "confirmation of cancellation" which Scribd doesn't provide. PayPal then denied my dispute, so Scribd now has my money and I can't get it back. I'm disabled and just lost my job, so losing this money is painful to me after all that has happened in 2020.