Scribd

I'm a college student. I casually signed up for a free trial one day to look at a book. I got sick with covid and forgot to cancel the subscription. I forgot about Scribd completely and didn't even realize I had a monthly subscription. I realized months later that scribd has been charging my credit card every month after I signed up for the free trial. The customer service rep told me she sees that I have not accessed the site since signing up for the free trial and that's too bad. She sent me screenshots of the fine print and essentially said piss off, she won't refund me my money that they took. They offer you a free trial hoping you forget about it so they can bill you afterward. The customer service I received was appalling. I'm not asking for a lot. I'm f*cking poor, just send me m money back.

My daughter received a 6 month subscription to Scribd. After looking at the collection of books, my husband and I were planning to get our own subscriptions. Then Scribd announced that they were making changes which would limit a subscriber to 3 books per month and 1 audiobook. People who had bought subscriptions based on unlimited books and 3 audios per month were now receiving a significantly worse deal. Having paid for one thing, Scribd changed the subscription terms in midstream. Also, the collection of books and audiobooks is now much more limited. Scribd was less than transparent in the weeks leading up to this change and would not provide straight answers to direct questions about thei policy changes. How could you trust a company that offers one deal and then unapologetically changes the deal the customer paid for!

I was excited when I found Sribd. Unlimited audiobooks for loan - the Netflix model. Terrific - I paid for a year. Unlike Audible, I wasn't buying the book so I could try it and if I didn't like it, I could just pick another- FABULOUS... except - the app is nothing but one glitch after the next. It loads slowly, doesn't bookmark well - endless problems. Then I receive a notice about changing to book credits (like Audible, but I won't own the book). If they need to change their terms of use then it needs to go into effect AFTER the year I paid for is expired. This is basic to contracts. Don't waste your money. It's a dishonest company.

I emailed twice, and submitted a ticket concerning a refund for an unused subscription for the month of February, it has been 22 days and I have heard no response. They promise a response within 3 business days. DO NOT SUBSCRIBE. They do not care about your time or satisfaction. They only want your money.

I can't deactivate my account even though I've already cancelled my 30 days-free suscription. It shows this message: "You have an active membership to Scribd. Before you can delete your account, you must cancel your membership. Manage your membership".

I decided not to use the service thats why i'd like to deactivate my account, but i can't. I hope this doesn't mean they will charge me for an account i didn't use. My account name is Deresyu.

After paying for over a year and accumulating credit for books and audio books one fine day they logged me out of the account and could never log back in. It kept on saying wring password. When I clicked the forgot password link and reset my password I was logged in as a new customer with no credits! Now I can't log in again with the new password even! They have eaten away all my credits... they are thieves... STAY AWAY frim Scribd!

I'm surprised that such a well known company do this! I cancelled membership and still got charged! Emailed them a lot of times, still no reply! No receipt or notification when charged. I NEED A PROPER RESPONSE! Worst experience ever!

I did cancel the membership but still was charged and was totally surprised. Then i again attempted to cancel, and they are asking like 10 times if you wish to cancel and if you had missed it, probably you will be charged. I totally don't understand why cancellation needs to be so complex

User name: ram1here

I signed up to get only one book. That is all i wanted. They didnt even have the book. I tried to cancel the subscription. They dont have the option to on the app. So i sent them an email informing them to please cancel my account. Another month goes by, they charged me $9 again.

Awful experience..

I cant access my account with google. ıt says log in successfull but it dont load my account.And when ı try to log in with android app it says you have been logged out. What should ı do.My account is *******@gmail.com and my order is Order #*******

Have tried more than onee to stop charges. They keep on submitting charges to my credit card,. The proverbably internet company from hell. Don't even think about using them. If they had a local office, I would have the opportunity to make my case in a more physical manner.

I got Scribd to read something. I thought it was cool for a free trial, but I really no longer need it. Please CANCEL MY ACCOUNT: Lupita. It says "Your membership was cancelled on 5/29/17 and will end on 6/28/17." I hope that doesn't mean I will continue to be charged. I also hope that the website will delete my credit card information from the system. I really have no time, energy or money for this to become a problem. Please contact me to ensure the account is cancelled: *******@gmail.com!

I cancelled my membership and deleted my card and it continued to charge my card for another two months and of coursed it charged my card today for another 1 month i deleted my account today but dont know what to do i see so many other people keep having this problem this is honestly absurd. Please email back at *******@gmail.com i just want my money back.

I subscribed for a trial in order to find a book that I did not and immediately cancelled my subscription so I would not be charged. To my surprise, I woke up with a 10.70$ charge, even though I tried to cancel the damn thing 3 times. I have opened a case with them, hopefully I will get a refund, because I did not even use the subscription and I their cancellation process is just horrible, you have to pay attention the fine print, after clicking the " cancel my subscription" button that takes you to a page where you have to click: " yes, I agree" and then to another page where you have to click " no, thank you, I don't want this subscription anymore" and so on and so forth. You are mmocking your customers with this process.

Just packed with malware; enter at your own risk. It seized my computer and rendered it useless. Even a forced shut down was prohibited and I had to disconnect the electrical source. Thanks to Norton, after I re-booted, all attempts to hijack my computer were thwarted even though I couldn't shut down my computer while scribd was running it's junk. Heed the Norton and McAfee warnings about this website.

I canceled my subscription last month and noticed i was charged once again on July 2nd, Very disappointed. I should have known this was a scam when i didn't receive an email when i cancelled. I have also tried to email this company on my occasions and their email address doesn't even work.

I cancelled it a while back because I never ever used it and they really make it seem you did cancel it but they keep on with questions. I will never resubscribe and I don't recommend. They have nothing useful that's not already free.

This service was great, until now. I am canceling tomorrow. They are including books I already read in to the three books per month, so if I want to review and read the books again they come out of the 3 books per week. I am going back to kindle, at least I owe the books I buy instead of throwing my money away.

I signed up for a free trial then cancelled it before the trial ended. I have not used the website at all yet I have been billed for a premium membership for 3 months. The website even stated that I no longer had a premium membership yet once i again I have been billed $8.99 per month. I deactivated my account about two weeks ago and I am still getting billed. They have the absolute worst customer service and there's no phone service.

Be really wary about Scribd. I had to be very forceful in cancelling my one-month subscription. In order to cancel you have to keep clicking through page after page of them trying to weasel out of cancelling. Then - once you have forced them to cancel they will not even email confirmation of cancellation. Instead, they keep emailing unwanted and illegal spams about staying with Scribd.

Also - they have very very very few books available

Like many others, I've been scammed into monthly subscription of $8,99 every month. When I tried to cancel my subscription, there wasn't such an option in my account. When I tried to contact support, I got no response. I guess I have nothing left to do but announce to my bank that they are scammers and I need to block these payments on my bank level.

I was a student when I first used scribd with the free trial. I canceled it and nothing. For the next 14 months, my credit card was drained. NO EMAIL, NO NOTHING that they were stealing my money. I opened support tickets(*******, *******) but the only thing was to refund two months from the total 14. OUTRAGEUS! I don't know why they do not solve this problem since that many people have it. They say that they want to solve it. But they just don't. Its frustrating!

A serious company would solve this issue for old and for the next customers.

My wife just got charged the monthly membership starting February. She doesn't know the service. Has never used it. Never ever looked for the app in the play store (History proves that) and we had never logged in from any browser. On top of that there's not a single email from them (First one I've received it's the password reset, because OBVIOUSLY we didn't know the password.

What I DID found is a mail from Slideshare August last year announcing Scribd bought it from LinkedIn.

This bit is in that email: "As of that date, Scribd will manage your SlideShare account and any content you may have on SlideShare, and Scribd's General Terms of Use and Privacy Policy will apply. If you wish to opt out, please close your SlideShare account."

I'm moderately suspicious this is illegal, and I'll absolutely contact the corresponding authorities in my country.