Scribd

I initially got this app to allow me to access some documents for my school works. I was on a free trial initially but kept it for another month but then cancelled. I made sure to go through all the screens while cancelling - even when they try and trick you into not fully cancelling. So I thought I had cancelled but was shocked when I checked my account to see they had been taking money every months since I cancelled. This is about 6 months of monthly bills and of course how convenient that they have a 30 day refund rule to avoid paying up for scams like this. I am really disappointed and I have sent an email to customer support but with still no reply 2 weeks later despite them promising a typical reply within 3 days. I am going to get my money back because that is just unfair and unethical. Never touch this app. NEVER give your account details no matter what you do.

I have contacted Scribd twice using their help system regarding an issue with my account. Two weeks have gone by with no update or response from them. They had the nerve to close my one ticket with no resolve or comment.

Stay away from this website. A bunch of crooks that will run themselves out of business.

I have been trying to cancel this membership since July! I just received my American Express bill and I have been charged $8.99 twice AGAIN! When you email at the address that they suggest, you get a 'canned' response even if it is on a Sunday asking for more information. Something is not right about this company.

Can't log in to scribd account and nobody replies to the emails I send, I'm still in my 30 trial days but if no one is responding to emails I'm going to be billed for something I can't use... I

16/07/2015
I have now had the account sort by customer services, it took a while to get someone to answer me but they were very quick to resolve my problem which I can not grumble at. Perhaps this company is perhaps a victim of its own success and hasn't the manpower to cover a good working customer service as we would expect to see.

I really hate this site. Even though they mention it as free trail once you give your card details without any confirmation they would charge money. Even after deleting my account still they charged money for that. Waste of use.

I don't understand how Scribd is allowed to be in existence. This site is HORRIBLE. I can't find any positive reviews and there are thousands upon thousands of complaints. One they get your credit card number or debit card, it's all over for you from there. They put out a generic email response as if their concerned however myself and thousands of others know this is for show. Twice they haven't allowed me to change my credit card number telling me it was invalid and better yet... wants you to add ANOTHER credit/debit number. I implore everyone to stay away from these thieves. I got burned twice from these thieves. Never again.

Every month about 5-7 days before my subscription payment is due... the next book i need in this series is not available. And I was told that's when Author would release it. Funny it's always on my subscription payment date. Happened again this month. Stop now im shopping for a new service. I don't need to be limited on what i can do because Scribd wants to get their payment first... sad

Scribd used to be unlimited and now it isn't. That part I could live with but the new app is clumsy and difficult to filter--you often end up with some BS an individual is hawking as a 'book'--nothing from an actual publisher. The audiobooks get mixed in and you think you found a book you like but, no--it's only the audio version. Amazon Unlimited is far superior, and BookBub emails me books every day that I can buy for. 99-2.99 of authors and best sellers.

The best customer service. Something went wrong with my account cancellation and I was charged again. I contacted Scribd on Facebook and had a fast reply and a refund. Very friendly! I read a lot of bad reviews before and got worried. I would like to rest you assure that there is nothing to worry about. They are genuinely good and helpful guys!

I am also a victim of their fraud.

I have cancelled the membership within 30 day free trial period. I was told by scribd that if you cancel within this period, no charges will be made. I have given them the transaction number and my email address. They say that the email address does not exist and asking tonnes of information about my account which I now fear to share details with them. I will wait for a couple more days and then close my bank account as I cannot see them debiting my account every month. Never expected this from you, Scribd.The request number is *******

Scribd has withdrawn funds from my account without permission for 7 months now. I have sent them 3 "Support Tickets" and they appeared as if they were trying to be helpful, but they have not helped me whatsoever. I am furious and sick and tired of this business with their terrible customer support and business practices. Scribd, you should be ashamed of yourself. You, as a company, know what you're doing and you are awful people for letting is go on like this for so many people.

I have never heard of Scribd before and don't even read books. I got a charge for 8.99 on my scotia bank visa and disputed this right away, in which i got my money back from Visa as Scribd could not prove that I purchased from them. 2 weeks later, i get a replacement credit card and use it again. 2 weeks after that I get charged from Scribd AGAIN. Like other reviews here, i'm not sure how this is possible but other people complained about replacing their cards and still getting charged.

I have sent an e-mail to Scribd because their number *******348 is apparently "busy" everytime i dial it. I have not received a response from Scribd via e-mail yet even though they said they'd reply in 24 hours.

Be careful if you see Scribd on your statement, they are scammers and frauds!

My wife signed up for Scribd and when she was one day late cancelling, they charged her for a year, $120. All information she was given was that they would charge monthly, so we are shocked that they stole $120. They refuse to give the money back. I am reporting them to the Illinois Attorney General's office in hopes that a criminal investigation will be undertaken since this is clearly illegal.

This week i just realised that scribd have been deducting my money for the past 4months without notifying me. I have contacted their support and was promised a refund for only ONE MONTH. Yesterday they refunded me the money but short after the same amount was deducted by scribd from my account. Also i have been contacting them for another three months of refund since the transaction was made without any notice or email. I read very bad reviews on how scribd keeps on deducting money, i certainly wont hesitate to report and take action against scribd inc if the same thing happen to me
My ticket number: *******

I was billed twice in one month. I have sent multiple emails including screenshots but am yet to get a response from scribd. I subscribed using with paypal on their mobile site but it did not reflect on my android app. Entered my credit card info and got billed again with my plan showing it will expire in a month instead of two months. Very poor customer service.

I have been charged 8.99 multiple times within the last year and no email of mine is linked to an account of theirs. I have reached out three times now and no response, and I'm afraid they will simply reply with "we can't find your account information." Well that's funny Scribd, because neither can I. So we can both stop this little dance and I will take my refunds and cancellations now, thank you. Ticket #*******

It is most unfortunate, but I have not idea what Scribd has been charging me for each month. Scribd refuses to talk, or write me back, regarding my concern. The lack of communication by Scribd is certainly correctly reflected in the surrounding angry reviews.

I opened up my account few months back and kept for some academic research. Since they were not having quality stuff, I cancelled my membership on May 2018. They show in my account that the account is cancelled and I can't subscribe any more, however, they keep on charging $8.99 from my account every month. The pity is, there is no cs phone number and email or posting complain is the only option. I explained them via email but they simply wrote back that there is no purchase from my account recently. They are neither refunding nor cancelling this recurring payment. Very pathetic experience. Not recommended to anyone.

I was about to sign up because they had a detailed description of a Harvard Review case study I needed. I figured I would get the case and use it to study for my final which is in 3 weeks. Cancel my subscription within the 30 day or continue using if I found more useful info. You all saved me from a world class headache

Do not use... Tried cancelling my subscription 3 months ago and continue to get charged with no responses to my multiple emails. Will have to cancel my debit card as well. Never even used it, just a big headache...

This company charged my debit card without me ever having used or heard of this company. They charged my credit card for $8.99. I thought oh well maybe I got a free trial membership (even though this rings no bells) and therefore checked BOTH emails I use for these types of things and guess what... NO email/username records found. Additionally, they say they offer no refunds under any circumstances... how convenient... Rip people off for $8.99 and dont give refunds. Unbelievable. Im taking this action further... this is unacceptable.

My wife pays this credit card bill and thought Scribd was something I used for my work so she kept paying monthly fees for at least two years. It is something I have never used or accessed. Tried to cancel my account but one does not apparently exist. I requested a cancelation over a week ago and they have now charged me another month. I found a "no-reply" email from "Slideshare" in October 2020 thanking me for being a "LinkedIn and SlideShare" member and informing me that scribd was going to take over Slideshare business on December 1. I have never heard of Slideshare either. I have never given LinkedIn my credit card number.

UPDATE 5/17/2023
Their customer support did reach out to me.
My daughter used their service about 3 years ago when she was in high school and the account I was getting billed for is under her email. We will hopefully get this resolved now.

Signed up for unlimited reading and after listening to parts of a few audio books, suddenly most of the titles on my saved list are "unavailable" until next month.

Most of the books I no longer have access to are current titles--some of which I had already started reading. The only things I seem to be able to access now are older titles & short audio presentations, most of which I can find for free elsewhere on the web.

The service they're advertising is not "unlimited" by any definition.

I'm sure it's buried in the terms of service somewhere, but it appears that even when paying for "unlimited" service, you're limited to a certain number of books, then they curtail your access.