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Scribd has a rating of 1.4 stars from 877 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scribd most frequently mention credit card, free trial, and customer service problems. Scribd ranks 199th among Ebook sites.
Been a user for about 3 years now and I'm continually surprised by what I can find here, from mags, through books to audiobooks. All at a bargain price, half of ehat audible charges for 1 book a month.
Joined Scribd/Everand a month ago. Their "free trial" is not free. They charged my account twice within that 30-day free trial period...once after two weeks of the trial and then at the end of it. I canceled my subscription and notified my bank of the fraud. Not only am I disputing the charges but a Have had the bank remove the card from my account so they can't continue to steal from me. I had hoped this subscription would be good...it seemed so at first. Then, I found out that not only are they fraudulent in their charges but there's a limit on how many books you can read in a billing cycle. Initially, when you search online for a good ebook subscription, Everand seems like a good choice until you actually have to deal with them. The complaints about them outweigh the good reviews and all seem to have a common thread - deceptive business practices.
Had to provide credit card to get content which then turned out to be useless. Cancelled account yet they continued to bill. Cannot call them as their phone number has no option for billing, support, etc. Finally after six months had to have credit card company block them from billing. Do not do business with this firm!
Like just about everyone else here, I signed up for a free trial and promptly forgot about the website. I never actually provided my card number, though I did sign up using my google account and they got it through there. I never, in fact, even authenticated my email until I realized I had been getting charged 9 dollars a month for over a goddamn year with no notification. I've been able to refund the current charge but this is absolutely ridiculous. When this many people are leaving you bad reviews about getting charged for no reason, you would think you'd fix your system- it's absurd you don't need to authenticate your email for Scribd to overdraft your account, but you DO in order to cancel your subscription and get a refund! All this for a sub-par website- it's no wonder you need to do this shady $#*! in order to get business.
Unlawful practice, continue to take membership - make it almost impossible to cancel membership. Terrible business practice stay away do not give this company your credit card details they are criminals. No customer service, do not respond to emails, really awful experience! Can't stress it enough, stay away... the time I spent onto my Credit Card company trying to get reimbursed I could have read 3 books! Wish I could give a big fat Zero!
Hi Cait, we want to confirm that your subscription is canceled and you aren’t billed further. We're truly sorry for the difficult experience here. If you could please email us at help@scribd.com and provide your support ticket #, we can get you connected with someone who can help with this right away. Thanks!
Scribd has a great library of ebooks and audiobooks, and also a wide selection of magazine titles. Granted, their document section is a bit of a jungle but I expect this is impossible to curate. I have never had any issues when I cancelled subscription, and now I don't even want to anymore. I read up to five books a month on Scribd so let me just say that the subscription is insanely value for money.
Thanks so much for your kind words and feedback! We're so glad you're reading with us here at Scribd! Please don't hesitate to reach out to our support team at help@scribd.com if you ever need assistance. Happy holidays, and happy reading! :)
They say you have a month to try this app and you can cancel your subscription anytime you want. Well I did it immediately because I realized very soon that their material didn't interest me, but the button to cancel your subscription, takes you in another page and you think they won't take your money, but that's wrong because the only way to stop them is by removing them from paypal or changing your credit card.
Hi Cristiano - When you cancel your subscription with us, you will immediately receive a confirmation email of the cancellation to your primary email address on file. If you did not receive this confirmation email from us, then the subscription cancellation was not completed by you. We make this very clear in our cancellation guide, found here: https://support.scribd.com/hc/en-us/articles/210134046-How-to-cancel-your-premium-membership
Please reach out to our support team at help@scribd.com and we'd be happy to get this resolved for you ASAP. Thanks!
STAY AWAY from Scribd.com, unless you love losing your money to a site that lies to you. My subscription was supposed to last until 10/21/14 and today is 10/1/14 and they blocked access to my account -- unless I want to pay another $8.99, which I don't. Their selection of books is mostly Oprah's Book Club and choice little else.
I'd rather go to Amazon's Kindle Unlimited. At least Amazon doesn't LIE to you and cancel your account. Scribd can pucker up and kiss my (@$$) cheek.
I'm really sorry to hear about your trouble! It sounds like you might've somehow gotten logged out of the account with your subscription, or something strange has happened to the subscription. If you're still interested, please email our customer service team at support@scribd.com. I'd really like to help clear this up and make up for the lost time. Once you email us—or if you already did—please send me your ticket number and I'll be sure we investigate. --Jerry, Customer Service Manager, Scribd.com
My daughter had signed my account up for the Scribd free trial and then stopped using it and didn't cancel it so I've been getting charged just under £10 ever month for at least 6 months if not longer! When I contacted itunes they said only 2 months were eligible for a refund! My daughter has signed up for scribd in the past and they don't even have a number you can call! Also the free trial doesn't even let you have unlimited access!
Hey there, we're so sorry for any confusion here. We're happy to help you with your issue as much as possible, however, subscriptions purchased through the iTunes App Store are managed by Apple -- Scribd, unfortunately, cannot issue refunds or cancel them on your behalf due to Apple's security policies. Additionally, while we do not currently offer phone support at this time, we're more than happy to assist you via email with any other questions or concerns you may have. Feel free to reach out to our support team at help@scribd.com anytime. Thanks!
Over a week ago my account of which I have had for years all of a sudden has no premium
Membership. I read faq and did everything it said to try. Nothing. Put in a support ticket Jun 2. Email response said I would see a response with one business day. No response yet over a week now. Have responded to the original
Email with additional info and still nothing. Can't access my membership that I have been paying for years now. Wth. And before you reply with a uniform we are sorry scribd ticket is *******. Time to find a different service who offers customer service I am thinking. So frustrating not to be able to access my books. One day can and then next it's asking me to sign up for premium
Membership. Seriously after probably 6 years now? Beyond upset. Time to see my bank to stop
Payments. If you can even respond to a support ticket I have no faith you will stop taking my money for something I can't even access!
Hi Rose, we’re truly sorry for the wait, as we’ve been experiencing a higher than normal amount of requests. Our team is working as fast as they can to ensure these requests get resolved. We were able to locate your support ticket and a specialist just replied with more information so the may better assist you. Please continue to correspond with them via email in the meantime and we'll make sure this gets resolved ASAP. Thanks!
Two days after I signed up, all the books I had saved became unavailable. I listened to five books in a two day span, each book had an approximate duration of four hours. Now those books are only available to me after the next billing date. So for the next 28 days I'm suppose to read stuff I'm not interested in, or that I've read before. Almost every title I search for is available on 06-16-2023. I signed up on 05-16-2023, all books I search for became unavailable on 05-18-23.
Hi Albert! We’re so sorry about any confusion here with our library, especially if it caused any frustration for you. While you may find some titles not immediately available, there will always be something to read! Our article here, https://bit.ly/2yPhpTq can help you with this, or feel free to reach out to our support team directly using this link http://bit.ly/social-support-help and we'd be happy to provide further clarification. Thank you! -MW
Cancelled my trial membership in November yet a charge mysteriously appeared on my March Discover card statement (and perhaps others I didn't notice). Complained a week ago and given ticket #*******, yet no one has contacted me to resolve this. Guess I have to file a dispute with my credit card company. How is this site still in business?
Hi Tom. Sorry about the delay and thanks for providing your ticket number. Your ticket has been responded with information requested. Thanks. -Donni, Scribd Customer Support
I was a seller on scribd for study guides. I got a false DMCA against me and had to wait an entire month before they would restore my content. They then audited me, closed my seller status, and now I am no longer able to sell anything in their stores. It's crazy when scribd doesn't even care about it's sellers. If you are a seller on scribd, I recommend extreme caution.
Who are these people and how do they get into my bank account? I have changed my cards 4 times coz of these unknown transactions and my bank had been refunding me for the fraudulent actions by these selfish scammers. Is there anyway we can sue these people? Please respond.
We apologize for any confusion or frustration, Choney. Scribd is a digital reading subscription that brings you monthly access to the best books, audiobooks, news, and magazines. The charge you are seeing is likely for our monthly subscription fee.
Our support team can absolutely help you locate the source of those charges and assist with cancelations and refunds, you'll just need to email us. Please use this link to email support: https://scr.bi/assist and one of our agents will help you within 24 hours -EC
Stay away! I got into their premium membership service on a 14-day trial period. Figured if I didn't find decent material that justified paying a monthly fee I'd just cancel it before this two week trial expired and keep my money. However, three days later I got a PayPal e-mail notifying me about a payment to someone I've never heard of, with some personal e-mail. When I called the PayPal customer service they informed me it was Scribd who had charged me, without my authorisation. Smells fishy, and reading other reviews here made me jump out of it before getting cheated further. Currently disputing the payment on PayPal.
STAY AWAY!
Hi Stefan! I tried to send you a message through SiteJabber on the 26th, but have not heard back yet. I'm more than happy to help with this if you can let me know the email address associated with your Scribd account. Thanks! - Zoë, Scribd Customer Support
I have not been a member since October but they have started charging my credit card monthly. They have time to update their Facebook page regularly with random news updates to promote themselves but no time to respond to messages or help tickets. I have multiple tickets and messages over the past month and they have not responded. Taking money from people's credit cards without their permission is outright theft and fraud and it's crazy that they have done it even to people who are not members. Who knows how much more they have done. Horrible con artists at this company.
Hi Katie. I'm following up on the direct message I left you last week to help assist you with locating an account that is related to the charges you are incurring. Our email is on the message and please let us know what your ticket number is. Thanks! -Donni, Scribd Customer Support
THIS IS A SCAM. I never subscribed to it. But they got my credit card number and are billing me every month. They don't have a phone # that they will answer. On the web site you can only communicate with them if you sign on. Of course I don't have a sign on. What legitimate business would operate this way.
This app is simple and straight forward until you try to cancel your membership. Suddenly you are forced to jump through all sorts of hoops that lead to a dead end. Following the very instructions given by the app itself can't be done because you are instructed to click on a "cancel premium membership" button that doesn't exist. Cancelling membership through the site according to its own instructions, you have to repeatedly click "continue with cancellation" for almost 10 minutes before you are asked why you want to leave and forced to click one of the reasons before able to click "continue with cancellation" once more which brings you to a page not found message. If you mistakenly click the much larger and highlighted "stay with scribd" button during any of this you are immediately brought to your home page and left to start all over. This crap must be illegal.
DON"T SIGN UP! I paid for a year subscription and can't use it. I forgot my password. I clicked on the link that says "forgot password", I was suppose to receive an email allowing me to reset my password. NEVER received it. I contacted customer service and all they did was create a ticket. It is 2 weeks later and I still haven't received a n email or anything that will allow me to get access to my account. I paid almost $50 for a yearly membership. Scribd is some $#*!!
Hello Amy. I'm really sorry to hear about your trouble. I sent you a private message on SiteJabber last Thursday but I haven't heard back from you. We strive to answer all our support requests promptly, and I'd really like both help you and ensure nothing's slipped through the cracks. I've looked for your ticket and found one that seems to match—#792581 from "Amy Crews" with a yearly membership, sent on Apr 20 and describing password reset problem—but that one was resolved after a couple of email exchanges between Apr 22 and Apr 27. Please reply to my private message with your ticket number and we'll get you the access you paid for. Thanks! --Jerry Goure, Customer Service Manager
After writing a review and email I was offered an apology and have now been refunded. I hope others who have had difficulties with Scribd can also resolve them. I would like to say thank you to Scribd for their cordiality in responding.
We apologize for any confusion or frustration, Dolores. We are currently experiencing accessibility issues in Italy. We have been working on a resolution however it has, admittedly, taken much longer to discover the source of the issue than we initially expected. We are still working on a resolution and, in the meantime, we are assisting all of our customers in Italy via email. If you already emailed us, let us know your ticket number, otherwise, please email us at support@scribd.com and then update this review with your ticket number so we can help escalate your case. Thanks! -EC
Firstly I paused my membership during which I still was charged! Since I then decided that the paid version of Scribd didn't give enough value to keep paying every month, I decided to cancel. In my feedback I wrote to them that I just found it unbelievable that they could still charge me while I had paused my membership, on which I never received a reply. Very customer-unfriendly. Every single dollar spent on Scribd after the first month of membership for me was money thrown away.
Hi Carli! I'm sorry for the trouble here. I do see that one of our support reps, April, did reply to you on July 5,2016 and has refunded your charge that occurred prior to the pausing of your subscription. Please let us know if you have any other qusetions! Thanks! - Zoë, Scribd Customer Support
Scribd.com has a very shady way of dealing with charging and refunding. I would be very wary of them. Poor customer service, no responses to emails.
Why am I not getting my refund for unused premium, when I didn't use it? No one will answer my emails. I feel ripped off. I've sent multiple emails and NO RESPONSE.
Hi Jerry! I sent you a private message through SiteJabber on August 3rd but have not heard back. I would love to ensure that your subscription has been canceled and issue any refunds that you are eligible for, but we need to locate your account and/or support ticket first. Please let us know the email address you used when you wrote in to us, or the ticket number you received. We should be able to find you that way. Thanks! - Zoë, Scribd Customer Service
I started using Scribd 6 months ago and rave to all my friends about it. The list of titles is amazing and for a small monthly cost you get to read everything whenever you want. The quality of print is great, the App works a treat and it syncs everything so I am able to read or listen on my laptop or phone or any other device whenever I want. I had been looking for this type of service for years... now I've found it, it's changed my reading world. Great service, amazing value for money. Thank you Scribd.
Hi Nita- Thank you so much for your kind words; we're so happy that you're enjoying your time with us! If you ever have questions, please don't hesitate to reach out to us at help@scribd.com. Thank you!
I signed up for a 30 day trial on 31/12/19 and cancelled on 25/01/20 within 30 days.
You charge PayPal $9.89 USD despite only agreeing to ever pay $8.99 USD
I dispute it you lie to PayPal.
I cancel on PayPal on the 7/2 and then log in today and you were going to charge me again
Ok couldn't view books on my phone so your service is not fit for purpose.
I will contact the bank who's credit card you charged and dispute it
I will be asking for a copy of the merchant slip I signed accepting your terms of trade with my signature
04. 03. 20 my ticket number is ******* and I will be listing on all sites that accept reviews what you have done till resolved
Hi Troy, thank you for the feedback. We're sorry for the cancellation difficulties you've encountered, as well as the confusion with the tax charged. I’m happy to help with any questions you have about your subscription.
In some countries or localities, a premium membership with Scribd is subject to tax. Where applicable, you’ll see tax charged on your subscription payment. The amount charged depends on your local tax laws, based on where your payment method is registered. Taxes may be subject to change as determined by your city, state, or country. Many localities have recently initiated new tax rules for online purchases or subscription services. However, your subscription rate itself has not changed.
We are more than happy to take a look at your account and confirm that you have canceled this subscription, and answer any further questions you may have. Reach out to help@scribd.com and update this review with your support ticket number so we can follow up with you. Thanks!
I tried their service for less than an hour after realizing it was not useful for me, then I cancelled the serviced and de-subscribed. Note to mention that I didn't utilize any file from them.
30 days later I noticed they charged my with the whole fee. I made a reclamation for the fee, but they even refuse to give my a proper answer.
Do not even try their 30 day trial.
Tip for consumers:
dont even try their "free" trial
Products used:
service
Thank you for informing us! We apologize for any delay in support and for any unrecognized charges. We cannot charge for the monthly subscription fee without an active subscription, so it sounds like something must have gone wrong with the cancelation process. If you emailed us, please let us know your ticket number, otherwise, please be sure to use this webpage to email us: https://scr.bi/assist and one of our agents will help you within 24 hours -EC
After cancelling my subscription, I found they have continued to charge me. I tried to get in contact with customer support but they have not replied despite claiming to be available 24/7.
Do not pay this scam website! They are fraudulent!
Hello Andrea, we're sorry for any delay in following up with you! Since we cannot bill you for a canceled subscription, it sounds like the cancelation was unsuccessful or there may be a duplicate account linked to the charges that you received. Either way, we can definitely look into this to ensure there are no further charges and provide any available refunds. If you've created a support ticket with us, and it's still open, please update your review here and provide the 7-digit ticket #. Otherwise, you can create a new support ticket using this link, http://bit.ly/social-support-help, and we'll have a member of our support team get back to you as quickly as possible. Thank you, and have a great day!
Wish that there was a zero rating. Cancelled numerous times, still being charged but can't log on to service to use because I do not have an account! DO NOT use the 30 day free trial, you will continue to be charged even if you cancel. Scribd has been stealing my money for a year. Scribd, do not write a bs, double talk. We're so sorry this has never happened before reply to this review. I have been reading the replies to all the dissatisfied customers that you have stolen from. Maybe it's a surprise the first 50 times it is brought to your attention but after that it is just the way you do business. I will follow up with my credit card company to try and cancel the payment. It seems this is the only way to stop you from stealing my money.
Hi Elizabeth, thanks for reaching out. Just to clarify -- it is absolutely impossible for us to bill a canceled or non-existent account as you are not rendering any services with us. We apologize for any confusion on your end in regards to this, and we'd be more than happy to help. Please submit a ticket through this link so we can get this resolved for you right away: https://scr.bi/assist
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Our monthly subscription starts at just $11.99 USD and automatically renews unless the subscription is canceled at least 24 hours prior to the next billing date.
A Scribd monthly subscription also includes access to Everand (ebooks, audiobooks, and more) and SlideShare (presentations and professional content).
Please visit our Help Center for answers to frequently asked questions and the option to connect with our support team for further assistance: https://support.scribd.com/hc/categories/360005188511
We cannot charge you through your Google account, so your payment information must have been entered at some point. You must have also agreed to our Subscriber Agreement, which states we are a monthly subscription and you'll be charged monthly if you do not cancel, which you can review here: https://bit.ly/32yAdXk. That said, I am glad you were able to receive your refund, which you are entitled to as stated in our Refund Policy here: https://bit.ly/35HOpz9. If you'd like to inquire about additional refunds, please respond to the agent assisting you. They can assess your account and let you know if they can apply more time. Thank you for your time and have a great day!