Scribd

Scribd is a huge scam. They take money from you after you cancel your free trial. I have been charged for months without consent and when I log in it says that I do not have a membership and there are no payments in the past. Smh don't ever put your card information in there.

Shows you a book or sheet music available as a PDF download, then if you actually go and subscribe to the service it can only accessed through Scribd reader. Can't be printed or saved, can't use your own PDF program for making notes or annotations. Useless for sheet music. Did not respond to my complaint.

I signed up for a temporary/trial membership with Scribd, but never used it as it was confusing. The rules for cost of membership, number of books received monthly, etc., was unclear. 15 months later I came across the site to remove it from my list. I still had an account, so decided to close it. Without any notice or emails regarding payment. Etc., Scribd had been charging me a monthly fee of 8.99 since early 2015. I have just sent them an email to close this account as well as give me access to the books I have paid for. I am waiting for their response, but would not recommend them at this time for reasons mentioned above (lack of transparency, rules that are confusing and unclear) as well as their inability to create a trusting relationship between a consumer and their company. I eagerly wait for their response regarding how to repair this.

The practice of displaying a document that they own no copy write or written permission to incite people to give their contact information on the premise that they will be able to download that document for free is certainly unethical and I question if it is even legal. This site promises you a free download of the document you wish to view if you join and give your contact information but once you do that they do not provide the document for free they want to charge you a substantial fee for a document that they have no intellectual property rights to. Sites like this should be banned. It is up to us as individuals to pass on to others how they exploit consumers and vendors alike. Please do not support this type of behavior by visiting their site.

I have been with Scribd for over 3 years now. I have stuck to them through many changes. They advertise unlimited* audio books, that * means it's not unlimited at all. If you listen to "too many" they will throttle you. I have listen to three books before they shortened my selection to a few slightly unpopular books. When I listen to those, they will reduce it even further, until all you have left is the Mueller report. I reached out to them for a solution to this problem, maybe they can offer an actual premium membership that costs a bit more and not throttle members to such extent. Instead of working with me, they cancelled my membership for me! They just shut me out! Terrible!

The online company called SCRIBD took my email address, open an account on their website and used my email address to bill PAYPAL for 11.99 that was never authorized. Seriously have some nerve to do something like this. Note the account they opened, my name is missing.

I created an account and started with the free 30 days trial period. After three weeks, I tried to cancel my trial period, but the website does not recognize my email anymore (it says: "No account found with that email or username"). I tried to use "forgot my password" but I don't receive any email either. I also tried to create a new account with the same email, but then it also says that this email has already been used by another account.

To solve the issue, I have submitted three requests in the "Support" section, but till now I have not received any feedback. I'm afraid Scribed uses this bug in its system to charge me after their trial period. Given the reviews above, my concern has even been more reinforced. Is there any suggestion for me here?

Thank you in advance for any advice or suggestions you may have for me.

I have been getting charged since 2021! I have tried the customer service email, I only receive automated responses which does not help me. They have charged hundreds of dollars and I have never accessed their service once! I need to cancel this immediately, the email address associated with my account, for some reason is not working, so I cannot login! I need to speak to a customer service rep directly for assistance, and this is impossible with their automated system! Beware, they make it impossible for assistance, and to cancel!

I opted for a free Scribd trial on June 19,2021. Scribd charged my card on July 19,2021. I had forgotten my password and Scribd refused to send a password reset link making it impossible to attempt a cancellation as only logged-in users can submit refund/cancellation requests. This is unethical. Scribd should have a simple platform for those not logged in, to request cancellations and refunds. I also observed that Scribd sends only one generic email that does not explicitly inform the consumer that his card will be charged. I finally managed to locate a link in Scribd's introductory email that allowed me to submit a support request. I am surprised that a company of this size is engaging in such shoddy practices. I demand a full refund and the deletion of all my personal and financial information from Scribd's servers.

You do get the free books as promised, but remember, you need to put in your card number before you can use it first and once they start charging you, they won't let you unsubscribe. All the methods listed online don't exist or don't work.

This site seems to offer a 30 day free trial but even if you *think* you've cancelled within the trial period, apparently you haven't and they will continue to charge you. I was charged for two months before I noticed and have only been successful in getting one month refunded so far. I hope now my account is closed and that PayPal will come through with a refund for the other month. I've wasted a lot of time trying to communicate with them, they are slow to respond and the chatbot function will just send you in circles.

I never received a refund even after numerous attempts. And I hate they have no customer service. You NEVER get a response or answer, absolute rubbish! I think about if they did this to lots of people(I'm sure they do) they were making a killing. Please protect yourself use another service

I've been getting fraudulently charged once monthly since October 2016. I've changed my credit card number several times, the charges persist. I have disputed these charges though my bank several times, changed card numbers, and recently emailed scribd support through two emails and their facebook page. No response.

I am an entrepreneur myself and found the hard way about practices of Scribd. I cancelled nearly an year ago but they have a multi step cancellation process where each step looks like the cancellation is complete. I am going to talk to my lawyer to start a class action lawsuit - I have saved some of the screenshots and can hopefully in this process help others that have lost money.

I was unaware of my subscription because Paypal doesn't work in my country. I've been charged for 8 months and I didn't know about it. I only got 3 months of the refund back. Other platforms refund their users' money back if they didn't use it. During my subscription period, I didn't even use it once. I'm sure Scribd has a tech team that can identify the user's session account and the browsing history on Scribd. Still waiting for an agent to respond back to my ticket which is #*******.
Users should be able to get a full refund if they didn't read/listen to a book. If a full refund can't be given they should be given a 100% discount code equivalent to their subscription period.

The service is a joke. There is apparently no phone number to call to reach a live human being. My cancelled his account in August, 2015. Since then, he has emailed and called multiple times to try to get Scribd to stop billing him. No one has returned a single call or email. He continues to be charged. This is criminal.

What the hell. I got a free trial and canceled it immediately, literally less than 10 minutes later because they did not allow me access to all the pages. Next thing you know, a month passes and I'm charged. Obviously, there must be some mistake right, so I send them an email and open a support ticket. It's been 2 weeks, still no response, support ticket #*******.

Great example of everything wrong with technology: Cancellation worfklow is carefully designed to make users think they have cancelled, but you still have to scroll way down and find a little confirmation link. Twice.

I'm sure I have cancelled the subscription in January, but keep being charged and couldn't enter the account setting page since then (always shows "scribd is down for maintenance, will be back shortly... for a half year!? Really?) Better think twice before giving your card number to this unfaithful website.

This site offers a lot of books and audiobooks for around $10.00 per month. However, in other categories it is mostly input from fellow users so you'll find several instances of poorly uploaded material. I am mainly giving them 2 stars because of their very poor customer service. After having a subscription for over a year, I went in to renew my credit card information (my card was about to expire) and before I could do so, they had frozen my account. When I inquired about what had happened, I received an email saying I had made a fraudulent claim against them which was totally false. When I addressed this, I received no response. I emailed again and nothing. Finally, after not contacting me following my inquiries, they deleted my account. So, there's some good stuff here but don't expect much from the company itself.

I've been charged repeatedly after canceling my account. They never make is clear that you have to confirm it by email which is misleading. I will tell all m friends to stay away from this service because of the bad content as well if something isn't resolved.

Purchased a yearly subscription and was charged twice to my PayPal back to back months. Maybe I misunderstood the cost of a subscription and how I would be charged, but even so... six days and no response from anyone on their support team about the issue? This is terrible customer service. Steer clear of this site.

I was lucky enough to notice their subscription fee in my bank account before they were able to steal anymore money from me. I have no recollection whatsoever of signing up for their service and have a very, very difficult time believing I ever did. I never used anything from their site - no books, nothing, and they refuse to refund me. If the other reviews on this site haven't told you enough - this site/service is totally fraud and they're absolute thieves, do your best to avoid it thought that still might not be enough. They've clearly been scamming people through their b. S. subscription for a long time now. We can only hope they're brought to justice ASAP.