Scribd

I have no recollection of signing up for this account. I actually have had no knowledge of this service because I have never been sent a receipt for my monthly subscriptions. I have no idea how they got my credit card info, but 2 years and $200 later, here we are. So disappointed.

I have canceled my subscription and I received an email to that effect. I am still charged from May till now. You can't get to customer service or support service. While chatting with customer support, they will refer you to contact support( There is no phone number to contact support). There is no phone number. Scribd is fraudulent. Don't get caught up in this scam.

I cancelled my Scribd account in October and the charges stopped. However, in January they started charging me again for every month till may. When I emailed them about it, they said they could not find the charge or my account despite me sending them the email, username, last 4 digits of my card, and even a screenshot of my scribd account. Then they asked for the expiration date of my card as well as the first 6 digits of the card! It feels very shady and I have since disputed the issue with the help of my bank.

I signed up to use the site, but found it wasn't worth it. So, I cancelled my membership. The website correctly says "Your scribd membership has expired"... BUT I just realized they have been charging my credit card every month since I quit in September. I'm now logging them as fraudulent on my credit card site.

This used to be a great service. After the most recent changes now it's just a piece of garbage. While the site professes to be user friendly, it makes it very difficult to cancel. What was a great business model is now simply going to become a failed business what a shame.

My account got overdrafted today, and, shocked, I went to see why. Curiously, for at least 3 months now I have been getting charged 9.99 for a scribd membership. What made this suspicious to me is that every month it id filed under a different category.one month it's music, the next it's Other/Business. I have tried my facebook account, as well as every email I own and I am still getting charged. I guess if I were to be contacted, use my email: *******@hotmail.com. Until then, I will be disputing this charge.

I dare you to try to find a way to talk to a human at this company. There is no number to be found. And it is so many steps to cancel, but they sure make it easy to take your money and increase your fee. It is deceptive advertising to make it appear free. People are not stupid. The company should take note there are almost 800 1.5 average reviews here.

A month after I signed up & agreed to pay $8.99/mo... They changed the rules from $8.99 per mo. To $8.95 per BOOK! Anyone who even considers signing up w/ scribd... Instead, do what I am now doing. Apply online for a library card on your local County Library Website & read and/or listen to as many Ebooks/Audiobooks as you want per month for FREE. You don't even have to go to the library... It's all done online. Why pay scribd for a service that your County Library offers for FREE. I wish someone had told me about the Public Library's FREE Ebook/Audiobook Service BEFORE I got hooked up with those Scribd crooks!

I have subscribed apparently without realizing. Once I decided to end my subscription, I wasn't able to do that as the website doesn't allow me to sign in or cancel anything. Stay away from this website.

I signed up for scribd and like everyone else keep getting charged despite cancelling. Company is horrible and says they will only refund 30 days despite charging me for a full 4 months. I would like a full refund

I don't even recall signing up for this, but the monthly charges keep coming even when my credit cards are replaced. The only way to reach them is through email, and they NEVER respond. My letter to the KS Attorney General is ready to be sent.

Tried the free trial for a book I needed for research. When I can't view the book I decided to cancel but they decided to charge me for the next billing period. What would I do with this for an extra month if I can't view the book I need? And why charge people during their free trial? Some would say that it's a "pending charge" but no it states on my account that my trial was cancelled during at the end of my 30 day trial even though I cancelled before the 30 days. What a scam.

I signed up for a trial and then I deleted my account, but after a month they charged me for a subscription and account that doesn't exist. I have written a lot of emails, but without any answer. How is it possible that I pay for something that doesn't exist and I can't log in because this account is deleted?

I signed up for the 30 days free trial. After couple of days, I canceled my account. When I checked my credit card, there was a charged. I was upset. I reported the charges to my credit card. My credit card asked me to work with Scribd. I tried, but I got no response. The next month, I saw another charge. I decided to go back on the site and put in my user name and password. It showed the account was "inactive." How can you charge me for a service you did not perform? I sent them another request. No response! After reading your comments and reviews, I'm starting to wonder how many many people did they do this too? At this point I am seeking legal help. It may be chump change to others. But it's the principle. Can you imagine how many people went through this thinking its only $10. I will contact my credit card again. Anyways, I was charged twice for a service that was not performed.

I've been using this service for about a year after getting a free trial to listen to an audiobook I couldn't find through my library app. I have never had to wait until the next month to access an audiobook I wanted, and I usually listen to six or more books in the span of a few weeks. The price is really fair for the selection and availability. I do wish it were easier to search books by series in the app like you can in Overdrive. Overall, I'm pretty happy with the service... and this is coming from a total penny pincher.

I signed up for the free membership because it was stated that they will send an email to me to remind to cancel my subscription once the free trial will be up soon. However, I received no email from them and they proceeded to charge my PayPal $9.62. Wasn't the price supposed to be $8.99? Extremely disappointed in their service.

I thought I cancelled it, but it looks like I did not.

The reason is that when I click on cancel membership, I am taken to the next page with no clear sign it isn't done. Even though there is no clear sign you need to scroll down to continue cancelling, it's still needed.

Why can't you be more honest about this process, detailing everything one needs to do, so nothing like this happens? I am sure I am not the only one with this problem, check out this article: https://the-digital-reader.com/2015/07/03/psa-have-you-cancelled-your-account-at-scribd-you-might-want-to-double-check-that/.

So apparently customer service only helps you until you actually need a refund. Just noticed that I had 6 months of charges on my credit card and had never signed up. They couldn't find any account for me under any of my emails nor my credit card number. Finally found an account for me under someone else's email and asked if I recognized the email. I said it wasn't my email and that I wanted a refund of the 6 months and also my credit card taken off that account to prevent any further charges. I got an email back from customer service saying "Ok so you say it's not your email but do you recognize it?". No! If I recognized it I would have said something. I reiterated that it wasn't mine, I didn't recognize it and wanted my refund. Up until then they had been answering my other emails after about 12 hours. Once it got to the last one, nothing. I emailed them back two different times and nothing. I can't believe they are still in business with this many complaints.

Cancelled my subscription and deleted my account and they are STILL taking money out of my account. Impossible to talk to an actual person. They do not even have any way for you to talk to an actual person. So far they owe me $80. $25 for two stop payments through my bank and 4 monthly subscriptions. I don't want to change my bank account but I will!

They are cunning. It would take you three steps to cancel subscription. In each steps you have to scroll at the bottom of page and click continue cancellation. It's shrewdly designed to make you fell you I've canceled the subscription but it continued. I almos paid for 9 months. My mistake that I was not checking the credit card statement.

I used to love Scribd, but no more. I have no issue with uploading a document, to download a document, but even if document is accepted I never get to download, always see spinning ball on page until I give up. Do you think I would ever subscribe when Scribd is not even honest about downloading? Why would I trust Scribd with money?

I have subscribed as it was written 3$ for annual subscription, however per month was lightly visible. They charged 50$ without informing and saved payment card details, and the book I wanted to read is a sample copy not the original book. I have written them to refund but no reply yet and there is no contact number to reach. This site is Fraud and I am very frustated that I have even visited this site.

I was allured into subscribing for a…
I was allured into subscribing for a free period and although I cancelled and never used their web services again I eventually found out that I kept being charged monthly fees for many months for a total of 86.66 UK Pounds.
Eventually when I realised the overcharge I asked to be refunded the amount charged in excess but I only received 9.99 pds refund! I complained several times but they are insisting to say that I did not cancel in time. NEVER used then again and suggest you do the same too!