Scribd

I gave the website my credit card information for a free trial and am now unable to log in due to not knowing the password. But I was NEVER even asked to set a password and now I am unable to RESET my password so getting into my account is impossible. I haven't been charged yet, but if I am I will be FURIOUS, Please fix this issue and I will change the review to a 5, however as many other reviewers have noted, this reeks of scam.

I signed up for a free trial on Scribd at the end of May so that I could access a powerpoint that I saw on the site. When I realize that it wasn't an actual powerpoint but just a pdf copy I canceled my account the same day (I now realize that they never sent me a record of that cancellation). On June 24th I was charged 11.99 anyways. I emailed them on June 29th explaining the issue and got no response. On July 24th my credit card was charged again. On July 25th I cancelled the account again (because it didn't show that it was cancelled) and I contacted Scribd again. This time I got confirmation of my contacts to them but no confirmation of my cancellation and no response from Scribd I tried to dispute the charge with American Express and Scribd immediately answered Amex and told them that there was no record of my first cancellation so Amex is charging me the 11.99 from June 24. I have not heard back about the second charge of 11.99.

Kept uploading files (which they would save) but wouldnt let me download any files in return. Thought it hadn't uploaded properly, but when I tried to upload them again to download a book, they wouldnt accept it as I had already uploaded it for them, but still wouldnt let me download a single thing. Awful.

They didn't sent me a notice that my free trial was over and charged me twice for the membership and won't answer to my emails, I asked for a refund about 3 days ago and no answer.

I did respond. It took them a couple days but i was refunded my money back. Thank you. It would be better if you had a customer service number and not just email to betrer help customers

Can not speak with a human - never ending loop... please login... can not login account is deleted still being billed. Created two work orders no response #******* #*******.

Just to let you know it takes MAJOR steps to cancel your membership. I thought I had done it, but had not clicked through enough windows to actually CANCEL. It turns out, I had just deactivated, so keep clicking until you get to the little bar that says you have actually cancelled. They make it really, really hard for you to leave, and if you click on the wrong thing, or just assume you've done your job, you WILL get hit with a charge.

I cancelled account in January 2021 and they kept debiting for 21 months at almost $300. No email contact in that time because account is cancelled! No Contact from Scribd. Beware!

[Update Added Below]

I gave Scribd a try by subscribing to their one-month membership trial. That wasn't bad but since I use my Kindle most of the time, so I decided to cancel the trial. They took me through a couple of steps, left me thinking that I was done. And guess what! I was charged in the next month. So I calmed me down, go to Account Setting to find that my membership is still activated. I tried to go through the cancellation again. And just like the last time, after a couple of steps, I thought it was done. But no mail, nor any notification! I started to freak out, I did it again, this time I just noticed that the cancellation just didn't end there (like most pages, you click Cancel, then you click Confirm, and you're done). Although the third page said something like they had acknowledged (We want to change or whatsoever), and below there was a tiny text, yeah, TEXT - NOT EVEN a BUTTON saying "Continue to cancel". What the hell? Okay then, take my $8.99 and you will never have me or any of my friends ever coming to your site ever ever again!

- Update - 2018/7/6
Looks like my voice was heard, and they offered me a refund after all. I can barely say that I changed my mind about their system, though. At least they tried to solve the problems that it created. And I appreciate their effort. Hope that they will make the cancellation process more transparent and user-friendly. Maybe I will be back.

Beware. Scribd.com is a scam site. They just charged my debit and I had never heard of them. The weird thing is that on their site, I logged in with my AMAZON account email and password, a combination I have never had with any other online venue. I suspect this company hacked Audible.com, an AMAZON company I recently used and a competitor of Scribd.

Scribd has no customer service phone number, and they do not answer their emails.

BEWARE OF AUDIBLE.COM since SCRIBD has apparently hacked their database, which is the exact same info on your AMAZON account. I talked with AMAZON and with AUDIBLE, but they could not help.

SCAM-FRAUD
FRAUD-SCAM
SCAM-FRAUD
FRAUD-SCAM

They give you a free trial for a month and say "Don't worry, we'll email you before your trial ends." but THEY DON'T! They charged me with 98€ without asking me anything! Thieves!

Great! They refunded the money as per the conversion. I really appreciate it.

Content of scribd is good but they need to check on the payment management as many are facing trouble.

These people do not care about their users. They would rather harp off of your misfortune than to help you. They thrive off of people forgetting to cancel their membership (like many other subscription services), and apparently still charge your card even after you "think" you've cancelled. An ethical company would shoot you and email saying "HEY, YOUR FREE SUBSCRIPTION IS ABOUT TO END AND WE ARE ABOUT TO CHARGE YOU". Nah, that's too much of a courtesy. They keep RADIO SILENT so that you don't know that you are being charged. Good companies like apple music will send you monthly receipts saying that they've charged you so that you are AWARE and can cancel if need be. The only thing that is worthy is that each month you get 3 free books and 1 free audiobook, so even if you've been charged unknowingly you can still use your books right? WRONG. THEY TAKE AWAY THOSE BOOK CREDITS. SO YOU HAVE NOTHING TO SHOW FOR THEY MONEY THEY STOLE FROM YOU. TRASH. DON'T USE THIS SITE.

I would not recommend using this $#*!ty website, they scam you out of your money. I cancelled my membership so many times and they keep charging me, I would love to sue.

They charged my account while sending me emails which claimed that I'm not subscribed yet. They made me think that I'd still be in the free trial and took money from me.

Don't trust this company. Read about the reviews. It is SCAM> signed for a free trial and was charged at the end of 30 days EVEN THOUGH they promised 60 days and in my account, it is still showing 34 FREE DAYS LEFT. WORST COMPANY! Don't trust.

And I thought that for being American it would be a good choice. DON'T TRUST!

They don't answer any message on support

I signed up for a two month "free" trial, ended up not getting around to using it. So I go to cancel, and they have already charged my account a day before the receipt claimed I would be charged.

This is most likely a SCAM! I fell for it so you should stay away! I wanted the "1001 Albums You Must Hear Before You Die" PDF and I got it, but I cancelled my subscription immediately after so I wouldn't forget it later on so I won't get charged. After reading the reviews, I realized I had made a massive mistake. So if the Scribd Customer Support reads this, do NOT charge me, or I will report you to the authorities to get you shut down. I do NOT want any spam emails as well. I want my account DELETED. Please reply ASAP.

I am charged every month without having an account or subscription active. I have checked already with all the emails that I have and I am charged 12$ every month by Scribd INC SAN FRANCISCO. I have checked number of times and I have never logged in with any of my emails. I have been trying to contact the Support team regarding this issue, but no answer whatsover. I would like to be contacted directly by the company to resolve this issue.

Got this e-mail today, April 24. Wow, they gave me a whole days notice to complete the final third of the book:(
We noticed that you started reading Ian Dury: Sex & Drugs & Rock 'N' Roll. Unfortunately, Ian Dury: Sex & Drugs & Rock 'N' Roll will no longer be available after Apr 25,2018, and we wanted to let you know as soon as possible.

I had been with this site a pretty long time. In fact, this month would have been my one year anniversary with them. I thought they were fantastic. Not only did I get unlimited great books, but they had most of my college books under their document sections. At a $9 a month fee, I had saved over a thousand dollars on those college books alone! Not to mention the app worked great with no issues, no ad interruptions, and no shut downs. I have never even had a bad experience with their customer service.

My issue with Scribd is their recent change. I am so distraught over it, my 5 star review has dropped to 2. What happened is, they went from unlimited reading to a credit system. You get 3 credits a month+1 audiobook (most books are 1 credit each). For that price I would rather go back to library visits. This would be okay for some, but I read anywhere from 10-15 books a month. What really angered me about it though, is members like me got no warning of this change. To top it all off, since I decided to opt out of my membership rather than continue it, they decided that I no longer get to read the books that I had already used my credits for (credits that I had already paid for and rightfully deserved to use). I am beyond disappointed in their choice to make such a sudden change and not warn their members before doing so. At the very least, they could have offered a package that still allows the unlimited reading. If it was about cost, I would have gladly paid more to continue the membership I had.

DO NOT USE! I cancelled my membership and was still billed. I tried contacting them through email since there's no number on their website, still waiting on a response.

I must change my bank card to cancel payment, they can't find me with my e-mail to cancel it, but every month take money from card. Useless aplication, no star