Scribd

This company kept charging my debit card 7 times, once for $8.99 each month. I only wanted one month of the subscription and have never received any invoices or bills from Scribd regarding the six extra monthly charges. I want a refund for the six months of monthly charges!

Although I cancelled my subscription back in 2020, Scribd continued to charge my credit card for the subscription fees. I have complained again July 2023, their AI responds with the same messages that the account is cancelled. And yes, they charged the amount again for Aug. 2023! I am now taking legal action and report them to the FBI as I am not the only victim. This is their business model!

I'm still being charged. I have no way of accessing the account to make sure I cancelled my subscription properly because I deleted it! Can't stop the payments which have been coming since July for a service I have never used. I even changed my credit card and I'm still being charged on the new one. Don't know what to do. Ticket #*******. I want a refund for all the charges since July.

They have charged 2 times my bank account with an ammount of 9.99 each time. I had cancelled my free trial subscription right after I created my account, however, it appeared as if it was on when I went to my account to see what happened.

Ticket number: #*******.

1) i do not have any email regarding activation of scribd account
2) If i have membership it should show up in my account (it is not showing up!)
3) I still see last two months charged by scribd on my account.
4) don't know whom to contact. How to generate ticket. No contact number found on website

Ticket Request #*******

I was elated when I saw Scribd reinstated their unlimited program. Their website advertises that they are "truly unlimited". As of June, 2019, it appears that this is not true. After listening to 2 full audiobooks, I started seeing "Available Soon". The initial top books are not available after reading, listening, or just skimming.
Message to Scribd, your advertising is disceptive and dishonest. If you need to raise your price, mention it in your advertising.

Very deceptive. This is not an unlimited service. After you listen to 2 audiobooks during a billing cycle you are cut off. After you are cut off you can see the title and the date it will be available. I researched this and found countless reviews with the same issue. They were told that they "throttle abusers of the system". I am not sure how paying for a service and then trying to use it can be considered abusive. Very disappointed since I prepaid for a year. Will be requesting a refund. Audible may be a little more expensive but they are upfront about their service, offer discounts and you can purchase more books if you'd like. With Scrid you just have ti wait.

I'm really surprised about all the bad reviews on here. I've been using it for years and i love it. I also had it for my husband for a bit and had no problems canceling the subscription for him. They only reason I came across these reviews is because I'm having trouble signing in with google on my PC (usually use my phone) and was looking for some answers. This is part of the reason for the one star missing. That and I can't ALWAYS find what I'm looking for, but I usually can. I commute quite a bit so I love the audiobooks and this is a way better price than audible. Plus you get all the other mediums too. Ebooks, sheet music, magazines, etc.

Like everyone else here, I've been scammed by Scribd. I'm ON IT with tracking my free trials and subscription services and set alarms in my calendar so I can avoided cases like this. So when they charge me twice well after I canceled subscription (during my trial period) I started questioning MYSELF. Luckily I had screenshots to prove I canceled before the trial period ended, but doesn't seem to make a difference as they ignore all emails requesting support.

So I'm just writing here in a desperate attempt to get their attention because I feel very uncomfortable knowing they can pull money from my card whenever they want even after I've canceled the auto-pay service. I want that money refunded immediately and I want you to delete my account/ credit card #s and all the data you pulled from me. This is wrong and you guys know it. Cut it out and either shut the site down or create new terms that protect the customer!

My support ticket # is *******.

Thank you!

1. They do not send out an e-mail to remind you that your free trial is over and you will be getting a $9.99 charge
2. The cancellation process is really annoying and there are many opportunities for you to be tricked into not cancelling in error,
3. They will not give you a refund if you did not cancel before they took your money

I cancelled the membership few months ago, however they still charging membership fee every month!
I couldn't delete my credit card details. Submitted many refund email, no reply yet.
My ticket number #*******.

Don't use this site, no contact number and no response! But take money at the day!

Multiple confirmation steps are required and basically it's impossible to do it properly from Android.
They have rob me of a month subscription as I believed I cancelled the trial period.

This simple stage is the epitome of bad practices and poor marketting. Do not subscribe to their trial.

I got an account the beginning of September to see one book, and then cancelled later in the month. I was just billed $12.27CAD this October, but when I wrote to them about the issue, I got an immediate helpful reply on the same day. They are refunding my money, and said my account will remain active for free the rest of October anyways. So despite the cancellation problem I had, I have to say they do have excellent customer service, which matters a lot to me.

To Scribd,

I am currently a student and I availed of your free trial but was charged for it! Afterwards I cancelled and I was charged again this month when it specifically says on my account that I cancelled my subscription. You are deliberately taking money from me without my consent.

Please know that as a student, I don't have enough funds to continue the subscription. Hence, the cancellation.

If you charge my membership after December 27,2019, I will be calling the card issuer to do a chargeback.

My ticket number is #*******.

This people make it virtually impossible to cancel! I went all over their site to try to find out where to cancel... I had to call my bank and get a new credit card! Plus I was on a "trial" period and still got charged for 2 documents I downloaded... CROOKS!

I really like Scribd and what they do, but I just wish it wasn't so gosh darn expensive. I'm not that fast of a reader so sometimes it seems better to just buy one book and take your time with it. If you read and listen to books all day everyday then Scribd might be suitable for you.

I signed up for the free scribd trial in summer 2017 and used the service for a few months. I never received an email confirming free trial or continuation of subscription. I cancelled the service following instructions on their help centre page but the charges keep coming every month. Sofia A.

I wanted to sign up for the free trial period, so i signed up and put in my credit card info, clicked the button and the page just blinked. Nothing else happened. I didnt get an email or anything to confirm whether or not it went thru. If possible i would like to cancel this subscription immediately since i cant access anything on the website anyway.

I have been a member of Scribd for close to a decade and love the service. I'm a voracious reader and can almost always find the books I want to read. Scribd's recommendation engine alerts me to other interesting books related to ones in my saved queue. They have a large selection of audiobooks, all included in the monthly fee. Their app works well on all my devices and the web. In addition I like that you can upload documents and pdf articles for reading on the site. To my mind, it's a bargain.

A friend bought me a 6 month gift card. I was excited because I read a lot on my nook and it was nice of this person to get me something that I would use. I entered the site and began trying to find books to read. The selection is limited and does not let you preview the books. It takes too much time to find what you are looking for. I could not figure out how to log back on and find the book that I started. I called the person who bought me this giftcard and told them to try and get a refund because I will not be using it. I love my Nook.

The book selection is like going through a carton at a charity show with most volumes brown at the edges. New books are rarely added and it is impossible to keep track of ones read so it is easy to select the same book twice.
Audio books often play badly and downloaded books mysteriously disappear.
Waste of money

This site charged me twice for a 'free' trial.
They have responded and said that it was just a checking mechanism they have, but I still don't know, the charges have still not be cleared up, so I'm going to wait and update this review if anything changes.
But maybe they should mention this when we are signing up or in the terms and conditions so that it's not such a shock.
Whatever their procedure maybe, they should at least clearly mention this so that new customers aren't intimidated when they sign up.

After my free trial expired I cancel subscription (at least I thought so) but they charged me for 2 more months. I don't think it's fair how they are doing it, but it is my fault that I didn't pay attention to that. Finally, I managed to cancel the subscription but because the card information cannot be deleted I want to delete my account permanently. My problem and reason for the 1 star is that I can't delete my account! I've read ALL the instructions on the internet and FAQ about deleting accounts, but that button just doesn't exist on my Account Setting page. I'm really disappointed and I don't think this is an appropriate way of treating clients!
(I uploaded a screenshot of my account settings page where the button "delete account" is supposed to be.)