I've been getting fraudulently charged once monthly since October 2016. I've changed my credit card number several times, the charges persist. I have disputed these charges though my bank several times, changed card numbers, and recently emailed scribd support through two emails and their facebook page. No response.
I was unaware of my subscription because Paypal doesn't work in my country. I've been charged for 8 months and I didn't know about it. I only got 3 months of the refund back. Other platforms refund their users' money back if they didn't use it. During my subscription period, I didn't even use it once. I'm sure Scribd has a tech team that can identify the user's session account and the browsing history on Scribd. Still waiting for an agent to respond back to my ticket which is #*******.
Users should be able to get a full refund if they didn't read/listen to a book. If a full refund can't be given they should be given a 100% discount code equivalent to their subscription period.
Hi Monique, we're sorry for the frustrating experience. Upon review of your support ticket, it looks like this issue was resolved by the agent you were working with as of April 1st, 2021. Please direct any and all questions or concerns you have to them via email so we may best assist you. Thanks so much for reaching out and have a wonderful day! -VG
Impossible to reach them - this is just about the only company of its type that has no phone support at all. Everand should rename itself Ever-eady as they just keep charging!
Hi Gordon, we apologize for any inconvenience this may cause as we do not offer phone support at this time. However, we are more than happy to help you via email if you need assistance - just create a support ticket using this link, http://bit.ly/social-support-help, and update your review here with the ticket # that you receive. Once we receive that information, we can have someone get back to you right away. Thanks!
The service is a joke. There is apparently no phone number to call to reach a live human being. My cancelled his account in August, 2015. Since then, he has emailed and called multiple times to try to get Scribd to stop billing him. No one has returned a single call or email. He continues to be charged. This is criminal.
Hi Jenny! I'm so glad that our Support Manager was able to resolve this issue for you and your son. Please do let us know if you have any other questions or concerns. Thanks again! -Zoë, Scribd Customer Support
What the hell. I got a free trial and canceled it immediately, literally less than 10 minutes later because they did not allow me access to all the pages. Next thing you know, a month passes and I'm charged. Obviously, there must be some mistake right, so I send them an email and open a support ticket. It's been 2 weeks, still no response, support ticket #*******.
Hi Miss. D. I'm sorry for the delay in response as we've received a higher than normal amount of emails than expected. Thank you for providing your ticket number and I've responded with more information regarding your account and refund. Thank you for your patience. -Donni, Scribd Customer Support
I've been charged repeatedly after canceling my account. They never make is clear that you have to confirm it by email which is misleading. I will tell all m friends to stay away from this service because of the bad content as well if something isn't resolved.
Hi Samantha - We apologize for the confusion here! When you cancel your subscription with us, you will immediately receive a confirmation email of the cancellation to your primary email address on file. If you did not receive this confirmation email from us, then the subscription cancellation was not completed successfully. This is mentioned in our cancellation guide found here: https://support.scribd.com/hc/en-us/articles/210134046-How-to-cancel-your-premium-membership
That being said, we want to confirm that your subscription is canceled and you aren’t billed further. If you could please email our support team at help@scribd.com and update your review with your support ticket #, we can get you connected with someone who can help with this right away. Thanks!
I'm sure I have cancelled the subscription in January, but keep being charged and couldn't enter the account setting page since then (always shows "scribd is down for maintenance, will be back shortly... for a half year!? Really?) Better think twice before giving your card number to this unfaithful website.
Hi Lucy - I'm very sorry to hear about your unexpected charges. Our account page is up and running (and has never been down) so your computer's browser may be cached and, most likely, your subscription was not canceled, which is why you're receiving these charges. Not to worry, please send us an email to help@scribd.com and we can make sure it's canceled and issue a refund. Thank you!
This site offers a lot of books and audiobooks for around $10.00 per month. However, in other categories it is mostly input from fellow users so you'll find several instances of poorly uploaded material. I am mainly giving them 2 stars because of their very poor customer service. After having a subscription for over a year, I went in to renew my credit card information (my card was about to expire) and before I could do so, they had frozen my account. When I inquired about what had happened, I received an email saying I had made a fraudulent claim against them which was totally false. When I addressed this, I received no response. I emailed again and nothing. Finally, after not contacting me following my inquiries, they deleted my account. So, there's some good stuff here but don't expect much from the company itself.
Hi Bailey - This definitely sounds frustrating. We'd like to take a second look at this and escalate your case to see what happened and make things right. Could you update your review with your ticket number? Once this is done, we'll get this sorted out for you. Thanks!
Great example of everything wrong with technology: Cancellation worfklow is carefully designed to make users think they have cancelled, but you still have to scroll way down and find a little confirmation link. Twice.
Hi Jean - I'm sorry to hear about your difficulty with our cancellation process. Please send us an email to help@scribd.com and we'll confirm cancellation and issue any refunds. Thank you!
Purchased a yearly subscription and was charged twice to my PayPal back to back months. Maybe I misunderstood the cost of a subscription and how I would be charged, but even so... six days and no response from anyone on their support team about the issue? This is terrible customer service. Steer clear of this site.
Overview
Scribd has a rating of 1.1 stars from 871 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scribd most frequently mention free trial, credit card and customer service. Scribd ranks 188th among Ebook sites.
Our monthly subscription starts at just $11.99 USD and automatically renews unless the subscription is canceled at least 24 hours prior to the next billing date.
A Scribd monthly subscription also includes access to Everand (ebooks, audiobooks, and more) and SlideShare (presentations and professional content).
Please visit our Help Center for answers to frequently asked questions and the option to connect with our support team for further assistance: https://support.scribd.com/hc/categories/360005188511
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hi Caitlin! I'm glad we were able to get this resolved for you via your support ticket. Please let us know if you need further assistance. Thanks! - Donni, Scribd Customer Support