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Scribd has a rating of 1.4 stars from 877 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scribd most frequently mention credit card, free trial, and customer service problems. Scribd ranks 199th among Ebook sites.
Been a user for about 3 years now and I'm continually surprised by what I can find here, from mags, through books to audiobooks. All at a bargain price, half of ehat audible charges for 1 book a month.
Joined Scribd/Everand a month ago. Their "free trial" is not free. They charged my account twice within that 30-day free trial period...once after two weeks of the trial and then at the end of it. I canceled my subscription and notified my bank of the fraud. Not only am I disputing the charges but a Have had the bank remove the card from my account so they can't continue to steal from me. I had hoped this subscription would be good...it seemed so at first. Then, I found out that not only are they fraudulent in their charges but there's a limit on how many books you can read in a billing cycle. Initially, when you search online for a good ebook subscription, Everand seems like a good choice until you actually have to deal with them. The complaints about them outweigh the good reviews and all seem to have a common thread - deceptive business practices.
Seriously! I was a long time subscriber until you guys went to the limited number of books per month. When you returned to "unlimited" version, I tried you again, but it wasnt worth it. When I tried to unsubscribe, I thought I did, but you charged me!
Then I recently noticed that there is a small continue button almost hidden and then multiple additional pages I had to continue through.
Why not make it simple to unsubscribe instead of making all your ex customers pissed off?
That is a HORRIBLE business policy!
Update: After many emails Scribd finally refunded the money, but the company STILL needs to make unsubscribing more transparent!
Tip for consumers:
Better than Kindle Unlimited but if your local library has online lending, it is totally unnecessary.
This company is a scam! We are repeatedly charged every month for a service we did not order on a credit card we do not use! The only replies we get from the company (e-mail only) are asking for more information. Ticket # *******.
Fred T.
Hi Fred. I can see that our support rep Gary replied with further information regarding the issue on your ticket. Thanks! - Zoë, Scribd Customer Support.
I definitely had some trouble with this company.
I definitely had some trouble with this company but having paid for subscription via PayPal -- I was able to dispute the charges and PayPal got me all my money back. I don't recommend you giving this company any financial info like a credit card or banking info.
Tip for consumers:
Avoid Scribd
Products used:
NA
Hi John, we apologize for any confusion here. Upon review in our system, it appears that you've already been assisted by our agents in your recent support ticket (#4201772) and your issue has been resolved. Both of the agents that you worked with have informed you that since you issued a chargeback dispute through PayPal on this account, any refunds due will be handled through the dispute resolution system at PayPal. Please note that as PayPal disputes are reviewed by PayPal themselves, the outcome of the dispute is binding and we will not subsequently offer additional refunds or credit beyond what is offered through this system.
We are unable to provide refunds for this account due to the chargeback disputes that you've opened through PayPal since the funds have already been removed from our system. As a reminder, please follow up with PayPal support for further information regarding your dispute. Thanks! -VG
I cancelled my subscription on 6 June 2018 and was charged on 17 June 2018 and though I raised hell and still not refunded, have been recharged on 17 July 2018 again! #$%@& refund my bloody money! Absolutely worst, tricksters stealing people's money! For #$%#& sake, refund my money, its not yours. This is going to court!
Hi Tinah - I'm so sorry to hear about your unexpected charges and I absolutely want to make this right with you. Could you please reply to this with your ticket number? That way, I can personally issue a refund. Thank you!
I cancelled and they continued to charge me. They didn't send me a cancellation confirmation or anything.
*UPDATE* They did refund my money a day after I complained and disputed the charges on paypal. They didn't send me any useful update emails.
Tip for consumers:
They will steal your money.
Hi Shawn - I'm really sorry to hear about your unexpected charge! I'd love to resolve this for you - please send us an email to help@scribd.com with ATTENTION JAMES in the subject and I'll personally issue your refund. Thank you!
I have deleted and cancelled any subscription I've had with Scribd But I am still being charged every month!
I have no access to the content as I have no subscription despite the ongoing charges. No customer service number or a human being to talk to
We're so sorry for the ongoing charges and for any trouble you had with contacting our support team. We cannot charge after a subscription is canceled, so something likely went wrong here. To get in touch with our support team, please be sure to use this link: https://scr.bi/assist and one of our agents will help you out ASAP -EC
This service has about 70% less books than Audible plus the books they do have skip and or pause throughout the books. I have contacted Scribd 3 times trying to get them to address the problem. It took 2 weeks for them to respond to my first contact saying they're happy to say the problem had been fixed. I contacted them back telling them the problem has not been fixed. I contacted them again recently because I had not heard back from them. As of today I have still not heard back from them and the issue persists. I could understand if it was one book Or if it was just once or twice per book but it isn't. It's every book, every chapter. I've even tried deleting the app and downloading it again. That didn't fix it either.
Hi Donna, we're sorry to hear about the glitching you are experiencing with your books! Since you have contacted Scribd, can you please update this review to include your support ticket number? We'll be able to find you that way and address the issue. Thanks!
They withdrew my money from my account without notification! I want to refund and cancel my membership because I don't use this site. I wrote a lot of this "tickets" but they don't answer on them! I don't know where to write, I even wrote them in Twitter.
Hi Angelina, thank you so much for bringing this to our attention. I would be more than happy to assist you in canceling your subscription and with a refund. Can you please reach out to help@scribd.com to connect with a support specialist? Then update this review with your ticket number so we can escalate your case. Thank you.
Been getting charged on my credit card by this scam service and have NEVER JOINED! Filed complaints with my bank now on my 4th credit card in 3 months. The bank says they have a contract with Visa and automatically gets the new card #s which are manually entered. They want me to open a account to send a e-mail. What a scam!
Hi Lee. I'm following up on the direct message I left you last week to help assist you with locating an account that is related to the charges you are incurring. Our email is on the message and please let us know what your ticket number is. Thanks! -Donni, Scribd Customer Support
Great customer service, they refunded a mistake I made and got back to me within a day. My bad, I saw these complaints and thought it was their fault, but I had an email that I forgot that I had made and it was my fault. Emily has great customer service and handled everything immediately
Thanks so much for updating your review, Sabrina! I am glad I was able to help you out. If I can be of any additional assistance in the future, please od not hesitate to reach back out to us and we'll be here to help, otherwise, thanks again for your time and patience. I hope you have a great rest of your day! -EC
Terrible company, billed me for 6 months AFTER i cancelled my subscription. I had also cancelled my account so that i had some certainty that i would no longer be billed, but this was a mistake as i no longer had access to attempt to cancel the subscription (again).
Tip for consumers:
Worse than the Taliban
Products used:
None
Thank you for informing us! We're so sorry to hear about the trouble. We are not able to continue to charge a subscription price if the subscription has been canceled, so something likely went wrong with your cancelation. That said, please no worries! We are happy to assist you with cancelations and refunds. First, please review our guide on how to cancel here: https://bit.ly/3gxxTVT and if you need more assistance, message our support team here: https://scr.bi/assist. Thanks! -EC
Scribed came up on a book search so I signed up. They acknowledged my 30-day "trial" and said that an email would be sent to remind me before charging my card in 30 days. However, I never received a new account welcome email and the book was not really available on their site. I waited 24 hours for my welcome email and realized that it would not come. For fear of being charged, I canceled my account the next day keeping a copy of this action. I have never received an email from Scribed, which means they collect your credit card with no intention of communicating with their users.
Tip for consumers:
Pay attention to normal online notifications we view as “normal” these days and don’t accept non-performance when you give your credit card information.
Products used:
None
We apologize if you haven't received any notification emails, Linda! It sounds like you may have created an account via Facebook or possibly a secondary email. It's also possible that the emails may have gone to your spam. Regardless, we apologize that you weren't able to access your trial and our support team is available to help ensure you are canceled and refunded. If you've emailed us, let us know your ticket number so we can escalate you to the top of our queue, otherwise, email us via this link: https://scr.bi/assist and your ticket will be automatically escalated to one of our agents who can assist you within 24 hours. Thanks! -EC
I have never subscribed to Scrib'd, not even for a free trial. NEVER First time I see this website.
So I was shocked to see my credit card being charged for a subscription from 03 Feb 2020! To this month 06 Sep 2022. If this company don't help me to give me money back I will be speak with
Lawyer... I have no words for this company.
Thank you for informing us and we apologize for any recent charges and for any confusion! Scribd is a digital reading subscription that brings you monthly access to the best books, audiobooks, news, and magazines. The charge you are seeing is likely for our monthly subscription fee.
As we cannot charge for the subscription fee without an active subscription, that means there must be an account somewhere causing your charges. So we can help you locate the source and assist with cancelations and refunds, please email us via this link: https://scr.bi/assist and one of our agents will help you within 24 hours -EC
Scribd will send you messages more than twice in a month that your account was needed to fill money. If you give response their messages, at the same, time they will charge you. Even though you have already paid, their system was stuck and you was like you haven't pay yet. So, they will send you messages again and you fill again. Then, they charge you again. Their system was so terrible. Then, the application was too. They just show the books that they want to promote. Application was not user friendly.
Hi Naw - I'm very sorry to hear about your duplicate payments. Most likely, you had two accounts with us, which you've forgotten about. Please send us an email to help@scribd.com and we'll be happy to resolve this for you!
Whenever I'm not sure if a site is trustworthy, I sign up with my PayPal account. All you have to do is call PayPal and they will cancel it for you... if the company won't. They will also contact the company for you and get your money back!
Hi Alyssa - We take a number of payment methods including Paypal, and you can learn more about this here https://support.scribd.com/hc/en-us/articles/210134006. While you can cancel your Scribd membership from your Account Settings, our support team is always happy to help! If you have any questions, feel free to email us at help@scribd.com. Thanks!
Do not use this website! I subscribed to it for a book I needed for a 5 week long session. I requested to cancel my membership, and they are still billing me 5 months later. If I wouldve known this was going to happen I could have bought the book for less than what I have paid them already.
Hi Angela. I'm sorry to hear about your trouble. I tried to reach out to you here 1 week ago via private message, but I haven't heard back so I'm trying once more. I can’t find any previous correspondence between us, and I know it’s been a little while since your post, but we’d still like to try to sort this out. Would you please email us at support@scribd.com? Include the order number from your receipt if you can—or your Scribd username—so we can find your subscription in our system, and we'll try to make this right. Once you email us—or if you already did—please send me your ticket number and I'll be sure we investigate. --Jerry, Customer Service Manager, Scribd.com
I have been trying to sign in for days now without success. I sign in with google and am sent back to the sign page. Tried the support, but got no response. I want to cancel my account and can't sign in to do it.
Hi Marcelle, we're sorry to hear that you've been having trouble signing in! So we can best assist you, please submit a ticket through this link https://scr.bi/assist so your request is escalated for a quicker response. Thanks!
I have cancelled my subscription with Scribd and I am still being charged! I had to pay an extra fee for the one month because my account was "on hold' as it expired but still being charged. After paying the subscription fee just to cancel my account, I am charge once again! The customer service is absolutely shocking. They never reply to queries or offer support. They are thieves! I have cancelled my debit order to you. If I so blady well as receive anything from you demanding payment, you can shove that informartion so far where you like it. I have had enough of this BS!
Hi Michelle, we are truly sorry for any inconvenience you have experienced. We would love to look into this for you and process a cancellation on our end to ensure you are not billed going forward. You mentioned you have reached out to our support team, if you have an existing ticket number please update your review to include your ticket number. We will have your ticket assigned to one of our specialist ASAP.
Again, we truly apologize for any issue you have had in regards to our customer support. That is not the experience we want our users to have.
If you do not have an existing ticket please submit a ticket to our support team here: https://scr.bi/assist. Your ticket will get escalated to a specialist automatically.
Thank you for your patience as we get this resolved, we look forward to getting this taken care of for you. Have a wonderful day! - MR
They let you use their service then when you cancel they'll send a confirmation and keep charging you. When you write them they'll keep saying they are doing their best to locate the charges but in fact they are just delaying and trying to scam you longer.
They will keep pretending as long as you let them.
And now Jerry G., Scribd Representative, is here to keep the show, pretending to help disgruntled users that HE will help them? Stop the joke Jerry.
Your scam is gonna is gonna come back at you.
Hi Georges - I'm sorry to hear about your experience and I completely understand your frustration. You are not being lied to here; every single person who has had their unexpected charges refunded once we locate their account. Could you please update your review to include your ticket number so I can look into this for you? Thank you.
Hmmm... first of all I should try it but i noticed to search it in first in website opinion and wow I read of bad review to know its a trap and now i know,, guys try to search it if it is a scam or legit for like this transaction...
Support ticket #*******
I only had a free trial for 30 days in June last year and you did not inform me of the charge in the following months. I even did not use your service after June last year. You are frauding me and stealing money from me! This is illegal.
So I want a refunding of all the money from July in last year until today--72 EUR
Hi Juan- I'm sorry to hear about your unexpected charges; most likely your subscription was not cancelled fully, which is why you're being charged. I've ensured that your ticket will be responded to by the end of the day!
Tried the free trial. I cancelled it. I was billed in Feb. I checked and cancelled again. Been billed again today. Cancelled again.
You people are scammers.
I've emailed them. Let's see if I get any kind of response.
Hi Ian - I'm very sorry to hear about this and I would like to get it resolved for you ASAP. Please reply here with your ticket number or, if you haven't sent a message yet, please send us an email to help@scribd.com with the subject line ATTENTION: JAMES and I will personally resolve this. Thank you!
Cancelled subscription straight away, got a confirmation. They kept charging me, wouldn't respond to emails.
I reported SCRIBD INC to my bank who said they are recognised as scammers and have been reported to the consumer complaints commission and UK banking ombudsman.
I am getting my money back via my bank but others may not be as lucky.
Hi Jono - We were able to locate the support ticket that you sent into us this morning. As a gentle reminder, wait times for a response from our support team can take up to one business day. Upon review of your account, there was no previous cancellation performed by you and we can also confirm that you did not enter the cancellation flow. We've gone ahead and canceled your subscription and refunded the most recent charge in accordance with our Refund Policy (https://support.scribd.com/hc/en-us/articles/210133986-Refunds). Please allow 3-5 business days for these funds to be credited back to you. We've also followed up via email with all of this information so that you may have it for your records. Thanks for your patience!
I have listened to a handful of audiobooks before they all disappeared without warning. I thought unlimited meant I could listen to as many audiobooks of MY CHOICE as I liked but apparently not - as soon as they get the jist of what you're interested in they start severely limiting what you can choose, the "unlimited" books are absolutely dreadful and of no interest to me. This wasn't made clear at all when I signed up and I made the dreadful mistake of signing up for a year which they refuse to refund. Its a scam as far as I'm concerned, don't fall for it.
Hi Charlotte,
Thank you for your feedback. We are sorry to hear there was some confusion regarding your Scribd membership and any inconvenience this may cause as we understand the importance of unlimited content. We do believe that Scribd is an unlimited reading service however, you'll notice the catalog rotates as you read. While we do not limit the number of books you may read each month, not all books may be available at all times. You can read more on how our library works here: https://bit.ly/3AHLnHj
With that being said, if you need further assistance, please use this link to connect with our support team: https://scr.bi/assist. Thanks again for your feedback and I hope this helps clarify. Thanks so much! -MR
The Scribd website did not process my cancellation so they charged me a monthly subscription for nothing; having thought I cancelled my subscription, I did not use Scribd. What a rip-off! They do not deserve even one star.
Hi Jennifer- apologies for the troubles, a member of our support team can definitely help you with this! Please email us at help@scribd.com, then update your review with your ticket number and a member of our team will reach out to you shortly. Thanks!
Gain trust and grow your business with customer reviews.
Explore over 170 million documents and counting from a global community of users. Find and upload text on every topic and niche, including research papers, official government documents, user manuals, and more!
Our monthly subscription starts at just $11.99 USD and automatically renews unless the subscription is canceled at least 24 hours prior to the next billing date.
A Scribd monthly subscription also includes access to Everand (ebooks, audiobooks, and more) and SlideShare (presentations and professional content).
Please visit our Help Center for answers to frequently asked questions and the option to connect with our support team for further assistance: https://support.scribd.com/hc/categories/360005188511
Hi Jared - I'm really sorry to hear about your frustrations with our cancellation flow. I'm happy to hear that you've received a refund and, if you have any other questions, please don't hesitate to reach out to us!