Scribd

Twice now, in less than a year, my copyrighted works have been illegally uploaded to this site. Scribd apparently doesn't feel they have any responsibility to exercise due diligence to check to see if those uploading actually own the rights to the works they are stealing, (and it would take, what? Two minutes of their time?)
They also don't seem to think that breach of international copyright law is grounds to ban a poster from their site - unless they do it repeatedly.
Bad form.
Yet another big company, ripping off the little guys with no consequence.

Most Scribd content has been uploaded by users who do not own the copyright, or from content that is hosted free on other sites.

If you're fine with illegal content, just download from a torrent site. No cost, more choices.

Really impressed. Current content up-to-date, unlimited use & downloads. Fantastic collection of audiobooks as well as books and other print material. Has most all fiction & non-fiction I'm looking for. I sometimes read along with the audiobook & this service is perfect. Allows users to download all content.

As with so many others, this company keeps taking money from my bank account even after cancelling. I would like my money back, please.

This issue is that cancelling is a process that involves several steps. People may think they have cancelled but have not because they have not progressed to the final step. It's a deliberate deceptive ploy to stop people cancelling.

I really enjoy the app. I haven't tried cancelling yet. I was spending C$240 per year on Audible, and have enjoyed over 80 audiobooks this year so far (fantasy, sci-fi, psychology, pop fiction, romance,. I've read lots of cookbooks. This year, I've saved over $500. I love the language lessons and I can listen to books I couldn't justify paying for. New books from some of my favorite authors are showing up monthly. New releases are there as well. My only sad reflection is that they don't have mags, but love scribd.

I have been paying £9.99 for a Scribd subscription every single month from 17/05/2021.
I have cancelled my trial prior to this date so I am so confused as to why I was still charged without my knowledge and consent. I would like to get a refund for all those months of unused subscriptions please. I am also unable to receive email verifications to log into my account to use help desk. They would not arrive no matter how many times I resend. Support ticket #*******
I'm absolutely gobsmacked at the lack of support and outright disregard for customers going on with Scribd. If this issue is not resolved, I might have to involve the Financial Ombudsman because this situation is not at all ideal.

UPDATE: I want to thank customer support from Scribd in this website. They seem to respond faster, and they finally do work on your problems. I got refunded without delay. Thank you!

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I have requested for a refund for an unused account service for the month of March. I have sent three tickets, one from my e-mail and two from their website, and still no response. It seems like they don't truly care about their customers, which is really sad! My username is tsalgado_12.

And I really hope, based on previous reviews on this page, that my subscription is truly cancelled. It will be a true headache if it starts getting money out of my account after having my membership cancelled.

This company is charging a subscription I never had. I accepted a trial which I canceled after a couple of days, this was in May. Now 17 July they charged me 10.99€ for a subscription that never existed. They do not answer the support tickets, neither the emails. Be careful with their offers.

I had never even heard of Scribd before an $8.99 charge from them showed up on my credit card statement last week. I emailed them right away, only got an auto-response that I would hear back from them in 24 hours - then nothing. I emailed again a few days later, same thing as before. I have now FB messaged them, hopefully that will get through. I have never used their service before, and after this I am sure I never will. I don't know how they got my CC info (I know it wasn't stolen by an ID thief because who would steal a credit card to get a Scribd subscription?). I just want them to reverse the charge and ensure that it does not happen again. So frustrating.

I too fell for the scribd trap. I signed up for a free trial on May 3,2017, then cancelled my membership perhaps 15 minutes later.
Now it's two days later and my online Visa account shows an $8.99 charge from Scribd.
This is a free trial?
I've sent an email to customer service requesting they confirm my cancellation and refund all charges... let's see how it goes.
My user name is david3cutler-2 if the nice Scribd rep would like to take care of this issue.

Have been trying to cancel for 3 months in a row, NO success. I've tried to email them and they don't monitor emails, no customer service! Trying to cancel through their website just doesn't work. Help center is useless. The cancelation process is unnecessarily long and complex, designed to confuse and trap the subscriber. Make sure you spot and confirm all the "cancel" buttons, there are many. Have cancelled payment through CC provider and will dispute most recent payment. Complete scam and waste of time.

Tip for consumers:
Just buy the book you're looking for, don't waste your time looking for it on subscription websites.

Go to setting on phone/iPad click on iTunes, then press your iTunes email and under manage subscription turn off Scribd. Just did that. I hope it works. I was great till lasted. One audiobook a month for $8.99 is too much. I can buy one for less at Amazon and keep it forever. Going back to my public library. They give me 10 audiobooks for free every month.

I've read the copy paste response about "other emails" but no, i was charged on my main one, and i cancelled at least three times; when I contacted them in 2017 about it they refunded the last charge only, even though I was complaining about all of them, and I've been charged for two months since September 2018, after a "free trial" i never activated in August, even though I haven't been on scribd at all this year.

I have sent an email asking for both months to be refunded.

There are options of a lot of books and other stuff. I didnt liked it because of "the books I was searching for were available the day after my trial has ended so that they could get one more monthly payment"

This is one at the worst audiobook services that I've ever used (and trust me, I've tried them all!) The more you use their services, the more of your "saved" list they take away from by saying the title (conveniently) will not be available until the day after your free trial ends. Boycotting this app not just for the dishonest billing policies but on principle if nothing else

I contacted Scribd and a representative returned my message saying he would refund the most recent billing. I hope he did that. Perhaps they are trying to clean up their practices. I would recommend if you do any "free trials" that you are careful to keep track and cancel when you need too.

I have been a scribd subscriber for several months and at first everything was fine. I was impressed by the selection of books and articles. However, during the last couple of weeks the whole website turned into text only and it couldn't display any books, articles, or graphics. At first I thought that this was only a temporary issue but then it persisted. I tried contacting scribd and I could only find the address listed below. They have NO phone number and NO email. I even tried filling out a form located in an obscure part of your website but you didn't respond. I can't follow the instructions to go through my profile to cancel my memberships. That's why I'm filing a complaint against you guys. I will now call my bank to block you from charging my credit card. You guys a god damn scam.

I am a student and used my dad's card to sign up in Sept'19 to try out the website. However, I couldn't find the materials that I was looking for and applied for cancellation within 15 days at the max. However, I have been charged for almost a year now. When the complaint was raised, the team made a big fuss about being generous to refund a month's charge and then extended to 3 months. I don't understand how such unethical firms are existing and exploiting student's money. Such firms should brought to the law and be punished severely.

Wish I could give a negative rating but unfortunately no such options. Please let me know if there are any options to stop such people from exploiting other students.

I signed up for the free trial, but when I go to cancel my subscription, the website says there is no record of my membership, no credit card on file, and no payment history. Scribd deducted $8.99 from my account today..

I was charged $8.99 on 6th April, 2018 and got charged $8.99 again 16th April, 2018 with no prior notice and that's expensive taking into account the exchange rate in my country. I did not get any prior notification to that effect save for my bank records. I wrote *******@scribd.com and I got an automated message informing they will get back to me in 1 business week. Who does that? My ticket number is #*******. I'm absolutely livid and to think I wanted to give the service a chance. Seeing people having similar complaints is really disheartening to say the least.

They make money by scamming people. I cancelled my membership 3 years ago but they intentionally have been taking money from my account. I demand a full refund of my £279 RIGHT NOW or I will take legal action. I have given them over three months to return my money but still no assistance and I have lost my patience now.
Ticket no: #*******
They are lying saying that they cannot 'physically' give me my money back even though the transactions are still seen in my account. What a joke. Their response: "While I do truly apologize, we are physically incapable of issuing anything further than 180 days (six months) out from the current date, as the limitations in place by our payment processors do not allow us to circumvent this; that is, the transactions have already been removed from our systems for actionable review."

I signed up for the 14 day trial, and cancelled it two days later when I found that the only book I need is not in a citable format on scribd. Still, I found myself being charged with $8.99. I can explain what kind of "free" is in scribd's crooked dictionary? I hope everyone stay away from this stupid site!

After nearly 5 months of thinking I canceled my subscription to Scribd, I find out I've been being charged every month by them. It is because of their manipulative formatting when trying to cancel your subscription that I thought I'd cancelled my account. I am outraged and feel cheated. I have taken all personal information off that site and I suggest people do not subscribe to them. It has cost me over 40 dollars for not even using the site.