Scribd

I registered for a trial, and forgot to cancel the membership. I was fine at that time for the fact that they charged me five months, because I forgot to cancel the membership. I asked them to cancel my membership immediately and it was cancelled. I thought everything should be fine. HOWEVER, after a year I found out they are still charging me money EVERY MONTH. I sent email to them and they said they can't find the purchase and there's nothing they can do about it. Now they don't reply my email anymore. They just disappeared. I can't imagine how many customers are being cheated by them right now because they don't check their credit card item one by one. I've already had an attorney on board on this. This is a total crime.

This app has the worst customer support ever, they suddenly stopped accepting my payment method for no obvious reason, I contacted them and they were very slow, and they didn't even try to help, simply saying that they don't accept it anymore, i asked them to delete the old account, and i got a gift card from a friend and created a new account to use it, they deleted my account without notifying and i lost my gift card

O stars is not an option as that would be my review. My credit card has been charged repeatedly from this company. They have no way to get in touch with anyone. My bank is investigating this poorly managed business. I wouldn't advise anyone to do business with, or supply credit card information to this company at all. The company is rife with fraud. The very owners may be scammers as well. Protect your information from these thieves.

I've pressed cancelled, gave a feedback. Somehow you guys are that sneaky to put VERY SMALL texts on the bottom of the page to actually cancel my subscription.
How do you feel after taking hundreds of dollars from a 16 year old girl? You feel proud?
It's true what they say, EAT THE RICH.
Go dig your own grave for all we care

Hello,

I have a problem with my account. Ive made an account on Scribd.com on 17 of March 2013 and I closed it in a month. However, you still take my money from my account even in 2016! I have checked my credit card and I really have a problem when I see that, monthly, you took 9 euro from me, even if my account is closed.

Please contact me as soon as possible, regarding the invoices. I need you guarantee that the amount will be refunded to my credit card ( from April 2013 to August 2016). This is fraud.
Please take this e-mail like an official notification and let me know when my money will be back on me.

I have the experience. I was on the free trial for one and cancelled my subscription before my free trial expired but Scribd kept on charging for almost 6 months now. Sometimes they charge me twice a month. This is fraud and totally unacceptable.

I want my refund back. This is theft

Scribed has been charging my account for 2 months. I reached out to them and after several back and forth emails they agreed to refund ONLY 1 month. I never, ever signed up for their service. I never used their service. They are a terrible!

I don't even know where to begin this, never had such issue before, this must be a new scam they are pulling, i cancelled their service 3 months ago, all of sudden, I saw another charge went through, I contacted them, and they claimed the subscription was under another email address which I had no idea about, they asked for verification, which including providing them with my credit card info, and I provided, a week passed nothing, I contacted them several times, it seems just doesn't matter to them.
Worse thing about this is you can't even explain this to your bank, because it is subscription, I did agree to subscribe them before, but i cancelled, so bank does not treat this as fraud, and they kept asking me to work it out with scribd, but how i can work out with a ghost.

I was charged for a free trial and was told I would be refunded. I knew I was eligible for a refund because their policy stated so. I contact support and was told "I've reviewed your account, and I see that you've filed a chargeback for the transaction you want refunded" when I didn't do a charge back. I disputed with another Useless App called PayPal which ruled "The case was closed in the seller's favor as the transaction was canceled after the authorization date" but Scribd policy is if you haven't used the subscription and it's been under 30 days you'll be refunded.

No refund, scam app

This company is absolutely horrible! I had no idea it existed until they got a hold of my credit card, somehow. Now I'm on my fourth card and they are still charging me! I am dumbstruck how they can get away with this. And how they keep getting my card numbers is beyond me... must be some fraud string in SLC.

My free trial was supposed to end January 23, I cancelled it on January 22 yet I noticed that there was a charge pending from Scribd on my credit card already! This charge should not have posted because 1. I cancelled the membership before the end date and 2. Scribd charged my card before my free trial end date
I tried to contact them twice and no reply! Ticket Request #*******-- Also beware! When you try to cancel, they try to confuse you (you have to press cancel like 3 times before your account is actually cancelled. I'm not sure how this is even legal)! I will be filing a complaint with BBB.

Update- Scribd finally refunded back my money (they tried to say that the charge was placed because the trial date ended- this is not true, the last date to cancel was the day after the charge was actually made. So be aware! You may be charged 2 days before the end of your free trial!

Really 0 stars, but that's not an option. I'm so disgusted. Decided to cancel my subscription a few months back.

Went to log in and received a message that the username/password was wrong. Really? I asked for a new password, but that just dumps you into the Free Trial page. Tried to cancel, but you can't do that without logging into your account. An endless loop.

Support? There is none. Thieves don't maintain a Call Center. I knew there wouldn't be any help when I saw the Support number was a 415 area code. Sure enough, the "happy" voice recording on the other end said all support was now on the web. Rinse and repeat.

These the worst kind of thieves. There's too much of this going on.

I had to ask PayPal to do something about this ripoff. Until they do, these jerks will continue to steal from me and everyone else who uses Scribd.

Never asked for it. Never requested for it to the slightest. Found it within my emails one day then they continued to send more and more with "too good to be true" sorts. Free trials and all claiming this and that expires only for another 60d trail to begin and the cycle repeats.

As shown within the images. One of which is their unique "verify your email" since I never requested for this. I clicked the "contact us" which then redirected me to their site which was rather odd. As there was no phone numbers to be seen and no "no. Reply" emails to be found either. Instead you are met with an AI that will give you outputs that has been typed in for their services. Not for them to kindly bugger off.

Scribd is a ripoff POS. There are other more cumbersome but free methods of getting these PDF's. Scrbid is an attempt to shut the public out of viewing docs, boycott them now. I'd give it 0 stars if possible!

I wish I'd seen these reviews before subscribing to Scribd. Similar experience of being charged for four months after the subscription was canceled, catching the error on my bank account, and then having to go back, and forth by email with a bunch of dullards pising as customer service representatives. My case involves actual fraud, as they attributed charges made to my credit card to another subscription.
As an attorney, I will be taking further action if they do not remedy their mistake today. Please consider doing likewise. Fraud by internet companies costs consumers thousands of dollars every year, and is also a crime.

Unfortunatelly not all the books I'd like to read can be found on scribd and some oif them are only in audio format which I don't like either. Still it's nor a bad option especially if you're looking for something inexpensive. Once I also had to pay for one month of inactive subscription, and the problem was about apple subscriptions and how they work rather than about scribd. Or at least that's what their support agent said, but that's kind of weird...

Scribd charged me for over a year through an account based on my government email, though I've never signed up using that address. I am a lawyer in the Philippines tasked to protect consumers from harmful business practices. After reviewing several websites, I am convinced someone should do something about their deceitful and fraudulent practice.

If you live in the Philippines and you've been a victim, comment here so I can reach out to you. For all the consumers that Sribd has scammed, this may not be relevant now, but the fight has to start somewhere. If we can hold them accountable in our country, hopefully it will set a precedent for other jurisdictions to follow.

For information, already sent a complaint to Scribd after realizing their charges, support ticket #*******. They replied to me in less than 3 hours because I think they recognize that I am someone who will take on this fight.

Despite publicising a free trial, I still got charged by scribd. Meant to only try out free trial but was charged US 8.99 in scirbd account's payment history via credit card! I had never meant to purchase anything and did NOT use any services so far - no downloads nothing! Naturally I panicked since I got charged for something that I didnt even want to buy. Immediately after seeing the error, I desperately contacted scribd support/email, sent requests etc, even contacting scirbd on facebook. I tried calling via phone as well. The response is extremely slow, and I have not received a reply! Please reply and refund me!
Request ID: *******

I'm Brazilian. O pay Scribd in dollar through my credit card. Right now, a dollar is R$5.8,99 dollars is a substantion amount. And here I am, trying to cancel 2 months in a row, Just because the book I needed to finish my college period could not be found anywhere else. I Hope you guys can sort It out and give me a refund. Things are bad economicaly in Brazil and I have to squeeze my finances in order to pay IN DOLLAR for your mistakes.

Along with all the other disgruntled people here, I do not have an account on SCRIBD and yet it is charging me monthly. Customer service is a circular shell game. You cannot officially request a refund if you don't have an account to log into. To reiterate: I don't have an account to log into so a) you shouldn't be charging me and b) it won't let me submit the request to solve the problem without one. Genius money making scheme. Will contact the bank for unauthorized charge and hope enough people have done so that it impacts them.

I'm being charged $8.99 a month for a service I never started and I have no idea how they got my credit card. I can't find a single place to contact them and I may have to cancel my credit card just to get it to stop! It would be nice if they would respond to my queries! Don't sign up or even look at this app!

This business is slowly dying. Original deal was for unlimited books and unlimited audiobooks. That was fantastic, and I listened to a bunch of books during my daily drive. Then they limited subscribers to one free audiobook per month, and started charging for additional audiodbooks. Today I got an email stating that Scribd will limit regular ebooks to three per month. Not sure why I stayed this long, but I immediately killed my subscription after getting the updated subscriber terms today. Rip off, bait-and-switch, BS. Stay away.

This organization is dishonest. I signed up for trial membership and cancel within 2 weeks. They continued charging my credit card for 7 months (overlooked to check). They do not respect cancellation. Just do not give your credit card to this outfit.