Scribd

If you elect to ignore all these people warning you off, at least take this advice; do not save all the audiobooks you are interested in to your reading list. They will make 80% of the books unavailable to you until your free trial has passed. This bait and switch amounts to unfair trade practices as defined in the state consumer protection laws of which I am aware. If I have one-tenth of the trouble canceling that the rest of these folks describe, I am going to make it my new hobby to get cease and desist orders issued by every state they do business in. (Note to Scribd.com, you'd be better off telling me to fornicate with myself than giving me that scripted, "sorry, but there's always something to read" response I keep seeing. I'd applaud that measure of honesty.

After I had a subscription on scribd.com, I found that every month two payments were taken from the card on different days (both $ 8.99, the monthly subscription being $ 8.99)
After I closed my account, they continued to take my money monthly.
After long discussions via email, we received confirmation of the closing of the account and the return of a single amount of $ 8.99 improperly withheld.
After confirming the closing of the account, the surprise!
He continues to take money from my monthly account, but I no longer respond to emails.
I had to go to the bank monthly to report abusive transactions.
There are credit card thieves.

I have email messages dating back to July, 2019 asking them to refund my money and stop the deductions. All I keep getting is there is no record and they can't locate my membership. I hate to change bank account numbers for $8.99, it would disrupt my entire autopay life! I just checked again, having time now with the Covid-19 shutdown, and find I'm still being charged $8.99 per month. Count me in for the class action suit!

Report to FBI inmediately. Please everyone on here with problems report to the FBI website. This is completely unacceptable. Not only did I never sign up for any trial and am getting charged but my bank canceled my debit card - gave me a new one- and somehow they got access to that number as well and charged it this month. I am beyond frustrated and just reported it. Please everyone let's help each other out and report all this abuse so this company can be shut down and stop cheating and stealing from innocent people

Paid 6 months of 8.99 and repeatedly tried to cancel from the get-go. This is a scam of a service with no good useful products. Their website makes it purposely impossible to navigate to cancel. I got confirmation that I canceled my subscription in 2/2018 and I was still billed in 3/2018. I wish this company would disappear from the face of the planet--steer clear.

I was supposed to have a free trial until September 14th, so of course I was surprised whenever I had a charge on my account on the 7th. These people are so dirty and there is not a bit of contact information. I think it is just one huge scam. Of course I can't get a real live human to email me back about my issue. I am reporting them to every agency and organization I can, and I suggest everyone else that's been screwed over does the same. I have no idea how this joke of a company still exists and the people who run it haven't wound up in jail yet. What a load of crap.

It says they will notify you after 1 month trial. They didn't. I tried to cancel and they then tried to charge me. Books I wanted to read during free trial kept disappearing. This is not an honest company

The registration says 'Don't worry, we won't take any money without your consent'. Guess what? After 30 days, $9 substracted from my account. They tell you to write to support and you'll get your money back, but the support system doesn't work, it's just constanly loading. In my inbox I get message showing as 'sent' but also 'solved'.

I had scribd back when it was unlimited e-books and audio books and it was GREAT. I recommended it all the time and I was putting away between 18-30 audibooks a month. <3 <3 <3 I totally understand how that was not sustainable. The monthly scribd selects were fine at first, but now they never change and the few times one is taken out and replaced with a different book it's usually a book that has already come through. I have a year long subscription, but I probably won't re-up after it runs out this summer. I read too much for this to be worth the money. If you're a less avid reader (3-5 books a month) this could actually be a GREAT option, but be aware there will be limitations.

They have taken money from my account for the last two years without my knowledge. I had no recollection of joining Sribd - they are scammers! Am working with bank now to get money back. How do they get away with this?

Scridb when asked, Are authors paid when I read premium membership content? They say "YES! Of course!" This is a lie! This is so sad for the hard-working authors. Please send Scribd a notice that they are not helping America, or any author in our world. They stole our book. We are lucky enough to get help from our lawyer, but there are many more authors out there that do not even know Scribd is letting people. On Scribd's site upload these books, to let members download them. Shame on you Scribd, the world works in balance, and it will come back to you.

Beware! They steal your card info and deduct payments for non-existing memberships. I had to cancel my card in order to get them off my back. The US is full of crooks like them. Don't fall for any of their afvertisement.

An "Author" on Scribd decided to publish the content of their website, along with reviews from happy customers- along with those customers' personal email addresses and full names. Scribd refuses to change this.

This company is charging be and I have never signed up or started a trial. When I wrote their support and provided the requested information, they asked for all my information, name, address, dob, additional card numbers, etc. I'm issuing a chargeback and reporting fraud.

I go through about 10 audiobooks a month so you can see why I was a huge fan of scribd from the start. Finally a place to get audiobooks for a low price! Audible fee is crazy and you only get a few credits each month. So now to my astonishment, Scribd has moved away from subscription audiobooks. Yeah there are some that are still included in the subscription but it's a crappy selection. If I have to pay for each audiobook, it's not really a subscription in my opinion. 1 credit is laughable. I will most likely be canceling the membership very soon and just stick with amazon unlimited. Looks like canceling may be a laborious process based on the reviews I've seen here. Yay.

On another note, the search function and organization of content is wonky. It would be nice to see all the books in a series in order from the first book to the last as well. I haven't had any issues with actual books and using the app, so that's something.

I've tried and tried to get an answer to why a payment of €9.99 has been taken from my bank account

If I use the site it just says this email is not manned by humans

If I use what I'm led to believe is a bona fide email address to get an answer I never get a response

I presume we have now reached the stage in technology where robots set up and run fraudulent websites

If anybody can tell me how to communicate with a human at Scribd - even the guy who maintains the robots I would appreciate it

Please use *******@gmail.com as it's an email the robots don't know

Thanks

Tony

I never join or order something without reviewing, except for now! Joined for the "free two week trial" then read a review on the app, wasnt good, so came here. Yep they lie about the "unlimited"! You get 3 books or only ONE audio a month. Also read that they continue to charge your card. I immediately canceled, which took 6 pages as kept saying,"oh youre not canceled yet! Do you want to stay"? Over and over! Finally got there but i noticed my cc info was still on the account, so you also have to deactivate the account also, beware of this. Then I called my CC to block a charge if I could, they had ALREADY charged it! It was refunded after I canceled but will keep checking. I guess this company promised more than it could deliver but not being honest about it.

I have no idea how I got signed up for this, there is no phone number to call. When I actually finally got into my account it says I do not have a membership but I keep getting charged. When I contacted the email address, I was told it was resolved and my account was cancelled, yet here I am another month trying to cancel and get my refund!

As all the others who have reviewed here, my experience is that this is a string-you-along business that just relies on the fact that people will run out of steam. They promise a response in 6 hours. It has been 48. Still no response. The book that they claimed to have they in fact only had a few pages of. So I demanded to cancel. Crickets. If this is the business model, stay far far away.

Scribd is a fraud, first of, they never have the books i want to read. SEcondly i got debited for $8.99 after deleting my accoun. I have sent them 4 emails, messages on twitter and 0 response, maybe its because I live in the 3rd world but this is a bull$#*! company.

I canceled my subscription on July 20th, 2019. They charged me a day later for the full subscription amount despite my having canceled it. They then proceeded to either delete my account or change the email on file because I have not been able to access it since. When I attempt to log in, they state that there's no account under the email address I used to sign up for the website. Again, I never deleted my account nor did I go ahead and change my email, yet they charged me once more a day ago for the full subscription amount. I'm currently trying to get Paypal to dispute the charges given how useless their customer service team is. Do not give your information to this website as they will bleed you dry and will be completely unapologetic about it. As many other reviewers have stated, their selection is not unlimited, and they routinely cull their libraries. Absolute waste of money. You'd be better off getting a subscription elsewhere.

I have a monthly charge to my credit card. When I log into Scribd, though, I'm being told that I don't have an account with them and they don't have any payment information for me...then how is my card being charged?

I purchased a membership for this subscription service. From my understanding I only agreed to purchase a 1 month membership. They have been charging me for over half a year now. I ma trying to cancel my account, there is no way I can talk to anyone pver the phone. The only solution offered is that I provide my personal credit info over email. I have made it clear that I am not comfortable sharing such info over email. I have asked multiple times to do this over the phone rather but they are not willing to make the accommodation.

I would NOT RECOMMEND this service. There are other options available for online subscription services that will be much more reliable and not cause a head ache.