Scribd

Horrible customer service. Book credits were lost because I had a family emergency and did not use them and customer service would not restore them. They take weeks even months to respond to you and the library does not specifically label what books you own and which you do not.

Very bad, I could not contact with due to my payment problem, really really bad.

I did a wrong payment, but when I realized this I contact them immediately, try to solve it as well as cancel my full membership, but instead of answering me, they ignore me, I did not receive any reply from them, I tried to contact with them many times. As I read the policy, I can take a refund within 30 days since they day that is charged
So frustrating!
Maybe I lost my money from them.
I just want to receive email from them to explain about it, and get my refund

I had to close my US bank account, and all of a sudden they charged me and the bank charged me with an overdraft fee. When i looked closer to my transaction i have noticed that they have been charging me for 14 months! I contacted them, so far they only refunded one months subscription. I contacted them again, no answer yet. They literally stole my money, i even didnt use their service. I want my money back, they should have been restricted doing this to people, earning money is not easy! Ticket # *******

They refunded 4 month out of 14 months fee, all of which is taken from my account without a notification. I ask for a full refund, i still ask for 80 dollars more, this is really unbelievably annoying. Please refund me fully. I never used your service.

Enter at own risk. According to Norton Safe-web, McAfee SiteAdvisor & WOT the site is unsafe. The site has many ethical issues (illegal copyright content), malware and it does spam. I have also had my own problems with this site, thus I don't recommend it.

I, too, signed up for a free trial month. I canceled my account BEFORE the 30 days was up. Then I got charged anyway. I tried to email them but I can't contact them without signing into my account, which I canceled. I am lucky in that I signed up with my Paypal and could go in and cancel the recurring payment. I'm still out the $10 bucks they already charged me, though. Such a pain.

I see the responses that Scribd has made to similar complaints. Your response is worthless, you can't do anything without signing in and we can't sign in if we've canceled the account.

I have sent two emails to them in regards to getting a refund for a charge on a monthly subscription that I for sure thought I had cancelled. I still haven't gotten a response and I am getting very frustrated. I simply cannot get a response and if we MUST contact them within 30 days, my time is thinning and so is my refund. I understand they get swamped with emails, but this is not okay and my patience is drawing a line.

I really hate how confusing it is to cancel their membership. You think you've cancelled but it takes two more steps after choosing cancel membership to make it work. Really feel cheated by this company.

I haven't used scribd in a long time since 2019. I cancelled my subscription in 2019 and this month September 2020 l realized l have been getting charged for services l no longer use. Since May 2020 till this month Seotember they have been charging me. I have asked for my refund they said they can't find my info. They asked for more info abd l sent them screen shots and all they asked for, then after that they went silent. I have realized l am not the only one who has gone through this and I want you guys who have once used their services and cancelled to check your bank statements you might be shocked that they are taking money out of your bank account too. I need my refund and l will keep complaining because this is not right you can't take advantage of people like that.

Was enticed to join after reading a couple of chapters of a book on their site for free and wishing to continue. Turns out the rest of the book isn't on their site. What a con.
Now I'm going to go to Paypal and make sure no payments come out as it was allegedly a free trial. And as to your answer to my complaint I just don't buy it. It appears your server locked on to my search for this book then lured me in with a couple of chapters. I mean who would go to the bother of sticking two chapters of a book online and nothing else?

I can't believe Scribd wanted me to pay for a manual for my gas stove. I downloaded it for free from another site. It's like this site steals content then wants you to pay for it. I will write as many negative reviews as possible.

I want my account cancelled. User name is *******@rediffmail.com. Scribd has been charging me without my consent. I have cancelled my account twice in past four months, but still got shocked to see myself being charged yet again! Why do you guys have like 6 step process for cancellation and only 1 button to resume cancellation? This sounds like an elaborate scam process to me.

I can't understand the negativity here - Scribd is absolutely amazing and I have referred 4 people who have purchased the subscription. The price is extremely fair for value, unlimited ebooks and unlimited books, high-quality newspapers and magazines, and it's an invaluable research source. I cancelled once and it was easy. I wasn't charged for cancelling or after it. I couldn't stay away and re-subscribed only two months later. Thank you Scribd for helping book lovers like me access thousands of books at a very fair price.

I did the 30 days trial and canceled within 30 days. Now I even can't log in at all on the website but i'm still charged! So my account been deleted but they still suck money from me! Absolutely unacceptable.

I have been getting charge monthly for the several months after canceling my service. With no option of customer service contact. They refuse to acknowledge that they are still charging me no response to the emails I e sent. Now I have to go get a new card AGAIN

The book I was in the middle of reading was removed from my library and marked "for purchase only". After almost a week of emails, they refused to refund me or allow me to finish the book! I wouldn't risk joining Scribd as there's nothing worse than having the book pulled out of your hand when you're in the middle of reading it! No fun to pay to read the first half of a book. I'm canceling my membership since I gave them a chance to make it right and all they offered was "apologies for the inconvenience."

I had previously given them a one star but their Customer suppport proved me wrong. They actually refunded the money they had charged me for a free trial. Finally, to scribd, you should have asked whether we wanted to fully subscribe after the free trial. I also don't understand why you asked for our bank card numbers if the trial was free. For now, I give you a benefit of doubt.

I did a free trial for scribd and forgot about it it has been over a year now and it continued to charge my account. I agree that this is my fault for forgetting but they did not even send me email regarding this subscription after the free trial. If I am paying for this stupid subscriptions the least they can do is send me emails regarding it if not give me my money back! This isn't right!

I signed up for a 14 day trial and canceled on that day. I was charged 89 dollars a few days later. There isn't a number for customer service. We will see how honest they are and if I get my money back.
They emailed me back and gave me a full refund. I was pleased with the way they handled their error.

A family member signed up for free trial, didn't read fine print. 2 and 1/2 years later, 8.99/month, not ONE use of the service. They were willing to refund 1 month of charges.
WHAT A JOKE, STAY AWAY.

After signing up for the free membership, I canceled within weeks of signing up. A month or so later, I checked my account in account settings and it said that I had active membership plan. After seeing a recent charge on my credit card statement and looking back over the past several months, I noticed they charged my card every month since. I made the company aware of this and they indicated they were only authorized a refund of the most recent month and then they canceled my membership. Do not sign up for this service. With so many people with similar complaints, how can they get away with this.

Not a minute on their site and they already privatize content and want me to pay to see it... knowledge should be free. They are $#*! and i honestly need help with my essay that they couldn´t provide. $#*! them. $#*!ing $#*! them.

I was charged before my free trial ended and I have been unable to get a refund. They claim that someone linked my info to their account and even though I have told them several times that isn't my email address, they have yet to refund me (this happened early May). I have been trying to resolve this ever since. They also take up to a week to even respond to emails. Awful experience.

I downloaded Bridge-Design-N krishna raju. Pdf turns out 70% page isn't uploaded with a dialog box " you either reached the page that is unavailable or reached viewing limit for this book" i have my exam and this site almost ruined my life. Somebody needs to sue this site.