Scribd

I don't have an account with you how did you manage to get my credit card # and charge me twice $9.99 one day apart?

Did not find this service useful. I cancelled my account but they are still charging my credit card. Incompetence? Fraud? Time will tell.

I signed up for a free trial for scribd, with the understanding that i would need to cancel before the 21st of july. So imagine my suprise and fury when i go onto my bank account on the 18th to find that I have been charged several days early. Thinking that this was a preemptive charge, i decided to try and cancel my account. When i tried logging on to the site, it says that my payment method is invalid. When I tried to cancel through my apple subscriptions, Scribd simply was not there. I have looked everywhere and there is no way for me to cancel my subscription. I have tried emailing the company (there is no phone number to contact them from) I recieved an automated response asking for my card information. After what has happened these past few days, it will be a cold day in hell before I give them any more of my bank account info. I have already filed a complaint with my bank, and if i do not recieve a response and/or a refund within the next 48 hours I will be filing a fraud complaint with the Better Business Bureau and the FTC. Lucky for me, I have screenshots of any and all transactions with this company so they cannot try to claim that I dont have any proof. I am beyond furious right now.

Based on the reviews I've read on this website, please cancel my free trial/membership. My username is ram-*******.

On April 25,2017, I signed up for a free trial, downloaded the PDF I was looking for, and cancelled less than 5 minutes later. I went through the five or so pages where you click "Cancel Membership" in small font, submitted feedback, etc. I tried to remove the credit card I have on file, but the site only allows you to UPDATE your payment information, not remove it. During the 5 minutes that I had a free trial, my membership status stated that I would get billed $8.99 on 5/25/17. After canceling, my membership status says, "Your membership was cancelled on 4/25/17 and will end on 5/25/17." This makes no sense, since canceling my free trial means that my membership should end the same day. Browsing through the site, my account still has the ability to download PDFs and read books, which you can't do as a non-subscribed user. I don't know whether it means I'll get billed on the 25th or not, but I would like my trial permanently canceled before any charges are made to my card. Therefore, my review is tentatively 3 stars, based on whether or not I receive unwanted charges in the future.

Very dissatisfied with this website. Waisted mt money and that is all. You might find something that you need but there is no way to download. Very poorely organized website. Do not recommend...

My username is van-*******.

I assume it was late last month (March 2017), but I started a subscription to go through a book I was using for research. I didn't like what the membership offered me for the price, so I canceled the same day. Or so I thought.

On April 29, I saw through my bank that I was charged $8.99 for a service I hadn't used in over a month, on April 24. And I received no notification from Scribd that I was going to be charged for the service.

According to the service, I SHOULD end my membership with them on May 22. I'm noting the date here because if I'm charged on May 22, I have proof that Scribd is hustling me for money.

I'm going to try to work with Scribd and hope I can get my account canceled for good and a refund without going through the horror stories posted here in regards to getting charged repeatedly, even with a debit/credit card number changed. I've sent in a ticket, but if I don't hear anything from Scribd within a couple of business days, I'll annoy them every day until I get a response.

If I don't hear anything from Scribd at all, you can bet I'm going to work with my bank and my state's attorney general to get my money back. Even if it's only around nine dollars (or plus, if they charge me more).

If the Scribd representative for SiteJabber is around, my ticket number is #*******, and I've replied to my response via email, since it has my card name and number on it. And please cancel my card with your service after I'm refunded.

Ticket nr. #*******.

In August 2018 they advertised with the "free trial"-offer. Again. I was stupid enough to click on it, and what happened? I was charged. Mailing back and forth with the costumer service, they admitted that the fault was theirs, that "it should have displayed a message letting you know that the account did not qualify for the free trial offer since it's an account that has been in the system for a little close to 3 years now", yet I got no refund. But this is not all. Of course I cancelled the whole subscription - but now I just found out that they have actually been charging me monthly since August 2018 (on one of my less overviewed accounts)! If this is not a fraud I do not know what is. Absolutely unspeakable. You wonder what the costumer service education actually looks like. I have just e-mailed them and demanded a refund, but I doubt that they have shame enough to give me me money back. Theft is the word. I wish, wish, wish I had read the reviews before having anything to do with them as a scholar. I am devastated. Will warn everyone I know.

--- UPDATE:
Scribd refuse to meet my request, and claim I made the subscription. They blame their costumers for not remembering that free trials are for "new members only". Ever heard of Netflix charging the costumers who forget that and happen to click on their offer? I will now call my card issuer for a chargeback.

I did not receive any services and could not access to anything on their website even after I have been wrongly charged 2 times at the beginning of the cycle. AVOID THIS S***HOLE.

I got a free three month trial membership and had paid for a month membership fee, only to realize I didn't actually own any of the books I had purchased. I need to keep paying monthly to access my paid books and other contents on Scribd. Not to mention some books on Scribd they don't actually own because they allow others to upload and through membership they let you "purchase" others's materials with your monthly credits. I didn't know until the third month I couldn't access to one paid book and contact Customer Services. Absolutely discussing!
Also the App was designed such a way that it's difficult to manage. There's no confirmation language once you click or accidental click it would go immediately to your monthly credits. Examples like it prompts to one click "purchased" then you can't find it on your App, instead called something like "Manage your offsite content" or "Stored content"... and you could "purchase" the same book more than once...
I always wonder why I can't find "Purchased" tab neither my App and account.

Streaming not always easy. The UI and layout contents are all over the place.
You need to pay monthly in order to access your materials and you don't actually own them even you have paid every month... Big trap.
The site also is misleading. Never mentions those terms. When I signed up it was like 3 reading book and 1 audio book each month, credit can roll over. I wish I took a screenshot or something. It doesn't help, those terms are revealed when you go to FAQs or trouble shooting and they're slightly mentioned.

I installed this app a week ago & I was under the 14-day free trial. Well after day 3 I started to go into Search & while I was looking up different books, my tablet frozed up & it never did that to me before. I tried shutting my tablet off & nothing. After 24 hours with my tablet sitting idle on my dining room table, my tablet went back to operating mode but the screen said to charge immediately, I was down to 5% capacity. After my tablet was fully charged, I uninstalled the Scribd app & never plan to reinstall it. I have both the Kindle & Nook apps on my tablet & both of those apps have never made my tablet freeze up. I sent an e-mail to Scribd when it happened & I never got a reply back! I have a neighbor that is good with computers & I told him what happened & he told me he was glad to hear that I uninstalled the app & did not keep it for subscription purposes because my tablet could be going in for repairs or worse getting replaced & I may have had to buy a brand new one! No thank you!

I had a small issue which I got very irate about because i'm a Londonder and that's sort of our vibe but Ben was helpful, polite and kind to the point that I felt really bad - 10/10 customer service

You promised me to show me the contents behind the YOUR READING THE REVIEW page and after signing in
Now you placed me and left me behind in a blank white page that is filled with nothing

Now what
Murmured* ooo i thikn you got ad blocker on or some other extensions that have interrupted the sign in

Then you shut the $#*! up ge ta life you $#*!ing undeveloped fetus you peice of $#*! you $#*! sucking black people
You guys go suck a $#*! you $#*! $#*! mother $#*!er cows vagina look alike penis $#*!

You $#*!ing useless human beings to why the $#*! we need to download the $#*!ing thing cuz your website is trash $#*!ing trash!

Keep away else they will charge your card and take your money without your consent. They have not responded to my messages and clearly are not interested in good customer experience. SHAM AND SCAM.

I cancelled my subscription in August. Checked my credit card statement to make sure I wasn't charged. Then in November they started charging my card. Ripoff.

Impossible to get cancelled or refunds. Stay away. No phone number contact system and pass word recovery system don't work so you can't contact

APPALLING COMPANY!
NO WONDER IT RANKS 98th AMONG E-BOOK SITES.
LOOK ONLINE AT SITEJABBER, AND YOU'LL DISCOVER THIS:
"How trustworthy is Scribd?
Scribd has a rating of 1.27 stars from 843 reviews."

Stay away, I signed up for the free trial and cancelled and they have taken money from my account since July! Avoid, very dodgy company!

Scribd came online late if it could've been launched earlier I would have saved some money. It is very extensive in regards to study material.

I decided to cancel after 3 weeks and I have still not gotten my account credited. Why is there no customer service contact number?!?!?

I had to cancel my subscription THREE TIMES when they finally stopped issuing my card for 8 months!
Shady company, not helpful, thieves, poor service, I hate everything about it.

Purchased 2 books as pdf.

Both were missing the majority of the pages.

Online help was useless and comical at best.

Useless unless you're willing to pay. Scribd depends on the fact that some people forget to cancel their "supposed" free trial.

Two days of constant emails with Scribd and still no help activating the account I paid for and time is ticking.