Scribd

This company is a fraud. Do not fall to the free subscription trap.
They kept charging on my card even after the end of subscription.
There is no way you contact them, their only support contact does not respond.
They do not have any customer care.
Money eaters they are.

This company is a total scam. I never signed up to this business, never purchased anything from them and never had an account with them. They started taking £9.99 a month from my account in Aug 2021 (increasing to £10.99 a month in April 2022). I had no way of cancelling these payments as I did not have an account with them and therefore could not log in to their website. The only interaction I have ever had with this company is in April 2012 when I read something using Scribd on Facebook and they emailed me. This was over nine years before they then started taking money from me. TOTAL scam.

I had inadvertently signed up for two separate Scribd accounts, and so paid for two subscriptions for about 8 months before realising I had signed up twice. Now why did I not realise that I had two accounts? Because although Scribd charged me twice every month, I was only able to access Scribd through ONE of my email addresses, leading me to think I had only one account.

When I raised this with Scribd, they refunded me only the latest charge, when this had gone on for 9 months. They then point to their Refund Policy, which requires that you challenge any charge within 30 days. Needless to say if I have only one account that is usable, I don't think Scribd is charging me for two.

Utterly dishonest company. Stay well away from them.

I found the content of Scribd to be pretty scattered when looking for a specific piece of information. I also found that one should never give their credit card number to these people. I canceled in June, my subscription should have expired by July. I had a recurring debit posted to my account. I decided to go back and check my cancellation. Low and behold, there was an extra added step that you have to pay attention too. I just received the third recurring charge. I had to call my bank to have this stopped. Go to hell scribd. Oh! It's wrong that 1/2 stars are not available.

They give you a "trial" then they don't acknowledge your cancellation. So they just keep charging. I've been trying to cancel since December with no success. They don't answer phones and they make it impossible for you to contact them. STAY AWAY unless you like their service.

Scribd.com used to be a great website when you could download books and resources. Enter the New York Times, which called the website out in May in an article about books' being illegally uploaded. Since then, the site has become a dumping ground for college essays and second-rate novels. However, for my educator purposes, I can sometimes find good materials like activity books for the kids or resources about autism for Spanish-speaking parents.

Decided to turn to this website after several tickets on the Scribd website with no response still. I had a payment taken on the 23/5 through Paypal, my account still says I am a non member and can not continue to read any of the books I want to. Very frustrating customer service with no number to call? Ticket ID's: *******, *******,*******.

Honestly stay away from this website. I got an Email back in March confirming that my subscription was cancelled. They alread took 9,99€ in April, Mai and June... And Juli is on it's way.

Wrote them an E-Mail, no reply. They say it can take up to a week to reply.

Support says they are in high demand right now... No wonders since they scam everybody.

Support ticket is #*******

After I cancelled the intial free subscription I have been billed each month without my permission. I hope others are contacting consumer affairs as I am.

This is a complete scam.

I have emailed 6 times but suprisingly no answers.

I will be contacting my bank to stop these unauthorised withdrawals from my account and to seek redress.

Brian New Zealand.

On 6th May 17, for temporary authorization scribd debit $1 from my account, and same time credited it, but 9th June also scribd debit $8.99 automatically without my permission, I dont want to be with them, I just refund my amount. Please reply

Regarding your reply to my initial review - I do not believe your response details - if you had any integrity, you would immediately fix your cancellation procedure, and enable customers wishing to cancel their membership to do so immediately and completely!

Hello Sitejabber Team

Why have you deleted my initial review about scribd.com?

Since I responded to their reply, by posting an answer, my original review which would have contained their reply, has disappeared.

Regards

Sharon McIntyre

I don't have any idea how this site got a hold of my credit card, probably I thought I was getting a free trial for some manual I needed. But they learned how to lay low and keep charging your credit card, they never send an e-mail or an acknowledgement of any type. Sneaky, sleazy and Immoral.

I signed up with a one-year gift subscription in March '20, and after about 4 months of normal service, the gift card got deleted from the account for no reason. There is no response to several requests to the support desk (support ticket #*******), and no way to reach a human. It is a very frustrating experience.

I once had a subscription, paid for it and cancelled. Unfortunately I gave them my credit card number. When I just accessed the site two years later, my subscription was immediatlely renewed without me even being asked. Now they kept charging me their monthly fee. Saw no other possibility than changing my credit card.

I cancelled my membership before my free trial even ended because I was not using it too often. I double-checked and then didn't think about it anymore. I've just found out that they've been charging my cards since then. Not a single email sent to inform me that I was even going to be charged. I have no idea if I will even even get my money back anymore but for the love of god do not get it subscribe unless you are absolutely sure that you will be using it a lot.

I want to use this service. I have an account but it keeps saying my payment can't be processed. I've called my bank-- no issues there. Tried to other credit cards, still can't be processed. Contacted Scribd. It has been al lost 2 weeks, have yet to hear back from Scribd support.

Had a quick browse of scribd using a free trial it was of no use to me so i didn't
Sign on. I thought no more of it, only to find a false account had been set up using my name advertising spam Asian dating sites. It's nothing but one big scam.

I have been a subscriber for years and always find something new to read or listen to. Scribd has probably saved me thousands of pounds on books over the years and hours waiting for them to turn up in my local library. I like that I can dip into anything I fancy and then wander off onto something else if I don't find it engaging without the clutter and commitment of having to pay for a physical item. It's perfect for someone like me with adhd and a wandering inquisitive mind.

This website has committed fraudulence on hundreds of people. I have had $83.54 stolen from me. THIS IS A SCAM! I urge anyone who is thinking about subscribing to this website, to look away immediately. I hate this because I am a broke, college kid who pays for school independently! I had never even heard of the website until I saw monthly charges on my account! And no, Jerry G, I don't need or want your response. I believe you are the sole creator of this monstrosity and I am very upset by the decisions you have made. How dare you.

I was actually so impressed with their digital library and selection of audiobooks that I joined for a year prepaid well before the expiration of a 60 day trial period. I initially quite liked their app, also. Today Scribd removed an audiobook from my library that I was already listening to because I started a second book, which was a short story. Now they tell me that my book will not be available to me again for another ten days. All of the books that I had saved for future reading were removed from my library. Access is not unlimited.

I was trying to sign up for the free 30-day trial, and there were a few problems when it suddenly went straight to credit card information and then created a fake account that I can't access. I even tried linking it to my facebook, but every time I log in it doesn't show up. Worst of all, my credit card information is now on the account, on the website, I can't access the account, and I am being charged. When I was able to be on the account, I tried everything to stop the membership or change the credit card information, but nothing is working. I have never had a problem with Scribd before, and now its completely $#*!ting on me. I've contacted, or tried, and nothing back. They are literally stealing from me now, and I can't do a single thing about it.

I cancelled my Scribd account two months ago, but I am continually being charged $12.53 every month for the past two months for an account that I don't even use. After reading several reviews of other people experiencing the exact same thing as I am, I am sending another message regarding this issue.
I have bank statements stating that I am being charged. It also says on the scribd website that I am not subscribed to any service and that I don't have a card on file.
I have an order number as well if this is required to receive refunds for the charges.
I would very much appreciate a refund and an explanation as to why I am continually being charged when my account was cancelled so long ago.

Horrible company. I too was continued to be charged a monthly fee after I closed my account. I was ignored repeatedly with my request for refund and confirmation of account closed (I already had email confirmation from representative but that did not stop the charge's). I too had to dispute the charge with my Credit Card company and ultimately get a new card. Thanks for the annoyance of trying to do business with you Scribd.