Scribd

Hey, i'm just a little skeptical and frustrated because you guys charged me for an unauthorized payment and didn't give me a notice about it, i only just found out about it today when i sifted through my scribd emails to check when my free trial was ending only to find out you guys had taken my money without atleast notifying me a few days before of my membership ending. I want to receive help asap because i need my money to pay for ACTUAL necessities. Ticket #*******. I'd like it escalated.

I have never ever signed up with this company and never bought books from it and some how they charged $ 188.22 from my account in New Zealand...
This is a scam company... if I could, I would give 0 stars...

I canceled my subscription the same day, during the "free" trial. Yet, I was charged for two months later on until I saw the charges and disputed them with Paypal. Their website showed no active membership nor did it show me that my membership ever existed (the history of membership, cancellation date or any transactions was conveniently empty). Thus, I had not active membership, no history of charges and yet I was regularly charged. That's fraudulent and unethical. Their support manager never admitted to the mistake and insisted that I never cancelled my subscription, despite the fact that my account showed no active subscription and no past subscriptions. Crooks.

I have never heard of this company and keep getting chargesome on my credit card for $8.99. Not once, but multiple charges in this amount. My credit card company would flag them as suspicious, reissue me a new card with a new card number but somehow they get my new number and recharge my card. I suspect they have some kind of mining software that collects credit card numbers and charges them hoping the owner doesn't check their statement. This company is a complete SCAM.

I've been trying to contact Scribd for about a month now about charges that have dated back to 2014. It's my fault for just noticing, but I assumed once I canceled my account that the charges would stop. I was wrong and I'm paying for it now (literally). When I first complained, they refunded my account $8.99. Three days later, they charged me again. When I tried to get in contact with them again about the charges, they ignored me. Still waiting to hear back.

I subscribed to a $47.99 membership August 31, I cancelled in the same day and haven't received any refunds or emails back. My help desk requests say "solved", but what does that mean? I sent multiple emails and no replies back. I want my $47.99 back.bi wouldn't recommend scribd to no one. This is ridiculous.

I was online researching on certain information and bumped into the Scribd website. It touted 30-day free subscription so I thought I would give it a try to see what I could find. However, immediately after signing up the account, my credit card got charged the monthly fee of $8.99. When I used the customer service to send an email to complain, I received a response stating that a customer service person would get back to me in 6 business hours. It has been more than 3 business days and nothing has happened. Yesterday, I went to my account to cancel the account. Not only that it took me quite some efforts to find the way the effectuate cancellation of the account, but also, after the cancellation being acknowledged on the record, I was not able to unsubscribe the advertisement email. It would keep stating that I had to cancel the account before I could unsubscribe. What a shame business operation!

I used Scribd last August and canceled within the trial period - or so I thought. I was going to sign up again today, and got a message that my payment can't be processed bc my card expired last month. I looked in my account and I have been getting charged for the past 7 months.

Scribd is a TERRIBLE company. I downloaded just one document back in january and I thought I would only be charged $10, but they charged me each month totalling to $60 and they will not refund the extra charges even though it was clear that "recurring monthly member" was very fine print that I did not see and considering that I didn't make any more downloads after that. It's clear that nobody would intentionally pay each month for a service they don't use. Scribd should respect their customers and do what's right and fair, not being a thief like they are now.

They said they would send an email before the trial ended and did not. When I tried to get on to the site to cancel, I could not get on the site and had to call my bank to stop future payment. I will be watching closely for future unauthorized charges.

I signed up for a free trial. I canceled my free trial the SAME DAY because everything worth reading was listed as "Available On Placeholder Date". Additionally, the book preview was UNREADABLE as the text all runs together. What good is a book service that doesn't have content and is illegible? So I canceled my account and never returned after never reading anything.

I got charged anyway! I put in a support ticket. They never replied to my support ticket. Guess what? They deleted my account instead! Never notified me they were deleting my account. Just took my money and ran. Luckily I used an American Express who already gave me my $9 back and will be blocking future charges.

Attached Photos:
1) Illegible Text
2) Trying to sign up, told my account exists. Entering my password via password manager, told no account found. Using login I was told "no account exists" either.

It tells you you can download as many titles as you like but then it decides that no, it only wants you to have access to some of them in full and you have to wait a month to access what they then deem you can. Ridiculous. Also, you can't keep the books you've downloaded. Rubbish. I'm told someone also received spam. And be careful when cancelling as they make you jump through many many hoops. Stay away.

Chris D.

1 review
I unfortunately have not been paying enough attention to my credit card statements. Now that I have I see that for at least the last 6 months this company has been charging me $8.99 a month. I had never heard of this company until I found the changes. And I have absolutely no recollection of ever signing up for any type of service. Now it is impossible to contact them to make certain this reoccurring charge stops. There is no phone number for customer service. Everything is email. I emailed and have yet to hear back. I want a phone number to speak to a human being and I want a refund of all monies taken without my consent. I agree 100% with the other reviews - this website site is a fraud. I'd tell you to avoid it at all costs but apparently that doesn't even work as I had never visited it and they have taken money from me for six months. Something needs done to stop this

My fault for not seeing this monthly charge but they are thief's! Signed up and canceled the same day and they continue to charge me. I cant get in touch with them for a refund and they dont reply to any messages. STAY WAY!
Reported as fraud to my credit card company.

I emailed scribed 3 times for the wrong charge issue and every time they sent an email saying that someone will contact me within one business day. I am still waiting for that one business days even after 3 reminders and 28 days but they do not care about you. Worst customer support! Actually no customer support at all. My ticket is open but no one is doing anything about that.

I got charged even after requesting a refund and canceling my service.

Ticket Number: *******

I don't mind paying but you guy's don't have the books I want and I want a refund having never used my subscription.

Please help :( It seems like everyone is going to blame you guy's if you don't respond sooner.

I used Scribd for a few months, then cancelled my membership after it was no longer needed. It's been two months since I cancelled and they charged my card yesterday. I logged into my account and it says my membership expired last month. Stay away from this company, as they will charge you after you have cancelled!

I unsunscribed to Scribd but still membership money was deducted from my account. So I deleted the account but still the money keeps on deducting every single month. A very cheap malpractice done by Scribd. I have contacted the support and got support ticket #*******. But still no action have been performed yet. As an attorney I will be taking serious action against this SCAM by Scribd. And I will make sure to include each person had suffered losses by this SCAM.

Didn't like the app to begin with. Cancelled. And these $#*! faces have charged me for three months. You can't talk to anyone to help you even if you liked the program, let alone if you need something. Dislike scribd with a passion.

I use to love Scribd! I could download as many books that I wanted. I felt like it was like Netflix only with books, but now it's telling me how many books I can download. If I am paying $8.99 a month I should be able to have unlimited access. I am going back to Kindle Unlimited and pay the extra $1.00

This is a terrible company, they steal your money and they continue to charger you even after you have cancelled the subscription. I have attempted cancelling my credit card, canceling my subscription through apple and the scribd website, I've called my back to get the charges blocked and they still some how manage to charge me. No matter what I do I get charged for a membership that I get no use out of. It says that I have no active subscriptions with their company and YET I'm still being charged. It's criminal and it is unacceptable. Also they won't return your attempts to contact them.

They tell you unlimited but not all books. After 2 or3 books I am limited till a particular date for favorite books or others. There are a list but very limited during this time. I feel it is not worth it if you listen to more titles per month. They say you can cancel auto renewal but only if you end the current subscription.

I am very unhappy with the lack of response when I wrote about unauthorised charges. I have cancelled my membership 3 months ago and am still being charged! After multiple emails, they have still not responded! They do not have a number to call. I need a refund!