Scribd

I signed up for a free trial then deleted my account as the book I wanted was not on there. I have been getting charged for the last 6 months, I have had to go to the bank and cancel my debit card. After getting a new card and new details they some how keep charging me! On top of that they won't let me cancel my subscription! I have done it 10 times and every time they just start the account back up!
STAY AWAY FROM SCRIBD THEY ARE SCAMMERS!

I WAS SHOCKED TO SEE WHAT I HAD BEEN AFRAID OF HAPPEN.
Scribd deducted my account for a subscription and membership i have ended long ago just this morning.
I visited their website to see if i had not done cancellation effectively then, but there was no way to verify that as a had no active subscription fro all indications. I have sent a message as required to them for a refund otherwise this would be a fraudulent organisation. I had not even visited their site for three months or more until today

I will only warn you never to attempt giving your Debit/Credit card details during TRIAL Period. You will only wake up and see double charges, which you will never get refunded. And the case will be closed on the basis that 'BENEFICIARY GOT VALUE FOR PAYMENT'. Scribd is full of crooks. BEWARE!

I had taken a free membership last month i. E. on August'2018 and for that purpose already a sum of USD 8.99 was deducted in the month of August.
However when i tried to cancel the membership it shows that i do not have any member ship plans. WHAT MORE SURPRISING IS THAT AGAIN A SUM OF $8.99 WAS DEDUCTED FROM MY CREDIT CARD THIS MONTH I. E. SEPTEMBER'18.

Please find attached the screen shots which clearly says i do not have a membership plan.
PLEASE TAKE ACTION AND REFUND THE MONEY THAT WAS DEDUCTED FOR THE MONTH OF SEPTEMBER.
I will have to approach the Indian Consumer forum if proper and immediate action is not taken.
Thanks,
DISSATISFIED CUSTOMER

I signed up for a 30 day trial. I was supposed to start paying on the 13th of the next month. I noticed as I went through the books online the majority of the good ones said "this book/audiobook available on the 14th". There were very few to choose from. My friend has a scribd account and I asked her to look up certain books that were not arriving til the 14th in my account and SHE had access to all of them in her account already. I cancelled immediately. What a scam. They waive the good books under your nose during the trial, but don't give you access to them until the end of your trial so you'll pay for a membership. That's not a trial that's a scam. Made me not trust the company so I cancelled.

I used the free trial and this platform is just not user-friendly at all. I decided to cancel it after two weeks of the free trial. I am 100% sure I "end the membership" and I even got an email from them telling me not want me to leave. However, they still charged my credit card! I went back to my account and found out they will bill me again at the next cycle! I am like... ok, maybe I made a mistake. So I "end the membership" AGAIN. After I finished the whole process, I went back to my account and EVERYTHING IS UNCHANGED! WHAT THE ACTUAL F*CK! You will have to cancel your credit card if you do not want their service!

How much this company stole money from innocent people who never signed up on their website? Every account they charged $8.99 every month! Nasty thieves.

Really doesn't work at all. Not worth it, small selection, and I continue to hear people complain that they cannot cancel their subscription. I don't have the kind of money for this

Have twice now found that my account had been reactivated and charged without my knowledge/consent... no customer service to take up complaints with. Stay away!

There are no books on line. I signed up yearly thinking this service would be good and trying to get a batter rate. It is just awful and they won't refund you. Do not waste your money

Same as everybody else here - I've been continuously charged even after cancelling my account. Doing my best to get it sorted but not hopeful based on everyone else's experiences

Impossible to reach them - this is just about the only company of its type that has no phone support at all. Everand should rename itself Ever-eady as they just keep charging!

UPDATE REVIEW: Customer service is very polite and they will refund you (only for 3 months though, so make sure you cancel/unsubscribe as you don't want to use the service anymore). I still think they should notify customers via an email or e-receipt that they withdraw money from your account.

Scribd made an account using the information I provided to sirusXM, on March 21,2023. They do this in hopes the can keep charging a little bit over a long period of time.

I had seller account with 100s of documents for Sale, but suddenly they set all my documents for FREE, without my permission and any notice. I sent number of emails but they never responded. Its real SCAM.

In around June, I signed up for what Scribd clearly advertised as a "free 30-day trial". I downloaded only one file, a math answer key, and paused my account, an option Scribd provides to (according to them) allow you to keep your account without having to remove the subscription while not getting charged. They state that while in this mode, you cannot download files until you resume your regular account, but you will also not be charged. I don't understand all of Scribd's scam-like false advertisement as I am still currently being charged 8.99 per month even though I HAVE DELETED MY ACCOUNT OVER A MONTH AGO. All I can advice you is to NOT SUBSCRIBE FOR SCRIBD IN THE FIRST PLACE.

I got Scribd to read something for a test I did a few days later. I thought it was okay for a free trial, but I really no longer need it. Please CANCEL MY ACCOUNT: Chisom Anyanwu. It says that "Your membership was cancelled on 4/12/17 and will end on 5/1/17." I really hope that doesn't mean i will be charged until next month. I also hope that the website will delete my credit card information from its system. I really have no time, energy or money for this to become a problem. Please contact me to ensure the account is cancelled: *******@ymail.com

Something just doesn't feel trustworthy about this company. The new audio book policy is a broken promise and it was very arrogantly implemented. And the app still has bugs.

Was promised to have my money for the last month back. I hope that will actually happen. Also, a tip for everyone, ask them to delete your banking details

I never signed up for a paid subscription and they continue to pull money out of my account. I have been emailing with their "Customer Specialist" for over a month now and haven't received a response in over three weeks. THIS COMPANY IS A SCAM! DO NOT GET A "FREE" MEMBERSHIP! You'll be paying for it a year down the road when their system "accidentally" starts pulling funds from your account.

Some people say that the website is awesome with lots of good books. But they intentionally made it very difficult to cancel membership and made it impossible to get a refund past 30 days, even if they knew that we had not used the service.

I'll never support your business model, and will choose to directly purchase any books I want even if that means I'll pay more.

Subscribed to the free trial a year ago and was sure that I "canceled" the subscription right away since I didn't find what I needed.

Well I probably didn't click the hard-to-see button on the last page so I didn't really cancelled it. Had just found out that I've been billed for 12 full months.

Finally made sure that I cancelled it, and hopefully will be refunded for the last bill & not be billed again. However "It's extremely important to note: You must contact us within 30 days of a charge for a refund. We cannot grant you a refund for any charges that are more than 30 days old."

Well if it's extremely important how about making it a bit easier to read or cancel? Count me in for the class action lawsuit!

For such a well known company it is quite unfortunate that this occurs. Like several others I did not expect to be billed once I cancelled my trial period. This is false advertising and unacceptable.

I have been charged AU $13.99 every month since July when I cancelled my free trial and membership. I even deleted the account and another account with these scammers just in case I was using both my emails, and STILL get charged for something I didn't intend to use beyond the trial. I tried contacting them about cancelling and why I keep getting charged and NO RESPONSE. DO NOT TRUST THIS COMPANY. This review better get me my money back or at the very least, which is what I expect from such scammers, cancel my accounts so I never get charged again. Waste of my money.