Scribd

I'm on week 3 of no resolution and I'm frustrated to tears. No matter what I do, my voice is not heard. I'm a college student that lost my job during covid. I've used all my savings to take care of my family, what little money I have, I need. I signed up for a free trial to look at one book related to a school project and I cancelled the subscription afterwards, or so I thought. Then I become sick and did not closely look at my credit card bills. I never got any emails asking if I wanted to be subscribed and no reminders. In all the months I was subscribed to scribd, I only got one email that looked like a spam email asking to rate my satisfaction with Scribd. There is no mention in this email about being signed up for a subscription. To my horror one day, I noticed a billing for scrubs and I think, what on earth is Scribd?! Scribd has been charging my credit card for months and refuses to refund me these months of an unused subscription. The customer service person told me that they can see that I never accessed the site. They refunded 1 month but I need all my money back. A multi million dollar company took what little money I have and won't give it back. They offered me a free trial and did not make it clear once you took advantage of the tree trial and unsuccessfully unsubscribe that you were in fact subscribed. No emails were sent notifying my that I was subscribed. They then made a policy in which they refuse to refund your money.

Your cancelation procedure is obviously ment to trick people (me) into believing one is ready canceling when there is more steps to go, more buttons to click. 5-6 months I payed extra due to believing I had already canceled the membership. Foolish. /Fredrik Linander

Last year by error I try this suscripción and when I try to cancel they are always a troubled. One year later when I believe this nightmare is gone I see they Withrow money from my account. I can believe I have to Cancel my Credit card.

I am disputing with my bank. I canceled my subscription on May 25, which was resolved and closed on May 27th. It should've ended on June 18th. I was charged AGAIN on June 19th. I'm having to get a new bank card in order to keep this from happening again. I was considering coming back, but no longer.

They set user up to keep charging. When i register and use by the phone mobile. I tried to cancel it it said theres no active membership. I thought i was done. After that i noticed they ketp charging me. When i figured it out my membership wasnt actually cancelled while my app said theres no active membership. THEY SET PEOPLE UP TO TAKE PEOPLE'S MONEY.
Will never use them again

I signed up for a trial in May 2018 and cancelled it within a month. However, without my knowing they've been silently charging me for a subscription for the past 2 years. When I log back into my account it says that I ended my subscription back in 2018. So why am I being charged exactly? I contacted customer service and there has been no response. This seems unlawful. I will be contacting my bank shortly if this is not resolved soon. And no I do not have a duplicate account. That is a blatant lie that you've been telling everyone here. I've checked all of my other email accounts and none of them have a record with Scribd. You're using that as an excuse to justify only refunded a month's payment.

Edit: Support ticket is #*******. You're going to tell me that I have a duplicate account under the same payment information. But I'm going to tell you that I do not have a duplicate account and that I have checked all my emails and any way I could have made a duplicate account and I have not. I don't have another account. What is your explanation now?

Even you choose a free trial periode they go on to take money from your card without information/Email.
The process of closing the membership is not so simple.

I was billed twice in the same month, 7 days apart. Generally an inferior service, the only useful material they host is typically pirated stuff uploaded by users.

Couldn't believe it when I you d out I didn't own the books/audiobooks and could only read/listen asking as I continue my monthly subscription.

They have pushed be packing to trusty Amazon.

I have cancelled my free trial before it even expired and it has been charging me 10 pounds per month anyways, DO NOT USE SCRIBD, THEY ARE SCAMMERS, IF THIS DOES NOT GET REFUNDED, I'LL HAVE TO RESULT TO LEGAL ACTION FOR SCAMMING.

5 of 5 forever! Aint stopping to use the resource - comes in handy at any situations: studying, leisure or just broadening your view by choosing something random to read. Thanks!

I needed a book for a project I was working on and found scribd. I read a lot anyway so the service sounded awesome... it was (subjectively) meh. I cancelled my free trial/membership, deleted the account and then forgot all about it. I signed up using a UK bank card that I never use since I live abroad and thus never really check my balance. When i did check my balance several months later I was VERY surprised to see that I was being charged by Scribd. Confused, i go to the site to see whats going on. I try to log in with my email address and password only to be told my account has been deleted (as i thought it had). IF MY ACCOUNT HAS BEEN DELETED, HOW THE HELL CAN THEY BE CHARGING ME A MONTHLY FEE. I've tried to begin a dialogue with them about being refunded, but apparently they don't refund after a certain amount of time. Complete scam.

Scribd got away with charging my credit card for 5 months before I noticed it. Luckily the credit card company was able to get Scribd to refund my money. The problem is I never signed up for their service in the first place. Company like this make millions off charging unsuspecting people.
It seems that we buy something on one website not knowing that it has a sister company that will take our credit card information and charge us for services we never ordered. The most common trick is when we go to checkout and buy our merchandise, in the checkout area the company has a box pre-checked with small print next to it tricking us into signing up for something we don't need or want. I'm so tired of these scams on unsuspecting consumers. There needs to be a detailed Federal Regulations preventing this type of consumer scam by companies. I remember years ago T-mobile did the same thing to me; adding charges for things I never ordered. Because of what they did to me I now use prepaid service for my family through Total Wireless. This way I can avoid fraudulent charges since it is a paid in advance service. Scribd Inc is just another rip off corporation scamming innocent consumers.

I sign up occasionally for a month at a time. This time though, I recieved an email that I would be charged for the next month on July 10th. So on July 9th I went in to cancel my account and found they had already extended my membership for next month and charged me. I sent them an email complaining and my next step will be to do a chargeback with my credit card, but they've obviously resorted to dirty practices by doing this. I won't be signing up again.

I unsubscribed from this service a month after joining to use a single textbook for a university essay I was writing in DECEMBER 2022... NOPE, never mind. Flash forward to SEPTEMBER 2023 and I see a sneaky lil $14.55 on my Scotia app... Check back months and months and I'm being charged again and again for a service I DID NOT USE and UNSUBSCRIBED from. Absolute dog$#!t. How can this company continue to operate with reviews that repeat over and over that people were SCAMMED? Life is hard enough, trying to pay rent, groceries, wifi, phone, etc... already drowning without scam artists taking MY hard earned money. This is such garbage. I hope those who work for this disgusting company get what they deserve. I know I won't get a refund, though I and the others who have complained should. Learn how to run an honest company you DECEITFUL SCUM. Respectfully, I hope it is slow and painful when the time comes :)

Yesterday I registered for the trial period and entered my card details and the next thing I see in my bank statement is that the money has been debited, I have now cancelled the free trial period and I want my money back as soon as possible.

So angry. No way to contact this company. Had two accounts. Due to someone stealing bank card i had a hoks on it. Plan was paid for by due date. Now lubrary gone on both accounts. Trying to reach for days now. I did love the company, but they hwve let me down. Dont use themm you will lose all saved books, and the acct dissapears. Yet i was still bill 9.99 twice this month for service.

I think they were better off with the credit system. With this "so called" *unlimited model, after consuming just a couple of audiobooks you are left with a very paltry selection of content of either librovox style recordings or other types of uninteresting titles until the renewal of your next billing cycle. I can understand the need for a business to turn a profit, but you need to be clear on how many books from certain publishers you can access before you are cut off from the good content. Now choosing an audiobook from Scribd is kind of like walking on eggshells because I have to be careful which books may or may not set off the algorithm that will limit your selections. It's my understanding that they refuse to be clear on this. They pretty much just come back with canned responses to anybody who contacts them to complain.
I have come to find that my local library has a great wealth of content that is ready available which can tide me over until I can access the best selling titles on the wait list. If on a rare occasion there is something that I have an absolute urge to read now, I can always just purchase it on Google play. I think that may be more cost effective than paying $9 a month for a service that doesn't really deliver what it claims to.
I would come back to Scribd if they would either
A) Make the service TRULY unlimited (even if I had to pay a little more) or
B) Clarify which content and the quantity of that content that can be consumed in a month, so that one can plan accordingly.
I don't get how this works, it's too confusing and seemingly arbitrary.

Hi, I'm Niranjana (Niren) Upreti. I signed up may be a month ago. I was looking for audio book for Push by Sapphire. When i couldn't find it. I Unsubscribe it and i think i deleted the account also. Today, i checked my bank statement, it showed I have been charged for re-subscribing Monthly plan. Now, when I'm trying to login with my email it says no account is registered with this email. This is insane. I tried contacting their phone number. It ended saying not to waste time calling. Seriously!
This is an absolute scam. I would like to get my money refunded. If not I'm gonna take a legal action for charging on my unsubscribed account which is probably deleted. I have never made any kind of purchase from scribd. I have attached my statement of being charged by scribd its at the bood of statement. I'm charged $8.99

First of all, everything I tried to view was not formatted correctly. Secondly, they continued to charge my card for months after I cancelled. BEWARE!

They charged my visa card without my permission. I am not even a subscriber.
Worse, they refuse to address the issue. They have no customer service, at all.
The are liars and cheats.

I have had a membership with Scribd for 7 months... I noticed about 4 months ago that the last week before my monthly payment is due, every audiobook I have saved is suddenly not available- until the day AFTER my payment is due. This has happened every month! They claim that there is no limit to the books and audiobooks that there members can read / listen to, but obviously there must be. This has happened every month and not only my saved audiobooks and also any audiobooks from any of the series that I read are suddenly not available, but also all titles that use the "Search" option for are not available either.
The only way to contact customer service is by email- which I did. They responded with an email saying that it would be 2 weeks or more until they would get to my complaint.
When I reread their terms, etc., they just make a general statement about availability. It is so obvious that this dishonest practice of making everything unavailable the last week before my payment is due is intentional. It is so obvious, especially since my selections become available as soon as the next payment is made. It's not like this happened once or twice, it happens like clockwork EVERY MONTH. This is horrible and dishonest!

I used my debit card on the site for nearly a year without incident. The site doesn't save many books that I tried to save so I had to bookmark them, they are no unlimited and the audio on audiobooks frequently goes out. They have a nice selection of books so I dealt with technical glitches.
I tried to make my 1st attempt to do auto payments on my credit card and had to freeze my credit card. I have to contact Experian because they made it look like I was trying to max out my card. The first charge of $100 went through and they refunded but then kept trying to charge.
They don't have a phone number so I have to wait and hope someone helps me. When I tried to log into my account it was gone and they thanked me for signing up yet they were still making several attempts to charge my card! Don't bother with this company or if you do use a visa gift card or something. They offer a bunch of crappy perks that don't even work most of the time but can't work out bugs on their website and have no phone number?! It's the largest internet library and no phone #? It's shady and seems to be a scam. Hope Audible crushes them.