Scribd

I bought Scribd membership with the intention of using it just one month to download a PDF of a text that I wanted... then I realized there are LOADS of books, even VERY technical texts on Scribd. Plus loads of audiobooks that I can access. Now before I buy a book on Amazon, I first check Scribd to save myself some money.

Last year I signed up for the trial. I forgot that I'd signed up and was charged $8.99, but it was no big deal. I had forgot to cancel it so it was my fault. I cancelled my subscription, or so I had thought, and assumed that was the end of it.

Recently I was checking my bank account and noticed that I was still getting charged for scribd despite trying to cancel months ago. I have been charged 4 times after my first initial erroneous charge in November. I have tried my best to cancel, but the website employs multiple deceptive tactics in order to stop customers from being able to cancel their subscription. These include:

1. Disguising buttons that you don't want to people to press.
2. Requiring an nontrivial amount of clicks to perform what should be a simple action.
3. Hiding successive cancellation buttons far down the screen on the mobile site, presumably so that some people trying to cancel assume they have already cancelled if they don't bother to scroll down far enough.

Altogether there are 4 different pages you need to get through.

After contacting me, they refunded $8.99. I am still owed $26.97.
Given that they are willing to scam users out of their money, I would advise anyone to NOT use Scribd.

... and they do not want to credit back... scammers...I complained and they said I did not cancel, so I had to block my card, to make sure they do not withdraw again.

UPDATE: Upon receiving your response, I emailed the help email address, and I have still not received any response from Scribd to my initial request last Sunday, or to the new request submitted by email. I will be reporting this "service" to the Better Business Bureau.

They take your money even after you have canceled the subscription! Scammers.
FRAUDULENT. Then once canceled it takes a month for the cancellation to actually happen.

I signed up for scribed when i was a sophomore in highschool 3 years later i decided to google my phone number and scribd popped up with not only my name and complete full address but also my credit card Bin number expiration month and year, and Cvv did i mention i was in the 10th grade with my full address on the worldwide web

I've opened a ticket with their support: #*******
I cannot cancel my subscription from Scridb, already tried with all my emails, facebook, etc and all the accounts says i am not a "full member" or an active plan, but i am receiving TWO debits from my credit card:

My credit card number ends on 722 VISA
I need you to take off me from your page and STOP charging me this.

I logged to Scribd with all my emails, facebook account, google accounts, and none of those ones has any active subscription or credit card info added there.
I need you to STOP this, otherwise I will need to talk with a lawyer, I do not want any refund, i just need you to STOP CHARGING ME!

Customer service do not reply, money was charged without subscribing and using any of their services…… If you do not want your money "DONATED" to this company, DO NOT register at all. Absolutely ridiculous

Sick to my stomach to see all the reviews on here. I am still being charged after canceling my monthly membership after the first month. I was thinking that it was an honest mistake but NO seems to happen to most people. STAY AWAY FROM THIS BUSINESS. I am hoping that the reply and refund me though it seems like they leave customers hanging.

I have been charged the monthly subscription for almost a year, even though I do not have any accounts. I have deleted my account many months ago, following step by step detailed in the directions. When I try to login, the login screen displays that the account was deleted. Yet I am still being charged monthly?

Additionally, there are no phone numbers or emails regarding customer service present on the Scribd website, making it difficult to reach out. The company recognizes these complaints (of being charged), yet completely disregards them by not having any form of direct customer service.

Reading the previous reviews, it concerns me how many people have not received the proper help to get their money back. This "ticket" system that verifies profiles does not work, as many people have proclaimed they do not have an account anymore (similar to my scenario). Through my bank app, I found a number related to the company; four-one-five, two-three-three, six-two-three-zero (this website censors phone numbers, thus why I typed it out). I will call them ASAP and see if it can help.

Scribd is a complete scam. Do not sign up for this app whatsoever. Reading through the previous reviews, I know I am not the only being fraudulently charged. I have filed a refund through my bank and will file a chargeback. To the many that are in the same situation, FILE A CHARGEBACK. Unlike a refund, a chargeback can negatively affect a company/business. The amount of reviews I've read of people being charged and not getting their money back is ridiculous! Give me and other people their money back!

I just found out about there change in service. I only read a certain type of books and there unlimited books do not interest me. I live in Mexico that is why I have this. Where else can I go

Scribd continues to charge me TWICE a month for an account that doesnt even exist. I never signed up for a free trial or created an account. I even called my bank and cancelled my credit card, I got a new card and they still somehow charged my new credit card. I dont have any emails that are linked to the website. FRAUDULENT COMPANY.

I Have Two Documents For Sale On Scribd, Yesterday They Closed My Seller Account For No Reason... I Got This Message From Scribd Into My Account " Your account isn't eligible to sell documents "... I Heard Later That They Do That Randomly... Contacted Them On Support, No Answer Till Now... Yeah We All Know That Their Support Team Is VERY SLOW.
My Account Email: *******@gmail.com... Do YOU EVEN CARE, Jerry G (Scribd Rep)?

I seemingly cancelled my membership MONTHS ago. Yet this company is still taking my money. BY THE WAY they are also sending me emails urging me to sign up again, meaning they know very well that I cancelled my membership and are still continuing to charge me. If I don't hear from a representative ready to reimburse the money they STOLE from me- in the next 24 hours, I am contacting the authorities.

My husband wanted to give scribd a try so I signed him up for the FREE trial - he decided not to go with it so we CANCELLED his FREE trial the same day. We have been charged the monthly fee from February to September - I contacted Scribd and the pending charge for September was returned but not the remainder. (This was after several emails and providing documentation.) I then contacted them again and I just got an email saying they will refund us for July and August. I proceeded to tell them that it was THEIR FAULT NOT OURS! I am not happy, to say the least. I have again sent them an email and asked who to talk to regarding this issue. So far I CANNOT recommend this site - if this is what they do to people and how they treat them when it was THEIR FAULT, I hate to think how many others they have scammed out of money.

Tried canceling account 3 different times, then was charged. Thankfully I used my Discovercard so I can dispute the charge, but seriously this company is just a scam. Stay away.

I, I cannot cancel my subscription from Scridb, already tried with all my emails, facebook, etc and all the accounts says i am not a "full member" or an active plan, but i am receiving TWO debits from my credit card:

My credit card number ends on 0722 VISA
I need you to take off me from your page and STOP charging me this.
This is happening for the last 5 months and i need a, refund for this.
If you need anything else, let me know, thank you.

I have been charged 8.99 USD today and I don't event have an account! How am I supposed to cancel or get a refund when I can't sign in? What a scam company!

I signed up for a 30 day free trial and loved it, decided to continue with the service. When my 30 days were over I was double charged ($8.99 twice). I figured this was a fluke so I just let it go. 30 days later I'm double charged yet again. I sent them a message, no response. Sent another message a week later, still no response. On the other hand I initially joined because of the "unlimited" amount of audios I could access. Turns out "unlimited" is about 2-3 audios a month then I only have the option of a very limited amount of no name books and classics that don't appeal to me at all. Again, very minimal selection even of these. So I cancelled and proceeded through all these pages (seems like it was 5 or 6) to "confirm" my cancellation. Get into the app today and it looks like I never cancelled. So I went through the process yet again. I'm due to be charged again in 2 weeks if this cancellation doesn't work and I don't want to give another dime to these lying crooks! They still owe me $18 for the 2 months I was double charged! Absolutely DO NOT recommend this for anyone. I will stick with audible. It's more expensive but at least they are honest and their customer service will actually respond to you and resolve issues.

Downloaded a textbook to my computer and everything worked fine. After about a month when I no longer needed the membership I canceled. The textbook is now "corrupt," I can't delete it or open it. THIS WEBSITE IS A SCAM. Pretty sure I downloaded a virus on my brand new computer using this service. I wouldn't trust downloading anything from this scammy site

I hate sites that won't let you know what they're about unless you enter your credit number. If I'm offered a 60 days free trial, Give me that. Don't ask me for a credit card number!

Saw a charge from them on 6/9 (yesterday). Immediately checked my email to see if they had sent me anything as I don't check my email often. Found that someone had registered for an account and obviously had access to my credit card information and email. I am unsure if this is someone I know or don't know but regardless I was unaware of this and did NOT authorize this charge. I didn't even start this account and the worst part is I don't even know how to get into the account since I don't have the password. And I am now being charged for something I personally never even registered for or utilized and cannot even stop.

I want this account to be cancelled immediately as I do not have access to it, did not authorize these charges and most importantly I want to be refunded.

Someone please help as to what I do?

I see horror stories on this site and I'm really hoping I don't have to fight tooth and nail with this company but I will if I have to because this is not even right. I never once got an email indicating that I would even be charged which is what I went into my email to check.

Please tell me how they can refund me... this is absolutely incorrect. I will be contacting my credit card company but am hoping I can resolve it with the company first.

Again, I really don't know who got access to this information and how and am extremely upset about that but more importantly i do not know if it is someone I know or don't know.

Anyone who can help and offer advice would be much appreciated.

Two years back I subscribed to scribd to read some books and documents, however after not using it for awhile decided to cancel. Months later I found that scribd was still taking away my money, so I went into account settings to realise that it wasn't cancelled. So, i cancelled AGAIN. Now in 2019, I realise that scribd has still been taking money from me. I CANT STAND THIS ANYMORE. I went into the account settings to find exactly what a scam looks like, once you click cancel subscription, it comes up with a fake page intending to give you the impression that you have already cancelled. BEWARE- you need to scroll all the way down til you see this tiny looks that says something like, proceed to cancel. Only two pages later, will you actually be able to cancel subscription. THIS SKETCHY AND DECEIVING TRICK has made me so anxious that I am checking every week into my account to see whether I am still subscribed.